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Gamified Training Boosts Brand’s Appliance Sales 26.2%

Retail TouchPoints

Appliance manufacturer Bosch Siemens Hausgeräte (BSH) has adopted a gamified training solution from Attensi that features competition-based true-to-life scenarios designed to help salespeople remember product features, understand shopper motivations and close the sale. Training Provides a ‘Safe Space’ to Learn and Fail.

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Guarding the Retail Fortress: Cybersecurity Challenges and Network Interruption Risks

Retail TouchPoints

With this evolution into digital sales and the increased use of data mining, retailers are facing unprecedented challenges in digital security. Cyberattacks and network outages can disrupt operations and erode customer loyalty. Employee Training Avoiding human error is often the first line of defense against cyber threats.

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NRF 2024: Key Takeaways From Retail Thought Leaders

RetailMinded

The goal should be making customers want to shop and pick up not just one thing, but two, three things. ” Speaking of standards, The Retail Doctor , Bob Phibbs, shared with me that “any way that you can train an employee to engage a customer is important. .” ” I couldn’t agree more.

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How To Improve A Dispensary Customer Experience

Korona

A driving factor for many shoppers’ choice is the customer experience offered by each cannabis retailer. Improving a dispensary customer experience is an ongoing process that should be continuously polished and adjusted. Below is a detailed guide on how to improve dispensary customer experiences. Table of Contents.

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Mobile POS Empowers The North Face Associates to Venture Beyond the Cash Wrap

Retail TouchPoints

Associates now have the power to start their engagement with customers as soon as they enter the store and until they make a purchase — something Smith said was critical to the mobile POS rollout. It puts the onus on the employees to take the device out of their pockets while they’re having a conversation with a customer.”

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Retailers Get Real with AI: Four AI-Powered Apps We’ll See this Year

Retail TouchPoints

For the most part, retailers have deployed AI to tackle low-hanging fruit such as automated customer service chatbots, personalized content for one-to-one marketing campaigns and improved store and inventory analytics. He is a faculty coach at The University of Chicago Booth School of Business, training educators on new innovation concepts.

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Laying the Operational Foundation for Autonomous Stores

Retail TouchPoints

One of the biggest operational changes that grocery retailers will face is employee training and role reassignment. With the adoption of autonomous store technologies, employees will shift into customer service and technical roles. Grocery retailers must create specialized training programs for new roles and responsibilities.