lateshipment

DECEMBER 17, 2023

Businesses assume the post-purchase phase of a customer journey to end with shipping and delivery Businesses assume returns are a cost-center that discourages customers from shopping with you again Businesses often operate with limited resources, making it challenging to dedicate the time and effort required for effective returns strategies.

eCommerce 130

eCommerce Shipping Costs Shipping Management 130

Retail TouchPoints

APRIL 25, 2022

Investment in the proper technologies needed to build a strong supply chain not only enables prompt replenishment of products in inventory, but also optimizes planning capabilities in rapidly evolving business ecosystems while minimizing duplication, errors and inefficiencies. The Future of Ecommerce is Automated and Digitized.

Supplies 276

Supplies eCommerce Shipping Costs Customer Loyalty 276

Retail TouchPoints

JANUARY 25, 2024

Many sites also require frequent password updates due to security standards or policies they abide by. Passkeys eliminate this once necessary but unwelcomed friction, leading to an improved user experience, deeper customer loyalty and higher conversion rates. The good news is that passkeys eliminate this problem.

Payment Services 237

Payment Services Cryptography Payments Improvements 237

lateshipment

AUGUST 13, 2020

Research has shown that having a generous return policy can increase your store’s sales but doesn’t necessarily translate into an increased volume of returns because great return experiences increase customer loyalty. Have a Clear Return Policy. It isn’t enough to have a clear return policy in place.

eCommerce 279

eCommerce Shipping Costs 3dcart Shipping 279

Retail TouchPoints

MARCH 14, 2023

One solution to this challenge is utilizing technology to get products back on the shelf before markdowns become necessary, according to Kieboom. When you’ve left returns to a policy like 30, 60 or 90 days , and you’re leaving it to the consumer to send it back, you have a slow back. billion annually.

Shipping Costs 212

Shipping Costs Retail Fulfillment Channel 212

Retail TouchPoints

NOVEMBER 17, 2023

Product substitution capabilities ensure they can respond to demand shifts, consumer trends and emerging technologies. If customers are purchasing the less expensive set at high volumes and demand is about to surpass supply, the company can substitute the premium product to keep the sale and delight the customer.

Shipping Costs 228

Shipping Costs Customer Experience Supplies Improvements 228

Retail TouchPoints

AUGUST 26, 2020

The price war “quick-fix,” however, is just one solution, and can have adverse long-term effects on profitability, price erosion and customer loyalty. Ultimately, altering prices may lead to confusion around quality and product performance, therefore threatening customer loyalty and dismantling product demand.

eCommerce 286

eCommerce Customer Loyalty PPC Social Media 286

Wiser

JULY 11, 2022

It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. With the right strategies in place, there are many possible benefits for your business, including: Attracting new customers.

Social Media 146

Social Media Retail Customer Loyalty Consumer 146

Retail TouchPoints

OCTOBER 27, 2021

Retailers’ health and safety policies and innovative technologies can help consumers feel more comfortable in stores. In addition to supply chain challenges, the rise in shrink and ongoing labor shortage makes loss prevention technologies critical for retailers during the high-traffic holiday season.

Consumer 249

Consumer Supplies Fulfillment Technology 249

Retail TouchPoints

AUGUST 11, 2021

From supply chain and labor force disruptions to strict social distancing protocols, online and brick-and-mortar retailers alike have been forced to adapt their businesses practically overnight in order to retain customer loyalty and compete in the evolving digital economy. Leverage technology.

Payment Services 262

Payment Services Retail Electronics Information 262

Algopix

DECEMBER 26, 2023

Adherence to Amazon’s Standards: Beyond avoiding fines and penalties, strict adherence to Amazon’s fulfillment policies acts as a foundational pillar for building and sustaining a positive seller reputation, crucial for long-term success and trust-building.

eCommerce 127

eCommerce Shipping Costs Arts Fulfillment 127

Retail TouchPoints

AUGUST 10, 2020

And as one of the final touch points a brand has with a consumer, having a designated role to focus on the supply chain is critical in helping your business keep up with the ever-evolving customer experience, which requires businesses to rapidly adopt new technologies, manage visibility and prioritize returns. Embracing Technology.

