Kissmetrics

MARCH 22, 2018

Stitch Labs is a purpose-built inventory management software to help brands improve customer experience and scale efficiency. When we talk about the future of retail, industry news is abuzz with the idea of brands creating experiences for their customers. Using Data To Improve Customer Experience.

Customer Experience 279

Customer Experience Customer Shipping Costs Gifts 279

365 Retail

JUNE 8, 2023

Our Content Supply Chain solution support brands in delivering powerful experiences that translate to business value.” The post Adobe and Stellantis Expand Relationship to Reimagine Automotive Customer Experiences appeared first on 365 RETAIL | The Latest Retail News.

Automotive 118

Automotive Customer Experience eCommerce Customer 118

lateshipment

SEPTEMBER 4, 2020

Making your site visually appealing, building intuitive navigation, and making it easy for visitors to make purchases when they’re ready to do so are well-recognized ways to improve on-site customer experience. Below, however, are some more subtle points that will help you piece together a better on-site customer experience.

Customer Experience 130

Customer Experience Improvements eCommerce Customer 130

Retail TouchPoints

APRIL 1, 2022

The Container Store is adding fresh elements to its recently announced rebrand : the Organized Insider loyalty program and a new mobile app. The new tier-based model will encourage repeat purchases and attract new customers. Organized Insider will be a tiered program with three levels — Enthusiast, Experienced and Expert.

Mobile 249

Mobile Events Gifts Customer Experience 249

Retail TouchPoints

APRIL 11, 2024

Retailers come to us to brainstorm and create AI-enabled products and services that won’t just deliver new revenue and reduce costs, but instead will fully transform the customer experience. Kraemer speaks regularly at events such as Shoptalk, Design Thinking Conference, World Forum Disrupt and the IDSA International Design Conference.

Retail 279

Retail Mobile Consumer Operations 279

iVend

APRIL 20, 2023

In this article, we explore how mobile POS ‘untethers’ the point of sale, allowing it to go out into the store, and even beyond the four walls. iVend Mobile POS iVend helps retailers to reap the benefits of mobile POS. Learn how our mobile POS transforms the checkout process. But it doesn’t have to be this way.

POS 95

POS Mobile Point of Sale Payment Services 95

365 Retail

OCTOBER 25, 2023

On 25th October, a fresh wave of rewards beckons the Health & Beautycard members of Superdrug as the retailer launches VIP Rewards on its mobile app. The post Superdrug Enhances Loyalty Scheme with VIP Rewards Through Mobile App appeared first on Retail News and Events.

Mobile 106

Mobile Beauty and Health Events Customer Experience 106

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. What exactly is a hybrid customer experience? There are 2.14 billion digital shoppers today.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. What exactly is a hybrid customer experience? There are 2.14 billion digital shoppers today.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

365 Retail

JUNE 8, 2023

billion devices including laptops, mobile phones and industrial machines globally. Its remote access and support software is used by SMBs, enterprises and non-commercial users and its AR-based workflow solutions are used across industries to digitalize manual frontline tasks.

Customer Experience 73

Customer Experience Customer Management Information 73

365 Retail

NOVEMBER 28, 2023

IKEA, in collaboration with Tesco , has announced the national rollout of over 70 additional mobile pick-up points across the UK. This initiative provides a new, convenient option for customers to collect their online orders. The service is complimentary for orders above £100, while a nominal fee of £5 is charged for other orders.

Mobile 65

Mobile Customer Fulfillment Events 65

RTP blog

JANUARY 21, 2019

They rely heavily on end-to-end mobility to lower costs while increasing efficiency on all fronts, including inventory, data management and even sales and customer service Employing mobile solutions has become an industry standard, but many retailers stumble when it comes to ensuring issue-free software development and application.

Mobile 150

Mobile Small Business Retail White Paper Retail 150

Retail TouchPoints

JULY 27, 2021

In fact, analysis of Google mobility data by CoStar Advisory Services revealed that the number of visits to retail and recreation sites has nearly fully recovered to pre-pandemic levels as of early July 2021. Creating Differentiated Events and Activations. More than 163 million people in the U.S. Photo credit: Easton.

