Retail TouchPoints

NOVEMBER 14, 2023

Because while good data can help to create the kind of personalized experiences that drive business growth, offer value to the consumer and build lasting customer loyalty, there’s a catch — consumers are hesitant about sharing their data. For retailers, this presents a new kind of challenge, one that is uniquely modern.

Retail 220

Retail Customer Loyalty Technology Consumer 220

Wiser

NOVEMBER 13, 2023

Leveraging the potential of store associates to become product advocates opens up a new dimension for retailers to connect with their customers organically. Associates, well-versed with the store’s offerings and ethos, can truly embody the brand and foster a genuine connection with the customers.

Social Media 148

Social Media Retail Events Recommendation 148

BigCommerce

FEBRUARY 23, 2018

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. What is a Customer Loyalty Program?

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Retail TouchPoints

JUNE 27, 2022

How can businesses position themselves to attract consumers and deliver an exceptional in-store experience that builds customer loyalty and drives sales? Frontline sellers hold powerful influence over customer purchasing behavior. Still, these influencer recommendations do not come cheap. So what’s the plan?

Retail 251

Retail Recommendation Games Consumer 251

Wiser

JULY 11, 2022

It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. With the right strategies in place, there are many possible benefits for your business, including: Attracting new customers.

Social Media 146

Social Media Retail Customer Loyalty Consumer 146

Retail TouchPoints

AUGUST 23, 2023

Cameras and sensors surround a basketball court, treadmills offer visitors feedback on their performances, in-store trainers use the data to provide advice and assistants analyze results to make product recommendations. Loyalty must adjust to meet those evolving consumer expectations.

Travel 189

Travel Clothing Technology Customer Loyalty 189

Smile.io

JANUARY 2, 2020

Check out some other amazing loyalty programs in our Top 10 Customer Loyalty Programs of 2018 post. Think of your favorite brand—what type of incentive do they offer you for your loyalty? As a Playmaker, customers gain access to member-specific products created with or for them. It’s got it all!

Customer Loyalty 68

Customer Loyalty Customer Travel Customer Retention 68

Talkoot

FEBRUARY 16, 2023

Brands that aren’t leveraging the technology in at least some of their activities will fall behind–because, let’s face it, manually trying to personalize product recommendations, reach shoppers at scale, and guess how much inventory you need is near-on impossible and rife with human error. billion by 2028.

Retail 78

Retail Customer Loyalty Outdoor Recommendation 78

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 20, 2023

ChatGPT (Generative Pre-Training Transformer) is a new artificial intelligence chatbot developed by OpenAI. With these technologies, retailers can answer customer questions, make recommendations based on their previous shopping behaviors, and have the ability to complete transactions.

Customer Experience 98

Customer Experience Retail Customer eCommerce 98

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

Understanding AI in Retail & CPG Artificial Intelligence is the science of training computers to perform tasks that typically require human intelligence. AI algorithms analyze customer data to understand preferences, behavior, and purchase history. Request a demo today to unleash the power of data and transform your business.

Marketing 95

Marketing Retail Customer Loyalty Games 95

UpSellIt

MARCH 22, 2023

Give relevant and limited suggestions, rather than overloading customers with too many options. Maximize sales by offering just two to three well-targeted upsell recommendations. Get to the root of your customer’s problem and find out what they need. And personalized experiences build customer loyalty.

Payments 78

Payments Payment Services Recommendation Customer Loyalty 78

Optimizely

DECEMBER 6, 2018

Beyond that, discounts can train your new customers to wait and purchase only when you offer a discount. That way, you’re relying on a lower pressure ask that gets reluctant customers to buy into the idea that they’re getting a special deal while your product is still in-stock. Offer personalized recommendations.

eCommerce Marketing 210

eCommerce Marketing eCommerce Marketing Events 210

MagentoBrain

MAY 23, 2023

Customers who are loyal to a brand are more likely to make repeat purchases, recommend the brand to others, and defend it against competitors. In today's competitive market, building and maintaining brand loyalty is essential to stay ahead of the competition and thrive in the long term.