Supplies 151

Supplies eCommerce Merchant Services Retail 151

Wiser

MARCH 7, 2024

Highlighting the necessity of leveraging technology to enhance customer experiences and streamline operations, the panelists also emphasized the role of cross-functional collaboration in fostering a more cohesive and efficient approach to retail execution.

Retail 78

Retail Technology Customer Experience Operations 78

Retail TouchPoints

JANUARY 3, 2024

By shortening the returns cycle, retail leaders can keep their inventory fresh and appealing, encouraging repeat business and customer loyalty. A proactive approach can help transform the returns process from a logistical challenge into a strategic advantage, aligning with the evolving needs of both the business and its customers.

Retail 252

Retail Shipping Costs Improvements Customer Experience 252

lateshipment

AUGUST 10, 2022

“Be honest and loyal to the customer, be consistent with your branding, content, marketing, and communication policies, and be available for your customers.” – Kathryn Smithson, Chief Marketing Officer (CMO) at PathSocial . Stay truthful to your policies. Exchange and Return Policy.

eCommerce 130

eCommerce Social Media Definition Shipping 130

Ecommerce Platforms

AUGUST 29, 2022

The technology comes with a fantastic app market, brimming with tools to add to your store. Shopify apps can help with everything from SEO to email marketing, and customer service. Customer loyalty apps allow you to build your own loyalty program, referral strategy, or simply distribute loyalty points to customers.

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210

Korona

FEBRUARY 9, 2023

Use Product Returns to Your Advantage And Offer Free Shipping Another way to improve your retail store’s performance is to implement lenient return policies. These policies encourage consumers to take a chance on products they would otherwise hesitate to purchase. Choose tactics that will encourage customer loyalty.

Improvements 98

Improvements Payment Services POS Payments 98

lateshipment

FEBRUARY 3, 2023

Thus, e-commerce brands must start prioritizing customer retention over acquisition, as it is the best move to make. Increased customer lifetime value: Shopify found that customers who make repeat purchases have a higher lifetime value compared to one-time customers. Still not convinced? Why, you ask? Here’s why.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

ESW

JANUARY 16, 2024

Build loyalty In today’s competitive landscape, building brand loyalty is essential. Returns may seem like a hassle, but handling them efficiently can actually increase customer loyalty. By providing easy and quick return processes, customers are more likely to shop with a brand again in the future.

Gifts 78

Gifts Consumer Electronics Clothing Information 78

Retail TouchPoints

JULY 21, 2022

reaffirmed that data security concerns are impacting consumer behaviors, and that companies can’t afford not to take action: 83% of consumers said they were worried about how their data was tracked, captured and sold to advertisers when accepting a site’s consent banner and privacy policy. But a separate survey from Motive.co

Marketing 269

Marketing Consumer Information Customer Retention 269

Pivotree Blog

JULY 5, 2023

“The tire distribution industry has seen significant shifts in recent years, including the emergence of private label tires, and advanced use of data, analytics and technology logistics,” said Denis Gallagher, Vice President IT, Groupe Touchette.

B2B 52

B2B Customer B2C Supplies 52

lateshipment

SEPTEMBER 8, 2022

In the retail e-commerce space, it is always wise to stay relevant and implement technological advancements if you need to keep up with the ever-growing competition. One of such technology trends is to automate specific areas of your existing business operations to make your process efficient. Automate whatever you can.

eCommerce 130

eCommerce Shipping Live Chat Events 130

ChannelAdvisor

APRIL 7, 2019

Not only does this offer a more convenient experience for the customer, but it also creates additional revenue opportunities that you may otherwise miss. When executed effectively, this positive experience builds customer loyalty and leads to repeat purchases. Simplify inventory management. Optimize operations. Conclusion.

Omnichannel 85

Omnichannel Blog Merchant Services eCommerce 85

lateshipment

AUGUST 1, 2022

Return processes can be time-consuming and costly, and bad experiences can drive away customers, sometimes permanently. As ecommerce sales skyrocketed in recent years, many retailers opted to extend their return policies to offset issues caused by the pandemic. Providing a World-Class Customer Experience.

Customer Experience 147

Customer Experience Payment Services Customer Shipping Costs 147

lateshipment

OCTOBER 1, 2021

Brands across eCommerce are looking to improve their services at every touchpoint to build a loyal customer tribe and grow. And one way these eCommerce brands are advancing in their said vision is by constantly adopting newer technology in every area of operations.

