Retail TouchPoints

MAY 27, 2024

Make sure your mobile customer experience is optimized. With 64% of online shoppers completing at least half of their customer service on mobile devices, a mobile-first experience is mandated. Given all the talk of texting and social media use, I expected more adoption on the customer service front.

Live Chat 243

Live Chat Customer Social Media eCommerce 243

Retail TouchPoints

APRIL 3, 2024

Customers are unlikely to engage with digital signage if the content appears generic or outdated. Think of digital signage like a blog or social media page: It needs new content on a constant basis in order to maintain interest and drive engagement. Live Media Another important aspect of dynamic content is live media.

Social Media 279

Social Media Events Accessories Point of Sale 279

Kissmetrics

JUNE 14, 2018

71% of Internet users in the United States actively use social media networks. That means (almost) three out of four people can potentially be reached, interacted with, and persuaded through social media. Online retailers are also using social media to drive revenue. Start by experimenting with A/B testing.

Social Media 220

Social Media Definition B2C Food and Beverages 220

Retail TouchPoints

APRIL 17, 2024

Here, gen AI intervenes, enriching catalogs and enabling a more comprehensive customer experience. By empowering search engines to not just index data but enrich it dynamically, retailers can retain customers on their platform. The shift isn’t limited to chatbots; it extends to enhancing product catalogs.

Social Media 311

Social Media B2C B2B Customer Data 311

Retail TouchPoints

MAY 2, 2024

As consumers demand more flexible payment options, it is no surprise that the digital top-up card industry has had a strong year. As the industry evolves, it will be crucial for stakeholders to remain adaptable, leveraging data and partnerships to meet the changing needs of consumers in a digital-first economy.

Customer Retention 278

Customer Retention Payment Services Gifts Marketing 278

Retail TouchPoints

FEBRUARY 23, 2022

No matter how fast the modern payment ecosystem is developing, the pursuit of the best customer experience isn’t going anywhere. To answer customers’ demands, business leaders must find the balance between adapting services to consumers’ digitally-driven shopping behaviors and staying true to the company’s strategy.

Payment Services 360

Payment Services Cryptocurrencies Social Media Telecommunications 360

Retail TouchPoints

MAY 15, 2024

Expedia media teams also will support advertisers by tapping into existing partnerships with a network of more than 60,000 partners, such as Netflix and Disney+. “Our travel media network targets travelers at various touch points on the journey with highly relevant travel content, driving conversion.

Travel 262

Travel Social Media Books Recommendation 262

Retail TouchPoints

FEBRUARY 15, 2024

Moreover, at a time when long-reliable social networks are experiencing massive upheavals, people are looking for connected experiences that feel safe, secure, and ethical – and while online shopping may not sound like the primary destination for those experiences, shopping has historically been a social affair.

Live Chat 263

Live Chat Social Media eCommerce Consumer 263

iVend

JULY 8, 2021

Retailers have never before had to be so agile and flexible, shifting their priorities as the industry changed shape before their eyes. The in-store customer experience is that differentiation. iVend Retail Customers iVend helps retailers around the world to enhance customer experience.

Customer Experience 98

Customer Experience Customer Social Media Retail 98

Korona

AUGUST 5, 2022

A driving factor for many shoppers’ choice is the customer experience offered by each cannabis retailer. Improving a dispensary customer experience is an ongoing process that should be continuously polished and adjusted. Below is a detailed guide on how to improve dispensary customer experiences. Table of Contents.

Customer Experience 94

Customer Experience Improvements Customer POS 94

Retail TouchPoints

FEBRUARY 12, 2024

They can be used to show product details, track product delivery, to show menus to customers in restaurants, for accessing social media platforms, to transfer money, pay parking meters and much more. In addition to managing a global customer success portfolio, Vishnubhotla established high-value strategic partnerships.

Social Media 281

Social Media Payments Shipping Download 281

Kissmetrics

MARCH 22, 2018

Stitch Labs is a purpose-built inventory management software to help brands improve customer experience and scale efficiency. When we talk about the future of retail, industry news is abuzz with the idea of brands creating experiences for their customers. Using Data To Improve Customer Experience.