Social Media 52

Social Media Customer Loyalty Customer Data Improvements 52

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. Ensure your social media team is trained and equipped to handle customer inquiries.

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

Wiser

NOVEMBER 7, 2022

Shopper data can cover a myriad of different topics, from customers’ emotional state while in-store to how well your product displays are landing. Customer Loyalty. Doing so can result in more positive customer interactions, increased brand loyalty, higher brand awareness, and of course—more sales.

Improvements 146

Improvements Customer Loyalty Information Other 146

Retail TouchPoints

FEBRUARY 18, 2021

Even sporting goods and specialty athletic companies are seeing the benefits of appointments, as they allow associates to walk consumers through their preferred activities and make pointed recommendations based on their needs and behaviors. Are Appointments in Your Future? 4 Keys to Success.

Retail 275

Retail Beauty and Health Books Omnichannel 275

ESW

MAY 17, 2023

Brands in the consumer electronics space that consumerise B2B experiences not only grow business, but also increase customer loyalty, lifetime customer value and overall brand success. A good B2B ecommerce experience allows the seller to provide customers with a more streamlined, efficient and cost-effective buying experience.

B2B 78

B2B Payment Services Consumer Electronics Payments 78

Algopix

JULY 16, 2023

By leveraging the power of the best email marketing software, businesses can engage with their target audience, drive conversions, and boost customer loyalty. By including personalized product recommendations, tailored offers, and customized content, businesses can drive higher engagement and sales.

eCommerce 92

eCommerce Marketing eCommerce Platforms Recommendation 92

Optimizely

DECEMBER 25, 2018

Key takeaway: Despite the high volume of transactions, customers need to feel like each of your interactions with them is personalized and individualized, with dynamic content tailored to them. This is especially true if you want to foster long-term customer loyalty. Loyalty is everything. Offer a discount.

B2C 218

B2C B2B Marketing Technology 218

365 Retail

NOVEMBER 1, 2023

Equip your staff with the necessary training to ensure they are courteous, knowledgeable, and capable of providing valuable product insights and recommendations. An empowered and informed staff not only elevates the level of customer service but can also become a key differentiator in a competitive retail landscape.

Retail 97

Retail Customer Loyalty Customer Experience Information 97

RTP blog

NOVEMBER 19, 2018

Solutions such as these allow you to give shoppers expert opinions when needed and recommendations in real time. By digitizing retail business processes and deploying application performance monitoring in critical areas, you’ll be able to create superior and impactful digital customer experiences.

Retail 150

Retail Customer Data Operations Customer Loyalty 150

Retail TouchPoints

JUNE 3, 2021

While privacy advocates are happy, the threat to online retailers is an erosion of revenue and customer loyalty if they miss the mark in replacing ad tracking. What retailers are missing in today’s inbound tactics are new 1:1 personalization capabilities that go beyond product recommendations.

Marketing 174

Marketing White Paper Social Media Mobile 174

Wiser

OCTOBER 22, 2019

For example, associates in Best Buy may guide shoppers to a specific TV or provide a recommendation based on customers’ needs and wants. Suggestive selling is a sales strategy where retail associates prompt customers to buy a specific product or service, which can include an add-on item or additional purchase. Create one!

Retail 68

Retail Customer Loyalty Definition Improvements 68

Kissmetrics

JUNE 15, 2017

And when you enact initiatives to show customer appreciation, your customers are more likely to be loyal. Here are some customer appreciation initiatives you can start: Create customer loyalty programs. Customers want to be rewarded for their loyalty, and that’s exactly what a loyalty program aims to do.

Customer Retention 241

Customer Retention Customer Social Media Customer Loyalty 241

RTP blog

MARCH 15, 2017

I’m interested to learn more about how a new look at credit and debt can help all types of businesses increase sales and improve customer loyalty. The retailer’s Zachary Martz will discuss how the use of AI-driven algorithms to personalize product recommendations increased per-session revenue by 4.9%.

