Retail TouchPoints

JULY 20, 2022

The report also identified four broad areas that would benefit the most from focused retailer investment: • The mobile experience; • Search as a branded discovery vehicle; • Social proof for products; and. These key investments and opportunities include: Mobile experience. Loyalty programs.

Omnichannel 230

Omnichannel Retail Mobile Social Media 230

Retail TouchPoints

NOVEMBER 6, 2023

Nordstrom.com also offers free shipping and returns at any store, while Nordstrom Rack will offer free shipping on most orders over $39 through November 13. The department store retailer also is trying to capture the attention of gift-givers by zeroing in on services that make their lives easier.

Gifts 182

Gifts Department Stores Shipping Events 182

Sailthru

JUNE 13, 2018

But more than that, they illustrate the opportunity brands have to leverage their scale and modernize the customer experience. Those who are not only surviving, but thriving, in today’s complicated retail landscape understand that consumers don’t look at shopping as “I’ll buy this online and that in a store.”

Customer Experience 68

Customer Experience Payment Services Customer Payments 68

Retail TouchPoints

OCTOBER 6, 2022

YOY growth this holiday season, whereas department stores will only see a 0.3% Focus on bringing people back to stores: In-store retail sales are expected to increase 7.9% Harness the Power of Location to Deliver Contextual Shopping Experiences. Don’t Overspend on Real-Time Inventory Update Frequency.

Shipping Costs 227

Shipping Costs Payment Services Merchant Services Payments 227

RTP blog

AUGUST 30, 2019

If you’ve ever wandered into a beauty retailer’s store or lost yourself in the beauty section of a department store, you know all too well the endless number of alternatives the consumer faces when trying to figure out which beauty products to purchase. And quite honestly, they have every right to that expectation.

Customer Retention 150

Customer Retention Department Stores Customer Experience Fashion 150

Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. Some of our investments have been acquisitions, digital partnerships and platform enhancements.

Omnichannel 254

Omnichannel Technology Channel Department Stores 254

RTP blog

SEPTEMBER 17, 2018

Mobile has emerged as the crown jewel fueling the resurgence, as digital devices are now central to the in-store shopping experience. Coverage will be consistent regardless of what carrier you and your customers use — AT&T, Sprint, T-Mobile, Verizon or others — which is huge.

Payment Services 150

Payment Services Retail Consumer Payments 150

Retail TouchPoints

JUNE 17, 2021

It includes product category information along with mobile integration into an augmented reality (AR) experience. “We The technology has been used in categories such as beauty, CPG and accessories, primarily in department store environments.

Beauty and Health 154

Beauty and Health Department Stores Accessories Customer Loyalty 154

Retail TouchPoints

JANUARY 4, 2021

This new ability mimics the experience of engaging with a physical object more closely than 2D pictures, and it has been suggested this could not only drive sales and conversions but cut down on returns.

Retail 245

Retail Merchant Services Online Retail Department Stores 245

ROI Revolution

OCTOBER 7, 2022

Ensuring consistency throughout any messaging that you test across multi-touch campaigns and various channels is important for a seamless customer experience – and helps to cut out unnecessary confusion that can detract from your presence in-market. Mobile still holds strong. 2022 Holiday Ecommerce Trends.

eCommerce 78

eCommerce Payments Payment Services Mobile 78

Steve Dennis

NOVEMBER 26, 2018

but architecting its customer experience to reflect that the majority of physical stores sales start in a digital channel. Nordstrom complements its already excellent in-store customer service by arming many sales associated with tablets or other mobile devices. Human-centered.

eCommerce 88

eCommerce Department Stores Games Channel 88

Teamwork Retail

MAY 29, 2019

To service this higher level of commerce in burgeoning urban centers, the department store was born. The department store was the first iteration of what we now consider modern retail shopping. The experience of shopping in Macy’s in 1800s New York was not all that different from today. What does the Future Hold?

Merchant Services 70

Merchant Services Payment Services Retail eCommerce 70

ESW

JULY 6, 2023

Customers don’t have to have a bad experience to be dissatisfied with a brand’s online store. They just have to have a non-Amazon experience. Key Features of the Amazon Experience (and How Brands can Apply Them) So if Amazon is the standard, what do customers experience that sets the site apart?