Events 279

Events Food and Beverages Beauty and Health Small Business Retail 279

Retail TouchPoints

SEPTEMBER 14, 2023

Pinterest unveiled a suite of new features for its users as well as new advertising formats at its Pinterest Presents event Sept. 13, all designed to make the platform even more interactive, personalized and, most important, shoppable. “We

Merchant Services 255

Merchant Services Mobile Events Presentation 255

GetElastic

FEBRUARY 26, 2020

Better customer experience means targeting people, not buyers. News and Events. The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product.

Customer Experience 78

Customer Experience Customer Multichannel Social Media 78

Forrester eCommerce

JUNE 29, 2023

I hadn’t been to the event since back in the days when I was covering mobile advertising for Forrester. Last week, I spent some time at the Cannes Lion 70th International Festival of Creativity. It is pretty obvious that over the past 10-plus years, US tech players have progressively dominated the ad industry. After only […]

Events 195

Events Mobile Customer Experience B2C 195

RTP blog

AUGUST 13, 2018

Dads Love Mobile With video consumption on mobile accelerating, mobile video ads present an opportunity for brands to connect with dads at every step of the purchase process. In fact, one-third of the men surveyed in our study noted they plan to watch mobile videos for shopping advice. It also means tapping into events.

Mobile 150

Mobile Games Supplies Travel 150

Retail TouchPoints

JANUARY 11, 2024

.” The Victoria’s Secret website now drives more than 500 million annual visits, so a key priority for the company is to leverage new technologies to create personalized customer experiences at scale. ’s digital platform. This effort will build on VS&Co.’s

Supplies 173

Supplies Technology Recommendation Apparel 173

Retail TouchPoints

AUGUST 14, 2020

Yet they face an immediate future devoid of festivals, concerts, sporting events and, to a lesser extent, time out at bars and restaurants. 49% of Gen Zers say they will change their purchasing behaviors as a result of our “new normal,” and the majority say they will avoid events entirely until lockdowns are lifted or a vaccine is available.

Merchant Services 272

Merchant Services Payment Services Mobile Customer Experience 272

Retail TouchPoints

JULY 2, 2020

Salesfloor , a mobile application platform designed for store associates, has launched a new product bundle designed to assist retailers in the wake of the COVID-19 pandemic. The Live Voice and Video Chat tool can help store associates bring the in-store customer experience to online customers.

Operations 164

Operations Live Chat eCommerce POS 164

Retail TouchPoints

DECEMBER 13, 2023

Here are four ways retailers can level up their store experience to boost customer engagement, brand affinity, and brand loyalty: Integrate Technology to Enhance the Customer Experience Successful retailers seamlessly blend technology into their physical spaces while keeping a personalized, human feel.

Retail 312

Retail Customer Loyalty Social Media POS 312

Forrester eCommerce

JUNE 30, 2021

On June 28, Samsung announced its One UI Watch experience at the Mobile World Congress virtual event. Samsung partnered with Google to create a unified platform that lets users access the same services with a similar user interface across multiple Galaxy devices.

Mobile 271

Mobile Events Customer Experience Technology 271

GetElastic

FEBRUARY 26, 2020

Better customer experience means targeting people, not buyers. News and Events. The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product.

Customer Experience 60

Customer Experience Customer Multichannel Social Media 60

Retail TouchPoints

NOVEMBER 6, 2023

. “Our team is looking forward to connecting with customers, however they choose to shop – in stores or online,” said Fanya Chandler, President of Nordstrom Stores in a statement. “We Finally, an updated mobile app experience is designed to make holiday shopping a breeze, both for those giving and receiving gifts.

Gifts 209

Gifts Department Stores Shipping Events 209

Retail TouchPoints

OCTOBER 6, 2022

This means a shift in promotional calendars,” noted Kroner, “and a bounce back to some promotional events we saw prior to the COVID period that are going to be core components of what happens this holiday season.” The return to offices and social events is inspiring consumers to level up their wardrobes and focus more on apparel and footwear.

Shipping Costs 259

Shipping Costs Payment Services Merchant Services Payments 259

365 Retail

MARCH 15, 2024

Taking place at London Olympia on the 24 and 25 April 2024, RTS brings the industries brightest minds to the stage and Beighton joins fellow headliners, including founder of Not On The High Street, Holly Tucker MBE, and Google DeepMind’s Dex Hunter-Torricke, who will deliver seminal sessions at the 2024 event.

