Forrester eCommerce

OCTOBER 9, 2018

I love going to Japan where everything works flawlessly and where customer obsession, or “omotenashi”, is deeply engrained into the culture of every institution: this is where, for instance, train operators apologize when their trains leave the platform 25 seconds earlier than schedule.

Payment Services 337

Payment Services Operations Customer Mobile Payments 337

Ecommerce Platforms

APRIL 5, 2019

Based in Amsterdam, Adyen is a merchant bank (aka “global payment company”) that lets companies accept point-of-sale (POS) payments, mobile payments, and eCommerce payments. Clients of Adyen payment solutions can accept money via just about any POS platform but are probably best known for being well-known.

Payment Services 134

Payment Services Merchant Services Payments POS 134

Retail TouchPoints

FEBRUARY 8, 2024

Nike’s Training Club app and L’Oréal’s Content Studio are great examples of brands that have gone beyond simply selling products and branched out into territory usually dominated by publishers. Broadcasters then could look to get more out of their product by extending the customer experience beyond the TV show.

Payments 271

Payments Payment Services Retail Channel 271

RTP blog

NOVEMBER 15, 2019

Planning Ahead Through a series of drills and training exercises, emergency responders like paramedics and firefighters ready themselves for any foreseeable eventuality. They need to be aware of the problem as soon as possible so they can keep customers happy. The development and IT Ops teams get alerted to this issue first.

Payment Services 150

Payment Services Merchant Services Payments Retail 150

Retail TouchPoints

JUNE 23, 2023

Increasingly, however, their focus has turned to the large amounts of data processed at the “edge,” and not just transactional information: inventory, sensor, capacity, video, performance — across tens to hundreds of devices in each store. Edge systems process data in real time.

Payment Services 246

Payment Services POS Operations Technology 246

Algopix

DECEMBER 17, 2023

In this comprehensive guide, we embark on an in-depth exploration of the intricacies of multichannel selling, unraveling the layers of complexity that businesses navigate, and shining a spotlight on the pivotal role of multichannel listing software in simplifying this multifaceted process.

Multichannel 92

Multichannel Payment Services Shipping Costs eCommerce 92

Ecommerce Platforms

OCTOBER 27, 2020

Whether you're launching a subscription-based product or service, setting up customer payment plans, or conducting ongoing work for your clients, you'll want the best recurring payment system for your budget. In this round-up, we're going to explore some of the best recurring payment systems on the market.

Merchant Services 118

Merchant Services Payment Services Payments PayPal 118

MagentoBrain

MAY 4, 2023

It is a cloud-based solution that provides users with the ability to collect, analyze, and interpret data from their online store, allowing them to make informed decisions and optimize their operations. This includes configuring permissions and user roles, customizing the dashboard layout, and adding integrations and add-ons.

Magento 52

Magento Payment Services Payments eCommerce 52

Retail TouchPoints

APRIL 13, 2022

Other retailers notice when leading industry players like Walmart or Circle K make a move, so many brands are now likely considering adding crypto payment options and Bitcoin ATMs to their stores. Cryptocurrency ATM operators at first followed many of the same strategies as traditional ATM machine providers.

Cryptocurrencies 209

Cryptocurrencies Payment Services Retail Payments 209

iVend

MARCH 6, 2023

Retail is no exception with AI transforming the way retailers operate today. The industry lends itself to AI: Firstly, effective AI depends on having massive amounts of ‘training data’ from which to learn. Retail already captures vast quantities of data, so has the training data that an AI in retail application needs to be effective.

Payment Services 98

Payment Services Payments Retail Operations 98

Smile.io

MAY 15, 2024

Scaling a commerce business is increasing revenue without a significant increase in operating costs. There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

Retail TouchPoints

SEPTEMBER 21, 2021

You have to have [social media] surveillance of course, but a better strategy is to use actual cloud-based software-as-a-service that handles the spikes for you,” Goetsch noted. Building Loyalty with Connected Consumer Experiences. Closing the ‘Phygital’ Service Gap: How to Create Connected Customer Experiences.

Payments 206

Payments Payment Services Customer Experience Social Media 206

Retail TouchPoints

JULY 14, 2023

Nearly half ( 46% ) of retailers surveyed in Retail TouchPoints’ Store Operations Survey noted that they provide mobile POS to associates — and an additional 31% plan to implement the technology this year. The process has been simplified, largely because the iPhone is so ubiquitous, and the interface is so seamless. Marrufo said.

