Retail TouchPoints

SEPTEMBER 20, 2022

Then there’s direct mail — the unsung hero of many brands’ multichannel marketing strategies. A brand that pays higher and higher costs on the same channels, without deviation in strategy or improved results, is not set up for long-term success.

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Retail TouchPoints

APRIL 7, 2021

Signet Jewelers — parent company of Kay , Zales , Jared and Piercing Pagoda — is expanding its digital offerings with the acquisition of jewelry rental subscription platform Rocksbox. The move is part of a push to accelerate the growth of the company’s services category, a key component of Signet’s “Inspiring Brilliance” growth strategy.

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Jewelry Subscription Fashion Customer Experience 152

365 Retail

OCTOBER 27, 2022

The Fragrance Shop today reported increased annual sales and profits as it bounced back from the impact of the pandemic and reaped the benefits of investment in its omnichannel strategy. . The post Omnichannel strategy drives sales and profits at The Fragrance Shop appeared first on 365 RETAIL | Retail Technology News.

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Omnichannel Subscription Events Arts 57

Omnisend

JUNE 17, 2021

Subscriptions can make this dream world a reality. But how do you pair them with an omnichannel approach to create a fantastic customer experience? In this same vein, subscriptions strengthen your customer relationships by providing customers with multiple touchpoints and regular opportunities to engage.

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Subscription Shipping Costs Customer Merchant Services 78

Retail TouchPoints

APRIL 13, 2023

To get people to reach for your product repeatedly, learn how to stand out across the customer journey using a digital-first media strategy. Then, by activating a flexible, omnichannel approach, you can learn who your best audience is. You’ll also learn which channels you can reach them on and what messaging resonates best with them.

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Marketing Omnichannel Channel Social Media 317

Retail TouchPoints

DECEMBER 20, 2021

Claire’s Stores has appointed Kristin Patrick as Chief Marketing Officer as it continues a brand transformation that has included an IPO filing , the launch of a subscription box service and loyalty program and a move away from malls. ”

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Subscription Omnichannel Retail Marketing 261

365 Retail

FEBRUARY 18, 2022

Enter the rise of the subscription box. As a result, subscription box delivery services rose significantly during the pandemic. According to Barclaycard’s latest research , Brits have become “a nation of super subscribers,” with a typical seven subscription services per household. Hello again, and again and again.

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Subscription Gifts Beauty and Health Payment Services 52

Retail TouchPoints

JANUARY 30, 2023

In 2020 the retailer debuted its Vital Care subscription membership with a focus on animal health and wellness offerings. The plan to merge the two programs was first unveiled at the company’s 2022 Investor Day in March 2022 as part of the retailer’s larger strategy to provide support for the “ whole health journey ” of pets.

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Omnichannel Subscription Supplies Customer Experience 294

Retail TouchPoints

OCTOBER 20, 2022

“The launch of ModLux.Rent aligns with our growth strategy as it positions us to capitalize on the rise of content-to-commerce platforms,” said Michael Dickey, CEO of Modern Luxury Media in a statement. Fashion subscription service Stitch Fix is also continuing to experience declines in its business.

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Fashion Magazine Subscription Clothing 311

Retail TouchPoints

AUGUST 5, 2021

But the pandemic put a spotlight on a daunting gap for properties that desperately needs filling: digital strategy (and the lack thereof). But as we inch closer to the holiday season, malls and shopping center operators are seeing a greater need to refine and optimize their omnichannel experiences. Photo credit: Galleria Dallas.

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Merchant Services Omnichannel Fulfillment Consumer 264

Retail TouchPoints

JANUARY 19, 2022

She joins from Paper Source , where she served as CEO for six years and helped transform the retailer from a brick-and-mortar-focused company into a lifestyle brand with a digital platform spanning social media, digital content, online subscriptions and affiliate partnerships. Park also oversaw its sale to an affiliate of Barnes & Noble.

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Fashion Social Media Accessories Subscription 299

Retail TouchPoints

AUGUST 28, 2020

in partnership with Microsoft could add this key functionality and provide Walmart with an important way for us to reach and serve omnichannel customers as well as grow our third-party marketplace and advertising businesses. “We believe a potential relationship with TikTok U.S. TikTok users while satisfying the concerns of U.S.

