GetElastic

AUGUST 10, 2021

With the global adoption of mobile devices, expansion of IoT, and dynamic behavior of customer buying habits, it’s become more important than ever for brands to take a holistic, interconnected approach to their customer’s digital experiences. Starbucks & Dunkin Donuts. Bank of America. Starbucks & Dunkin Donuts.

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Omnichannel Multi-channel Banking Food and Beverages 148

Forrester eCommerce

FEBRUARY 25, 2019

Today’s Retail Apps Meet mCommerce Purpose, but Fail To Inspire Omnichannel Shopping Brendan Miller and Madeline King The Forrester Industry Wave evaluates digital experiences of firms; they highlight digital best practices from leading firms and help our clients better understand what digital strategies will best win, serve and retain customers.

Mobile 353

Mobile Retail Omnichannel Customer 353

RTP blog

OCTOBER 7, 2019

We see smart retailers playing to their strengths and investing in creating the sorts of omnichannel shopper experiences that pure play e-Commerce giants can’t. Mobile Isn’t Optional In just two years, mobile will make up 75% of all e-Commerce globally. Major retailers have already shown the way. It’s time for others to follow.

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Omnichannel eCommerce Toys Retail 150

RTP blog

JANUARY 9, 2019

The term “omnichannel” gets thrown around a lot — some might say too much — by retailers and industry observers. The seventh annual Retail TouchPoints Omnichannel Survey shows where retailers are succeeding in connecting with the consumer, as well as where they need to improve.

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Omnichannel Multi-channel Customer Retention eCommerce 150

RTP blog

APRIL 27, 2018

By Stephen Wakeling , Phobio The ubiquity of Amazon and recent announcement of the Toys ‘R’ Us closure offers a sobering glimpse of how the retail industry is radically shifting and transforming. The Omnichannel Shift Online retailers are changing how traditional brick-and-mortar retailers are going to market.

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Omnichannel Retail Toys Technology 150

Retail TouchPoints

SEPTEMBER 20, 2022

There’s been a great deal of hand-wringing around the advertising industry lately as brands deal with rising marketing costs. Apple’s ad policy changes are already impacting spend on social media and mobile. Marketing budgets are 9.5% of total company revenue so far this year. There are many explanations. Invest in First-Party Data.

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Omnichannel Marketing Social Media Channel 256

Fabric Blog

DECEMBER 23, 2020

Editor’s Note: This article was inspired by a PRD and mobile app strategy our team created for one of the world’s largest omnichannel fashion retailers.

Mobile 98

Mobile Customer Retention Fashion Omnichannel 98

365 Retail

NOVEMBER 28, 2022

As consumption is becoming less focused on the product and more focused on the experience of accessing the product, new brand management practices are being shaped, whether at luxury or mass industry levels. In addition to perfecting each brand touchpoint’s management, it is the liaisons that matter the most in an omnichannel context.

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Omnichannel Customer Experience Management Payment Services 98

Kibo

JULY 22, 2020

Omnichannel Personalization is the practice of creating customer experiences that are informed by real-time data from all channels, and extending them across every touchpoint, to build consistent relationships with the customer everywhere they interact with the brand. Omnichannel Customer Experience.

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Omnichannel Customer Experience Channel Information 71

Steve Dennis

JANUARY 14, 2020

Nearly twenty year later, multichannel has morphed into “omnichannel” ( thanks Terry ) which, in turn, has spawned a cottage industry of related jargon: “cross-channel integration”, “seamless shopping”, “unified commerce” and so on. The omnichannel migration dilemma. Customers don’t care about channels.

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Omnichannel eCommerce Retail Multichannel 99

Retail TouchPoints

MARCH 30, 2021

The partnership also will improve the last mile experience by offering shoppers helpful information about online ordering from many Albertsons stores directly within Google Maps’ mobile search function. Albertsons Cos.

Mobile 161

Mobile Technology Recommendation Operations 161

Retail TouchPoints

FEBRUARY 8, 2023

“This store is the first of many to open in the coming months and years as franchising becomes a significant growth engine for The Vitamin Shoppe, building on our industry-leading position in the flourishing health and wellness space,” said Laura Coffey, CFO of The Vitamin Shoppe in a statement.

