Retail TouchPoints

JULY 27, 2021

In fact, analysis of Google mobility data by CoStar Advisory Services revealed that the number of visits to retail and recreation sites has nearly fully recovered to pre-pandemic levels as of early July 2021. Creating Differentiated Events and Activations. More than 163 million people in the U.S. Photo credit: Easton.

Events 279

Events Food and Beverages Beauty and Health Small Business Retail 279

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. What exactly is a hybrid customer experience? There are 2.14 billion digital shoppers today.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. What exactly is a hybrid customer experience? There are 2.14 billion digital shoppers today.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. However, faster responses for mobile apps and websites is only the beginning. Holiday shopping season is upon us.

Shipping Costs 249

Shipping Costs Retail Omnichannel Supplies 249

Retail TouchPoints

AUGUST 30, 2023

Many retailers struggle to cultivate genuine engagement that builds lasting relationships and delivers frictionless customer experiences. If customers feel your efforts are merely transactional, they won’t hesitate to go to your competitor looking for the next best deal. Tip 4: Provide better product detail for customer ease.

Shipping Costs 232

Shipping Costs Improvements Live Chat Retail 232

Retail TouchPoints

MARCH 25, 2024

This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. With an emphasis on customer experience, RICE has three tailored tracks to reflect the distinct interests and needs of its key audience members.

Retail 224

Retail Article Omnichannel Customer Experience 224

Retail TouchPoints

JULY 1, 2021

Responding to its customers’ desire for a more enhanced, elevated and personalized luxury experience, NMG announced plans to invest more than a half-billion dollars in digital technology over the next three years , through acquisitions like its recent purchase of Stylyze , partnerships and building out capabilities internally.

Omnichannel 264

Omnichannel Technology Channel Department Stores 264

Retail TouchPoints

AUGUST 14, 2020

Yet they face an immediate future devoid of festivals, concerts, sporting events and, to a lesser extent, time out at bars and restaurants. 49% of Gen Zers say they will change their purchasing behaviors as a result of our “new normal,” and the majority say they will avoid events entirely until lockdowns are lifted or a vaccine is available.

Merchant Services 273

Merchant Services Payment Services Mobile Customer Experience 273

Retail TouchPoints

APRIL 6, 2022

The technologies we’re referring to include video analytics and computer vision, thermal sensors, motion detectors, geospatial analytics, CRM omnichannel solutions and AR/VR to name a few, all of which cover a range of capabilities and price points. Making Events More Effective. Leveraging Data for Stronger Lease Negotiations.

Omnichannel 280

Omnichannel Events Operations Technology 280

365 Retail

MARCH 15, 2024

Taking place at London Olympia on the 24 and 25 April 2024, RTS brings the industries brightest minds to the stage and Beighton joins fellow headliners, including founder of Not On The High Street, Holly Tucker MBE, and Google DeepMind’s Dex Hunter-Torricke, who will deliver seminal sessions at the 2024 event.

Technology 59

Technology Fashion eCommerce Retail 59

Retail TouchPoints

DECEMBER 15, 2022

Real-time CDP helps companies bring together known and anonymous data from multiple enterprise sources to create a consolidated customer profile, which can be used to provide personalized customer experiences across all channels and devices — all in real time. Factors Driving the Need for Real-Time CDP.

Multi-channel 232

Multi-channel POS Customer Data Mobile 232

Retail TouchPoints

OCTOBER 6, 2022

This means a shift in promotional calendars,” noted Kroner, “and a bounce back to some promotional events we saw prior to the COVID period that are going to be core components of what happens this holiday season.” The return to offices and social events is inspiring consumers to level up their wardrobes and focus more on apparel and footwear.

Shipping Costs 260

Shipping Costs Payment Services Merchant Services Payments 260

Retail TouchPoints

JUNE 16, 2022

Petco’s strategy to carve out greater market share has been to meet consumers where they are through its omnichannel services and a shop-in-shop partnership with home improvement retailer Lowe’s that launched earlier this year.

