Retail TouchPoints

SEPTEMBER 11, 2023

Yet as more retailers turn to immersive customer experiences to create a competitive advantage, there is one major problem many are unprepared for: unreliable internet. To truly bring immersive experiences to life, retailers need to examine their tech stack closely.

Technology 248

Technology Point of Sale Customer Experience Customer Loyalty 248

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 21, 2019

Mobile point of sale is relatively new technology, but it is quickly becoming essential or retailers who want to remain competitive in an ever-increasing rapidly evolving retail environment. For starters, your sales staff won’t have to walk to the front of the store every time a customer asks about a product.

Point of Sale 44

Point of Sale Mobile POS Customer Retention 44

Retail TouchPoints

JULY 12, 2023

The survey also found that less than 13% of retail organizations are investing in technology to tackle these challenges, instead remaining focused on short-term fixes like increasing prices and running marketing campaigns. The World Retail Congress report is very telling about the current mindset of retail executives.

Payment Services 226

Payment Services Retail Point of Sale Supplies 226

Retail TouchPoints

AUGUST 14, 2020

However, retail marketers often lack the data they need to develop and execute more empathetic messaging. This data deficit makes it difficult for marketing to keep pace with a rapidly changing environment. Last year the top priority was engaging customers in real time. The use of AI by marketers globally has increased by 186%.

Webinar 271

Webinar Consumer Payments Marketing 271

365 Retail

MAY 19, 2021

Apple has been known to use nostalgic marketing by directly paralleling their products from the past with their brand new ones. This has led to the boom in the “recommerce” market (the activity of relisting used goods) with 2/3rds of Brits now selling their used items online. Advertising is quick to exploit this phenomenon.

Customer Experience 103

Customer Experience Customer eCommerce Consumer 103

iVend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Retailers need engaging customer experiences to win back this jaded audience.

Customer Experience 52

Customer Experience Customer POS Customer Retention 52

RTP blog

JANUARY 26, 2018

By Luis Artiz, Epson America Most retailers understand that their success depends heavily on their ability to provide a positive customer experience (CX). By taking a closer look at the loyalty program lessons learned by Starbucks and Woolworths, retailers can learn a few lessons about winning repeat customers in today’s environment.

Customer Experience 150

Customer Experience Customer Mobile Article 150

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. Last year, it implemented several self-checkout stations for its market concessions.

Retail 250

Retail Clothing Events Games 250

Korona

FEBRUARY 2, 2022

Many companies now spend incredible amounts of time and money on improving their customer service and the overall customer experience at their store, whether it be online or brick-and-mortar. But there is a distinct difference between customer service and customer experience. And few are aware of this.

Customer Experience 52

Customer Experience Customer POS Retail 52

Retail TouchPoints

JULY 20, 2023

Amazon will expand its Amazon One palm payment technology to all 500+ Whole Foods Market stores by the end of 2023. We are always looking for new ways to delight our customers and improve the shopping experience,” said Leandro Balbinot, CTO at Whole Foods Market in a statement.

Payment Services 228

Payment Services Food and Beverages Customer Experience Technology 228

365 Retail

OCTOBER 5, 2021

We needed a solution that allowed us to centralise our task management and communications across our entire store estate, to ensure the customer experience and ‘look and feel’ of our stores was both consistent and streamlined. We have better visibility of what’s going on at the point of sale, and communication is much more fluid.

Customer Experience 52

Customer Experience Operations Customer Point of Sale 52

Wiser

FEBRUARY 23, 2024

This equilibrium is key to ensuring that a brand maintains its premium status without succumbing to the pressures of market-driven price slashing. Understanding the challenges faced by retailers, as well, in synchronizing promos and adjusting to rapid price changes is crucial for building successful omnichannel relationships.

Marketing 78

Marketing Customer Multi-channel Channel 78

Retail TouchPoints

APRIL 11, 2024

For the most part, retailers have deployed AI to tackle low-hanging fruit such as automated customer service chatbots, personalized content for one-to-one marketing campaigns and improved store and inventory analytics. That will happen this year. Those early use cases make sense because they deliver immediate results.

