Forrester eCommerce

APRIL 11, 2024

You’re also underestimating the amount of training and upskilling your employees need to productively use these tools. Low AIQ Undermines Your AI Ambitions If you’re like most leaders we speak with, you’re still figuring out generative AI and other AI solutions for employees. As […]

Customer 485

Customer Other Customer Experience Technology 485

Forrester eCommerce

DECEMBER 1, 2023

Forrester's Store Associate Enablement Vendor Landscape has published, and this blog breaks down how retailers can leverage these tools for their associates.

Retail 231

Retail Customer Blog Technology 231

Retail TouchPoints

FEBRUARY 5, 2024

Ingka Group , parent company of Ikea Retail, has debuted an AI-powered home design inspiration and shopping tool on the OpenAI GPT Store. Ikea’s is just the latest customer-facing generative AI solution to hit the market. The Ikea Assistant is currently available for GPT Plus users in the U.S.

Omnichannel 278

Omnichannel Recommendation Improvements Marketing 278

Forrester eCommerce

JUNE 16, 2021

Agent augmentation tools make the lives of contact center agents easier by enabling them to deliver high-caliber customer support. Yet today’s technology is siloed; there isn’t a unified agent augmentation solution that aggregates all of the tools that agents need and/or should have.

Customer 281

Customer Technology Marketing 281

Retail TouchPoints

APRIL 17, 2023

Men’s Wearhouse is enhancing its digital experience with the launch of Wedding Wingman, a digital tool designed to assist grooms and groomsmen in selecting the perfect look for the wedding day by providing inspiration and guidance for selecting wedding attire.

Apparel 278

Apparel Omnichannel Technology Customer 278

Retail TouchPoints

SEPTEMBER 14, 2023

Meta has introduced a slate of new advertising tools ahead of what the Facebook parent company is referring to as “the first AI-powered holiday season.” AI is taking center stage across the advertising industry with more tools available to marketers than ever before.”

Magento 299

Magento Events BigCommerce Reference 299

Forrester eCommerce

OCTOBER 24, 2023

We just released a huge new report: How Security Tools Will Leverage Generative AI with collaboration across the entire Forrester Security and Risk team.

Management 499

Management Customer 499

Retail TouchPoints

NOVEMBER 21, 2023

Walmart Business has spent the last year building out its solutions and services for SMB customers, including a dedicated membership offering and tailored app experience. Now Walmart is helping small businesses prepare for holiday office celebrations. “It also goes a long way in fostering a sense of camaraderie and team spirit.”

Small Business Retail 234

Small Business Retail Payment Services Gifts Omnichannel 234

Kissmetrics

SEPTEMBER 1, 2021

Artificial intelligence (AI) tools for media let you create content at scale in a previously impossible way and you don’t even need design experience to create something impressive. On a seemingly daily basis, new AI tools emerge to help people create articles, video scripts, logos, and more. AI isn’t new.

Article 363

Article Subscription Demo eCommerce 363

Retail TouchPoints

SEPTEMBER 22, 2022

The solution is designed to help retailers tailor their emails to make product discovery easier and extend personalization beyond their site in order to drive a superior shopping experience throughout the entire customer lifecycle. The solution was launched through an integration with Klaviyo, a unified customer platform.

Recommendation 318

Recommendation Retail Customer Marketing 318

Retail TouchPoints

APRIL 26, 2023

Approximately three years ago, executives at Northern Tool + Equipment were determined to do something about this, both to save on shipping costs and also to enhance the experience for its customers and warehouse associates. We’re always asking, what can we do to connect the customer with the delivery?”

Shipping Costs 231

Shipping Costs Shipping eCommerce Improvements 231

Retail TouchPoints

NOVEMBER 1, 2023

Just in the time for the holiday shopping season, Google is debuting new features to help merchants capture consumers’ attention in search results, including a small business “tag,” generative AI tools for product imagery and a more detailed business information module in search results. The tools will be available first to U.S.

Merchant Services 252

Merchant Services Small Business Retail Social Media Shopify 252

Algopix

FEBRUARY 26, 2024

Leveraging Product Research Tools for Amazon Sellers In today’s highly competitive eCommerce landscape, finding the right products to sell on Amazon can make all the difference in the success of your online business. This is where product research tools come into play.

eCommerce 128

eCommerce Beauty and Health Information Consumer 128

Groove

SEPTEMBER 26, 2023

Enter the world of video content AI tools – a transformative wave of technology that is revolutionizing the way videos are produced, edited, and optimized. In this chapter, we embark on an exploration of these cutting-edge tools, showcasing their remarkable capabilities and highlighting their profound impact on the art of visual storytelling.

Merchant Services 195

Merchant Services eCommerce Social Media Presentation 195

Digital Doughnut

FEBRUARY 23, 2024

Explore tech tools for businesses to boost customer experience, from personalisation to real-time feedback, ensuring superior service and growth.Explore tech tools for businesses to boost customer experience, from personalisation to real-time feedback, ensuring superior service and growth.

Customer 96

Customer Customer Experience Technology 96

Forrester eCommerce

APRIL 18, 2023

Customer success platforms are purpose-built to support customer success's objective of retention and expansion.

Customer 195

Customer 195

Groove

OCTOBER 4, 2023

In the realm of digital marketing, email continues to be a potent and influential channel for engaging with audiences, fostering customer relationships, and driving business growth. AI-powered email marketing tools represent a transformative leap forward, merging human creativity with the computational power of AI algorithms.