Supplies 253

Supplies Omnichannel Events Mobile 253

Retail TouchPoints

AUGUST 5, 2021

But as we inch closer to the holiday season, malls and shopping center operators are seeing a greater need to refine and optimize their omnichannel experiences. Brands and retailers across categories responded to store closures, traffic restrictions and consumer hesitancy by expanding their omnichannel fulfillment services.

Merchant Services 264

Merchant Services Omnichannel Fulfillment Consumer 264

iVend

OCTOBER 16, 2023

Read more Retailers who understand their customers and use that knowledge to personalize customer engagement benefit on two fronts: Closing the gap – between the online and instore experience, to offer a true omnichannel retail experience.

POS 105

POS Payment Services Payments Omnichannel 105

Retail TouchPoints

NOVEMBER 6, 2023

. “Our team is looking forward to connecting with customers, however they choose to shop – in stores or online,” said Fanya Chandler, President of Nordstrom Stores in a statement. “We Finally, an updated mobile app experience is designed to make holiday shopping a breeze, both for those giving and receiving gifts.

Gifts 210

Gifts Department Stores Shipping Events 210

Smile.io

APRIL 15, 2024

View this post on Instagram A post shared by PetSmart (@petsmart) In addition to the tier-specific accelerated points earning, Bestie and VIPP customers can choose custom bonus points days where they earn 2x the points on their purchases.   How To Run a Successful Bonus Points Event Drive rewards and loyalty program participation.

Social Media 73

Social Media POS Gifts Events 73

Retail TouchPoints

SEPTEMBER 20, 2022

Advertisers will now have access to Snap Ads, Collection Ads and Snap AR with Walmart Connect geo-based measurement of omnichannel sales lift. Pilot partners include J&J , L’Or éal , P&G and Unilever , all of which are leveraging the Firework platform to create engaging, mobile-first video experiences hosted on the Walmart website.

Retail 256

Retail Social Media Apparel Omnichannel 256

iVend

OCTOBER 10, 2023

Retailers have to grow their share of a finite wallet, making promotions and customer experience an essential part of the retail mix. Different spending patterns – researchers are seeing less general browsing and impulse buying from shoppers, but also a willingness to spend a bit more on essentials and special events.

Technology 105

Technology POS Retail Gifts 105

Sailthru

MAY 15, 2018

Great mobile messaging strategies don’t just appear out of thin air. But they also require some deep reflection about what differentiates your brand and your customers. A great mobile messaging strategy is a powerful thing. In other words, past the functionality that customers have come to regard as table stakes.

Mobile 68

Mobile Shopping Carts Events Travel 68

lateshipment

JANUARY 17, 2023

The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. In short, CX helps you build and maintain a loyal customer base. But what’s new in omnichannel commerce in 2023?

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

Omnisend

DECEMBER 14, 2023

These can be your website, social media, affiliate sites, and online marketplaces, or physical sales channels, such as retail stores and marketplaces like farmers’ markets, trade events, and craft fairs. You can opt for a pop-up store model where you set up temporary stores at specific events and fairs. of online traffic.

Multichannel 78

Multichannel Social Media Payment Services Shipping Costs 78

Retail TouchPoints

MAY 31, 2022

Source: Coresight Research “Building Blocks of the Metaverse: 5G” Both at a consumer and an enterprise level, 5G is still in its infancy, but it’s expected to grow quickly and become the dominant mobile access technology by 2027 reaching 90% penetration in North America within that time, according to Ericsson.

Merchant Services 351

Merchant Services Retail Mobile Food and Beverages 351

Optimizely

AUGUST 9, 2018

After going to tons of sessions and taking pages and pages of notes, we’re back and ready to share the very best ideas and the most interesting trends we heard about during the event. Omnichannel is Still Tough to Achieve. Unfortunately, omnichannel remains a struggle for many B2C brands. Think you’re ready for omnichannel?

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

Sailthru

SEPTEMBER 26, 2018

A stellar personalized customer experience isn’t just about taking data from, say, email and using it to customize your customers’ email experience. Personalization is about using the data from every channel to improve the experience in any channel. Emails remind you of your points balance and store events.

Mobile 94

Mobile Recommendation Channel Shopping Carts 94

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. However, realizing the store of the future means that the physical store needs to be a whole lot more connected, mobile and smarter.