POS 193

POS Mobile Payment Services Technology 193

365 Retail

JULY 2, 2023

By implementing strategic measures, these companies can streamline their operations, optimise resources, and reduce unnecessary expenses. From embracing technology advancements to optimising vehicle usage, these strategies can help taxi companies enhance their profitability while maintaining high-quality service.

Payment Services 52

Payment Services Improvements Travel Operations 52

Retail TouchPoints

MAY 19, 2023

This in-store experience should cover everything — your packaging, your décor and especially the training you give your staff. That means outlets wanting to appeal to tourists need to still offer cash payments. Sticking to credit cards. Many assumed the internet would kill both retail and cash. Trying to appeal to everyone.

Travel 239

Travel Payment Services Retail Books 239

Retail TouchPoints

JULY 21, 2020

“Today’s significant investment will position us for future growth and make Walmart Canada even better for our associates and our customers,” said Horacio Barbeito, President and CEO of Walmart Canada in a statement. “We More than 150 of Walmart Canada’s 408 stores are targeted for renovation.

Supplies 222

Supplies Beauty and Health Payment Services Fulfillment 222

Algopix

JULY 13, 2023

A customer relationship management system, commonly referred to as CRM, is a software application that enables businesses to manage and analyze customer interactions and data throughout the customer lifecycle. The system should enable easy search and retrieval of customer data for personalized marketing and support.

Payment Services 78

Payment Services eCommerce Management Customer 78

365 Retail

JULY 13, 2021

Retailers need urgently to digitise store management processes, and communications and training as the role of the store worker changes, says Fabrice Haiat, CEO of YOOBIC. Retailers are dealing with a new reality post-pandemic that is challenging the way they recruit, train, motivate and equip their store staff.

Payment Services 52

Payment Services Travel Multichannel Mobile 52

Retail TouchPoints

OCTOBER 18, 2023

Above and beyond these measures, the key to addressing the scale of these problems is having digital systems in place that will alert retailers and spot which SKUs are problematic, and which customers are causing a hit to profits. Customer data analysis: This can be carried out to detect potential networks of fraudsters working together.

Payment Services 222

Payment Services Shipping Costs Payments Shipping 222

Retail TouchPoints

JANUARY 24, 2024

Despite expectations of a modest economic downturn, this period presents an opportunity for businesses to optimize their operations, improve marketing strategies and enhance their technological infrastructure. These AI applications range from optimizing pricing and inventory management to fraud prevention.

B2B 208

B2B eCommerce BigCommerce Omnichannel 208

RTP blog

AUGUST 31, 2018

However, thanks to recent payment technology breakthroughs, merchants have access to the tools they need to not only survive in today’s business environment, but thrive. Acceptance SMBs need to be empowered to accept emerging payment apps and methods since a growing number of consumers demand the option to use these features in-store.

Merchant Services 150

Merchant Services Payment Services Small Business Retail Retail 150

Korona

SEPTEMBER 7, 2022

Hire and train your staff. Focus On Your Customers . For a company to be successful, it must ensure that it is customer-centric , which means that it understands the needs of its current customer base and is working to reach a new one. Lack of customer focus, on the other hand, can drive churn.

Small Business Retail 52

Small Business Retail Payment Services Management Payments 52

Retail TouchPoints

SEPTEMBER 6, 2022

Make no mistake, this is a treacherous environment for retailers, which must make complex and difficult decisions about where to invest and divest, how to train employees, which technologies to employ and so on. They want shopping to be fast and fun — less of a process. Three suggestions: Adapt to where and how Gen Z wants to shop.

Merchant Services 239

Merchant Services Payment Services Financial Services Omnichannel 239

Retail TouchPoints

JANUARY 14, 2021

As consumers return to physical stores, features such as appointment setting and personalization will be the keys to remapping the customer experience. But COVID also revealed other opportunities to add to its roadmap, including appointment setting, curbside fulfillment and contactless payments.

Payment Services 190

Payment Services Retail Omnichannel Channel 190

Groove

APRIL 1, 2022

Though it’s important to create a fun and exciting unboxing experience, it’s just as important that the packaging protects the contents inside throughout the shipping and delivery process. Order Tracking & Transparency Your customers — the people that purchase consumer packaged goods — are average consumers.

