Retail TouchPoints

JULY 17, 2023

Connecting the world of physical objects into a smart network, IoT technology brings new business opportunities for retailers and provides data-driven insights for decision-makers. Example: Walmart Walmart is applying IoT technologies for effective store equipment management. Exceptional customer experience.

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Food and Beverages Payment Services Retail Payments 228

Retail TouchPoints

JUNE 4, 2021

Voice recognition technology has moved beyond the realm of checking the weather and playing music. Pandemic-fueled digital commerce is rapidly increasing the use of voice recognition technology. Consumer preference for contactless retail experiences is expected to remain the norm post-pandemic.

Payment Services 163

Payment Services Payments Small Business Retail Technology 163

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. As for concertgoers at these same venues, over half of U.S.

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Retail Clothing Events Games 209

Retail TouchPoints

APRIL 11, 2024

We are past the point of conjecture about whether AI will upend the retail industry; it already has. Retailers come to us to brainstorm and create AI-enabled products and services that won’t just deliver new revenue and reduce costs, but instead will fully transform the customer experience.

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Retail Mobile Consumer Operations 267

Wiser

FEBRUARY 23, 2024

This emphasizes the need for tools that assist in verifying in-store compliance, ensuring that the advertised prices are accurately reflected at the point of sale. Utilizing field teams and retail execution tools included in Wiser’s Commerce Execution Suite can help validate promotional signage and pricing.

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Marketing Customer Multi-channel Channel 78

RTP blog

APRIL 27, 2018

By Stephen Wakeling , Phobio The ubiquity of Amazon and recent announcement of the Toys ‘R’ Us closure offers a sobering glimpse of how the retail industry is radically shifting and transforming. Staying ahead of market trends and customer behavior is critical for any business to survive and thrive.

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Omnichannel Retail Toys Technology 150

Retail TouchPoints

APRIL 20, 2022

billion worldwide in 2020, and thanks to a 27.25% compound annual growth rate, the budding industry (no pun intended) is expected to reach $54.41 Our marketing and social media presence will drive new customers to our store, but the experience in the physical store brings them back. ”. billion globally by 2026.

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Retail Social Media Technology Events 353

Retail TouchPoints

JANUARY 12, 2024

Sam’s Club is piloting technology designed to address one of the retailer’s biggest customer pain points: waiting in line at the store exit for an associate to check their receipts against the items in their cart.

Payment Services 244

Payment Services Mobile Payments Technology Mobile 244

Retail TouchPoints

DECEMBER 13, 2023

Brands and retailers realize there is no one-size-fits-all strategy for stores — and design teams are rising to the challenge by thinking more creatively and thoughtfully about how they can innovate through new formats, technologies and collaboration methods. Technology is going to be central [to the store experience] — it has to be.

Sporting Goods 270

Sporting Goods Technology Omnichannel Operations 270

Retail TouchPoints

MARCH 31, 2023

In the same manner, the new service providers, the payment platforms, get worked up over Banking-as-a-Service and Embedded Finance, the latest industry buzzwords, without fully explaining the simplicity and value of the proposition. Many customers bail at this point. It’s reckoned that nearly 4.5 Furthermore, approximately 1.6

Financial Services 245

Financial Services Payment Services Payments Small Business Retail 245

Retail TouchPoints

NOVEMBER 1, 2023

Unfortunately for all of us in the industry, the problem of chargeback fraud continues to grow, and for several reasons: The Growth 0f Ecommerce First, ecommerce continues its rapid expansion. Fraudsters use the same advanced technologies — but with malicious intent. The entire industry is taking steps to remedy such problems.

Merchant Services 268

Merchant Services Payment Services Payments eCommerce 268

Retail TouchPoints

MARCH 25, 2021

By 2022, regulations designed to protect consumer privacy and major technology companies will require users’ explicit permission to share and use data generated from digital interactions. The change will be a reckoning for the advertising industry.”. An Opportunity to Rebuild the Ad Industry’. The Rise of First-Party Data.

