Retail TouchPoints

JANUARY 26, 2023

The company that perfected a global fulfillment network with massive warehouses at its core is now rethinking its approach. Smaller facilities can fit into spaces closer to city centers, shortening delivery times for local customers. It turns out that bigger isn’t always better.

Sporting Goods 322

Sporting Goods Retail Fulfillment Customer Experience 322

Kibo

JULY 17, 2020

Since March, stores have had to close, limit customers, and scale back hours to adhere to COVID-19 regulations. At the same time, customers have sheltered in place, and have been eager to adopt safe shopping habits. BOPAC in its current form might be new to many retailers, but it’s also new to a lot of customers.

Customer Experience 62

Customer Experience Fulfillment Customer Multichannel 62

Retail TouchPoints

FEBRUARY 2, 2024

Tapping into Gen AI to Improve Online Shopping Trained on Amazon’s product catalog as well as information from across the web, Rufus can answer customer questions on a variety of shopping needs and products, provide comparisons and make recommendations, all within a conversational context. customers in the Amazon mobile app.

Mobile 255

Mobile Recommendation Technology Customer Experience 255

GetElastic

JANUARY 14, 2019

The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product. As a result, customer expectations as a whole are evolving.

Customer Experience 136

Customer Experience Customer Multichannel Social Media 136

GetElastic

JANUARY 13, 2019

The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product. As a result, customer expectations as a whole are evolving.

Customer Experience 150

Customer Experience Customer Multichannel Social Media 150

RTP blog

JUNE 6, 2018

But it’s time we all stopped thinking of mobile as a set of apps that support a mobile strategy, and instead focused on adopting an Enterprise Mobile Lifestyle Strategy. What do we mean by a Mobile Lifestyle Strategy? experience products, brands and services differently.

Mobile 150

Mobile Merchant Services Technology Fulfillment 150

365 Retail

NOVEMBER 28, 2023

IKEA, in collaboration with Tesco , has announced the national rollout of over 70 additional mobile pick-up points across the UK. This initiative provides a new, convenient option for customers to collect their online orders. The service is complimentary for orders above £100, while a nominal fee of £5 is charged for other orders.

Mobile 64

Mobile Customer Fulfillment Events 64

Retail TouchPoints

NOVEMBER 1, 2022

Consumers expect brands to provide seamless access to products and services via mobile apps. However, many retailers struggle to deliver these experiences because of limited resources and a lack of expertise. Location-Powered Experiences Drive Results. How do These Strategies Drive Results?

Payment Services 260

Payment Services Retail Shipping Costs Mobile 260

Retail TouchPoints

OCTOBER 25, 2023

. “The holiday season is a stressful season — it’s more, more, more — including customers shopping for more product categories simultaneously,” said Jackie Walker, Head of Retail Experience Strategy for North America at Publicis Sapient in an interview with Retail TouchPoints.

Multi-channel 317

Multi-channel Customer Experience Mobile Improvements 317

365 Retail

JANUARY 4, 2023

Achieving this is not rocket science – it simply requires smart use of technology that is disarmingly similar to what we all carry about 24 hours a day – our mobile devices! Retailers need to think beyond the realms of what mobile technology can do for their customers and think about what it can do for their people and their processes.

Mobile 72

Mobile Technology Retail Customer Experience 72

Retail TouchPoints

JULY 27, 2022

Provide smooth and efficient customer experiences. To give themselves a competitive edge and build loyalty, grocers will have to offer quick, easy and intuitive online customer experiences. Offer multiple fulfillment options. The need for convenience has driven demand for multiple fulfillment options.

Payment Services 254

Payment Services Shipping Costs Omnichannel Fulfillment 254

RTP blog

JANUARY 26, 2018

By Luis Artiz, Epson America Most retailers understand that their success depends heavily on their ability to provide a positive customer experience (CX). By taking a closer look at the loyalty program lessons learned by Starbucks and Woolworths, retailers can learn a few lessons about winning repeat customers in today’s environment.

Customer Experience 150

Customer Experience Customer Mobile Article 150

Retail TouchPoints

JANUARY 19, 2024

Best Buy and Bell will invest in an updated store experience and expanded product assortment, customer experience and training. The Best Buy Express small-store format will be designed to provide an easy-to-navigate shopping experience and also will serve as pickup points for online orders. “By

Operations 252

Operations Consumer Electronics Telecommunications Electronics 252

GetElastic

FEBRUARY 26, 2020

Better customer experience means targeting people, not buyers. The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product.

