Retail TouchPoints

MARCH 29, 2021

Continually mining and employing data is essential if retailers — and their brand partners — are going to meet shoppers’ expectations of seamless, omnichannel shopping experiences. Before implementing any e-commerce solution, retailers need to ask themselves the right questions.

eCommerce 298

eCommerce Payments Retail POS 298

Retail TouchPoints

JULY 29, 2021

As the company’s SVP and GM of Ecommerce, Bojanowski was at the center of the storm. With a well-established website, app and loyalty program, Sephora was able to take the almost overnight shift to ecommerce in stride. RTP: Anything else on the omnichannel front that you have your eyes on now stores have reopened?

Live Chat 278

Live Chat Omnichannel Social Media Payment Services 278

Forrester eCommerce

JULY 30, 2020

Marketers today must understand and use myriad technologies to support omnichannel ad strategies and deliver moments-based marketing. But the landscape of 7,000+ options is overwhelming and rapidly evolving, especially as new privacy regulations and tech giants like Apple and Google limit access to consumer data.

Omnichannel 437

Omnichannel Technology Consumer Marketing 437

Ecommerce Platforms

MARCH 18, 2023

Ecommerce stores, on the other hand, are online platforms, where customers can purchase products using credit cards and other digital payment methods, and have them shipped to their homes, or a pickup location. Both retail and ecommerce stores have their own distinctive pros and cons to consider for any entrepreneur. What is Ecommerce?

eCommerce 104

eCommerce Shipping Costs Payment Services Small Business Retail 104

ESW

JUNE 23, 2023

Global ecommerce sales are expected to increase to $5.4 And as the number of ecommerce consumers continues to grow, new markets and segments are emerging along with it. According to Morgan Stanley, parts of Southeast Asia and Latin America could experience 17% to 20% ecommerce growth over the next five years.

Consumer 78

Consumer eCommerce Payment Services Shipping Costs 78

Retail TouchPoints

JUNE 13, 2023

This involved creating a seamless omnichannel experience that allowed customers to interact with us both in-store and online without friction.” Unified commerce: Consumers today expect a seamless shopping experience across channels. We must ensure that our systems and data are secure and that our customers’ privacy is protected.

Supplies 237

Supplies Customer Experience Technology Omnichannel 237

Forrester eCommerce

JANUARY 27, 2022

Brands have experienced massive business disruption because of the pandemic, shifts in consumer behaviors, changes to the advertising and data ecosystems, and rising concerns around privacy.

Marketing 195

Marketing Omnichannel Consumer Customer 195

Retail TouchPoints

JUNE 15, 2021

LiveRamp’s Safe Haven platform enables data and analytics collaborations between Carrefour and its CPG partners in a safe, privacy-preserving environment. That’s why finding secure ways to share relevant consumer insights while still respecting customer privacy is becoming essential.

eCommerce 191

eCommerce Retail Supplies Customer Experience 191

ESW

OCTOBER 2, 2023

Retailers and brands with DTC ecommerce channels often look to international markets to grow customer bases and revenue. Top Challenges in International Ecommerce Customer Service The first step to providing exceptional global customer service is to understand its inherent challenges. – you should localise your customer service.

Payment Services 154

Payment Services Customer Payments Omnichannel 154

GetElastic

MAY 14, 2020

Despite the buzz around AI’s potential to make ecommerce as personal and natural as an in-store visit, fully-baked intelligent shopping assistance remains several years away. According to LivePerson’s analysis of over 20 years of live chat logs, 70% of ecommerce chat inquiries can easily be handled by automation.

Payment Services 138

Payment Services eCommerce X-cart Payments 138

BigCommerce

SEPTEMBER 12, 2017

Get your free comprehensive omnichannel report now. However, despite how easy it is to launch a webstore, scaling an online business remains extremely difficult even for the most seasoned ecommerce expert. Ecommerce sales are growing, but many retailers are struggling to capitalize on their digital sales channels. Free Download.

eCommerce 420

eCommerce Beauty and Health Social Media Customer 420

Retail TouchPoints

JULY 21, 2022

Data privacy has come into sharper focus over the past year thanks to new state legislation and federal privacy laws like the American Data Privacy and Protection Act (ADPPA). In fact, by the end of 2024, 75% of the world’s population will have personal data protected under modern privacy regulations , according to Gartner.