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

ROI Revolution

OCTOBER 9, 2019

The index ranks retail brands according to how well they use data to personalize and connect the customer experience across email, ecommerce sites, and mobile apps. Sephora ranked #1 for the third year in a row in Sailthru’s third-annual Personalization Index.

Beauty and Health 60

Beauty and Health Books Department Stores Mobile 60

Teamwork Retail

MAY 29, 2019

To service this higher level of commerce in burgeoning urban centers, the department store was born. The department store was the first iteration of what we now consider modern retail shopping. The experience of shopping in Macy’s in 1800s New York was not all that different from today. What does the Future Hold?

Merchant Services 48

Merchant Services Payment Services Retail eCommerce 48

Teamwork Retail

MAY 29, 2019

To service this higher level of commerce in burgeoning urban centers, the department store was born. The department store was the first iteration of what we now consider modern retail shopping. The experience of shopping in Macy’s in 1800s New York was not all that different from today. What does the Future Hold?

Merchant Services 48

Merchant Services Payment Services Retail eCommerce 48

GetElastic

AUGUST 2, 2017

Different from virtual reality in which the real world is replaced by the view inside virtual reality headsets, augmented reality blends online, mobile and real-world experiences. It’s the main reason why shoppers still prefer physical stores over Amazon and eBay. Learn more about Elastic Path Commerce.

eCommerce Technology 121

eCommerce Technology eCommerce Technology eCommerce Platforms 121

Sailthru

DECEMBER 13, 2018

missed the stores. Nearly one-quarter said House of Fraser, a department store group with even more heritage than Sears. Having been founded in 1849 when Queen Victoria sat on the throne, House of Fraser will soon have fewer than 30 retail stores left. British consumers were more generally nostalgic; 58.3%

Toys 74

Toys Sporting Goods Department Stores Jewelry 74

Retail TouchPoints

JULY 27, 2021

That means more consumers are venturing out into the world — and going back into stores. In fact, analysis of Google mobility data by CoStar Advisory Services revealed that the number of visits to retail and recreation sites has nearly fully recovered to pre-pandemic levels as of early July 2021.

Events 278

Events Food and Beverages Beauty and Health Small Business Retail 278

Ecommerce Platforms

MARCH 18, 2023

Over the years, various forms of “retail” have emerged, from online retail (Ecommerce) to mobile and app-based retail sales. However, when most people talk about retail sales today, they’re often referring to transactions which take place in brick and mortar, or physical stores. How Does Retail Work?

eCommerce 104

eCommerce Shipping Costs Payment Services Small Business Retail 104

Sailthru

MARCH 8, 2018

They should also utilize cutting-edge technology that adds to the customer experience, such as augmented reality features in apps. The research firm graded the brands based websites, store locators, fulfillment, ecommerce, email, mobile, and social media. Who’s winning? L2 analyzed 112 brands in the U.S.

Omnichannel 60

Omnichannel Social Media Retail Shipping Costs 60

Steve Dennis

JULY 12, 2017

What’s far more transformative is the fact that most customer journeys for transactions that ultimately occur in a brick & mortar location start in a digital channel–and increasingly that means on a mobile device. In fact, digitally-influenced physical stores sales are far greater than all of e-commerce.

Definition 106

Definition eCommerce Retail Department Stores 106

Retail TouchPoints

OCTOBER 31, 2023

Thieves do not exactly use the POS system, sign up for loyalty cards or freely offer their mobile numbers to get discounts. But internal investigations, third-party studies by loss-prevention experts and deep dives into security footage could provide useful data, including greater clarity into a retailer’s “core shoplifters,” store by store.

Sporting Goods 237

Sporting Goods Vend Customer Experience POS 237

Steve Dennis

JANUARY 9, 2018

The department store space is a great example. Regardless, clearly in-store technology must evolve to support this rapidly evolving world. Yet as much as technology can enhance the shopping experience the role of an actual human being in making the customer experience intensely relevant and remarkable should not be forgotten.

eCommerce 102

eCommerce Retail Multi-channel Channel 102

Retail TouchPoints

MARCH 11, 2024

Among the many influences on their behaviors has been technology, because they have grown up with fixed and mobile screens. McKinsey estimates around one-third (35%) of Gen Zs shop alternatively, opting to shop somewhere that is not a modern or traditional grocery store, a mass merchandise store or a club member store.