Customer Experience 78

Customer Experience Customer Multichannel Social Media 78

Retail TouchPoints

SEPTEMBER 19, 2023

This created a ripple effect for retailers that were experiencing a higher volume of ecommerce orders and had to leverage stores as fulfillment centers to process and ship online orders. RTP: Last year, results indicated that mobile sales and BOPIS reached a whole new level of adoption.

Omnichannel 269

Omnichannel Shipping Costs Operations Fulfillment 269

Retail TouchPoints

MAY 30, 2023

The PredictSpring solution includes both stationary and mobile POS applications along with clienteling, omnichannel commerce and inventory management capabilities. Bouclair has rolled out a new POS platform in its 54 stores across Canada.

Home Furnishings 273

Home Furnishings POS Omnichannel Fulfillment 273

Retail TouchPoints

JANUARY 13, 2023

Having a fully mobile cloud solution in our stores greatly contributes to this experience. Online, RFID continues to elevate our digital experience, offering accurate real-time store inventory visibility and powering key fulfillment experiences such as buy online, pick up in-store.”. “As

Fulfillment 273

Fulfillment Supplies Mobile Channel 273

Retail TouchPoints

JULY 17, 2023

region or individual stores, reducing energy consumption and utility costs without negatively impacting the customer experience. Interconnected IoT devices, including GPS and RFID tags, allow retailers to track the entire journey of their products, from production to the customers’ sites. Exceptional customer experience.

Food and Beverages 241

Food and Beverages Payment Services Retail Payments 241

Retail TouchPoints

NOVEMBER 3, 2021

Buzek forecasts very strong growth for these solutions during the next two years, with self-checkout rising 178% , contactless payment climbing 190% and payment via consumers’ mobile devices increasing 300%. He noted that retailers offering a pickup locker option have 25% more satisfied customers.

Payment Services 354

Payment Services Shipping Costs Electronics Fulfillment 354

Retail TouchPoints

APRIL 20, 2023

“Alongside our partners at Cartken, we’re thrilled to work with Mosaic’s outstanding merchants to serve such a vibrant community of diners, shoppers and residents,” said Noah Zych, Head of Autonomous Mobility and Delivery at Uber in a statement.

Customer Experience 262

Customer Experience Mobile Technology Consumer 262

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Supplies 224

Supplies Beauty and Health Payment Services Fulfillment 224

Retail TouchPoints

NOVEMBER 11, 2022

Fulfilling online orders is more complex and requires a lot more labor than brick-and-mortar retail store stock replenishment. This exponentially increases the number of orders that can be fulfilled each day. Those batches then get sorted into individual orders during the packout process. Passing the Baton. A Well-Oiled Machine.

Operations 243

Operations Improvements Supplies Fulfillment 243

Retail TouchPoints

DECEMBER 22, 2021

Passengers can use their mobile devices to order contactless deliveries to their location in the airport’s Concourse B from select retail stores operated by Paradies Lagardère. The live robot deliveries, which debuted for the 2021 holiday season, will provide further data for refining the program and user experience.

Food and Beverages 312

Food and Beverages Travel Mobile Customer Experience 312

GetElastic

FEBRUARY 26, 2020

Better customer experience means targeting people, not buyers. The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product.

Customer Experience 60

Customer Experience Customer Multichannel Social Media 60

Retail TouchPoints

FEBRUARY 8, 2024

Broadcasters then could look to get more out of their product by extending the customer experience beyond the TV show. Extending the customer experience beyond the TV show through product placement and relevant advertising is just one of the experiences we expect to see emerge in the coming months.

Payments 302

Payments Payment Services Retail Channel 302

Retail TouchPoints

NOVEMBER 2, 2023

They will receive an instant credit decision and can then select from customized pay-over-time options ranging from three to 48 months, with the confidence that they won’t pay more than the amount agreed to at the time of purchase. Since launching on Amazon.com and the Amazon mobile app in 2021 , Affirm expanded to Amazon.ca

Payments 223

Payments Customer B2B Fulfillment 223

Retail TouchPoints

MAY 31, 2022

Source: Coresight Research “Building Blocks of the Metaverse: 5G” Both at a consumer and an enterprise level, 5G is still in its infancy, but it’s expected to grow quickly and become the dominant mobile access technology by 2027 reaching 90% penetration in North America within that time, according to Ericsson.

