Retail TouchPoints

OCTOBER 23, 2023

While discounts and deals will be core, the ailing department store chain is also prioritizing in-store merchandising and curation to improve the customer experience. To make finding the perfect gift even easier, Kohl’s has developed a new front-of-store experience, aptly called Gift Shop, that is curated for various holiday gifting needs.

Toys 269

Toys Gifts Department Stores Omnichannel 269

Retail TouchPoints

SEPTEMBER 2, 2022

Retail TouchPoints will be attending and moderating a session during the event, so be on the lookout for more detailed coverage! Candid conversations will be augmented by insights from The Z Suite , an exclusive network of Gen Z thought leaders and emerging professionals selected from universities and colleges across the U.S.

Events 254

Events Magazine Consumer Fashion 254

365 Retail

APRIL 2, 2024

In the rapidly evolving digital landscape, where e-commerce has solidified its position as the cornerstone of retail, the necessity for continuous customer support across a plethora of channels has emerged as a fundamental standard.

eCommerce 52

eCommerce Omnichannel Live Chat Retail 52

Omnisend

FEBRUARY 22, 2021

Omnichannel marketing continues to get a lot of ink (and will do so for as long as there is a digital universe) for the very good reason that it continues to evolve. Five years ago SMS marketing campaigns were infrequent; today they are a completely normal way to engage a subset of customers, such as your best brand fans. 1: Shipping.

Omnichannel 146

Omnichannel Marketing Shipping Merchant Services 146

Omnisend

SEPTEMBER 8, 2021

While many preached omnichannel in retail and ecommerce, few walked the walk. We had trends on the horizon, but events over the last few years catapulted them from “nice-to-have” to “necessary” faster than anyone could have imagined. How brands and retailers can provide a truly omnichannel customer experience.

Omnichannel 148

Omnichannel Retail Merchant Services Payment Services 148

Retail TouchPoints

JULY 27, 2021

Creating Differentiated Events and Activations. While tenant mix has largely served as the big differentiator for most shopping malls and destinations, some developers are looking at the visitor’s larger, more cohesive experience to uncover new ways to stand out. Shopping Destinations Set Sights on an ‘Experiential’ Tenant Mix.

Events 279

Events Food and Beverages Beauty and Health Small Business Retail 279

Retail TouchPoints

JANUARY 27, 2021

Below, Shokrian shared his take on issues including: How COVID-19 impacted brand positioning and growth ; Why MeUndies is integrating social responsibility into its broader community-building efforts; Which omnichannel investments are top priorities in 2021; and His leadership lessons from 2020.

Omnichannel 283

Omnichannel Social Media Subscription Apparel 283

iVend

APRIL 17, 2023

iVend for Magento ChatGPT is used by retailers to enhance their omnichannel strategy. So how does chatGPT play a role in omnichannel retail POS? Omnichannel retail is the bringing together of multiple online and offline channels in a customer-centric approach that delivers the best possible shopping experience.

POS 96

POS Omnichannel Retail Social Media 96

Retail TouchPoints

NOVEMBER 18, 2021

For nearly 15 years, Retail TouchPoints has been retailers’ go-to source for news, education and events around optimizing the customer experience across all channels. design:retail Conference & Expo : Unleash your creativity and rediscover your love for design and visual merchandising!

Retail 277

Retail Internet Retail Events Omnichannel 277

Bronto

MAY 9, 2017

Let’s talk about big data (think Legos) and how you can use it to create a personalized omnichannel experience for your customers. The post How Big Data Powers the Omnichannel Customer Experience appeared first on Bronto Blog.

Customer Experience 85

Customer Experience Omnichannel Customer Blog 85

RETAIL MANAGEMENT SOFTWARE

JANUARY 7, 2022

Retail Businesses and brands will have to work hard to meet ever-evolving customer experience requirements in order to succeed and stay relevant. Did you know that returning customers spend 67 percent more than first-time customers? This can be your employee spotlights, retail events footage, customer encounters, etc.