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Retail Consumer Social Media POS 264

365 Retail

JANUARY 4, 2023

Achieving this is not rocket science – it simply requires smart use of technology that is disarmingly similar to what we all carry about 24 hours a day – our mobile devices! Retailers need to think beyond the realms of what mobile technology can do for their customers and think about what it can do for their people and their processes.

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Mobile Technology Retail Customer Experience 70

Retail TouchPoints

FEBRUARY 22, 2021

You can’t check out a news site or industry publication without seeing articles about how COVID-19 has disrupted countless industries, including retail. As one article puts it, “Customers don’t expect a virtual experience to be like an in-person one — nor do they want it to be” (and vice versa).

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Retail Customer Experience Article Technology 245

Retail TouchPoints

AUGUST 11, 2023

Business leaders need to know when it’s appropriate to ask customers for tips, and how much, or risk alienating customers who are fed up with the constant nudging. Is your business within the restaurant industry? This creates a stressful opt-out situation if the customer feels the minimum tip is too high.

Consumer 185

Consumer Payment Services Point of Sale POS 185

Retail TouchPoints

APRIL 25, 2024

Plus, despite all the vocal naysayers, many consumers actually like the technology. Advancements in payment tech also will eventually streamline the self-checkout experience for shoppers. “ But biometrics are just like any technology. These same technologies also can help address retailers’ primary concern — shrink.

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Payment Services Technology Consumer Retail 197

RETAIL MANAGEMENT SOFTWARE

MAY 24, 2022

The transition to digital marketing has accelerated over the past two years, and the customer experience has improved dramatically. Now, consolidating gains can help retailers focus on the customer experience to improve loyalty and potentially capture new markets. Examine Your Marketing Technology Stack.

Payment Services 81

Payment Services Small Business Retail Marketing Retail 81

Retail TouchPoints

JUNE 25, 2021

The pandemic has forced retailers to shift their focus away from maximizing foot traffic within brick-and-mortars to developing and implementing immersive digital experiences both in-store and digitally. This has expedited the growing appetite for retailers to be technology-enabled organizations. Redefining the Customer Experience.

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Customer Retail Customer Experience Technology 131

Retail TouchPoints

FEBRUARY 21, 2023

5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease. Augmented reality (AR) and virtual reality (VR) powered by 5G can delight and wow customers. 5G is critical for these technologies to deliver the wow factor.

Sporting Goods 233

Sporting Goods Payment Services Retail Supplies 233

Retail TouchPoints

SEPTEMBER 6, 2023

However, this isn’t only in the interests of consumers; simplifying the cancellation process and making it more “customer friendly” is in the interests of merchants as well. To remain competitive, retailers must offer comprehensive self-service experiences, including flexible payment scheduling and frictionless convenience.

Merchant Services 230

Merchant Services Payment Services Subscription Consumer 230

Retail TouchPoints

JUNE 28, 2023

As a result, store design teams are thinking more critically, and intentionally, about their new physical experiences — especially if technology plays a supporting role. Do retailers have interest in technologies that garner a lot of attention and PR?

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Technology Consumer Mobile Operations 247

Retail TouchPoints

MARCH 15, 2023

Many business leaders, and retailers specifically, plan to increase their investment in digital technology for the frontline. These executives represent organizations across different industries, from retail to hospitality, restaurants, travel, manufacturing and healthcare.

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Operations Improvements Technology Management 241

Korona

JUNE 8, 2022

The retail industry is a competitive industry, and one often based on volume. So keeping up with the latest retail technology is paramount to delivering an impeccable customer experience, managing a large inventory, and optimizing your ordering and pricing. This is especially the case with big-box competition.

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Technology Payment Services Payments Retail 52

Retail TouchPoints

AUGUST 14, 2023

While autonomous stores and technological innovation are high on the retail agenda, the infrastructure and operational efforts that enable them aren’t often given the same broad attention. But the value of laying a robust foundation for technological adoption extends beyond times of crisis.