Shipping Costs 130

Shipping Costs Shipping eCommerce Social Media 130

RetailMinded

JANUARY 29, 2021

The increase is down to more flexible return policies implemented by retailers to combat the challenges of retail during Covid-19 and increased eCommerce. Even though you may be dealing with dissatisfied customers, returns are an essential opportunity to engage with them in a positive way. Eliminate Friction From The Return Process .

Merchant Services 92

Merchant Services Retail Social Media eCommerce 92

Ecommerce Platforms

FEBRUARY 14, 2022

For instance, Amazon already has the potential to sell customers an out-of-stock item if a supplier has listed the item on the Amazon marketplace. The biggest challenge for the Stockly technology is figuring out how to sort through various formats for catalogs and managing the different inventories of a wild selection of retailers.

Small Business Retail 104

Small Business Retail Customer Loyalty Fulfillment Supplies 104

BigCommerce

AUGUST 17, 2018

Come up with an ironclad shipping and refund policy. Unless your brick-and-mortar store is already a nationally recognized brand, you’re going to need to spend time building relationships with your customers. One way to build trust between you and your shoppers is by being upfront about your shipping and refund policies.

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357

Wiser

MAY 30, 2023

By demonstrating a commitment to sustainability, businesses reassure customers about shopping with them, and can even urge shoppers to choose them over competitors who do not have similar policies in place. Waste Generation – Retailers can also use technology to be more sustainable.

Shipping Costs 147

Shipping Costs Retail Clothing Shipping 147

lateshipment

AUGUST 27, 2021

A: The best way to handle returns is to make returns easier for your customer. Informing your return policies beforehand, pre-printing return labels, offering multiple and flexible return methods, etc can all help you in making it as easy as shopping in your store. Common FAQs Merchants Have on Returns.

Shopify 130

Shopify Merchant Services Management Shipping Costs 130

FastSpring

JUNE 5, 2019

Besides having a fantastic product that people can’t get enough of, there are several things you can do to improve the customer experience and encourage customers to come back. Here are our top eight tips for building customer loyalty. If you want to garner customer loyalty, you have to stay top-of-mind.

Customer 72

Customer Payment Services Customer Loyalty Subscription 72

lateshipment

NOVEMBER 26, 2023

With the importance of customer retention clear, it’s time to focus on one particular component that is crucial to increasing your customer loyalty in the long run — ‘the post-purchase customer journey’. Make this policy easily accessible to customers on your website, checkout page, and order confirmation emails.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Demac Media

OCTOBER 5, 2017

Get Returnly’s 7 tips for managing your post-holiday returns , to recapture revenue and drive loyalty, in our FREE ebook, The Retailer’s Guide to The Galaxy Holiday Season: Increase Customer Loyalty Over the Holidays! Holiday peak season is a great opportunity for you to increase customer loyalty, as well as profits.

Customer Loyalty 44

Customer Loyalty Magento Shopify Gifts 44

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 136

Consumer Payment Services Fulfillment Multi-channel 136

ecomdash

JULY 31, 2019

This set the standard for price parity for the last few years, until now, when Amazon ended the policy and essentially reopened the price parity debate. . Customer Loyalty vs. Profits? . It helps to understand it if we boil it down to the heart of the debate: do you prefer customer loyalty or profits?

Multichannel 83

Multichannel Customer Loyalty eCommerce Channel 83

Kibo

JULY 2, 2014

Companies that enact stringent policies, like Kibo – which is PCI compliant – give shoppers the peace of mind they need to purchase online. Lastly, respondents increasingly expect a convenient, no-questions-asked return policy. Information security and privacy were also rated as top concerns for wary online shoppers.

Shipping Costs 62

Shipping Costs B2C B2B Shopping Carts 62

ESW

MAY 20, 2019

In turn, this means you will need more staff, more training and more tools to keep your customers happy. That’s why AJ Agrawal , Founder of Verma Media, says designing an exceptional customer service policy is one of the most important things a growing eCommerce brand can do.

eCommerce 112

eCommerce Customer Customer Loyalty Live Chat 112