Merchant Services 195

Merchant Services Consumer Shipping Costs Drop Ship 195

Korona

FEBRUARY 9, 2023

Hire, And Train Employees Who Can Provide Great Customer Experiences Happier customers mean more loyalty to your store. However, this is only possible if your retail sales associates provide an exceptional customer experience. This requires a significant commitment to the interview and hiring process.

Improvements 98

Improvements Payment Services POS Payments 98

FastSpring

JANUARY 5, 2021

When you were starting your online business, you probably weren’t thinking about how exciting the billing process would be unless you’re a trained accountant and love documentation, of course. Global Compliance. Customization. Also, consider the onboarding process. Compliance. Simplicity. Usability.

Payment Services 93

Payment Services Payments Subscription Document 93

Ecommerce Platforms

MARCH 5, 2023

With both tools, you can create a powerful one-stop solution for all of your commerce needs, tracking valuable data, managing your inventory, and processing endless credit card and debit card payments. Let’s take a closer look at each solution. However, there are some core differences between the two solutions.

POS 104

POS lightspeed Shopify Payment Services 104

Wiser

JUNE 23, 2020

Mobile payments and rewards, the drive to provide healthier options, and consumers’ demand for fast service without compromising on quality have affected every type of restaurant. Quick service restaurants in particular have had to respond to the rise of fast-casual dining. Differentiate Your In-Store Experience.

Payment Services 78

Payment Services Mobile Payments Channel Marketing 78

Retail TouchPoints

JUNE 15, 2022

Roaming checkout enables employees to take payments from shoppers from anywhere inside the store. They allow retailers to expand their workforce without hiring by giving shoppers more ways to engage and learn without a person needed to facilitate. This too increases employee satisfaction and retention. AR and the Metaverse.

Payment Services 245

Payment Services Books Live Chat Fashion 245

RTP blog

NOVEMBER 26, 2018

By Ryan Elich, Jazva Building a successful online marketplace forces you to think carefully about the products and services that today’s consumers want. If you focus on money instead of the customer experience, then you won’t find much success in e-Commerce. Some customers, however, will want to use their credit cards.

Payment Services 150

Payment Services eCommerce Shipping Costs Multi-channel 150

FastSpring

FEBRUARY 8, 2024

FastSpring provides an all-in-one payment platform for SaaS, software, and digital products businesses, including VAT and sales tax management, payment localization, and consumer support. Gross proceeds are used to compute your profit, factoring in returns, allowances, operating expenses, and more. Visit our Support page.

Merchant Services 78

Merchant Services Payment Services Customer Document 78

Ecommerce Platforms

DECEMBER 20, 2019

Consumers want quick service, fast ordering, and equally speedy delivery. For a restaurant, bar, or a store to keep its customers happy, they need to fulfill orders, deliver on time, have their customer's choices in stock. Founded back in 2010, this US operation is based in San Francisco. Quick Service.

POS 118

POS Payment Services Payments Point of Sale 118

Ecommerce Platforms

MARCH 18, 2023

Ecommerce stores, on the other hand, are online platforms, where customers can purchase products using credit cards and other digital payment methods, and have them shipped to their homes, or a pickup location. The term “retail” refers to the sale of goods and services to consumers. How Does Retail Work? How Does Ecommerce Work?

eCommerce 104

eCommerce Shipping Costs Payment Services Small Business Retail 104

Kibo

JULY 17, 2020

Think carefully about creating the best possible customer experience to maximize what should be a short and sweet interaction with valuable customers. BOPAC in its current form might be new to many retailers, but it’s also new to a lot of customers. If they already paid online, they don’t want to be asked about payment.

Customer Experience 62

Customer Experience Fulfillment Customer Multichannel 62

Algopix

JULY 24, 2023

An OMS is a comprehensive software solution designed to streamline and optimize order processing, inventory control, and customer interactions, providing a seamless shopping experience for buyers and boosting operational efficiency for sellers. This is where Order Management Systems (OMS) come into play.

Payment Services 78

Payment Services Merchant Services Operations Management 78

Kibo

JULY 24, 2020

Native Personalization Capabilities Built-In Order Management API-First, Microservices Architecture Admin Tools and Settings Advanced Catalog Management Mobile-centricity SEO Friendliness 24/7 Support Pre-Integrated Payment Gateways Speed Easy-To-Use UI. What delivers relevant content to customers based on their preferences and past behavior?

eCommerce Platforms 117

eCommerce Platforms Payment Services Payments eCommerce 117