Smile.io

JANUARY 17, 2023

A redemption rate of 47% and $1 million in referral traffic revenue No matter which loyalty program metrics you look at–total program members, reward redemption rate, or value generated–we had some brands knock it out of the park. times higher than the industry average of 13.67%.

Customer Loyalty 62

Customer Loyalty Customer Subscription Omnichannel 62

Retail TouchPoints

JANUARY 18, 2024

Mobile apps have become a critical customer engagement channel for retailers as they try to create and capture more value for, and from, their customers. It’s no surprise that industry research and earnings reports consistently reveal customers with a brand’s app are three to four times more valuable than customers without the app.

Retail 272

Retail Customer Loyalty Games Reference 272

Smile.io

DECEMBER 14, 2021

It’s time to announce the top customer loyalty programs of the year! Top 10 Customer Loyalty Programs of 2020 It’s that time of year again – time to take a look at the brands that made beinga customer in 2020 not just a tolerable experience, but a rewarding one. That’s where a loyalty program can come in clutch.

Customer Loyalty 71

Customer Loyalty Customer Shipping Costs Outdoor 71

Smile.io

MAY 22, 2020

Valued at $523 billion, the beauty industry has scaled dramatically over the last decade, becoming more innovative and trend-focussed, with many brands finding unique ways to own the customer journey. These three things alone make loyalty and the beauty industry an essential combination.

Customer Loyalty 46

Customer Loyalty Beauty and Health Customer Social Media 46

365 Retail

AUGUST 16, 2022

The innovative solution’s success has earned Cheetah Digital and Salling Group recognition by the International Loyalty Awards , with Salling Group a 2022 Finalist for the ‘Best Loyalty Industry Innovation’. Winners are due to be announced in June this year. It’s the most ethical way.

Customer Loyalty 59

Customer Loyalty Payments Customer Payment Services 59

Retail TouchPoints

NOVEMBER 14, 2023

Because while good data can help to create the kind of personalized experiences that drive business growth, offer value to the consumer and build lasting customer loyalty, there’s a catch — consumers are hesitant about sharing their data. That’s because it shows the tremendous impact and value that AI can bring to the industry.

Retail 209

Retail Customer Loyalty Technology Consumer 209

Retail TouchPoints

DECEMBER 26, 2023

In today’s ever-evolving ecommerce landscape, the battle for consumer attention and loyalty rages on. Among the many factors that influence shoppers’ decisions, one stands out as a game-changer: high-quality product imagery.

eCommerce 212

eCommerce Customer Loyalty Mobile Consumer 212

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

Enter Artificial Intelligence (AI), a game-changing technology that is revolutionizing the way businesses approach marketing in these industries. 10 Ways AI is Reshaping Retail & CPG Marketing Here are some key ways AI is changing the retail and CPG game.

Marketing 95

Marketing Retail Customer Loyalty Games 95

Retail TouchPoints

JUNE 8, 2023

After more than a year of hype (followed by hype fatigue), experts and practitioners are split on whether the metaverse and Web3 will have a meaningful impact on the retail industry. Finally, several sessions will reveal how Web3 can support brands in their quest to solidify customer loyalty.

Technology 225

Technology Customer Loyalty Omnichannel Consumer 225

Retail TouchPoints

NOVEMBER 21, 2022

However, the industry has a quit rate more than double the national average, and research shows more than half of frontline workers are considering leaving for another industry. In the aftermath of COVID-19 lockdowns, the retail industry was hit hard by a historical labor crisis. Always be Learning.

Customer Experience 284

Customer Experience Technology Presentation Management 284

BigCommerce

FEBRUARY 23, 2018

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. What is a Customer Loyalty Program?

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Retail TouchPoints

OCTOBER 29, 2021

This helped the ecommerce industry balloon to $3.3 What was needed was a catalyst to take over and become a leading contributor across the customer journey. Customer loyalty goes far deeper than just attractive offers at the POS and personalized recommendations. trillion at the end of 2019.

Customer Loyalty 187

Customer Loyalty Recommendation Supplies POS 187

Kissmetrics

AUGUST 6, 2021

I’ll give you a few good reasons: boosts loyalty helps drive referral marketing increases ROI increases average order value (AOV). Speaking of ROI, research shows that a mere 5 percent increase in customer retention can boost your revenue by over 25 percent, depending on the industry, product, and other factors.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Wiser

JULY 11, 2022

It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. Maintaining customer loyalty. Maintaining Customer Loyalty. Building your brand image.