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eCommerce Subscription Omnichannel Operations 299

Retail TouchPoints

MARCH 5, 2024

Once data is collected, it can then be combined with zero-party data from subscriptions, registered accounts and surveys. In fact, it’s become common practice to include third-party publishers as part of a retailer’s RMN strategy, as holding offsite ad space allows them to increase the reach they can offer their advertising partners.

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Retail TouchPoints

MAY 1, 2023

All brands that want to achieve scale eventually find they need to be omnichannel, and often that means partnering with retailers ,” Nagar noted. She is responsible for sourcing, diligence and oversight of the firm’s investments in marketplaces, consumer products and services, and emerging technology companies.

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Retail Beauty and Health Omnichannel Operations 264

Retail TouchPoints

OCTOBER 13, 2022

As many direct-to-consumer brands are learning, there is no one-size-fits-all strategy for growth. So many DTC brands start out where a founder saw a niche in the market based on their own personal experiences,” said Nikki Baird, VP of Strategy at Aptos in an interview with Retail TouchPoints. ThirdLove’s Venice, Calif.

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Omnichannel Consumer Outdoor Channel 286

ESW

JULY 6, 2023

It’s another to develop strategies and procedures that meet customer expectations without damaging revenue and profits. Omnichannel is here to stay. Subscription Incentives Amazon Prime Day began as a sale to reward Amazon Prime members (and celebrate Amazon’s birthday). Subscriptions are a great way to earn automatic income.

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eCommerce Payment Services Customer Shipping Costs 139

Smile.io

SEPTEMBER 22, 2020

Online subscription models are hard to maintain but come with a great reward. Today, there’s absolutely no use in trying to implement contracts or minimum subscription periods. This leaves you with the question, how can you implement strategies to reduce churn in your subscription business and maintain happy customers?

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Subscription Social Media Customer Retention Article 46

Groove

FEBRUARY 9, 2022

Omnichannel selling opportunities. Here at Groove Commerce, we’re committed to the belief that a business’s strategy should drive its technology decision. Omnichannel Selling. BigCommerce subscription plans are based on eCommerce sales per year. Omnichannel Selling. Integration capabilities. Performance.

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Merchant Services eCommerce BigCommerce B2B 284

Retail TouchPoints

FEBRUARY 20, 2024

Marcus Collins, a marketing professor at the Ross School of Business at the University of Michigan who also has deep marketing strategy experience within the worlds of retail, tech and music, calls himself a cultural translator.

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Subscription Consumer Gifts Books 255

RTP blog

MARCH 12, 2018

In response to online competition, brick-and-mortar retailers are ramping up their experiential merchandising strategies to drive traffic. Any new service or product has implications across all channels, yet measuring the omnichannel impact of new initiatives is challenging.

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Retail Subscription eCommerce Platforms Specialty Retailers 150

Retail TouchPoints

APRIL 3, 2023

Access and transparency are a big part of fostering trust, which is why the brand leveled up its SMS strategy and embraced the conversational commerce solution from Wizard. Myos Fetch adds a layer of real-time communication and service to the brand’s existing SMS strategy, which largely focused on outbound marketing.

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Payment Services Social Media Subscription Channel 253

Retail TouchPoints

MAY 1, 2023

All brands that want to achieve scale eventually find they need to be omnichannel, and often that means partnering with retailers ,” Nagar noted. She is responsible for sourcing, diligence and oversight of the firm’s investments in marketplaces, consumer products and services, and emerging technology companies.

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Retail Beauty and Health Omnichannel Operations 226

Ecommerce Platforms

JULY 9, 2022

Business owners can also choose to add Shopify Pro to their existing Shopify store subscription package for an extra monthly fee. Once you have a Shopify subscription, you can download your POS app on Android and iOS devices, and start customizing the system. Payment Processing. Major Differences between Shopify POS Pro and Lite.

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POS Shopify Payment Services Shipping Costs 180

Smile.io

MAY 15, 2024

There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io Shopify Plus and POS are great options for omnichannel commerce.  to retain customers. Examples included.