Retail 279

Retail Mobile Consumer Operations 279

Retail TouchPoints

JULY 8, 2022

In an increasingly competitive marketplace, retailers are now facing the challenge of capturing and maintaining market share and keeping their customers loyal. This is how merchants can reap the benefits of BNPL solutions in today’s ever-competitive market. Say Farewell to Cart Abandonment, Welcome Loyal Customers.

Merchant Services 254

Merchant Services Payment Services Payments Point of Sale 254

Retail TouchPoints

APRIL 3, 2024

By programming your displays to showcase user-generated content, like brand mentions or customer reviews, you tap into a stream of authenticity and relevance. This reflects real-life customer experiences with your products and encourages others to engage with your brand on social media platforms.

Social Media 275

Social Media Events Accessories Point of Sale 275

Retail TouchPoints

JULY 17, 2023

According to Grand View Research , the global IoT retail market was valued at $42.38 The statistics show that more and more retail businesses are implementing IoT solutions to explore new ways of connecting with customers, boost sales and streamline business operations. Exceptional customer experience.

Food and Beverages 238

Food and Beverages Payment Services Retail Payments 238

Retail TouchPoints

DECEMBER 13, 2023

Trend 3: Store Design Teams Become ‘Experience Teams’ When a brand decides to open a new store, the design team cannot work within its own silo. This is a new reality for typical projects, according to Cornelius, and it is why her firm has changed its vernacular from “store design” to “experience design.” customer experience).

Sporting Goods 285

Sporting Goods Technology Omnichannel Operations 285

Retail TouchPoints

SEPTEMBER 7, 2023

Aēsop operates approximately 400 points of sale across the Americas, Europe, Australia, New Zealand and Asia, with a recent advance into China, where the brand opened its first store in 2022.

Point of Sale 248

Point of Sale Operations Improvements Other 248

Retail TouchPoints

MARCH 31, 2023

Retailers know that customer engagement must be the focus of their marketing efforts. And it’s increasingly clear that brands that embrace financial services within the customer journey are scoring highly on engagement scores. Many customers bail at this point. It’s reckoned that nearly 4.5

Financial Services 259

Financial Services Payment Services Payments Small Business Retail 259

Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. Still, other innovative frictionless tech featured throughout the shopper’s journey can improve the customer experience. Improving Customer Experience.

Payment Services 299

Payment Services Customer Experience Technology Mobile 299

Retail TouchPoints

DECEMBER 13, 2023

Here are four ways retailers can level up their store experience to boost customer engagement, brand affinity, and brand loyalty: Integrate Technology to Enhance the Customer Experience Successful retailers seamlessly blend technology into their physical spaces while keeping a personalized, human feel.

Retail 312

Retail Customer Loyalty Social Media POS 312

365 Retail

AUGUST 16, 2023

Amperity , the leading enterprise customer data platform (CDP) for consumer brands has been selected by beauty giant Shiseido Americas Corporation as the foundation of its first-party data strategy, to help create connected and personalised digital customer experiences across all of its brands.

Omnichannel 98

Omnichannel Point of Sale Customer Data Customer Experience 98

Retail TouchPoints

APRIL 20, 2022

The legal cannabis market was valued at $12.81 For approximately two decades, Cookies and Dr. While online platforms and communities like Instagram are the “cornerstone” of the brands’ digital footprints, Del Fante explained that each physical location presents a unique opportunity to “express our brand in a way for us to retain customers.

Retail 353

Retail Social Media Technology Events 353

Retail TouchPoints

MAY 18, 2021

As more states legalize medical and recreational cannabis, brands and retailers are racing to be the first to market. Retailers with expedited build schedules and opening timelines will reap the rewards of location-based customer loyalty. Experience. Material Selection.

Jewelry 299

Jewelry Customer Experience Customer Loyalty Point of Sale 299

Retail TouchPoints

AUGUST 15, 2023

‘We Aren’t Making Our Customers Hunt and Peck’ While cart abandonment can have many causes, overly complex checkout processes are certainly a major contributor. We’re able to utilize our customer service agents to help customers versus walking them through the transaction process.”

