Retail TouchPoints

SEPTEMBER 9, 2022

in tech and industry conversations undoubtedly is impacting digital transformation plans, as brands and retailers strive to adapt to new customer behaviors and expectations. digital assets, blockchain, the metaverse and other related technologies can now request an invitation to attend The D2 Summit, which is taking place Oct.

Customer Loyalty 262

Customer Loyalty Consumer Goods Customer Experience Technology 262

Retail TouchPoints

NOVEMBER 14, 2022

This sharp increase is attributed to surging demand for AI-powered retail solutions as the industry continues to undergo digital transformation. Competitive pricing is a key strategy to build customer loyalty and increase sales. Research finds the global market size for AI in retail is expected to grow drastically, from $4.84

Customer Loyalty 320

Customer Loyalty Operations Improvements Customer Experience 320

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 20, 2023

The retail industry is continuously evolving and adapting to new technologies and trends. One of the latest developments in this sector is the use of ChatGPT and other innovative technologies such as AI (artificial intelligence), AR (augmented reality), and VR (virtual reality) to create seamless omnichannel shopping experiences.

Customer Experience 98

Customer Experience Retail Customer eCommerce 98

365 Retail

JUNE 7, 2023

Amperity , the leading enterprise customer data platform (CDP) for consumer brands, has announced Forever 21 has selected Amperity to ‘maximise the value’ of its omnichannel customer data. With Amperity, Forever 21 will be able to provide more relevant, personalised customer experiences.

Customer Experience 70

Customer Experience Customer Customer Data Customer Loyalty 70

365 Retail

JULY 5, 2022

Customers are becoming more vigilant about spending money. How can brands capture customer loyalty at this turbulent time? Achille Traore, CEO, White Label Loyalty. Retail customer loyalty programs can help with both retention and new customer acquisition by enticing customers to purchase from you over your competitor.

Customer Loyalty 70

Customer Loyalty Customer Retail Banking 70

Kissmetrics

MARCH 22, 2018

Stitch Labs is a purpose-built inventory management software to help brands improve customer experience and scale efficiency. When we talk about the future of retail, industry news is abuzz with the idea of brands creating experiences for their customers. Using Data To Improve Customer Experience.

Customer Experience 279

Customer Experience Customer Shipping Costs Gifts 279

RTP blog

APRIL 9, 2018

By Tom O’Keefe, 4-Tell Nordstrom has long been synonymous with the words ‘Customer Experience.’ Defining what it means to provide the white glove treatment — and proving that it equates to a fiercely loyal customer base — businesses have always looked to them for strategies to enhance the customer experience.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

Retail TouchPoints

APRIL 14, 2021

Christian Selchau-Hansen, CEO and Co-Founder at Formation.ai, works with leading retailers and large brands like United Airlines and Starbucks by implementing individualized and automated customer loyalty offers. . This meets customers where they are and creates a relevant experience on all your owned brand channels.

Customer Loyalty 149

Customer Loyalty Customer Channel Consumer 149

Retail TouchPoints

JUNE 8, 2023

After more than a year of hype (followed by hype fatigue), experts and practitioners are split on whether the metaverse and Web3 will have a meaningful impact on the retail industry. It’s designed to dig into the new channels and technologies driving the future of connected commerce.

Technology 242

Technology Customer Loyalty Omnichannel Consumer 242

Retail TouchPoints

NOVEMBER 16, 2022

The retail industry has experienced a great deal of change over the last 2½ years with the accelerated growth of online sales, the introduction of new safety protocols, the expansion of experiential retail concepts and the integration of new technologies. Benefits of Incorporating Food and Beverage.

Food and Beverages 282

Food and Beverages Small Business Retail Retail Arts 282

Retail TouchPoints

JULY 12, 2023

The past few years have been a rollercoaster ride for the retail industry. A survey from this year’s World Retail Congress suggests that the uncertain times aren’t over for the industry. That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever.

Payment Services 212

Payment Services Retail Point of Sale Supplies 212

365 Retail

MAY 22, 2023

Blockchain technology, originally conceptualised by the elusive entity Satoshi Nakamoto in 2008, is swiftly moving beyond its initial purpose of powering the cryptocurrency, Bitcoin. It’s extending its influence far and wide across various sectors, with the retail industry being one of its prominent benefactors.

