RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

Retail TouchPoints

JUNE 7, 2023

Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception. This is no longer science fiction. augmented reality) to fully virtual (e.g.

Technology 270

Technology Retail Customer Experience Presentation 270

365 Retail

AUGUST 5, 2022

Building customer loyalty and improving retention rates are targets many companies strive to achieve. Changing the customer service process can help businesses get one step closer to accomplishing these targets. Business leaders looking for ways to build customer loyalty and improve retention should keep reading.

Customer Loyalty 108

Customer Loyalty Improvements Customer Social Media 108

Optimizely

DECEMBER 21, 2017

A customer could buy from a number of key retailers, including FreshDirect, Subway, and The Cheesecake Factory. How can contextual commerce improve loyalty? Contextual commerce can have a major effect on customer loyalty for ecommerce organizations. Take Uber’s partnership with Hilton Hotels. Build your online brand.

Customer Loyalty 191

Customer Loyalty Improvements Customer Merchant Services 191

lateshipment

MARCH 13, 2020

It is a fact that highly engaged customers buy more, promote more, and demonstrate more loyalty. Research shows that a fully-engaged customer represents 23% more revenue than average. Keep your customers informed through timely notifications in the form of automated or customized emails , SMSes , and more.

Customer Loyalty 242

Customer Loyalty Customer Shipping Costs Shipping 242

Omnisend

JUNE 14, 2021

When asked to explain it in its simplest terms, Menard tells Omnisend: “An NFT is more of a vehicle of information that is unique like a snowflake.”. Not only would the brands’ promotional materials communicate this information to their customers, but those customers would then also be able to see for themselves how those products are made.

Customer Loyalty 164

Customer Loyalty Customer eCommerce Arts 164

RTP blog

SEPTEMBER 17, 2018

According to a study by Bond Brand Loyalty, the average customer belongs to more than 14 loyalty programs; however, they are only active in about half of them. The lack of activity indicates that brands struggle to remain relevant with the customers that have opted into their loyalty program.

Customer Loyalty 150

Customer Loyalty Customer Customer Data Marketing 150

RetailMinded

DECEMBER 6, 2022

But it seems to be picking up speed recently, with many retailers now experimenting with new technologies like chatbots and AR. Here’s everything you need to know about how digital transformation is enhancing customer loyalty in the retail space: What is digital transformation? Internet of Things (IoT). Augmented Reality.

Customer Loyalty 59

Customer Loyalty Customer Retail Social Media 59

365 Retail

JUNE 6, 2022

For retailers, customer loyalty is perhaps their number-one priority. It helps to secure long-term sales and word-of-mouth promotion: nearly 9 in 10 loyal customers will recommend a brand to friends and family, while almost half would continue to purchase even after a poor experience. .

Customer Loyalty 80

Customer Loyalty Customer Games Multichannel 80

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . They feel that is the responsibility of the business to mitigate their anxiety and keep them informed of their package status.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Korona

OCTOBER 12, 2022

Building customer loyalty requires a strong relationship based on trust. So how can liquor stores build customer loyalty to increase their sales? Building customer loyalty with in-store promotions. Mobile marketing strategies to grow consumer loyalty. Table of contents. Wine tastings.

Customer Loyalty 52

Customer Loyalty Customer POS Social Media 52

Korona

OCTOBER 12, 2022

Building customer loyalty requires a strong relationship based on trust. So how can liquor stores build customer loyalty to increase their sales? Building customer loyalty with in-store promotions. Mobile marketing strategies to grow consumer loyalty. Table of contents. Wine tastings.

Customer Loyalty 52

Customer Loyalty Customer POS Social Media 52

Omnisend

JUNE 28, 2021

Improved loyalty and overall sales. What information will you need to create that personalization? How will you use technology and insights to create this personalization? The post How Ecommerce Personalization Can Increase Customer Loyalty and Boost Sales appeared first on Omnisend Blog.

Customer Loyalty 151

Customer Loyalty eCommerce Customer Recommendation 151

365 Retail

JULY 5, 2022

Customers are becoming more vigilant about spending money. How can brands capture customer loyalty at this turbulent time? Achille Traore, CEO, White Label Loyalty. Retail customer loyalty programs can help with both retention and new customer acquisition by enticing customers to purchase from you over your competitor.