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Omnichannel Operations Mobile Information 210

TradeGecko

FEBRUARY 13, 2018

Technology has wholly disrupted the retail industry. Utilizing the method of omnichannel selling can help with that. Omnichannel is a multichannel approach that seeks to provide the customer with a seamless shopping experience, whether they are shopping online on a computer, on a mobile device or in a physical store.

Omnichannel 90

Omnichannel Multichannel Mobile Technology 90

Smile.io

AUGUST 25, 2023

Loyalty programs are one of the best ways to build your brand community—the ultimate retention tool for businesses in any industry. Program highlight: incentivized user-generated content In an industry as visual as the arts and crafts industry, social proof is an invaluable asset.

Customer Loyalty 78

Customer Loyalty Beauty and Health Customer Food and Beverages 78

Steve Dennis

JANUARY 4, 2019

Nearly twenty year later, multichannel has morphed into “omnichannel” ( thanks Terry ) which, in turn, has spawned a cottage industry of related jargon: “cross-channel integration”, “seamless shopping”, “unified commerce” and so on. The omnichannel migration dilemma.

Omnichannel 115

Omnichannel eCommerce Retail Multichannel 115

Retail TouchPoints

FEBRUARY 7, 2023

Macroeconomic forces — from inflation to corporate layoffs and the unknown impacts of a recession — are creating uncertainty throughout the retail industry. It’s no surprise then that Gen Z and Gen Alpha’s spending power in the luxury market will grow 3X faster than other generations’ through 2030. At Alibaba’s recent 11.11

Payments 280

Payments Omnichannel Payment Services Consumer 280

Retail TouchPoints

NOVEMBER 17, 2021

Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors. Omnichannel is so important for us right now as the retail industry, and all industries for that matter, are hit with supply chain issues,” said Aaron Veit, Director of Digital Product Management at Crate & Barrel.

Consumer 296

Consumer Omnichannel Leisure Supplies 296

Retail TouchPoints

JANUARY 4, 2022

The retailer will work with its industry partners and the Best Buy Foundation to launch an advertising-focused Career Pathways program through Best Buy Teen Tech Center locations across the country. Multiple retailers have launched internal advertising divisions to help connect brands with customers.

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Omnichannel Customer Data Recommendation Mobile 267

Groove

APRIL 16, 2024

This starts with the platform's omnichannel capabilities that allow business owners to deliver seamless shopping experiences across multiple channels, including web, mobile, social media, and in-store. And once your store is live, our industry-leading eCommerce marketing solutions can help you attract as many new customers as possible.

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BigCommerce Magento Multi-channel Shopify 364

Retail TouchPoints

APRIL 5, 2022

The companies will initially focus on re-platforming the Bergdorf Goodman website and mobile application in order to expand its global capabilities and services using FARFETCH Platform Solutions (FPS). I believe the U.S. luxury market is at a pivotal point,” said José Neves, Founder, Chairman and CEO of FARFETCH in a statement.

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Omnichannel Customer Experience Technology Mobile 272

GetElastic

AUGUST 18, 2021

B2B companies are implementing new strategies to adapt to a changing market and take advantage of a growing online customer base, characterized by rising mobile usage, new expectations for personalization and self-service, and increasing demand for digital connectivity.

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B2B eCommerce Payment Services Marketing 145

Retail TouchPoints

JULY 1, 2021

So how does NMG see these digital investments leveling up its omnichannel game? I am looking forward to exploring how we can integrate Stylyze’s functionality into additional digital tools including ecommerce, mobile apps, messaging channels like text message, chat and phone calls, and other engagement channels.

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Omnichannel Technology Channel Department Stores 261

Optimizely

JULY 1, 2020

Replenishment campaigns are extremely important to ecommerce brands, especially in industries where the same product is frequently purchased like health and beauty and food and beverage. According to industry research, replenishment emails have an average open rate of 50-60% and an average click rate of 40-50%.

Food and Beverages 195

Food and Beverages eCommerce Omnichannel Beauty and Health 195

Retail TouchPoints

DECEMBER 20, 2023

Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. With every conversation, my goal is simple: to have candid and at times challenging conversations around some of the industry’s hottest topics and trends.

Retail 230

Retail Supplies Merchant Services Social Media 230

RETAIL MANAGEMENT SOFTWARE

MAY 24, 2022

Here are the latest digital marketing trends in the retail industry to help retailers refine their strategy for 2022 and beyond to maximize growth. You can use it to personalize the omnichannel customer experience accurately. In fact, mobile commerce – mobile-first strategy is expected to grow more in the future.