Customer Experience 77

Customer Experience Customer Retail Omnichannel 77

Retail TouchPoints

APRIL 22, 2022

The event, which combines three previously separate shows, has been designed to provide a broad view of industry and consumer trends, as well as deep dives into role-specific topics and technologies. Ecommerce executives need to be concerned with what happens when shoppers visit a brick-and-mortar store to check out an item in person.

Workshop 324

Workshop Omnichannel Arts Fulfillment 324

Retail TouchPoints

JUNE 30, 2022

H&M will work with Google Cloud ’s computing services to improve its customer experience and supply chain capabilities, by leveraging data analytics and the technology provider’s secure, sustainable global infrastructure. Over time, the partnership will develop additional data science and AI capabilities. “We

Customer Experience 263

Customer Experience Omnichannel Supplies Events 263

Retail TouchPoints

OCTOBER 6, 2021

In the brick-and-mortar space, fixturing offers a unique chance to work more closely with brands and elevate the retail experience for consumers. To capitalize on this opportunity, an increasing number of brands are creating their own fixture experiences to put into physical retail spaces like yours.

Events 263

Events Retail Technology Consumer 263

Fabric

DECEMBER 15, 2023

Welcome to our recap of fabric’s recent LinkedIn Live event, where Jon Reily, Bounteous’ SVP of Commerce & Loyalty, joined Lori Howitt, fabric’s Senior Solutions Consultant, to discuss how retailers can meet the needs of customers in this age of instant gratification. 5 Key Takeaways 1. 5 Key Takeaways 1.

eCommerce 130

eCommerce Omnichannel Fulfillment eCommerce Platforms 130

Retail TouchPoints

AUGUST 30, 2023

Many retailers struggle to cultivate genuine engagement that builds lasting relationships and delivers frictionless customer experiences. If customers feel your efforts are merely transactional, they won’t hesitate to go to your competitor looking for the next best deal. Tip 4: Provide better product detail for customer ease.

Shipping Costs 253

Shipping Costs Improvements Live Chat Retail 253

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana. There are 2.14

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Retail TouchPoints

APRIL 5, 2023

The event was held at the retailer’s Brooksville, Fla. Additionally, the tools enable a more consistent, predictable and higher-quality delivery service to stores and customers and help operations react more quickly to customer demand. We are a people-led, tech-powered omnichannel retailer.

Omnichannel 240

Omnichannel Operations Fulfillment Supplies 240

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana. There are 2.14

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Retail TouchPoints

MARCH 25, 2024

This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. With an emphasis on customer experience, RICE has three tailored tracks to reflect the distinct interests and needs of its key audience members.

Retail 247

Retail Article Omnichannel Customer Experience 247

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Holiday shopping season is upon us. billion for the first time, according to Adobe Analytics. Expect the Unexpected.

Shipping Costs 262

Shipping Costs Retail Omnichannel Supplies 262

Retail TouchPoints

APRIL 6, 2022

The technologies we’re referring to include video analytics and computer vision, thermal sensors, motion detectors, geospatial analytics, CRM omnichannel solutions and AR/VR to name a few, all of which cover a range of capabilities and price points. Making Events More Effective. Leveraging Data for Stronger Lease Negotiations.

Omnichannel 305

Omnichannel Events Operations Technology 305

Retail TouchPoints

NOVEMBER 6, 2023

However, the store also is equipped with more open gathering space that will soon be used to host local events and spotlight brand partnerships. Movable shelving and more counter space provide plenty of real estate for GNC to feature new products and samples. ”

Omnichannel 264

Omnichannel Events Customer Customer Experience 264

Retail TouchPoints

JULY 1, 2021

Responding to its customers’ desire for a more enhanced, elevated and personalized luxury experience, NMG announced plans to invest more than a half-billion dollars in digital technology over the next three years , through acquisitions like its recent purchase of Stylyze , partnerships and building out capabilities internally.

Omnichannel 264

Omnichannel Technology Channel Department Stores 264

Retail TouchPoints

AUGUST 10, 2021

And Andrew Lande-Shannon, Senior Director of Store Experience at Madison Reed, will share how contactless experiences have strengthened the retailer’s omnichannel business.