Payment Services 52

Payment Services Cryptocurrencies Retail Customer Loyalty 52

Retail TouchPoints

MARCH 3, 2023

The best personalized experiences happen when retailers make the customers a part of the dialogue and leverage data to create one-to-one experiences that are more targeted to them based on their unique interests and behaviors, as opposed to customers like them. Advanced customer support.

Consumer 227

Consumer Customer Loyalty Customer Experience Recommendation 227

iVend

JULY 8, 2021

Retailers have never before had to be so agile and flexible, shifting their priorities as the industry changed shape before their eyes. The in-store customer experience is that differentiation. iVend Retail Customers iVend helps retailers around the world to enhance customer experience.

Customer Experience 98

Customer Experience Customer Social Media Retail 98

Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. Customers benefit from being able to pay as they go for the technology they are consuming.

Subscription 221

Subscription B2B Mobile Customer Experience 221

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. Phone — the Most Expensive CX Channel Retailers want their customers to be happy, but the cost of interacting with them live is usually inefficient and expensive.

Customer 246

Customer Multi-channel Channel Customer Experience 246

Pivotree Blog

OCTOBER 5, 2023

Back then, one wouldn’t have imagined digital commerce going as mainstream as it is today, let alone the automotive aftermarket industry going digital. The thing is, customer expectations matter, whether it’s the automotive aftermarket or any other industry. And this is where digital transformation becomes a certainty.

Automotive 52

Automotive Webinar Customer Experience Information 52

Retail TouchPoints

SEPTEMBER 28, 2023

The continued advancement of retail technology and ecommerce have set new standards for a quality online shopping experience. Todays’ customers expect seamless omnichannel shopping experiences that are highly personalized. Mass adoption and changing customer expectations have raised the bar.

Gifts 248

Gifts eCommerce Recommendation Technology 248

Retail TouchPoints

MARCH 31, 2023

In the same manner, the new service providers, the payment platforms, get worked up over Banking-as-a-Service and Embedded Finance, the latest industry buzzwords, without fully explaining the simplicity and value of the proposition. Many customers bail at this point. This means lost sales and irritated customers who blame the brand.

Financial Services 245

Financial Services Payment Services Payments Small Business Retail 245

Retail TouchPoints

AUGUST 4, 2021

A common theme being emphasized in the business world now more than ever is that what happens on the inside of an organization and amongst employees is often felt on the outside by its customers. The retail industry is especially familiar with this idea. Establish well-defined team roles and responsibilities.

Customer Retention 263

Customer Retention Customer Customer Loyalty Operations 263

Smile.io

JUNE 1, 2022

Sure, a fantastic product will give you a head start when it comes to loyalty, but it doesn’t guarantee anything. Existing customers vs. new prospects graphic. Image Source: Antevenio Your post purchase customer experience can make a huge difference to your customer retention rate.

Customer Experience 88

Customer Experience Improvements Customer Customer Retention 88

365 Retail

DECEMBER 2, 2022

The financial technology or FinTech industry has made a huge impact on the world in recent years. Applying technology to financial services such as banking apps, investing platforms and credit services has helped make finance more accessible to millions of people all over the world. Improving Customer Experience.

Payment Services 52

Payment Services Financial Services Retail Banking 52

Algopix

DECEMBER 2, 2020

No matter the industry, customers today have more ways to research their options than ever before. Customer experiences are the ultimate deciding factor that separates successful companies from the rest. But what does this transformative technology actually look like in practice? Predictive Inventory Management.

Customer Experience 78

Customer Experience Improvements Management Customer 78

Retail TouchPoints

JANUARY 3, 2024

By shortening the returns cycle, retail leaders can keep their inventory fresh and appealing, encouraging repeat business and customer loyalty. A proactive approach can help transform the returns process from a logistical challenge into a strategic advantage, aligning with the evolving needs of both the business and its customers.

Retail 261

Retail Shipping Costs Improvements Customer Experience 261

365 Retail

MAY 9, 2024

In an era of rapidly evolving customer preferences, artificial intelligence (AI) has emerged as a game-changer for the retail industry. From crafting seamless buying experiences to optimising operational efficiency, AI offers smart solutions that can drive growth and innovation. These tools are more than futuristic concepts.