Merchant Services 193

Merchant Services Payment Services Customer Experience Outdoor 193

RETAIL MANAGEMENT SOFTWARE

MAY 24, 2022

The transition to digital marketing has accelerated over the past two years, and the customer experience has improved dramatically. Digital marketing can play a key role in achieving success under these conditions. Examine Your Marketing Technology Stack. First-Party Data Marketing Is The New Norm.

Payment Services 81

Payment Services Small Business Retail Marketing Retail 81

Retail TouchPoints

OCTOBER 10, 2023

A tremendous amount of mobile traffic and transactions are lost to broken mobile experiences — likely more today than ever before. That’s due to the growing complexity of how traffic gets routed to mobile apps, whether that’s via social commerce, affiliate links, influencer content, CRM marketing or some other means.

Mobile 246

Mobile Retail Social Media Payment Services 246

Retail TouchPoints

NOVEMBER 1, 2023

Here are statistics as proof: revenue in the ecommerce market is projected to reach $3.64 And that market value is expected to increase by 11.17% each year. Before, consumers had to engage with customer service reps in physical brick-and-mortar stores. Yes, ecommerce is crucial for sales revenue. trillion in 2023.

Merchant Services 282

Merchant Services Payment Services Payments eCommerce 282

RTP blog

SEPTEMBER 25, 2017

Data Driven If technology is the vessel to providing a better shopping experience, then surely data is the fuel. Here’s the best part: your brand already has access to loads of data — from your own back-end systems and e-Commerce platforms to social media and point-of-sale systems. Forget sifting through a spreadsheet.

Technology 300

Technology eCommerce Platforms eCommerce Recommendation 300

iVend

APRIL 20, 2023

The point of sale is the engine room of every store, where the transactional business of retail takes place. It’s also often the only point at which there is any direct engagement with the shopper. Flexibility – the number of checkouts a store needs may increase – say in holiday season, or during sales. trillion by 2027.

POS 98

POS Mobile Point of Sale Payment Services 98

365 Retail

APRIL 26, 2023

Now more than ever, the retail space is increasingly competitive as online shopping and franchises fill the market. For instance, to help encourage and drive footfall, you can implement a fairly basic high brightness displays in the window to capture customers’ attention. We’d also recommend a Kiosk solution in the store.

Marketing 62

Marketing Retail Technology Point of Sale 62

Retail TouchPoints

FEBRUARY 21, 2023

5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease. He leads product design, solutions engineering, and technical marketing as SVP and General Manager at Inseego. Tractor Supply Co.

Sporting Goods 246

Sporting Goods Payment Services Retail Supplies 246

iVend

APRIL 9, 2024

In today’s modern retail stores, the point of sale no longer has to be a fixed counter – it could be anywhere in the store. The global market for mobile POS terminals was $36.07 Associates can resolve customer queries faster, with information literally at their fingertips on the screen. Sell anywhere.

POS 52

POS Electronics Payment Services Point of Sale 52

RetailMinded

MAY 17, 2024

Improve Customer Experience MSPs’ ongoing support enhances customer experience in retail by ensuring that key technological interfaces, such as online platforms and point-of-sale systems, are consistently functional and integrated. Customer experience that’s better than ever before.

Management 52

Management Retail Operations Customer Experience 52

Retail TouchPoints

JUNE 15, 2022

And because food shopping decisions align directly with consumers’ needs and preferences, food retailers have a unique opportunity to differentiate through the physical experience they offer. For example, La Grande Epicerie in France was spotlighted as the “crème de la crème” of the French gourmet retail experience.

Omnichannel 240

Omnichannel Customer Experience Department Stores Consumer 240

Retail TouchPoints

JULY 8, 2021

The companies will jointly invest in new customer experiences, events, marketing and on-premise advertising at Westfield shopping centers across the country, with plans to take the partnership global in the coming months. Unibail-Rodamco-Westfield (URW), owner of Westfield shopping centers in the U.S.,

Retail 264

Retail Events Customer Experience Consumer 264

iVend

MARCH 20, 2024

In today’s modern retail stores, the point of sale no longer has to be a fixed counter – it could be anywhere in the store. The global market for mobile POS terminals was $36.07 Associates can resolve customer queries faster, with information literally at their fingertips on the screen. Sell anywhere.

POS 52

POS Mobile Payment Services Point of Sale 52