Payment Services 184

Payment Services Payments Retail Social Media 184

Retail TouchPoints

APRIL 28, 2023

Using Mobile as the Community’s ‘Connecting Thread’ As True Religion grows and nurtures its community, digital will obviously be a core component of its strategy. But it’s True Religion’s mobile app that aims to bring this love to the next level by offering more exclusive experiences.

Social Media 268

Social Media Fashion Mobile Consumer 268

Retail TouchPoints

JULY 25, 2022

The new BOPIS offering is supported in the stores with an omnichannel pick-and-pack offering from VTEX , which has been providing a range of technology solutions for Victoria’s Secret Chile since October 2020. Recognizing this opportunity, Victoria’s Secret Chile is mobilizing and incentivizing its store associates. “We

Fulfillment 207

Fulfillment Shipping Costs Omnichannel Operations 207

Retail TouchPoints

JULY 6, 2020

Read about all the winners by downloading the Brand Experience Awards report. “So For more and more brands, data analysis drives the customer experience, and BEA winners exemplified that trend. Using Data To Determine Future Direction. In February 2019, e.l.f. Cosmetics shuttered its 22.

eCommerce 292

eCommerce Retail Mobile Presentation 292

Kissmetrics

MARCH 30, 2018

The in-store shopping experience is incomparable to browsing items on a desktop or mobile screen. But ultimately from a business perspective, you want to provide seamless and consistent customer experience across all sales channels and reach that omnichannel zen. You have probably heard the term omnichannel before.

eCommerce 210

eCommerce eCommerce Marketing Marketing Shipping Costs 210

Retail TouchPoints

JUNE 15, 2023

Mondelez International Ben Bridge Jeweler Marketplace Strategies & Technologies DRINKS Staples, Inc.

Customer Retention 246

Customer Retention Jewelry Outdoor Fulfillment 246

iVend

JUNE 8, 2021

Retailers are realising that the retail experience is more important than ever. Omnichannel Personalisation Deliver a Seamless Retail Experience at all Sales Touchpoints. Know More Why retail experience is important Some shoppers have got very comfortable with browsing and buying online.

Retail 98

Retail POS Payment Services Mobile 98

RetailMinded

OCTOBER 1, 2023

From harnessing the power of social media influencers to crafting intricate omnichannel campaigns , independent retailers must cross over the complexities of modern marketing tactics. Embracing Omnichannel Strategies The key to modern retail success is to embrace omnichannel strategies.

Retail 52

Retail Workshop Social Media eCommerce 52

365 Retail

MARCH 7, 2022

Akeneo , the global leader in product experience management (PXM) and product information management (PIM), announced today that its annual global summit for the PIM and PXM community, Akeneo Unlock , is returning as an in-person event at the Maison de la Mutualité in Paris, on 15 and 16 March, 2022. About Akeneo.

eCommerce 52

eCommerce Workshop Omnichannel Events 52

GetElastic

NOVEMBER 18, 2019

I was honoured to chair the 2019 Savant eCommerce Barcelona event of two full immersive days in the stunning surroundings of the Cerveceria Moritz. The specially curated audience included over 100 leaders of ecommerce, digital, marketing, consumer experience (CX) and omnichannel from leading retailers and innovative start-ups.

eCommerce 88

eCommerce Omnichannel Payment Services Demo 88

365 Retail

MARCH 5, 2024

With its leadership team possessing over two decades of outsourcing experience with retail heavyweights such as eBay and Virgin Mobile, Cynergy BPO offers unparalleled expertise in navigating the complexities of the e-commerce arena. “Our aim is to achieve excellence in every customer interaction,” states Ellspermann.

eCommerce 52

eCommerce Technology Arts Online Retail 52

Kissmetrics

SEPTEMBER 14, 2020

While the specifics of each feature vary from software to software, there should be a system in place to help you handle things like: Contact and lead management Document sharing and storage Workflow automation Interaction tracking Mobile access. There are four types of operational CRMs, including: Marketing Sales Customer Service IT.

Small Business Retail 310

Small Business Retail Document Operations Management 310