Retail 52

Retail Fashion Technology Customer Loyalty 52

RTP blog

MARCH 5, 2018

The study also finds downtime severely impacts customer loyalty, employee productivity and overall business operations. Key to the technology backbone and backend ecosystem are routers and other networking equipment, not the most glamorous part of retail but indispensable nonetheless. Remote Management.

Technology 150

Technology Retail Operations POS 150

Retail TouchPoints

SEPTEMBER 22, 2022

When we consider the methods that have successfully held onto existing customers as well as garnering new ones, there is a common theme: personalization. If the past few years have taught us anything, it’s that personalizing the customer experience is what keeps consumers coming back time and time again.

Customer Loyalty 269

Customer Loyalty Social Media Customer Experience Fashion 269

Retail TouchPoints

JUNE 7, 2022

Implicit in this shift is the rise of personalization in the customer experience (CX). In fact, 64% of consumers will immediately try new products or services from companies that offer a high-quality customer experience. Instead, they’re open to discovering new items that they’ll be just as excited about.

Recommendation 266

Recommendation Arts Retail Consumer 266

Retail TouchPoints

SEPTEMBER 30, 2021

However, without the right technology, all this impactful data sits untapped — when it could be guiding product development, differentiation and SKU rationalization. And if you’re skeptical about NLP’s accuracy in understanding consumers, take a look at the other industries leveraging it for similar use cases.

Consumer 258

Consumer Social Media Improvements Customer Loyalty 258

Retail TouchPoints

JANUARY 11, 2023

The beauty of the retail industry today is the number of options for brands to connect with customers. Brands once had the challenge of getting customers to walk through their large store doors, supplying products they wanted to purchase and hoping they would return, but everything was limited to that in-store traffic.

Social Media 264

Social Media Multi-channel Customer Loyalty Shopify 264

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

Enter Artificial Intelligence (AI), a game-changing technology that is revolutionizing the way businesses approach marketing in these industries. They enhance customer satisfaction by offering instant assistance and freeing up human resources for more complex tasks.

Marketing 95

Marketing Retail Customer Loyalty Games 95

Retail TouchPoints

NOVEMBER 10, 2022

Customer loyalty experts know that the best-run programs do far more than simply boost sales by rewarding members with points and perks. RTP: Sephora is known for having a rich customer experience. How does the loyalty program support or even expand on that? .

Consumer 209

Consumer Gifts Events Customer Experience 209

Retail TouchPoints

AUGUST 10, 2020

Not long ago, the Chief Experience Officer was introduced to retailers as a role that could oversee the entire customer and employee experience sectors of a business. However, when it comes to retail specifically, oftentimes the customer experience is fully dependent on the supply chain experience.

Supplies 152

Supplies eCommerce Merchant Services Retail 152

Retail TouchPoints

MARCH 29, 2022

They want to deeply transform engagement and have more personalized relationships, gain the ability to measure at each point of contact, improve the efficiency and effectiveness of their campaigns and create long-term customer loyalty. Retail media has taken the global industry by storm, and for a good reason.

Customer 198

Customer Channel Technology Improvements 198

Retail TouchPoints

JULY 10, 2023

The world of retail is getting ready for its iPhone moment using breakthrough generative AI technology. For example, a retailer looking to use the technology for generating descriptions in ecommerce product catalogs would train the model on relevant product information and metatags specific to its brand and items they sell.

Merchant Services 271

Merchant Services Shipping Costs Retail Social Media 271

iVend

JUNE 6, 2022

Brands are built on customer experience. In today’s post-pandemic world, sustainability in retail has become an essential part of the overall customer experience. iVend Loyalty iVend helps retailers communicate their brand ethos. Read more about how retail technology helps to build loyalty.

Retail 98

Retail Customer Loyalty Fashion Customer Experience 98

UpSellIt

FEBRUARY 26, 2024

Let’s begin by shedding light on the driving force behind the Remarketing Experience Solution. Upsellit is a leading conversion optimization partner and we help brands collect new-to-file leads, recover lost sales and boost customer loyalty. ” What is Upsellit’s Remarketing Experience?

Customer Loyalty 108

Customer Loyalty Conversion Optimization Shopping Carts Technology 108