FastSpring

SEPTEMBER 1, 2021

The country recently published guidance requiring providers of electronic services — select digital products and services — to register for VAT if they meet certain criteria and thresholds. Foreign e-services provider requirements What are Thailand’s VAT rates for E-Services?

Payment Services 140

Payment Services Electronics Payments Telecommunications 140

Forrester eCommerce

AUGUST 8, 2019

Not all customer service vendor solutions are a good fit for your organization, and choosing the right one depends on the number of agents you have, your growth projections, your business model, the type of industry you are in, and whether you are looking for a standalone customer service solution or one that is part […].

Customer 342

Customer 342

RIS News

JULY 19, 2023

Walmart Business is unveiling various new product and service offerings to help small businesses (SMBs) and nonprofits accelerate their operations.

Operations 65

Operations 65

Retail TouchPoints

APRIL 9, 2021

eBay is hosting a series of in-person product authentication events for collectors across the country to promote its new online Authenticity Guarantee program, which rolled out in October 2020. Sneaker, watch and trading card collectors can have items authenticated in drive-thru stations in five U.S.

Events 249

Events Hobbies Marketing eCommerce 249

RetailMinded

JUNE 9, 2021

So, how do you attract high-end clients to pay good money for your premium services or products? So, researching high net worth individuals is vital if you want to attract them into spending their higher disposable income on your products and services. Ensure The Product Sells Itself. Here are six tips: .

Marketing 98

Marketing Social Media Consumer Channel 98

Ecommerce Platforms

NOVEMBER 13, 2017

On Ecommerce Platforms, we've gone through several ways to make an online marketplace like that of Etsy, ThemeForest, Sharedesk or even something for services like finding contractors or photographers. Other times the platform doesn't allow for services, bartering, or free plans to try the platform out. Tailor service.

Merchant Services 149

Merchant Services Payment Services Shipping Costs Live Chat 149

Retail TouchPoints

DECEMBER 14, 2023

Sally Beauty has launched a new service offering free, on-demand digital hair coloring consultations with licensed professionals. The digital service connects consumers one-on-one with certified licensed colorists, in real time, to address their hair color questions.

Shopping Carts 263

Shopping Carts Recommendation Consumer Customer 263

Forrester eCommerce

JANUARY 12, 2024

Providers and users of connected products in the EU, or services related to such products, take note: The EU Data Act is now in force. The clock on the transition period started ticking on January 11, 2023, and you need to be prepared. The Data Act is a Regulation; this means that it’s now law […]

Automotive 459

Automotive Customer 459

Retail TouchPoints

MARCH 18, 2024

Offsite retail media allows brands to engage with a retailer’s audience in third-party channels not owned by the retailer (like Google Search) and then connect those advertising campaigns back to product sales at the retailer.

Retail 306

Retail Management Blog Channel 306

Retail TouchPoints

APRIL 9, 2024

Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. The self-service tool will be available on BestBuy.com, on the Best Buy mobile app and when customers call the retailer’s customer service line. As early as late summer, Best Buy customers in the U.S.

Customer 290

Customer Subscription Customer Experience Technology 290

Forrester eCommerce

AUGUST 17, 2022

Products versus services. The same tribes existed for vendors: product and service. In this context, we define security services as “managed security services,” not consulting. In contrast to security services, security pros typically use consulting services for three […].

Management 39

Management 39

ChannelSale

MARCH 31, 2020

A product listing helps in increasing the rank of your website and also helps in giving good competition to another e-commerce website. For that, the Amazon Seller Service needs to have the best product listing page. Come; let’s take a look at the benefits of having the best product listing. Get more traffic.

eCommerce 59

eCommerce Magento SEO Improvements 59

365 Retail

AUGUST 3, 2022

New data from Barclaycard Payments on the ‘subscription economy’ sheds light on how demand for sign-up products and services is evolving following growth during the pandemic – and the impact on consumer spending as the cost-of-living takes its toll*. a month on subscription services, compared with an average of £51.65

Payment Services 52

Payment Services Subscription Beauty and Health Arts 52

Groove

FEBRUARY 16, 2024

Efficient Marketing Automation: With a Shopify HubSpot integration, retailers can leverage HubSpot workflows to automate marketing tasks such as abandoned cart recovery, personalized product recommendations, and post-purchase follow-ups. It's also a good idea to run an initial sync to make sure your existing data is transferred correctly.

