Retail TouchPoints

DECEMBER 13, 2023

Here are four ways retailers can level up their store experience to boost customer engagement, brand affinity, and brand loyalty: Integrate Technology to Enhance the Customer Experience Successful retailers seamlessly blend technology into their physical spaces while keeping a personalized, human feel.

Retail 312

Retail Customer Loyalty Social Media POS 312

Retail TouchPoints

OCTOBER 30, 2023

DCC is an optional service offered at the point of sale, allowing customers to view the cost of their purchases in their home currency. Consumers, on the other hand, should compare rates at the point of sale with those provided by their card issuer to ensure they are getting a good deal. Benefits for Retailers 1.

Payment Services 240

Payment Services Merchant Services Payments Point of Sale 240

iVend

OCTOBER 10, 2023

Read how our technology gives retailers the gift of growth. We take a look at the RIS predictions and how you can use retail technology to implement actions based on them – positioning yourself to receive the gift of business growth and increased profits this holiday season.

Technology 105

Technology POS Retail Gifts 105

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. As for concertgoers at these same venues, over half of U.S.

Retail 233

Retail Clothing Events Games 233

365 Retail

AUGUST 4, 2022

Staying on trend with hot new technologies can help your business stay current and boost your consumer engagement and sales. Technology is constantly evolving to improve business processes, create consumer solutions, and provide adaptable and convenient service. This trend isn’t limited to urban areas.

Merchant Services 57

Merchant Services Technology Payment Services Payments 57

Retail TouchPoints

JULY 12, 2023

The survey also found that less than 13% of retail organizations are investing in technology to tackle these challenges, instead remaining focused on short-term fixes like increasing prices and running marketing campaigns. Those same cameras and sensors also are at the heart of the grab-and-go checkout system featured in Amazon Go stores.

Payment Services 210

Payment Services Retail Point of Sale Supplies 210

Retail TouchPoints

JUNE 4, 2021

Voice recognition technology has moved beyond the realm of checking the weather and playing music. Pandemic-fueled digital commerce is rapidly increasing the use of voice recognition technology. Consumer preference for contactless retail experiences is expected to remain the norm post-pandemic.

Payment Services 163

Payment Services Payments Small Business Retail Technology 163

Retail TouchPoints

MARCH 2, 2021

Before any of us confronted the new reality of a global pandemic, retailers were already interested in the potential benefits of frictionless technology. From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. Trending Frictionless Innovations.

Payment Services 299

Payment Services Customer Experience Technology Mobile 299

Retail TouchPoints

JULY 17, 2023

Connecting the world of physical objects into a smart network, IoT technology brings new business opportunities for retailers and provides data-driven insights for decision-makers. Example: Walmart Walmart is applying IoT technologies for effective store equipment management. Exceptional customer experience.

Food and Beverages 226

Food and Beverages Payment Services Retail Payments 226

Korona

JUNE 8, 2022

So keeping up with the latest retail technology is paramount to delivering an impeccable customer experience, managing a large inventory, and optimizing your ordering and pricing. In fact, when it comes to customer service, Nextiva found that 89% of consumers have switched to a competitor after a bad customer experience.

Technology 52

Technology Payment Services Payments Retail 52

Retail TouchPoints

MARCH 18, 2024

Despite some consumer and retailer complaints about self-checkout , the technology is well entrenched in retail store operations. Near-term advancements will address current limitations, enhancing customer experience and retailer security.”

POS 205

POS Payment Services Customer Experience Operations 205

RETAIL MANAGEMENT SOFTWARE

MAY 24, 2022

The transition to digital marketing has accelerated over the past two years, and the customer experience has improved dramatically. Now, consolidating gains can help retailers focus on the customer experience to improve loyalty and potentially capture new markets. Examine Your Marketing Technology Stack.

Payment Services 81

Payment Services Small Business Retail Marketing Retail 81

Retail TouchPoints

APRIL 11, 2024

Retailers come to us to brainstorm and create AI-enabled products and services that won’t just deliver new revenue and reduce costs, but instead will fully transform the customer experience. All of the technology to make this happen exists today; it’s mostly a matter of tying AI search to checkout systems.