Technology 59

Technology Fashion eCommerce Retail 59

Retail TouchPoints

NOVEMBER 21, 2022

Bloomingdale’s has launched a multi-brand virtual shopping experience for the holidays with dedicated spaces featuring Chanel , Ralph Lauren and Nespresso. Developed by Emperia , the virtual store is available via the Bloomingdale’s website on desktop and mobile.

Department Stores 302

Department Stores Gifts Fashion Events 302

Retail TouchPoints

NOVEMBER 18, 2021

This enables a robust omnichannel retail strategy that delivers a unified, seamless and consistent customer experience across all physical stores, websites and mobile apps. However, faster responses for mobile apps and websites is only the beginning. The key is investing in real-time inventory.

Shipping Costs 248

Shipping Costs Retail Omnichannel Supplies 248

Retail TouchPoints

MAY 31, 2022

Source: Coresight Research “Building Blocks of the Metaverse: 5G” Both at a consumer and an enterprise level, 5G is still in its infancy, but it’s expected to grow quickly and become the dominant mobile access technology by 2027 reaching 90% penetration in North America within that time, according to Ericsson.

Merchant Services 351

Merchant Services Retail Mobile Food and Beverages 351

Retail TouchPoints

FEBRUARY 18, 2021

At its 350+ stores in 11 countries, Crocs has implemented customer engagement and merchandise management solutions for POS, merchandising, audit and operations management and analytics. Following a bumpy decade, the casual footwear brand experienced record sales last year as homebound consumers ditched their dress shoes in lieu of comfort.

POS 147

POS Customer Payment Services Social Media 147

ROI Revolution

APRIL 30, 2019

Advertisers who don’t make use of video content throughout the customer experience will fall behind the competition. But also because the Amazon mobile ads will run on a cost-per-view basis, rather than cost-per-click plan , which will offer a lower ROI for smaller merchants. Still looking for additional Amazon insights?

Mobile 60

Mobile Article Download Presentation 60

Retail TouchPoints

DECEMBER 15, 2022

Real-time CDP helps companies bring together known and anonymous data from multiple enterprise sources to create a consolidated customer profile, which can be used to provide personalized customer experiences across all channels and devices — all in real time. Factors Driving the Need for Real-Time CDP.

Multi-channel 231

Multi-channel POS Customer Data Mobile 231

Sailthru

MAY 15, 2018

Great mobile messaging strategies don’t just appear out of thin air. But they also require some deep reflection about what differentiates your brand and your customers. A great mobile messaging strategy is a powerful thing. In other words, past the functionality that customers have come to regard as table stakes.

Mobile 68

Mobile Shopping Carts Events Travel 68

Retail TouchPoints

JUNE 22, 2022

Shopify has launched a number of new integrations aimed at helping retailers meet shoppers wherever they are — across social media, stores and in-person events. Our mission is to help retailers offer a world-class, unified customer experience,” said Helen Mou, Product Lead at Shopify Retail in a statement. “We

Merchant Services 274

Merchant Services Shopify Payment Services Retail 274

UpSellIt

MARCH 13, 2024

From traditional spring holidays to niche events, ecommerce brands must pinpoint these peak seasons to align their marketing efforts accordingly. By analyzing past sales patterns, website traffic, and customer behavior, brands can identify recurring seasonal trends and anticipate upcoming shifts in consumer preferences.

Marketing 128

Marketing Gifts Recommendation Clothing 128

Retail TouchPoints

AUGUST 9, 2023

By embracing innovative solutions like autonomous vehicle (AV) technology, repurposing existing spaces and utilizing Building Information Modeling (BIM), cities can foster engaging shopping experiences while addressing mobility and parking challenges.

Retail 235

Retail Arts Events Technology 235

Retail TouchPoints

AUGUST 7, 2023

which Yan said should enable faster shipping times on those products for North American customers. To help its merchants boost sales, Wish held its first major sales event in March 2023, dubbed “Wishmas.” Ultimately, our vision is to remove shipping as a major point of friction for our customers from here on in ,” he noted.

Shipping Costs 221

Shipping Costs Merchant Services Payment Services Shipping 221