Customer Experience 279

Customer Experience Customer Shipping Costs Gifts 279

GetElastic

JANUARY 13, 2019

The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product. As a result, customer expectations as a whole are evolving.

Customer Experience 150

Customer Experience Customer Multichannel Social Media 150

GetElastic

JANUARY 14, 2019

The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product. As a result, customer expectations as a whole are evolving.

Customer Experience 136

Customer Experience Customer Multichannel Social Media 136

Retail TouchPoints

FEBRUARY 17, 2023

The “coach” or CEO develops a road map or game plan to achieve the goal, which in retail is providing the ultimate customer experience, every day of the year. The best retail teams train each day to keep sharp and connected to the company and to the customer. Winning teams begin with an end in mind. and it is working.

Games 289

Games Social Media Retail Outdoor 289

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 20, 2023

The retail industry is continuously evolving and adapting to new technologies and trends. One of the latest developments in this sector is the use of ChatGPT and other innovative technologies such as AI (artificial intelligence), AR (augmented reality), and VR (virtual reality) to create seamless omnichannel shopping experiences.

Customer Experience 99

Customer Experience Retail Customer eCommerce 99

Retail TouchPoints

AUGUST 8, 2023

The online shopping industry has surpassed 2.6 Right now, retailers are selfishly positioning their customer journey to benefit their marketing efforts, not the end consumer. And, after seeing a video on social media, one in five said they completed a purchase within 21 to 30 minutes of viewing.

Customer 246

Customer Social Media eCommerce Consumer 246

UpSellIt

MAY 2, 2024

It’s the digital equivalent of word-of-mouth marketing, where the experiences and opinions of others serve as validation for your brand, product, or service. The Value of Social Proof Social proof is a dynamic tool that increases conversions while enhancing trust in your brand.

eCommerce 108

eCommerce Social Media Payment Services Download 108

Retail TouchPoints

MARCH 25, 2021

The change will be a reckoning for the advertising industry.”. An Opportunity to Rebuild the Ad Industry’. We have an opportunity to rebuild our industry in a people-first and privacy-first way while conveying the value we bring.”. “We Major social media platforms already are taking a stab at conveying that value.

Retail 264

Retail Consumer Social Media POS 264

Retail TouchPoints

APRIL 7, 2023

Many shoppers are cutting back their spending under the weight of more than a year of inflation, but there’s still good news for the luxury industry — 62% of its shoppers plan to spend the same or more on luxury in the next three months compared to the last three months , according to Saks Fifth Avenue ’s Saks Luxury Pulse survey.

Travel 264

Travel Social Media Marketing Fashion 264

GetElastic

FEBRUARY 26, 2020

Better customer experience means targeting people, not buyers. The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product.

Customer Experience 78

Customer Experience Customer Multichannel Social Media 78

Wiser

FEBRUARY 23, 2024

Here are some key takeaways from our customers: Customer Engagement Across Channels Implementing category helpers such as QR codes on tablet displays in retail outlets is a strategic move to offer product bundles or promotions, enhancing customer experience and increasing engagement effectively. To achieve consistent messaging, the integration (..)

Marketing 78

Marketing Customer Multi-channel Channel 78

Retail TouchPoints

APRIL 15, 2024

In today’s retail industry, marketers are under tremendous pressure to hone their strategies in order to elevate their digital presence above that of competitors. Demand, social engagement and customer preferences are always evolving, together and separately. It’s crucial for retail marketers to adapt accordingly.

Social Media 130

Social Media Retail Food and Beverages Sporting Goods 130

Retail TouchPoints

JANUARY 23, 2023

While companies currently interact with customers via multiple channels — mobile devices, desktop computers, email, social media and chatbots — leveraging the metaverse helps companies create immersive and interactive retail experiences for customers. Create superior customer experiences.

Improvements 208

Improvements Customer Social Media Retail 208

Retail TouchPoints

MAY 6, 2024

In many ways, Minkoff has become known in the industry as a changemaker and boundary-breaker. Her brother and co-founder Uri Minkoff helped bring the brand’s Store of the Future to life, which was a critical juncture for the entire retail industry. What role does media play for you individually and for the brand as a whole?