Retail 265

Retail Mobile Consumer Operations 265

365 Retail

OCTOBER 5, 2021

We needed a solution that allowed us to centralise our task management and communications across our entire store estate, to ensure the customer experience and ‘look and feel’ of our stores was both consistent and streamlined. We have better visibility of what’s going on at the point of sale, and communication is much more fluid.

Customer Experience 52

Customer Experience Operations Customer Point of Sale 52

Wiser

DECEMBER 30, 2019

So then, what are some trends in last-mile delivery that you could use? Last-mile delivery is the final stage of the buying process when orders are delivered to customers. Smart Tracking Technology. From a shopper point-of-view, it’s fantastic to track your order from the point-of-sale all the way until delivery.

Payment Services 113

Payment Services Shipping Costs Fulfillment Technology 113

RetailMinded

MARCH 16, 2024

It’s time to harness AI in ways that directly enhance operational efficiency and customer interaction. These practical steps can transform your retail business from surviving to thriving by leveraging the power of AI search technologies. Streamlining Knowledge With AI Enterprise Search Knowledge is power, especially in retail.

Retail 98

Retail Point of Sale Operations Technology 98

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. Many systems can now identify sales trends, understand customer behavior and gauge employee performance. Simply asking ‘How was your shopping experience today?’

Point of Sale 215

Point of Sale POS Payment Services Merchant Services 215

iVend

APRIL 9, 2024

In today’s modern retail stores, the point of sale no longer has to be a fixed counter – it could be anywhere in the store. This increase in uptake is due to the fact that mobile POS retail technology plays not just one, but many roles in a retail business, helping to grow sales and drive operational efficiencies.

POS 52

POS Electronics Payment Services Point of Sale 52

Retail TouchPoints

APRIL 20, 2022

Greenthumb’s are putting immersive, tech-driven experiences into action. Through an interactive activation , attendees can venture through the shopping experience and see how the brands combine high-touch service and immersive technology to better serve consumers. Plus, the interactive RFID stations are a ‘must-see.’

Retail 352

Retail Social Media Technology Events 352

Korona

MARCH 23, 2022

Retail Technology Trends. A smart system like KORONA POS can help you foresee when and where you will need more stock in your stores to keep sales steady and cash flow healthy. Omnichannel Retail Trends . Make sure to keep your customer experience uniform across all of your platforms. Customized Experience.

Payment Services 52

Payment Services POS Retail Social Media 52

Retail TouchPoints

SEPTEMBER 18, 2023

Tailored Customer Experiences Online, retailers would be wise to go beyond the typical “for Mom/brother/sister/partner” edits by implementing recommendation mechanisms specific to whom the shopper says they’re buying for.

Retail 279

Retail Gifts Recommendation Consumer 279

Retail TouchPoints

JUNE 28, 2023

As a result, store design teams are thinking more critically, and intentionally, about their new physical experiences — especially if technology plays a supporting role. Do retailers have interest in technologies that garner a lot of attention and PR?

Technology 245

Technology Consumer Mobile Operations 245

iVend

MARCH 20, 2024

In today’s modern retail stores, the point of sale no longer has to be a fixed counter – it could be anywhere in the store. This increase in uptake is due to the fact that mobile POS retail technology plays not just one, but many roles in a retail business, helping to grow sales and drive operational efficiencies.

POS 52

POS Mobile Payment Services Point of Sale 52

Retail TouchPoints

JUNE 25, 2021

The pandemic has forced retailers to shift their focus away from maximizing foot traffic within brick-and-mortars to developing and implementing immersive digital experiences both in-store and digitally. This has expedited the growing appetite for retailers to be technology-enabled organizations. Redefining the Customer Experience.

Customer 131

Customer Retail Customer Experience Technology 131

Retail TouchPoints

JUNE 15, 2022

And because food shopping decisions align directly with consumers’ needs and preferences, food retailers have a unique opportunity to differentiate through the physical experience they offer. They are the stars of the show and, in turn, the customer experience. Like museums, they are curators of experience.”.