Social Media 146

Social Media Retail Customer Loyalty Consumer 146

Groove

JUNE 1, 2022

If merchants can predict when their customers tend to recognize these problems, they can drive serious increases in revenue. Think of the consumer packaged goods industry (i.e., Some merchants can predict when their customers will need to replenish their products based on the average lifespan of their product.

Merchant Services 195

Merchant Services eCommerce Customer Customer Loyalty 195

RTP blog

AUGUST 4, 2017

By Paul Millette, Carousel Industries For over two decades I was a road warrior — a sales rep living out of my car with an innate skill of finding the cheapest places to refuel and grab food on the go. 48% of retailers reported that granting employees access to WiFi boosts shopper loyalty, resulting in a 3.4% increase in sales.

Games 60

Games Customer Loyalty POS Document 60

Retail TouchPoints

JUNE 27, 2022

How can businesses position themselves to attract consumers and deliver an exceptional in-store experience that builds customer loyalty and drives sales? Sales games are a great way to not only engage and encourage employees to sell more, but to have fun at work as well. So what’s the plan?

Retail 238

Retail Recommendation Games Consumer 238

365 Retail

MAY 9, 2024

In an era of rapidly evolving customer preferences, artificial intelligence (AI) has emerged as a game-changer for the retail industry. As technology continues to reshape the retail landscape, various AI tools have emerged as catalysts for revolutionising the industry. These tools are more than futuristic concepts.

Retail 52

Retail Fashion Technology Customer Loyalty 52

Retail TouchPoints

SEPTEMBER 29, 2022

But operating sustainably isn’t just about meeting consumer expectations — there are industry and business practices to fulfil too. As such, navigating the path to sustainability means meeting consumer expectations and industry legislation. There’s Also Legislation to Consider. A Starting Point. Sustainable packaging.

Retail 315

Retail Fashion Supplies Apparel 315

Retail TouchPoints

JUNE 10, 2021

Recupero, a technology industry finance executive, spent more than 17 years at Amazon supporting growth across global geographies and product categories. At GameStop, Wilke now oversees growth strategies and marketing, with a focus on increasing customer loyalty and growing the reach of Power Up Rewards and Game Informer.

eCommerce 148

eCommerce Customer Loyalty Games Fulfillment 148

lateshipment

JULY 31, 2023

There’s fierce competition everywhere, especially in the e-commerce industry. Every e-commerce business has a unique value proposition that comes out from meticulously analyzing market gaps and caters to every need of the customer. But this often is concealed between a customer and the brand. But how can you achieve this edge?

eCommerce 130

eCommerce eCommerce Marketing Marketing Social Media 130

365 Retail

JULY 19, 2023

In the ever-evolving landscape of retail and e-commerce, innovation is the name of the game. One such innovation that’s currently reshaping the e-commerce industry is the adoption of principles derived from online slot games.

eCommerce 52

eCommerce eCommerce Platforms Games Presentation 52

Groove

JULY 16, 2020

Increase revenue and build customer loyalty with this marketing strategy. RetailDive defines gamification as " elements of play and common game mechanics such as points, badges, and other incentives in nontraditional contexts in order to affect behavior." Leverage Influencer Marketing.

eCommerce 259

eCommerce Social Media Recommendation Games 259

Retail TouchPoints

NOVEMBER 10, 2022

Customer loyalty experts know that the best-run programs do far more than simply boost sales by rewarding members with points and perks. There’s also Color IQ, our free color matching service that helps customers find the perfect complexion products for their skin type and tone.

Consumer 196

Consumer Gifts Events Customer Experience 196

Retail TouchPoints

JULY 20, 2023

Retailers understand the importance of a distinct brand voice and how that connects to long-term customer loyalty — but generative AI is changing the game. This is a defining moment for the retail industry and brands need to adapt, fast.

Retail 139

Retail Shopping Carts Outdoor Customer Loyalty 139

Retail TouchPoints

JULY 26, 2022

In the face of these challenging factors, the stars are aligning to deliver another “unprecedented” holiday season for the retail industry. Despite these economic headwinds, it’s no secret that the industry is seeing continued growth. Loyalty Shifts to Value. For retailers, 2022 is about playing the long game.