Customer Loyalty 70

Customer Loyalty Customer Retail Banking 70

Kibo

AUGUST 23, 2022

When evaluating eCommerce technologies, customer expectation management needs to stay top of mind. Shoppers may only see the front-end user experience, but the back-end operational systems play a crucial role in creating frictionless shopping journeys.

Customer Loyalty 62

Customer Loyalty Technology Webinar Customer 62

Retail TouchPoints

FEBRUARY 16, 2024

To combat this challenge, modern retailers are embracing AI to help improve the customer experience by increasing speed of service and adding a more personalized touch. AI-driven solutions offer businesses a powerful way to personalize customer experiences.

Customer Experience 258

Customer Experience Payment Services Improvements Customer 258

Retail TouchPoints

FEBRUARY 26, 2024

A Pew Research study reveals a concerning trend: 67% of consumers have little understanding of what companies do with their data, a sentiment echoed by an IAPP study which found that only 29% feel informed about how their data is protected. Typically, it’s been difficult for customers to evaluate a company’s commitment to security.

Improvements 306

Improvements Payment Services Consumer Banking 306

Retail TouchPoints

FEBRUARY 27, 2024

Cyberattacks and network outages can disrupt operations and erode customer loyalty. This article delves into the evolving threat landscape, examining the impact of these disruptions on retail operations and exploring proactive measures for safeguarding businesses, customer data and reputations.

Payment Services 254

Payment Services Retail POS Operations 254

Retail TouchPoints

NOVEMBER 14, 2022

Competitive pricing is a key strategy to build customer loyalty and increase sales. By using AI to calculate prices based on market demand and other market conditions, you can ensure that you’re offering the best value to your customers. This can help improve customer loyalty and help you stand out from competitors.

Customer Loyalty 328

Customer Loyalty Operations Improvements Customer Experience 328

Retail TouchPoints

SEPTEMBER 9, 2022

Few executives may truly understand how these technologies are impacting their business strategies and investments, so The D2 Summit was formed to foster an open forum for technology and finance leaders to converge and discuss the implications of the booming Web 3.0 CEOs, CIOs, CFOs and other executives involved in Web 3.0,

Customer Loyalty 270

Customer Loyalty Consumer Goods Customer Experience Technology 270

Retail TouchPoints

APRIL 25, 2022

Supply chain management is the heart of retail management and has the ability to inform the overall health of a business. Agile companies know that prioritization of the existing customer base is key to revenue growth, since more resources are needed to attract new ones. Navigating the Dynamic and Evolving Shipping Industry.

Supplies 294

Supplies eCommerce Shipping Costs Customer Loyalty 294

Retail TouchPoints

JUNE 8, 2023

Nearly half ( 49% ) of global CEOs in a 2022 PwC survey said that technology disruptors like AI, the metaverse and blockchain will impact profitability over the next 10 years. It’s designed to dig into the new channels and technologies driving the future of connected commerce.

Technology 250

Technology Customer Loyalty Omnichannel Consumer 250

Retail TouchPoints

MARCH 20, 2024

75% of marketers worldwide use this data tool to reach consumers with ads they think you’ll like, based on your browsing habits and the information you’ve shared with that particular website. These technologies also can help measure the metrics that matter to you, like connecting the dots between messaging and sales.

Small Business Retail 248

Small Business Retail Recommendation Consumer Customer Data 248

Retail TouchPoints

JULY 24, 2023

Navigating these touch points can be challenging, but the potential rewards, like enhanced customer loyalty, are worth the additional effort. Apps are a great way to consolidate all brand information in one place for shoppers. This can include the weekly circular, curbside orders, aisle information, loyalty cards and chatbots.

Small Business Retail 224

Small Business Retail Marketing Retail Social Media 224

365 Retail

MAY 5, 2023

59% of respondents reported they would have more confidence in the tracking information sent if it came directly from a retailer – highlighting the need for brands to take ownership of the post-purchase experience.