Omnichannel 223

Omnichannel Customer Experience Department Stores Consumer 223

iVend

FEBRUARY 9, 2024

Learn how we play Cupid, making customers love stores. Read more So what are the key trends for retail technology in 2024? Customers get the offers and products that they want, and the retailer increases their marketing ROI, sales and profits.

Payment Services 52

Payment Services Payments Retail Mobile Payments 52

Retail TouchPoints

AUGUST 14, 2023

While autonomous stores and technological innovation are high on the retail agenda, the infrastructure and operational efforts that enable them aren’t often given the same broad attention. But the value of laying a robust foundation for technological adoption extends beyond times of crisis.

Payment Services 201

Payment Services Operations Banking Technology 201

Retail TouchPoints

APRIL 25, 2024

Plus, despite all the vocal naysayers, many consumers actually like the technology. Advancements in payment tech also will eventually streamline the self-checkout experience for shoppers. “ But biometrics are just like any technology. These same technologies also can help address retailers’ primary concern — shrink.

Payment Services 195

Payment Services Technology Consumer Retail 195

Retail TouchPoints

AUGUST 11, 2023

Business leaders need to know when it’s appropriate to ask customers for tips, and how much, or risk alienating customers who are fed up with the constant nudging. On most tablet-based point-of-sale systems, you can customize the tip percentages your customers choose from on the tip screen.

Consumer 184

Consumer Payment Services Point of Sale POS 184

iVend

OCTOBER 16, 2023

. ** Shallower sales growth – whilst experts are predicting growth in holiday sales compared to last year, they’re seeing a shallower trajectory than in the past, due to inflation and the cost of living crisis. Retailers can make the most of this trend with promotions focussed on celebrations, festivities and events.

POS 105

POS Payment Services Payments Omnichannel 105

Retail TouchPoints

JANUARY 26, 2022

RTP: What roles do you see for technology in the malls of the future? Barhay: Reimagining the physical mall means integrating seamlessly with a digital experience, to attract [both] great retailers and high-value customers for experiences that can’t be matched online.

Outdoor 297

Outdoor Events Technology Customer Experience 297

Retail TouchPoints

DECEMBER 25, 2023

And if you’re a brick-and-mortar retailer that wants Sephora-sized success, here are three things you can do to deliver the type of exceptional in-store experiences your customers expect. For example, your sales data can tell you what day of the week and time of day stores see the heaviest foot traffic. What happens then?

Customer Experience 224

Customer Experience Customer Retail Point of Sale 224

Retail TouchPoints

APRIL 16, 2021

First, they need to reimagine their baseline requirements, and then turn their attention to taking their customer experience to the next level. The Point of Experience (POE) is to replace the Point of Sale (POS) in the future. Re-thinking the in-person experience.

POS 221

POS Retail Information Customer Loyalty 221

Retail TouchPoints

JUNE 15, 2022

They leverage the very thing that is fueling the trend as it is the same thing that will reenergize those stores — technology. Here are a few foundational ways technology has enabled better customer and associate experiences along the path to purchase, even in smaller spaces. Appointments.

Payment Services 254

Payment Services Books Live Chat Fashion 254

Retail TouchPoints

AUGUST 14, 2020

Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. Creating A Frictionless Experience That Lasts. Marketers are really at the forefront of this transformation ,” Schwartz said.

Webinar 255

Webinar Consumer Payments Marketing 255

365 Retail

JUNE 7, 2022

Lunu enables high-end and luxury retailers in the UK and Europe to accept crypto payments in store via Lunu’s point of sale (POS) terminal and online widget. Lunu currently works with customers including Farfetch, Off-White, Browns and Steven Stone. Demand in Europe for Ripple’s products remains extremely strong.

Cryptocurrencies 52

Cryptocurrencies Payment Services Retail Point of Sale 52

RTP blog

APRIL 27, 2018

Staying ahead of market trends and customer behavior is critical for any business to survive and thrive. However, retailers are facing new disruptive realities from three major influences: omnichannel experience, the growing Millennial workforce and innovative technology.

Omnichannel 150

Omnichannel Retail Toys Technology 150