Payment Services 81

Payment Services Small Business Retail Marketing Retail 81

Retail TouchPoints

JULY 27, 2022

The demand for grocery omnichannel ecommerce has been fueled by the pandemic, specifically consumers’ desire for convenience. To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs.

Payment Services 236

Payment Services Shipping Costs Omnichannel Fulfillment 236

TradeGecko

FEBRUARY 13, 2018

Technology has wholly disrupted the retail industry. Utilizing the method of omnichannel selling can help with that. Omnichannel is a multichannel approach that seeks to provide the customer with a seamless shopping experience, whether they are shopping online on a computer, on a mobile device or in a physical store.

Omnichannel 60

Omnichannel Multichannel Mobile Technology 60

Retail TouchPoints

FEBRUARY 2, 2021

Alongside this steep uptick in online sales is the rise of a familiar mobile communications platform: WhatsApp. For perspective, only 20% of Americans have WhatsApp on their mobile devices, compared to 93% of Brazilians actively using the app.

Mobile 223

Mobile Customer Retention Games Omnichannel 223

Retail TouchPoints

MARCH 25, 2024

About the Retail Innovation Conference & Expo The Retail Innovation Conference & Expo (also known as RICE) aims to bring together emerging brands and established omnichannel players alike to dig into the topics and trends shaping the future of retail. Founder and President Nick Bodkins describes Boisson as “the Sephora of NA.”

Retail 207

Retail Article Omnichannel Customer Experience 207

Retail TouchPoints

OCTOBER 25, 2021

The rollout of 5G has the potential to transform the retail industry by ushering in a new era of connectivity and experience. By dramatically accelerating the speed of mobile networks, it paves the way for a dazzling array of innovations. Here are four examples of the innovation that the retail industry can expect.

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Payment Services Retail Mobile Accessories 306

Retail TouchPoints

APRIL 26, 2021

And while it’s premature to reference the COVID-19 crisis in the past tense, Inmar’s most recent Intelligence Shopper Insights Study provides clear insight into what marketers can expect in the months ahead, as the grocery industry settles further into the much anticipated “new normal.”. Mobile Engagement is Mandatory.

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Retail Mobile Reference Download 276

iVend

DECEMBER 8, 2019

The retail industry is rapidly shifting to a true omnichannel environment. Consumer demands for instant gratification are only increasing—customers want product and pricing information to be available across the web, on their mobile devices, and at the store. Request a demo >> Open APIs.

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Omnichannel POS Merchant Services Multichannel 53

Retail TouchPoints

DECEMBER 21, 2023

After all, “conversion rate optimization” is one of the more common catchphrases in today’s retail industry. What device they’re on : Mobile? Peter Karpas is CEO of Bold Commerce , the checkout company for leading omnichannel retailers and DTC brands. Member or non-member? B2B or B2C? What they’re buying : One or 10 items?

Payments 242

Payments Retail Shipping Costs Social Media 242

iVend

DECEMBER 8, 2019

The retail industry is rapidly shifting to a true omnichannel environment. Consumer demands for instant gratification are only increasing—customers want product and pricing information to be available across the web, on their mobile devices, and at the store. Request a demo >> Open APIs.

Omnichannel 52

Omnichannel POS Merchant Services Multichannel 52

iVend

DECEMBER 8, 2019

The retail industry is rapidly shifting to a true omnichannel environment. Consumer demands for instant gratification are only increasing—customers want product and pricing information to be available across the web, on their mobile devices, and at the store. Request a demo >> Open APIs.

Omnichannel 52

Omnichannel POS Merchant Services Multichannel 52

Retail TouchPoints

NOVEMBER 2, 2022

When Discount Tire unveiled its Atlanta Pit Pass concept store in early October 2022, it officially completed its transformation from a traditional tire retailer into a strong omnichannel leader in the automotive category. Unfortunately, our industry is not looked at favorably in some ways when it comes to salespeople,” said Williams. “We

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Automotive Customer Mobile Recommendation 241

GetElastic

APRIL 11, 2023

This approach also enables businesses to provide a more seamless and consistent experience across multiple channels, from desktop to mobile to social media. With more and more consumers using their mobile devices to make purchases, it’s crucial for organizations to prioritize mobile commerce when optimizing their overall commerce strategy.

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Payment Services Payments Social Media Mobile 147