Retail TouchPoints

MAY 4, 2022

It’s no secret that in-person shopping is a multi-sensory experience. How a retail space makes someone feel in terms of comfortability has a surprising effect on how much they will likely spend. While most know that it’s important to make a store visually appealing, including proper lighting and designing an interior layout that’s easy to navigate, many often forget the other senses that play a key role in the overall shopping experience — like sound.

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RetailDive

MAY 4, 2022

Sycamore Partners and an unnamed suitor have offered to buy the retailer as consumer-facing office supplies specialists wrestle with declining demand.

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Retail TouchPoints

MAY 4, 2022

Macy’s will be bringing more Reebok apparel to its customers beginning in 2023 through a partnership with brand development firm Authentic Brands Group. This expansion will see Macy’s will expand its assortment of Reebok men’s, women’s and children’s sportswear and activewear in stores, on macys.com and within the Macy’s app. While the Reebok Design Group will serve as the design and development source for products, through the partnership Macy’s also will develop exclusive product offerings.

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RetailDive

MAY 4, 2022

On top of the pandemic's challenges, the sprawling, experience-rich, debt-ridden mall has been beset by several delays and mishaps.

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Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payments

Retail TouchPoints

MAY 4, 2022

Purple has appointed supply chain veteran Eric Haynor as its COO, effective June 6, 2022. In this role, Haynor will guide future growth with efficient supply chain management and manufacturing as Purple fortifies its business through direct-to-consumer online channels, traditional retail partners, third-party online retailers and owned retail showrooms.

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RetailWire

MAY 4, 2022

A record 4.5 million workers in the U.S. quit their jobs in March, according to data from the Bureau of Labor Statistics. “As employers require workers to return to offices, quits are ticking upwards. A major reason for quitting is to find a remote opportunity,” wrote Julia Pollak, chief economist at ZipRecruiter. The number of available jobs rose to 11.5 million in March.

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Article 98

RetailDive

MAY 4, 2022

The former chief executive of Belk, Lisa Harper, is now in the top spot. Previous CEO Liz Muñoz was named the company's chief creative officer.

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Retail TouchPoints

MAY 4, 2022

Walgreens has made three new executive appointments, including its newly created role of Chief Product Officer. Former Calvin Klein executive Linh Peters has been named SVP and Chief Marketing Officer; Luke Rauch rejoins the Walgreens team, after a stint at parent company Walgreens Boots Alliance , as SVP and Chief Merchandising Officer; and former Walmart executive Bala Visalatha will take on the new role of SVP and Chief Product Officer.

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RetailDive

MAY 4, 2022

At its second NewFronts presentation, the company showed off a tool that lets advertisers insert their products into programming even after filming ends.

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Retail TouchPoints

MAY 4, 2022

Saks is marking Mental Health Awareness Month with multiple initiatives in May, including the sale of positive affirmation decals, a virtual event on its Saks Live digital platform and a special window installation at the Saks NYC flagship store. Additionally, the Saks Fifth Avenue Foundation has launched an open grant application for nonprofit organizations seeking funding for mental health programs.

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

GetElastic

MAY 4, 2022

Composable Commerce may have reached buzzword status, but its driving force in today’s eCommerce success stories is unrefuted. Both major and up and coming brands are adopting its approach and architecture to transform the customer experience at speeds faster than ever expected. Today’s customer demands it. As an agency it’s critical to be at the forefront of technology, with every resource at your disposal to deliver on your client’s expectations.

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RetailDive

MAY 4, 2022

The company's fulfillment network "quickly transitioned from being understaffed to being overstaffed" in Q1, CFO Brian Olsavsky said.

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Fulfillment 94

Digital Doughnut

MAY 4, 2022

Whether your campaign’s final objective is to raise sales, enhance brand exposure, or reach out to a new audience, you need to prepare ahead.

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RetailDive

MAY 4, 2022

While the company is expanding its tech hubs in the state, it is grappling with overstaffing in its fulfillment network.

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Fulfillment 103

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

Smile.io

MAY 4, 2022

If you’re an ecommerce marketer, you know growing sales to your online store is amongst your top priorities. But growing a business and engaging with new customers is always easier said than done. And sometimes, what once worked really well for your business is no longer cutting it. Don’t worry, every marketer has been there. With how fast the landscape of ecommerce is changing, it can help to have some fresh growth strategies before you.

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eCommerce Marketing eCommerce Marketing Customer Retention 73

RetailDive

MAY 4, 2022

Eric Haynor, who has 30 years of supply chain management experience, replaces John Legg, who exited the position in April.