Customer Loyalty 52

Customer Loyalty Customer Retail Omnichannel 52

365 Retail

DECEMBER 12, 2022

Marketing teams can focus their efforts away from poor performing products and commercial teams can use performance insights to better inform pricing, discounting and purchasing decisions. The post Discount disbelief, returns charge debate, and customer loyalty at a premium. in November 2022.

Customer Loyalty 57

Customer Loyalty Consumer Customer Multi-channel 57

Retail TouchPoints

SEPTEMBER 13, 2023

The solution lies in ensuring transparency, that is, making transaction information clearer to everyone. This can be as simple as adding a logo or digital receipts to each outgoing payment, thereby helping to jog customers’ memory and greatly reducing the odds of confusion when the bank statement arrives.

Shipping Costs 245

Shipping Costs Payment Services Banking Retail 245

Retail TouchPoints

MARCH 3, 2023

There are four main tactical challenges that retailers seem to be facing in getting personalization off the ground: Data management, data analytics, alignment of retail organizations across functions and tools and technology enablement. Customers’ data trails can help retailers access preferences, past orders and history.

Consumer 234

Consumer Customer Loyalty Customer Experience Recommendation 234

Retail TouchPoints

AUGUST 9, 2022

Appointments are among the best ways to build customer loyalty and ultimately, to grow and improve revenue.”. They scheduled over 3,000 appointments in a 10-month period, and 60% of these customers ended up making purchases,” said Tiwari. The appointments [themselves] were free but they led to revenue increases.”.

Webinar 286

Webinar Customer Loyalty Books Improvements 286

Retail TouchPoints

AUGUST 11, 2021

From supply chain and labor force disruptions to strict social distancing protocols, online and brick-and-mortar retailers alike have been forced to adapt their businesses practically overnight in order to retain customer loyalty and compete in the evolving digital economy. Leverage technology. An Introduction to PCI Compliance.

Payment Services 264

Payment Services Retail Electronics Information 264

Retail TouchPoints

FEBRUARY 17, 2021

With innovative technology and data solutions, retail stores can deliver highly targeted offers to engage customers. Still, in a world where the amount of information that exists is endless, it can be difficult to know where to begin. Invest in Technology Solutions. Reward Your Most Loyal Customers.

Customer Data 230

Customer Data Marketing Customer POS 230

Retail TouchPoints

OCTOBER 17, 2023

Everyone has heard of Chat-GPT and generative AI by now, and smart retailers are wondering how to best leverage these cutting-edge technologies safely. These same technologies can be leveraged over the phone and produce an equally elegant and effortless customer experience. What the voice channel needs is an AI Agent.

Customer 253

Customer Multi-channel Channel Customer Experience 253

Retail TouchPoints

JULY 12, 2023

The survey also found that less than 13% of retail organizations are investing in technology to tackle these challenges, instead remaining focused on short-term fixes like increasing prices and running marketing campaigns. That could include customized digital signage and instant discount offers based on your purchase history.

Payment Services 220

Payment Services Retail Point of Sale Supplies 220

Retail TouchPoints

SEPTEMBER 29, 2022

To help accomplish this, retailers are adopting circular business models and innovative technologies. For retailers finding it difficult to know where to start, there are a few ways to pivot and become greener — helping to protect the environment while presenting new ways to maximize revenue streams and engage with valued customers.

Retail 340

Retail Fashion Supplies Apparel 340

Retail TouchPoints

JUNE 17, 2021

Seeking to provide the same depth of product information that’s available online in a brick-and-mortar environment, Purina has partnered with Perch to create interactive endcaps in the pet sections of 200 Meijer stores. It includes product category information along with mobile integration into an augmented reality (AR) experience. “We

Beauty and Health 159

Beauty and Health Department Stores Accessories Customer Loyalty 159

Wiser

JULY 11, 2022

It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. With the right strategies in place, there are many possible benefits for your business, including: Attracting new customers.

Social Media 146

Social Media Retail Customer Loyalty Consumer 146

Retail TouchPoints

NOVEMBER 28, 2023

Fortunately, RMNs have the power to raise brand awareness, nurture customer loyalty and show off our brands’ creativity while closing the sale, because retail media is full-funnel. These are all mid-funnel tactics informed by the data from retail media.

Retail 226

Retail Social Media Channel Consumer 226