Webinar 150

Webinar eCommerce Mobile Omnichannel 150

Sailthru

DECEMBER 11, 2018

The Recipes, as we call them, come with recommended flows leading up to winback emails, in addition to welcome, post-purchase, and browse and cart abandonment. Now, they allow our customers to look beyond people’s actions and personalize communications based on their (likely) future actions with Predictive Entries.

Customer 87

Customer Marketing Recommendation Shopping Carts 87

GetElastic

SEPTEMBER 16, 2021

The next thing is to implement your idea to see if you see an increase in customer loyalty and repeat business. Other factors to consider when evaluating options include how much customer support is offered, availability of product training, and overall ease of use. It isn’t an issue of online versus offline.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

The next thing is to implement your idea to see if you see an increase in customer loyalty and repeat business. Other factors to consider when evaluating options include how much customer support is offered, availability of product training, and overall ease of use. It isn’t an issue of online versus offline.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

ROI Revolution

MARCH 12, 2020

Many major in-person events are being postponed, canceled, or virtualized after the Centers for Disease Control and Prevention recommended that all businesses cancel non-essential company travel. This recommendation is being taken seriously. When it comes to coronavirus, proactively addressing customer frustrations and fears (e.g.

eCommerce 204

eCommerce Shipping Costs Events Social Media 204

Retalon

FEBRUARY 14, 2024

Predictive analytics forecasts future scenarios, and prescriptive analytics provides recommendations for actions to achieve desired outcomes, such as inventory optimization, price adjustments, and sales forecasting. This kind of personalization can increase customer loyalty significantly.

Retail 41

Retail Operations Management Improvements 41

Omnisend

SEPTEMBER 8, 2020

Popular with megabrands like Nike and Proctor & Gamble, Magento is powerful, feature-packed and super-customizable, but can require coding so hiring a developer to help you unlock its potential is recommended. Nosto for Personalization and Product Recommendation. Yotpo for Generating Reviews. Analytics & Reporting Tools.

eCommerce 157

eCommerce Payment Services Payments Magento 157

retailnext

FEBRUARY 25, 2020

As with all customer-facing industries, in retail it is critically important you hire the right people and train them appropriately. If you hire the wrong staff or staff that are inadequately trained, you will be placing your brand at a disadvantage. The cost of training your staff doesn’t have to be very expensive either.

Payment Services 52

Payment Services Recommendation Presentation Retail 52

365 Retail

MAY 5, 2023

From virtual assistants like Siri and Alexa to recommendation engines on streaming platforms like Netflix and Spotify, AI is already working behind the scenes to make our interactions with technology more seamless and enjoyable. This has led to increased customer satisfaction and higher conversion rates for online retailers.

Retail 81

Retail Social Media eCommerce Technology 81

Dynamic Action

JULY 17, 2023

By listening to your customers and incorporating their insights throughout the merchandising process, you can establish customer-centricity as a fundamental aspect of your organization. In fact, according to a 2017 report by Deloitte, companies that prioritize customer-centricity are 60% more profitable compared to those that don’t.

Customer 62

Customer Channel Improvements Customer Experience 62

Ecommerce Platforms

DECEMBER 18, 2020

Customer loyalty emails. Product recommendations. Re-engagement or defunct customer emails. Seguno – Email marketing with targeting and recommended products, made just for Shopify. Bloggers use it, as do many recommendation platforms online. Newsletters. Abandoned cart messages. Promotional offers.

eCommerce Marketing 223

eCommerce Marketing eCommerce Social Media Marketing 223

Retalon

FEBRUARY 15, 2024

These retail analytics insights, a crucial aspect of broader retail data insights, not only shed light on optimizing inventory and enhancing customer engagement but also carve pathways for impactful pricing strategies. Another approach is investing in training existing employees.

Retail 41

Retail Operations Information Customer Loyalty 41

BigCommerce

AUGUST 17, 2018

If you’ve got a wide selection of products to choose from in your brick-and-mortar store, we recommend narrowing your inventory down to approximately 100 of the best-selling items for your online marketplace. “We Of course, I thought I had a great game plan but soon found out I needed a lot more training and equipment.

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357