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Payment Services Merchant Services eCommerce Payments 53

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

Omnichannel Loyalty Programs With the growing popularity of online shopping and the increasing use of mobile devices, customers now expect a seamless and consistent experience across multiple channels, including online, offline, and mobile.

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Customer Loyalty Customer Retail Customer Retention 84

Ecommerce Platforms

MARCH 5, 2023

Shopkeep (now Lightspeed POS) and Shopify also provide access to a range of tools to help business leaders create omnichannel sales strategies, including site builders and ecommerce capabilities. The omnichannel selling solution even offers access to product QR codes, demand forecasting, low stock reports, and more.

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POS lightspeed Shopify Payment Services 104

Retail TouchPoints

NOVEMBER 17, 2023

Subsequently, when a customer order is out of stock or delayed, omnichannel retailers are offering product substitution , which refers to suggesting a similar alternative when the specific products customers originally ordered are unavailable. Saxena’s previous product experience is in building retail planning solutions at Blue Yonder.

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Shipping Costs Customer Experience Supplies Improvements 263

Retail TouchPoints

MARCH 31, 2021

For example, when you buy a TV, it now comes with a number of subscriptions to third-party streaming applications. COVID-19 rapidly pushed retailers to offer goods and services online and adopt digital strategies to survive. The firm has 470 stores and 5,000 employees across the UK, Europe and Middle East.

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Customer Reference Fashion Article 317

Retail TouchPoints

JULY 1, 2020

David Leibowitz, Worldwide Director, Industry Strategy, Microsoft Maybe? They need to take a cue from other OEMs and drop the initial hardware cost and focus on the subscription or supplemental consumables. Why not just offer it as a subscription product that folks can stream on their large-screen TVs?

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Clothing Subscription Apparel Definition 275

Smile.io

JULY 25, 2023

Let’s take a look at loyalty strategies and brands that are leveraging retention marketing in innovative ways with some of the most unique loyalty programs. Effective omnichannel loyalty strategies With today’s interconnected ecosystem, it’s important to deliver a seamless, united customer experience across channels.

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eCommerce Jewelry Omnichannel Social Media 61

Sailthru

MAY 14, 2018

But every successful app has something in common: A great mobile messaging strategy. An effective mobile messaging strategy reminds customers to open apps when they’re most likely to be receptive to the idea. How, then, do you build a mobile messaging strategy? The same way you build anything else: One step at a time.

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Mobile Subscription Definition Download 76

Smile.io

OCTOBER 13, 2022

While there are many ways to launch a loyalty program, we are breaking down how Sweetgreen launched its summer loyalty program with a mix of omnichannel marketing strategies and in-store promotions. With growth comes new retention strategies and new ways to reach more customers.

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Social Media Omnichannel Download Small Business Retail 74

Retail TouchPoints

JULY 30, 2020

However, what was interesting is the amount of money that’s going to be spent on things like subscriptions for educational services. Heightened competition inspiring hyperlocal, omnichannel advertising. “The move from school supplies and apparel to hardware and computers wasn’t at all surprising to us,” Sides explained.

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Merchant Services Apparel Omnichannel Clothing 280

Kibo

JANUARY 28, 2021

Rather, shoppers in 2021 will want a good omnichannel experience that’s streamlined and seamless. On one NRF 2021 panel, the CTO and Cofounder of Scentbird , an online-only fragrance subscription box company, shared their heartening story of the pandemic. Your Omnichannel Experiences Should Drive Value.

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Customer Retail Omnichannel B2B 62

Retail TouchPoints

APRIL 2, 2021

The company reported on the success of its “Restock Kroger” transformation strategy over the last three years and outlined a new strategy called “Leading with Fresh and Accelerating with Digital.” “They are the heart and soul of our organization and for that I am forever grateful.”.

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Food and Beverages Fulfillment eCommerce Subscription 255

GetElastic

NOVEMBER 9, 2021

Further point of interest is that as B2B businesses were hit hard by COVID-19, they were forced to adapt from a digital perspective at alarming speed to survive - or took the opportunity to accelerate their digital strategy given their new circumstances. As B2B buyers become more tech savvy, their experience expectations change.

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B2C B2B Customer Retention Subscription 146

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. 5 Tips for Doubling Your DTC Subscription Growth.

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Payments Payment Services Customer Experience Social Media 260