Shopify 379

Shopify Live Chat Customer Data Information 379

Retail TouchPoints

FEBRUARY 15, 2024

As an ecommerce product executive, I believe that my cohort of peers has a social imperative to develop products with human connection in mind. While needs will differ from product to product, customer service professionals should not serve the same function as an FAQ or even your company blog.

Live Chat 263

Live Chat Social Media eCommerce Consumer 263

Retail TouchPoints

APRIL 26, 2024

billion in 2021, according to the American Pet Products Association. The company was founded in 2012 with its core product offering, BarkBox. Bark stands for creating magical experiences and exceptional products and services for dogs and their people,” McDonnell said in an interview with Retail TouchPoints.

Toys 147

Toys Social Media Subscription Consumer 147

Retail TouchPoints

FEBRUARY 20, 2024

Payments platform Klarna has expanded its “Sign in with Klarna” service to 23 countries, including the U.S. When a customer registers for the “Sign in with Klarna” service, they choose what data they want to share and also can sign up for any membership or bonus programs offered by the retailer. The service is now available in the U.S.,

Merchant Services 264

Merchant Services Payment Services Consumer Clothing 264

Retail TouchPoints

APRIL 23, 2024

The move represents a bid by Amazon not only to double down on the grocery segment but also to compete with other delivery services such as DoorDash and Uber Eats — both of which offer a level of speed and access that even Amazon’s sometimes shockingly rapid ecommerce fulfillment system can’t replicate. per month.

Subscription 259

Subscription Specialty Retailers Fulfillment Marketing 259

Forrester eCommerce

JUNE 24, 2022

Digital selling insights from buyers and B2B sales executives, covering self-service purchasing, product-led growth (PLG), e-commerce, and consumption-based pricing. Will they converge or remain distinct practices shaping the buying experience?

B2B 369

B2B eCommerce Channel Management 369

Forrester eCommerce

APRIL 1, 2024

Enterprise customer service solutions support customers over a breadth of channels, and manage inquiries to SLAs. Embedded AI will make agents more productive and effective.

Customer 217

Customer Channel Management 217

Forrester eCommerce

OCTOBER 18, 2023

Every year, Forrester convenes a group of clients who critique our strategy, give us feedback on our services, and review new products we are developing. Over the last 25 years, the Board of Clients has been extraordinarily influential, guiding us into a better future and helping us avoid unforced errors.

Books 425

Books 425

Groove

FEBRUARY 20, 2024

A CRM for Shopify assists business owners with sales, marketing, and customer service, freeing up time for you to put your focus into core business activities and product development. With Zendesk, business owners can manage sales, customer service, and online customer interaction from one location.

Shopify 358

Shopify eCommerce B2B Live Chat 358

Groove

FEBRUARY 20, 2024

A CRM for Shopify assists business owners with sales, marketing, and customer service, freeing up time for you to put your focus into core business activities and product development. With Zendesk, business owners can manage sales, customer service, and online customer interaction from one location.

Shopify 358

Shopify eCommerce B2B Live Chat 358

Retail TouchPoints

SEPTEMBER 18, 2023

Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon , is celebrating his 10th anniversary with the company this year, and so he kicked off the fourth annual Amazon Accelerate conference for sellers by comparing the differences between the ecommerce platform today and 10 years ago.