Merchant Services 195

Merchant Services eCommerce Marketing Recommendation 195

Practical eCommerce

MARCH 25, 2024

This week's rundown includes new tools for livestream commerce, cross-border transactions, logistics, omnichannel sales, customer experience, fraud prevention, and more. The post New Ecommerce Tools: March 25, 2024 appeared first on Practical Ecommerce.

eCommerce 126

eCommerce Omnichannel Customer Experience Customer 126

Groove

OCTOBER 2, 2023

However, with the rapid advancement of artificial intelligence (AI), a new era of possibilities has unfolded, offering innovative tools that redefine the boundaries of effective copywriting. AI-driven copywriting tools represent the combination of human ingenuity and computational brilliance.

Merchant Services 195

Merchant Services Social Media SEO Blog 195

Groove

SEPTEMBER 26, 2023

Enter the world of video content AI tools – a transformative wave of technology that is revolutionizing the way videos are produced, edited, and optimized. In this chapter, we embark on an exploration of these cutting-edge tools, showcasing their remarkable capabilities and highlighting their profound impact on the art of visual storytelling.

Merchant Services 195

Merchant Services Social Media eCommerce Presentation 195

Retail TouchPoints

JANUARY 29, 2024

Lowe’s and Target , founding supporters of the initiative, were among nine RILA member companies that identified the scope 3, Category 11 challenges in today’s reporting environment, and they are collaborating with industry peers and Optera to develop the tool. “As

Outdoor 266

Outdoor Electronics Retail Consumer 266

Retail TouchPoints

MARCH 27, 2023

Healthcare providers can now leverage a suite of digital tools from Instacart that are designed to enhance collaborative care, promote healthy choices and deliver nutritious food to patients and their families, particularly those living in food deserts or needing a medically restricted diet. “We

Recommendation 316

Recommendation Technology Management Customer 316

Kissmetrics

JULY 12, 2021

However, as customers evolve, so does the unpredictable marketing landscape. But marketing automation tools make your job a little more painless, so you and your team can focus your time and attention on other efforts that drive revenue. Plus, Constant Contact allows you to quickly embed custom forms on your landing pages.

Marketing 362

Marketing Payment Services Payments Events 362

Forrester eCommerce

AUGUST 25, 2021

Retail associate enablement tools enhance the customer experience in the physical store and improve both labor and store operations efficiency.

Retail 445

Retail Customer Experience Operations Improvements 445

Groove

OCTOBER 10, 2023

In this chapter, we embark on a journey through the world of SEO AI tools, exploring their exceptional capabilities and revealing how they empower businesses to stay ahead in the competitive search rankings. AI-powered SEO tools represent a paradigm shift, fusing human expertise with the computational power of AI algorithms.

Merchant Services 195

Merchant Services eCommerce SEO Improvements 195

Retail TouchPoints

APRIL 25, 2023

The payments provider also is adding new tools designed to help retailers and content creators engage with their audiences in more effective ways. Customer Tools Enable Greater Discovery Customer-facing additions include the new discovery shopping feed, powered by Klarna’s in-house AI recommendation engine.

Payment Services 289

Payment Services Social Media Recommendation Consumer 289

Retail TouchPoints

SEPTEMBER 25, 2023

Shopify is expanding the reach of its merchant advertising tool Audiences to include all major advertising platforms. and Canada Shopify Plus merchants, first debuted in May 2022 , with the goal of helping brands identify and reach target customers on their preferred advertising networks.

Shopify 255

Shopify Apparel Games Other 255

Retail TouchPoints

MARCH 6, 2024

Common missteps that mismanage customer expectations include inaccurate online product descriptions, low-quality images, lack of inventory visibility or accuracy and inadequate sizing details. Circumstances aren’t always ideal, though, and the tools brands need aren’t always within immediate reach.

Customer Experience 281

Customer Experience Shipping Costs eCommerce Improvements 281

Retail TouchPoints

FEBRUARY 16, 2023

Powered by proprietary machine intelligence and mapping learnings from hundreds of leading brands and digital teams, the tool aims to provide outcome-driven insights that enable anyone to easily identify and respond to digital customer needs.

Improvements 250

Improvements Customer Retail Customer Experience 250

Retail TouchPoints

JULY 20, 2023

Walmart Business has rolled out a series of enhanced offerings for its small business customers, including a dedicated app , a new partnership with Angi (formerly Angie’s List) to help SMBs connect with local service professionals, and an expanded product assortment via integration with the Walmart Marketplace.

Small Business Retail 216

Small Business Retail Supplies Blog Customer 216

ROI Revolution

MARCH 6, 2024

We’ve put together a list of some of our favorite free SEO tools and resources that we use daily, and we think you’ll appreciate them, too. Google has three tools for that: Google Analytics (GA4) Google Search Console (GSC) Pagespeed Insights GA4, GSC, and Pagespeed Insights are all free SEO tools from Google.

SEO 148

SEO Document Recommendation Magento 148

Groove

OCTOBER 10, 2023

In this chapter, we embark on a journey through the world of SEO AI tools, exploring their exceptional capabilities and revealing how they empower businesses to stay ahead in the competitive search rankings. AI-powered SEO tools represent a paradigm shift, fusing human expertise with the computational power of AI algorithms.

SEO 195

SEO Merchant Services eCommerce Improvements 195

Practical eCommerce

FEBRUARY 15, 2024

What do customers and prospects think about you or your company? These tools analyze mentions across the web. The post AI Tools for Brand Monitoring appeared first on Practical Ecommerce.

eCommerce 123

eCommerce Customer 123