Department Stores 229

Department Stores Consumer B2B Banking 229

Retail TouchPoints

OCTOBER 11, 2022

Next stop — your favorite department store to pick out an outfit for a work trip later in the week. The store is quite busy, so you flag down a salesperson and they help you check out from a mobile point-of-sale (POS) system. How secure are these mobile devices? This alarming research leads to a few questions.

POS 234

POS Payment Services Retail Mobile 234

Payoneer

OCTOBER 22, 2018

Recently, T-Mobile launched a fresh new initiative to improve their customer service. The irony of T-Mobile’s “new” way of doing customer service is that they are returning to the good old days of human connection – removing complicated phone trees and bots and putting humans front and center in their customer communications.

Customer 36

Customer Multi-channel Omnichannel Department Stores 36

Kibo

OCTOBER 1, 2022

We had a slew of speakers covering everything from digital transformation and customer experience to order management and omnichannel journeys. Ace Hardware’s Digital Transformation Leads to Award Winning Omnichannel Experience. Below highlights a few of our sessions and the key themes from the event. Hall of Fame.

Subscription 62

Subscription Department Stores Omnichannel Retail 62

Retail TouchPoints

JUNE 1, 2021

To be sure, some of the retailers debuting marketplaces are looking to compete directly with Amazon: Walmart , Target , Hudson’s Bay and the planned Debenhams marketplace (under new owner Boohoo Group ) are all essentially huge digital department stores with broad category reach. But this model is unlikely to work for most retailers.

Shipping Costs 292

Shipping Costs Drop Ship Department Stores eCommerce 292

BigCommerce

MAY 4, 2018

By embracing SaaS technology and emerging trends, Natori is on pace to earn a new generation of consumers – ones who buy from their site, not just in department stores. Mobile conversion rate is up 272% and mobile revenue is up 193% since this time last year!”. Get it via your mobile device.

Workshop 419

Workshop Presentation Payment Services Merchant Services 419

GetElastic

SEPTEMBER 2, 2019

The automated system by reading the tags on the entrance door, the basket and the products can charge the customer appropriately for the products. Improved Customer Experience. BASF Wine Store in Germany devised a system to cater to the customers as per their taste preferences. How is IoT impacting ecommerce?

Payments 153

Payments Payment Services eCommerce Supplies 153

GetElastic

SEPTEMBER 2, 2019

The automated system by reading the tags on the entrance door, the basket and the products can charge the customer appropriately for the products. Improved Customer Experience. BASF Wine Store in Germany devised a system to cater to the customers as per their taste preferences. How is IoT impacting ecommerce?

Payments 113

Payments Payment Services eCommerce Supplies 113

Kibo

APRIL 14, 2022

Namely, they needed their site to work seamlessly on mobile devices and with both B2B and B2C audiences. This freed up developer time which had been spent maintaining and hosting their internal system and allowed their IT team to focus on building a more responsive mobile experience. Shane Tilley for Retail Touchpoints.

eCommerce Platforms 62

eCommerce Platforms Omnichannel Fulfillment Payments 62

RTP blog

APRIL 4, 2018

But…it still requires integration with a mobile app and it has a number of different physical components that must be installed at the store. In almost all cases, brick-and-mortar stores have difficulty thriving without an online presence, and more online-only brands continue to see the value in at least a small physical presence.

Events 150

Events Technology Food and Beverages Retail 150

Sailthru

APRIL 10, 2018

The industry is transforming by embracing personalization , augmented reality, and virtual reality to acquire new customers and grow long-term relationships. Thanks to their ability to deliver an exceptional, personalized customer experience, they have also cultivated significant brand loyalty. billion by 2022, up 4.3%

Recommendation 68

Recommendation Mobile Cryptocurrencies Omnichannel 68

Sailthru

NOVEMBER 12, 2018

These classic recommendations instill customer confidence. Highlight them, along with your products best known for converting first-time customers. And if your customer experience is great enough, those new shoppers may even by loyalists by February. How about those from last year?

Recommendation 74

Recommendation Gifts Shipping Costs Department Stores 74

OrderDynamics

OCTOBER 12, 2017

Mass merchandisers, convenience stores and supermarkets are leading net store growth. However, specialty soft goods and department stores are experience the most closings. It provides a single view of inventory and of the customer across channels. Good News: OrderDynamics is Here to Help.

Retail 50

Retail Mobile Department Stores Fulfillment 50