Payment Services 321

Payment Services eCommerce Shipping Costs Multi-channel 321

Retail TouchPoints

FEBRUARY 16, 2024

While this certainly makes online shopping easier, it also means that consumers expect fast, first-contact resolutions during customer service interactions — and unfortunately, retailers can struggle to meet this demand. Previously, Weigl led the digital engagement product management team at Salesforce Service Cloud.

Customer Experience 310

Customer Experience Payment Services Improvements Customer 310

Retail TouchPoints

APRIL 18, 2024

Hill Beverage products on display at Total Wine Beginning on the unofficial cannabis holiday of 4/20, Total Wine & More will make CBD and THC-infused beverages from Hill Beverage Co. available for delivery across the country in as little as 15 minutes. in a statement. “By in a statement.

Customer 299

Customer Retail Customer Experience Fulfillment 299

Retail TouchPoints

MARCH 27, 2024

The new program allows developers and companies with app- and web-based experiences to integrate with Instacart’s marketplace, allowing users to order the products mentioned or needed (e.g. Joining the Instacart Developer Platform unlocks exciting new possibilities, both on our products and inside of our SmartHQ consumer app.”

Fulfillment 278

Fulfillment Technology Consumer Retail 278

Retail TouchPoints

MARCH 18, 2024

Ebay has added luxury apparel to its consignment service , so sellers can now hand off the listing and selling of these goods to Ebay experts. After sellers fill out a product intake form, they receive a prepaid insured shipping label and send their products off to the consignment experts. UK and Germany, the company reported.

Apparel 173

Apparel Shipping Labels Shipping Costs Fashion 173

Retail TouchPoints

JANUARY 10, 2024

Amazon has debuted a new service called Health Condition Programs aimed at helping people more easily discover and enroll in digital health benefits and programs that are available through their employer or insurance plan to manage chronic conditions, but that they may not be aware of.

Customer 289

Customer Subscription Management Improvements 289

Retail TouchPoints

MARCH 4, 2024

This includes enhancing in-store inventory, delivery services and even the personalization of customer service. Is it Great Service or Great Financing Options? It goes without saying that great service is important. Great customer service is only valuable when it’s paired with the right payment options.

Payment Services 289

Payment Services Consumer Small Business Retail Banking 289

Forrester eCommerce

JANUARY 16, 2024

Continuous Automation Testing: Now More Essential Than Ever The testing services market is significant and over four times larger than the market for testing products. Our estimation puts it at over $23 billion, showing growth from $21 billion in 2019, with a conservative annual growth rate of 2.5%.

Marketing 285

Marketing Information Technology Operations 285

Retail TouchPoints

FEBRUARY 6, 2024

And how do you weave services through it all? million families) now own a pet, up from 56% in 1988, according to the American Pet Products Association. As one would expect, spending on pet products and services has followed a similar upward trajectory, topping $136.8 How do you actually sell to them?

Beauty and Health 279

Beauty and Health Travel Customer Retail 279

Forrester eCommerce

AUGUST 17, 2023

Impact-Oriented Investors Are Waiting For A Reason To Take The Plunge Data from Forrester’s Financial Services Benchmark Recontact Survey, 2022, found that 15% of US online adult investors own sustainable investment products — a group we call “sustainable investors.” But wealth managers should also […]

Management 370

Management Financial Services Banking Customer 370

Retail TouchPoints

SEPTEMBER 12, 2023

Today, we’re excited to announce a new way for people to now find and shop for their favorite products with the full launch of TikTok Shop in the U.S.,” Now it’s here: first launched in the UK and several Asian markets, TikTok Shop was quietly made available in the U.S. in November 2022. reads the company announcement.

Merchant Services 278

Merchant Services Payment Services Multi-channel Shopify 278

Retail TouchPoints

JANUARY 11, 2024

As the use cases for this technology have become more clear, in 2024 we’ll see generative AI step into the arena as retailers move from experimentation to production, unlocking both efficiency and revenue opportunities — securely and at scale. Support and scale customer service. Streamline product catalog management.

Retail 276

Retail eCommerce Technology Social Media 276