Marketing 277

Marketing Consumer Information Customer Retention 277

Fabric

NOVEMBER 2, 2023

Enterprise e-commerce platforms are purpose-built to handle the complex needs of large-scale retail operations. With global e-commerce sales projected to reach $6.3 A powerful solution for enterprise Enterprise e-commerce platforms are purpose-built to handle the complex needs of large-scale retailers.

eCommerce Platforms 130

eCommerce Platforms eCommerce Payment Services Merchant Services 130

Retail TouchPoints

JULY 25, 2022

Since launching the service at its four Santiago, Chile locations in February 2022, approximately 25% of online shoppers now choose the click-and-collect option — and that number is still on the rise, according to Thania Contreras, Ecommerce Manager at Grupo Axo. Poor Delivery Ecosystem, Privacy Concerns Fuel Click-and-Collect Growth.

Fulfillment 206

Fulfillment Shipping Costs Omnichannel Operations 206

Optimizely

MAY 23, 2019

You don’t need us to tell you that mobile commerce is killing it. Unfortunately, many ecommerce websites and online stores simply aren’t easy to navigate via phone. Because of that, many marketers assume you need to build an app in order to succeed in mobile commerce. H&M: Omnichannel and push notifications.

Mobile 150

Mobile eCommerce Omnichannel Recommendation 150

Retail TouchPoints

MARCH 5, 2024

But what works for ecommerce giants like Amazon and Walmart won’t work for Main Street, and with opportunities for small- to medium-sized retailers ripe for the taking, it’s never been more critical to get in-the-know. billion in digital spending in 2022 alone. Quality and safety control measures.

Retail 260

Retail Customer Data Channel Arts 260

Retail TouchPoints

SEPTEMBER 10, 2020

Growth can be a challenge, particularly when there’s new leadership at a company with brands that date back as far as two centuries as well as wide distribution across mass, department and specialty store and e-Commerce channels. The three brands that now have dedicated e-Commerce sites are Gryphon , Vellux and Lady Pepperell.

eCommerce 211

eCommerce Fashion Consumer Retail 211

Algopix

JULY 13, 2023

Welcome to our comprehensive guide on the best eCommerce CRM systems. In today’s competitive online marketplace, effectively managing customer relationships is crucial for the success of any eCommerce business. Why is CRM Important for eCommerce Businesses? What Is a Customer Relationship Management System?

Payment Services 78

Payment Services eCommerce Management Customer 78

Smile.io

MARCH 21, 2023

This article will dive into why personalization is critical in today’s ecommerce landscape. Why is ecommerce personalization important? Personalization is about creating unique customer experiences, whether an ecommerce UX homepage design or interaction via smartwatches. How does the tool protect users’ data?

eCommerce 69

eCommerce Shopping Carts Customer Loyalty Recommendation 69

Retail TouchPoints

MAY 10, 2022

Now, the inaugural RICE represents an expanded collective of well-known events and brands across ecommerce, omnichannel and store design. We are seeing connected commerce reach a whole new level of opportunity,” said Adam O’Brien, Show Director of RICE. Version 1.0

Retail 258

Retail Internet Retail Events Omnichannel 258

Retail TouchPoints

OCTOBER 13, 2022

As the concurrent shift toward consumer privacy and away from third-party cookies continues, brands are going to have to intelligently leverage data to better understand their consumers and forge more strategic (and unique) paths to growth. Using Data to Unlock Expansion Opportunities. Building a DTC Brand Beyond Borders.

Omnichannel 258

Omnichannel Consumer Outdoor Channel 258

Retail TouchPoints

NOVEMBER 11, 2020

While there are several security priorities organizations should consider as they digitally transform to meet the demands of ecommerce, two places to start are internal infrastructure and customers. Align compliance, customer privacy and data security: Many retailers are having employees work remotely.

Merchant Services 166

Merchant Services Retail POS Presentation 166

ChannelAdvisor

JUNE 23, 2022

The new report, Vast, Fast, and Relentless: Consumer Buying Enters a New Era , looks at the state of the customer-empowered commerce landscape — and what’s to come for B2C businesses who are ambitious enough to keep up. Corporate ethics span a range of topics, from data privacy and transparency to sustainability and human rights.

B2C 91

B2C eCommerce Travel Consumer 91

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. .

Customer Loyalty 212

Customer Loyalty Customer Retail Shipping Costs 212

Retail TouchPoints

JULY 22, 2020

For privacy reasons when I was rising through the ranks as a rare Black banker, I sometimes used a pseudonym, based on my middle name ‘James,’ when photographing strangers,” Zeitlin wrote. Like many omnichannel apparel retailers, Tapestry has struggled with the effects of the coronavirus pandemic. 13, 2020.