Shipping Costs 262

Shipping Costs Gifts Fulfillment Consumer 262

lateshipment

SEPTEMBER 14, 2020

At LateShipment.com, we are excited to announce that we will be a part of the “ E-Commerce Bootcamp ” being organized by Freshworks on the 25th of September , 2020 and supported by industry behemoths such as Shopify, PayPal, SurveyMonkey, Unicommerce, and Parcel Hub. Featured Speakers. Slots are limited, so register today to book your place!

eCommerce 130

eCommerce PayPal Shopify Customer Loyalty 130

RetailMinded

JULY 8, 2021

For you to stay ahead of the game, you must keep up with digital innovations and apply up-to-date marketing strategies. Although digital marketing is already a familiar and staple strategy for many establishments, some industries and businesses are still reluctant to engage in this approach. Increases Customer Loyalty .

Marketing 106

Marketing Retail Customer Loyalty Social Media 106

Liveintent

NOVEMBER 9, 2021

Newsletters have seen such tremendous success that publishers across a variety of industries have recently launched their own newsletter programs or doubled down on their existing efforts. In other words, the NYT is killing it in the newsletter game.

Games 125

Games Subscription Outdoor Social Media 125

Retail TouchPoints

OCTOBER 5, 2020

The 360-degree customer view is the Holy Grail of today’s retail industry. Customers are more willing than ever before to share their data if they are confident it will enhance their experience. The error may seem minor, but with customer loyalty on a knife’s edge, retailers need to find ways to mitigate these risks.

Customer 148

Customer Retail Automotive Customer Data 148

Smile.io

FEBRUARY 28, 2024

It's fast, straightforward, dependable, and both our team and customers rave about its user-friendliness and simplicity. It's been a game-changer for enhancing our customer experience and loyalty.” The key becomes ensuring you foster brand loyalty as well.  here at Diamond Art Club.

Arts 78

Arts Social Media Customer Loyalty Hobbies 78

365 Retail

FEBRUARY 23, 2022

The brands who were already offering subscription services for beauty, grooming, food and more prior to the pandemic found themselves ahead of the game when lockdown started. Alongside the rise in subscription services during the UK lockdowns, there was also a new form of cancel culture growing in the retail industry. billion by 2025.

Subscription 104

Subscription Payment Services Marketing Multi-channel 104

365 Retail

DECEMBER 20, 2023

Bonuses & Rewards: Enhancing customer loyalty Organisations are investing substantial amounts of money in the development and execution of rewards programmes, ranging from airlines providing frequent flier incentives to telecoms firms reducing costs to attract more customers. The company’s interest is reasonable.

Customer Retention 52

Customer Retention Customer Customer Loyalty Merchant Services 52

Optimizely

JULY 31, 2018

They stand out from the rest by offering concrete advice, interviewing the brightest minds in the industry, and consistently delivering those “lightbulb moments” that make audience members sit up and take notice. The bi-weekly ecommerce news roundups are also the perfect way to stay on top of what’s happening in the industry.

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

ESW

SEPTEMBER 1, 2023

Though return rates vary by industry, one trend remains constant: Return rates are on the rise across all verticals, causing profit margins and supply chains to suffer. This may be because in-store employees offer more hands-on support to help customers through the buying process.)

Consumer Electronics 146

Consumer Electronics Electronics Consumer Live Chat 146

Retail TouchPoints

JULY 27, 2020

Here are the top five ways retail will evolve in 2020: Loyalty Breaks With Tradition. Leading retailers recognize the need to build dynamic relationships that extend far beyond traditional loyalty programs heading into 2020. A single data breach in the retail industry typically costs more than $1.84

Payment Services 148

Payment Services Shipping Costs Sporting Goods Retail 148

ESW

DECEMBER 4, 2023

However, the term is now widely used across industries, including baby pajama brands, skateboard companies and more. It is a blend of marketing, hype and consumer psychology designed to drive sales and brand loyalty. Overselling requires companies to issue refunds and refunds can damage customer loyalty.

Social Media 78

Social Media Events Fashion Customer Loyalty 78