Events 264

Events Supplies Omnichannel Consumer 264

Retail TouchPoints

JUNE 2, 2023

Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. For our customers it’s all about breadth.” Hot Topic has found that predictability — not necessarily speed — is among the most important aspects of the customer experience.

Management 276

Management POS Shipping Costs Supplies 276

Retail TouchPoints

SEPTEMBER 15, 2021

EPAM Continuum, a global innovation design firm that specializes in customer experience design, recently unveiled the concept of “Blend Space” to illustrate how experiential flow and physical-digital touch points can meet a range of needs and shopping “modes.” There’s a great outdoor retail center in Long Beach, Calif.

Outdoor 275

Outdoor Omnichannel Vend Multi-channel 275

Steve Dennis

JUNE 9, 2019

“Omnichannel” is dead. And while I’ve been bashing the term for quite some time now, based upon discussion at the last few conferences at which I have spoken , it sounds like others might be finally willing to put omnichannel out to pasture as well. The customer is the channel. I’m calling it.

Omnichannel 113

Omnichannel Retail White Paper eCommerce 113

Retail TouchPoints

NOVEMBER 29, 2023

To create a high-value experience that hits all consumer wants and needs, developers, landlords and tenants all need to: Understand the unique consumer needs and behaviors within the mall’s geographic area; Integrate the right combination of retail, services and experiences ; and Enrich the omnichannel tech stack.

Small Business Retail 274

Small Business Retail Omnichannel Consumer Retail 274

Retail TouchPoints

DECEMBER 14, 2020

Retail TouchPoints (RTP), the top media group covering omnichannel retail, has unveiled a new and improved digital experience and expanded content initiative to better serve store designers and experiential retail executives.

Retail 281

Retail Omnichannel Webinar Arts 281

Retail TouchPoints

NOVEMBER 2, 2021

It doesn’t just refer to experiences like bungee jumping or white water rafting, but rather, encompasses the consumer desire for a valuable end-to-end brand experience. Research finds that customer experience is the number one factor driving ecommerce brand loyalty , even more so than price and product selection.

Point of Sale 298

Point of Sale Mobile Customer Marketing 298

Retail TouchPoints

APRIL 20, 2022

“Customers can expect thoughtful partnerships and events with local charities, businesses and artists in every city. We love creating genuine interactions in our stores and look forward to bringing that experience across the country.”

Operations 287

Operations Shipping Costs Omnichannel Customer Data 287

Retail TouchPoints

AUGUST 10, 2023

To boost app downloads and usage rates, brands need to determine which features and capabilities will help them best differentiate the experience from those of their standard ecommerce and mobile commerce sites.

Mobile 246

Mobile Retail Consumer Customer Experience 246

Retail TouchPoints

AUGUST 14, 2020

Yet they face an immediate future devoid of festivals, concerts, sporting events and, to a lesser extent, time out at bars and restaurants. 49% of Gen Zers say they will change their purchasing behaviors as a result of our “new normal,” and the majority say they will avoid events entirely until lockdowns are lifted or a vaccine is available.

Merchant Services 296

Merchant Services Payment Services Mobile Customer Experience 296

365 Retail

MARCH 15, 2024

Taking place at London Olympia on the 24 and 25 April 2024, RTS brings the industries brightest minds to the stage and Beighton joins fellow headliners, including founder of Not On The High Street, Holly Tucker MBE, and Google DeepMind’s Dex Hunter-Torricke, who will deliver seminal sessions at the 2024 event.

Technology 57

Technology Fashion eCommerce Retail 57

Retail TouchPoints

MAY 3, 2023

Brick-and-mortar stores will continue to be important distribution nodes in the omnichannel experience, so taking the steps toward linking sustainability efforts to the customer experience will ultimately grow brand value and move us toward a more sustainable future.

Retail 277

Retail Supplies Omnichannel Consumer 277

Smile.io

JUNE 16, 2022

That’s a little something called omnichannel commerce. Omnichannel commerce involves selling your products across multiple different channels, which can be both online and offline. The benefits of omnichannel commerce include everything from inventory management to customer loyalty.

eCommerce Platforms 63

eCommerce Platforms Omnichannel Merchant Services POS 63