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Supplies Management 96

365 Retail

MAY 4, 2022

B2B online marketplace ShelfNow announces the launch of blockchain integration throughout its intelligent platform to become the world’s first blockchain-enabled marketplace, promoting transparency, sustainability, accountability and ethical operations. In partnership with Trackgood , a New Zealand software company, ShelfNow is introducing blockchain capabilities to its platform to optimise transparency and ethical practices for its producers and buyers.

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Document Small Business Retail Supplies Travel 64

RetailWire

MAY 4, 2022

Amazon.com has told staff that it would pay up to $4,000 in travel expenses for a variety of non-life threatening medical procedures including abortions. The company in a message to employees said the benefit would apply if the medical procedure could not be done within 100 miles of their home.

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Travel Article 52

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

365 Retail

MAY 4, 2022

Pricing and promotions sensitivity soars as consumers tighten their belts during the cost-of-living squeeze, the latest research from Retail Insight , the leader in retail execution, reveals. Original research of over 1,000 UK shoppers by Retail Insight showed that now two thirds (65%) have become more price conscious since the start of the pandemic when shopping for groceries, rising to three quarters (74%) of 18–24-year-olds.

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Supplies Customer Loyalty Retail Consumer 52

Digital Doughnut

MAY 4, 2022

Push notifications have emerged as the best and fastest way to communicate with customers at every point of the customer journey. However, they are loaded with various sets of challenges. OEM restrictions, internet connectivity, and app inactivity are some obstacles in delivery of push notifications. This blog focuses on various elements that would boost push notification deliverability, particularly on shopping apps.

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RetailWire

MAY 4, 2022

Major consumer packaged goods brands are increasing sales promotions to keep consumers from trading down to private label alternatives.

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Consumer Article 52

Dynamic Yield

MAY 4, 2022

Leading global foodservice retailer enhances the customer experience with a new era of digital menu decisioning. The post Incremental average check size appeared first on Dynamic Yield.

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Customer Experience Customer Retail 36

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

RetailWire

MAY 4, 2022

Amazon.com-owned PillPack has payed $6 million to settle a fraud suit brought against it for overcharging customers. The company admitted to supplying customers with a full carton of insulin pens instead of the amount needed.

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Supplies Customer Article 40

PERQ

MAY 4, 2022

Between burnout and a desire for better work conditions, workers are fleeing the multifamily industry in alarming numbers. In recent weeks, the Financial Review reported stress levels and mental health issues have spurred up to 30% of property managers to resign in the past year, and research by J. Turner Research reveals the average tenure of today’s apartment community manager stands at just 19.2 months.

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Technology Marketing Books Demo 36

RetailWire

MAY 4, 2022

CVS said that COVID-19 vaccines and testing helped boost its pharmacy business. The company posted earnings per share of $2.22, better than the $2.17 expected by Wall Street. The company raised its forecast for the year to earnings between $8.20 and $8.40 per share. The Wall Street consensus is $8.26.

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iQmetrix

MAY 4, 2022

There are few devices as important in a retail environment as a business’s payment terminal. As card payments continue to grow across the US , the ability to accept in-store card payments is a must for any retailer aiming to provide a great customer experience. While it’s worth noting the handheld extension of a POS is an incredibly advanced piece of technology, terminals have become increasingly difficult to acquire, due to supply chain issues.

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POS Supplies Customer Experience Technology 26

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

RetailWire

MAY 4, 2022

Some retailers are expressing frustration with the functionality of Meta’s e-commerce platform. Complaints include restrictions on the ability to display products in different colors and sizes if they aren’t sold directly through Facebook or Instagram. Meta believes it is on the right path while acknowledging criticisms pointed its way. “Building a full-fledged commerce platform is a multiyear journey — one that became a company priority less than two years ago,” said Meta spokespers

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eCommerce Platforms eCommerce Retail Article 40

Ecommerce Platforms

MAY 4, 2022

Shopify discount codes don't come around that often, but there are plenty of ways to save on the top ecommerce platform! To begin, we have a wonderful, time-sensitive Shopify discount code that's exclusive to our readers and only available until June 30, 2022. Shopify always offers a free 14-day free trial to new subscribers, but this Shopify discount extends that time by an extra month, and only for $1.

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RetailWire

MAY 4, 2022

Starbucks plans to raise wages for its workers in non-union stores. Staff at unionized locations will have the opportunity to accept the hikes through their representatives. The coffee giant also plans to increase training for new hires.

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Article 40

Retail TouchPoints

MAY 4, 2022

Upon entering the 7,000-square-foot CAMP flagship at Westfield Century City in Los Angeles — the brand’s first West Coast location — visitors encounter a vintage green convertible International Harvester Scout II off-road vehicle featuring “CAMP” license plates that sets the tone for an adventurous in-store journey. Kids (and adults) can travel to a sleep-away camp that includes a Barbie-branded disco cabin, a Mess Hall where they can make an artistic mess with paints and other art supplies, and

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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