Merchant Services 352

Merchant Services Retail Mobile Food and Beverages 352

Retail TouchPoints

NOVEMBER 17, 2023

“Our broad, strategic partnership should do just that, from changing the ease with which customers can buy vehicles online, to making it simple to use Alexa in Hyundai vehicles for entertainment, shopping, smart home adjustments and calendar checks, to enabling Hyundai to transform their customer experiences and business operations by moving to AWS.”

Customer Experience 231

Customer Experience Supplies Payment Services Mobile 231

Retail TouchPoints

AUGUST 24, 2023

CommentSold , a provider of live selling technology, has acquired the assets of mobile livestreaming marketplace Popshoplive. The newly named platform — Popshoplive, powered by CS — will allow creators to sell products directly to their followers via their own branded storefronts rather than referring them to brands and retailers.

Drop Ship 229

Drop Ship Social Media Small Business Retail Fulfillment 229

Retail TouchPoints

OCTOBER 6, 2022

Harness the Power of Location to Deliver Contextual Shopping Experiences. Luckily, retailers can harness the power of location to make their mobile applications and, in turn, their brand experiences, more seamless than ever. During the holiday season, consumers are particularly strapped for time and resources.

Shipping Costs 265

Shipping Costs Payment Services Merchant Services Payments 265

Retail TouchPoints

NOVEMBER 18, 2021

This enables a robust omnichannel retail strategy that delivers a unified, seamless and consistent customer experience across all physical stores, websites and mobile apps. A fast, flexible and responsive fulfilment process. However, faster responses for mobile apps and websites is only the beginning.

Shipping Costs 253

Shipping Costs Retail Omnichannel Supplies 253

OrderDynamics

DECEMBER 19, 2017

Retail Customer Experience: The Key to Success. I have participated in many vendor presentations and retailer discussions where the phrase “customer experience” has been used. Everyone agrees that a positive customer experience is a necessity for retail “winners”. Retail Customer Experience and Inventory.

Customer Experience 59

Customer Experience Customer Shipping Costs Retail 59

Retail TouchPoints

DECEMBER 26, 2023

This highlights a critical issue: retailers must prioritize accurate visual representation to minimize returns and optimize the customer experience. Only 28% of boomers returned large items due to appearance or size discrepancies, in contrast to 45% of the general population.

eCommerce 250

eCommerce Customer Loyalty Mobile Consumer 250

Retail TouchPoints

SEPTEMBER 29, 2020

Customers selecting home delivery on the Bed Bath & Beyond and buybuy BABY websites will have their orders fulfilled in stores by personal shoppers working with Shipt , a division of Target. The company also increased its number of retail partners by 50% to 120.

Order Fulfillment 317

Order Fulfillment Fulfillment Electronics Apparel 317

Algopix

MARCH 23, 2024

One tool that can significantly streamline your operations and enhance your selling experience on Amazon is a UPC scanner. UPC scanners, also known as barcode scanners, offer a convenient way to manage inventory, list products, and fulfill orders with precision. For desktop use, a USB-connected scanner may suffice.

Shipping Costs 128

Shipping Costs eCommerce Subscription Fulfillment 128

Retail TouchPoints

NOVEMBER 17, 2023

Home Depot is on the leading edge with this type of tech usage: the 2023 Retail TouchPoints Store Operations Benchmark Survey revealed that just 28% of retailer respondents’ associates use mobile devices to audit visual merchandising and displays.

Improvements 226

Improvements Fulfillment Operations Presentation 226

RetailMinded

SEPTEMBER 29, 2020

Contributed by Dipesh Hinduja, Mobile Solutions Architect at Stratix. Prior to the rise of the COVID-19 pandemic, retailers were investing in stores by right-sizing their real estate footprints and reshaping the store experience around customer engagement. Associate mobile is key to the future of retail. . Mobile POS.

Mobile 69

Mobile Retail POS Demo 69