Omnichannel 204

Omnichannel Apparel Reference Retail 204

Retail TouchPoints

SEPTEMBER 8, 2022

Ecommerce companies have to balance two big ideas right now: A low-friction customer journey that turns into a high conversion rate; and A high-security marketplace that is compliant with government mandates. For the sake of user privacy, this is not an invasive process, either. Why Conversion and Security Aren’t Mutually Exclusive.

Payment Services 248

Payment Services Payments Social Media Information 248

ChannelAdvisor

JUNE 23, 2022

The new report, Vast, Fast, and Relentless: Consumer Buying Enters a New Era , looks at the state of the customer-empowered commerce landscape — and what’s to come for B2C businesses who are ambitious enough to keep up. Corporate ethics span a range of topics, from data privacy and transparency to sustainability and human rights.

B2C 59

B2C eCommerce Travel Consumer 59

Retail TouchPoints

MAY 27, 2021

They join a growing roster of retailers that are expanding their online reach by allowing third-party brands to sell directly through their ecommerce sites , bypassing traditional wholesale relationships. Google’s recent partnership with Shopify was referred to by analysts as “pivotal” in its efforts to compete with Amazon.

Retail 234

Retail Fulfillment eCommerce Department Stores 234

ESW

SEPTEMBER 29, 2023

The commerce landscape has evolved dramatically in the last 30 years. To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? An omnichannel approach ensures that brands meet customers where they are.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Retail TouchPoints

JULY 21, 2023

They should’ve waited for Europe to be ready, but they couldn’t wait for the privacy policies because they were riding the tailwinds of Twitter and the degradation of their service,” said Matt Maher, Founder of M7 Innovations in an interview with Retail TouchPoints. I just don’t know if it will find its footing in the long term.”

Social Media 237

Social Media Information eCommerce Definition 237

ROI Revolution

JANUARY 3, 2020

For our December 2019 marketing news recap, we’ll be covering some of the biggest news in the digital marketing world since last time , including slowing Instagram growth, new privacy laws impacting the U.S., California Enacts Biggest Privacy Law in U.S. the best marketing campaigns of 2019, and more. Marketing News Highlights.

Marketing 78

Marketing Social Media Food and Beverages Omnichannel 78

Retail TouchPoints

JUNE 27, 2023

“The debate is over — retail media is now almost universally recognized as one of the most effective methods of commerce marketing,” declared The Mars Agency in its third annual Retail Media Report Card. But number three was in-store and omnichannel sales data. They wanted to know how those ads were driving sales in-store.

Retail 254

Retail White Paper Customer Experience Marketing 254

UpSellIt

JANUARY 25, 2023

Surveys, quizzes, gated content, or incentives are a common way for brands to grab this information while abiding by the new privacy laws. Website Personalization Trends to Use in 2023 60% of consumers are likely to become repeat buyers after receiving personalized ecommerce experiences.

Omnichannel 78

Omnichannel Recommendation Information Consumer 78

UpSellIt

JANUARY 25, 2023

Surveys, quizzes, gated content, or incentives are a common way for brands to grab this information while abiding by the new privacy laws. Website Personalization Trends to Use in 2023 60% of consumers are likely to become repeat buyers after receiving personalized ecommerce experiences.

Omnichannel 78

Omnichannel Recommendation Information Consumer 78

Ecommerce Platforms

OCTOBER 12, 2022

When debating which ecommerce platform to consider, it’s important to learn the advantages and disadvantages of each option. It’s secure, affordable, and an all-in-one ecommerce store builder that’s suitable for beginners and advanced users alike. Reasons to Learn About Shopify Pros and Cons. Shopify has an impressive track record.

Payment Services 211

Payment Services Shopify Merchant Services Payments 211

Smile.io

MARCH 8, 2024

There have been shopping channels since the 1980s, but then the internet came along, and ecommerce hasn’t slowed down since.    Since then, the live commerce sector has grown massively , reaching a value of $1,498.7 Unsurprisingly, China is a big player, with an ecommerce market worth $885.94 Not anymore.

Social Media 71

Social Media Customer Loyalty Customer Retention eCommerce 71

Omnisend

JANUARY 24, 2022

BigCommerce and Magento are two of the most widely used ecommerce platforms in the world. In fact, these two services are behind ecommerce stores for major global brands including Skullcandy, Ben and Jerry’s, and Burrow (BigCommerce) as well as HP, Rossignol, and Food Service Direct (Magento). Reading Time: 7 minutes.

Magento 78

Magento BigCommerce Payment Services Payments 78