article thumbnail

Google research finds rising customer expectations of online retail

Retail Technology Review

Google and Kantar have unveiled research into customer experience across online retailers, analysing 33,500 online shoppers across 17 countries (2,000 UK consumers).

article thumbnail

The Top 10 Sessions to See at IRCE 2018

Optimizely

It’s almost time for the Internet Retailer Conference & Exhibition , AKA IRCE — the massive ecommerce conference with the largest expo hall in the industry. Don Davis, Editor at Large, Internet Retailer. Fareeha Ali, Director, Research Strategy, Internet Retailer. Your customers are on Amazon.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Managing increasing customer demand proving difficult for online retailers

Retail Technology Review

Online retailers need greater automation in the warehouse to help meet delivery schedules during peak periods and to improve customer service, shows independent market research from Conveyor Networks.

article thumbnail

Online retailer eSpares launches customer video consultations to tap up bricks-and-mortar specialists

Retail Technology Review

eSpares, the UK online parts store for home appliances, has entered into a new partnership with technology provider ConferWith. The partnership will provide customers with real time advice from experts over live video as they browse online.

article thumbnail

ChannelSale Attends IRCE 2018—Pledges To Redefine Online Retail Industry

ChannelSale

In recent times, annually held IRCE (Internet Retailer Conference + Exhibition) has become a hallmark of excellence and inventiveness in the e-commerce industry that online sellers around the world participate in.

article thumbnail

The Rise of Shopper Promiscuity Calls For a New Approach to Market Research and Marketing

Retail TouchPoints

The Value of Online Retail Sources Varies by Category. While shoppers do turn to online retail sources for information about their purchases, the degree to which they do so, and the degree to which they find those sources to be influential to the final purchase decision, varies from category to category.

Marketing 279
article thumbnail

From Brexit to omni-channel fulfilment – a year-in-review for online retail

Retail Technology Review

Amidst ongoing political turbulence and the continued transformation of the modern high street, 2019 was a challenging year for retail to say the least. Brexit uncertainty, combined with the growing customer demand for sustainability and superior levels of customer service, has put substantial pressure on embattled retailers.