Payment Services 203

Payment Services Operations Banking Technology 203

Retail TouchPoints

SEPTEMBER 18, 2023

Tailored Customer Experiences Online, retailers would be wise to go beyond the typical “for Mom/brother/sister/partner” edits by implementing recommendation mechanisms specific to whom the shopper says they’re buying for. Shopping should be rewardingly seamless for everyone involved.

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Retail Gifts Recommendation Consumer 281

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. Increasingly, consumers want to browse and buy with the ease of click, or find products faster using in-store location technologies.

Payment Services 183

Payment Services Payments Retail Social Media 183

365 Retail

DECEMBER 12, 2023

The world of retail has undergone significant changes in recent years, and the impact is being felt across the industry. On top of that, customers are demanding greater privacy and control of their data. Rhone is using Amperity to find and retain its top customers, a particular point of emphasis amid an uncertain economy.

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Customer Data Customer Retail Omnichannel 52

iVend

MARCH 9, 2022

Shoppers are returning to retail stores in their droves – where lockdown saw the rapid rise of online purchasing, industry experts are now forecasting a similar upward trajectory for brick and mortar shopping. iVend Retail for Footwear and Apparel iVend helps retailers offer a differentiated shopping experience.

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Fashion Clothing Point of Sale Customer Experience 98

Retail TouchPoints

JANUARY 26, 2022

RTP: What roles do you see for technology in the malls of the future? Barhay: Reimagining the physical mall means integrating seamlessly with a digital experience, to attract [both] great retailers and high-value customers for experiences that can’t be matched online.

Outdoor 299

Outdoor Events Technology Customer Experience 299

Algopix

SEPTEMBER 19, 2023

It was developed in the late 1960s as a collaboration between industry stakeholders, including grocery store chains and manufacturers. The Role of UPC UPC plays a significant role in product identification and tracking: Point of Sale: UPC barcodes are scanned at the point of sale, making the checkout process faster and more accurate.

eCommerce 96

eCommerce eCommerce Platforms Supplies Point of Sale 96

Mi9

OCTOBER 17, 2023

Alterra, known for its commitment to providing exceptional outdoor experiences, sought to enhance its retail operations across multiple facets as well as to centralize systems across all their resorts. This partnership is a testament to our commitment to helping retailers optimize their operations and elevate customer experiences.

Merchant Services 40

Merchant Services Retail POS Point of Sale 40

Retail TouchPoints

MAY 31, 2021

The COVID-19 pandemic has definitely made its mark on the retail industry, with more than 8,000 brick-and-mortar stores shutting down in 2020. Combined with point of sale systems and sales data, this can lead to improved merchandising, in-store displays and increased sales. Customer Demographics.

Retail 149

Retail Point of Sale Operations Definition 149

Retail TouchPoints

DECEMBER 21, 2023

After all, “conversion rate optimization” is one of the more common catchphrases in today’s retail industry. But checkout technology has advanced, and that — combined with the readily available data around shoppers’ profiles, preferences, devices and purchase intentions — has made optimizing the checkout experience much more accessible.

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Payments Retail Shipping Costs Social Media 243

Retail TouchPoints

AUGUST 14, 2020

Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. Many marketers are looking to add significantly to their technology stack and their ability to manage and analyze data.

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Webinar Consumer Payments Marketing 257

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. The POS Becomes a Customer Engagement Hub Retailers are taking advantage of the fact that everyone (except browsers and shoplifters) must interact with a POS system at some point during their shopper journey.

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Point of Sale POS Payment Services Merchant Services 217

Retail TouchPoints

MAY 23, 2022

“One of my strategic pillars is to attract the highest quality members via inspired applications that support the different ways they do business to drive margin per member, improve customer experience and drive network health ,” said Powell in an interview with Retail TouchPoints. they see everything, cross channel.”.

Payment Services 245

Payment Services Small Business Retail Shopify Gifts 245

iVend

APRIL 14, 2021

Digital transformation is the process of embedding digital technology into every aspect of a business. It’s hard to think of an industry that has more rapidly (or dramatically) changing requirements than retail. Those capabilities include efficient processes, flexible and agile technology platforms and data capture and analytics.

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Retail Point of Sale Technology Operations 98