Social Media 147

Social Media Books Fashion Consumer 147

Retail TouchPoints

MAY 21, 2024

This depth and breadth of insights available through network analytics make it an indispensable tool for retailers aiming to optimize their operations, enhance the customer experience and drive strategic growth in today’s competitive retail environment.

Payment Services 248

Payment Services Retail Supplies Operations 248

Groove

DECEMBER 7, 2023

Are you in the eCommerce industry? This industry-leading conference brings together top minds, disruptive strategies, and action-packed stories that offer attendees unparalleled access to the latest trends and technologies shaping the future of commerce. What Do I Need To Know About Etail West 2024?

Events 195

Events Social Media Workshop Download 195

Retail TouchPoints

SEPTEMBER 14, 2023

Branden Maes is the Senior Brand Marketing Manager at Eyebuydirect , where he also leads the company’s social media and influencer programs. Over the last two years he has helped double Eyebuydirect’s social media following to 3.1 million and become the first among its competitive set to embrace TikTok.

Customer 278

Customer Social Media Recommendation Presentation 278

Smile.io

OCTOBER 18, 2023

Virtually every brand in every industry has some form of offer to turn your one-time purchases into a monthly subscription.  million active subscribers and discovered that the average subscription customer held over 4 total subscriptions—a 14% increase since 2021.   Recharge analyzed 15,000 ecommerce merchants with 8.5

Subscription 53

Subscription Social Media Merchant Services Reference 53

Retail TouchPoints

APRIL 26, 2024

The industry calls this “the humanization of pets,” where we attribute human values and traits to dogs. RTP: And what about from a customer acquisition and retention perspective? McDonnell: Today, the majority of our marketing is done through social media, where we have a very large following.

Toys 278

Toys Social Media Subscription Consumer 278

Algopix

DECEMBER 2, 2020

No matter the industry, customers today have more ways to research their options than ever before. Customer experiences are the ultimate deciding factor that separates successful companies from the rest. And how are companies using AI classification to revolutionize the customer experience?

Customer Experience 78

Customer Experience Improvements Management Customer 78

Retail TouchPoints

JULY 22, 2021

The retail industry is widely accepted as one of the leading economic indicators. While the pandemic has shed light on the resilience of the retail industry, there are still looming risks for the next decade. In recent years, the rise of social media has given unprecedented power to activist movements around the globe.

eCommerce 306

eCommerce Retail Payment Services Social Media 306

Retail TouchPoints

APRIL 4, 2023

government to the general public, more people are closely scrutinizing the actions of social media giants. Pinterest’s still relatively new CEO, Bill Ready, is doubling down on the platform being a positive environment in the increasingly toxic social media universe. “I From the U.S. That is, until now.

Social Media 299

Social Media Recommendation Consumer Marketing 299

Retail TouchPoints

JUNE 9, 2022

But Lindsay Jerutis, GM for ShopStyle Collective , believes that marketing and social teams are overlooking a significant opportunity: using influencers to sway product demand and respond to product availability challenges. The influencer marketing industry is poised to reach $16.2 What unique value do influencers provide in this area?

Supplies 363

Supplies Social Media Consumer Marketing 363

Retail TouchPoints

JANUARY 11, 2024

Generative AI has put the retail industry at yet another inflection point. Our recent study also revealed that the majority (75%) of surveyed retail decision makers believe generative AI can be practically deployed in their business, and 78% believe generative AI will impact their industry in the next 12 months.

Retail 276

Retail eCommerce Technology Social Media 276

Retail TouchPoints

JUNE 10, 2022

Those younger generations are very eager and willing to spend their money digitally through online platforms and social media. You’re not going to get it in real time like you currently expect to, so you’re going to have to be engaged in the experience with your customers in order to see what’s happening.”.

Social Media 278

Social Media Channel Technology Travel 278

Smile.io

JUNE 1, 2022

Existing customers vs. new prospects graphic. Image Source: Antevenio Your post purchase customer experience can make a huge difference to your customer retention rate. A good post purchase experience shows the customer that you’re invested in their satisfaction. But, again, you can go further.

Customer Experience 89

Customer Experience Improvements Customer Customer Retention 89