Forrester eCommerce

JUNE 14, 2021

These technologies helped startups become multibillion-dollar enterprises and led to an AI revival. Is implementing AI in production going to trigger new waves of change? Social, mobile, big data and cloud are mainstream. What is next? Today, however, only about ¼ of efforts gets past pilot phase with AI.

Technology 545

Technology Mobile Information Customer 545

Forrester eCommerce

APRIL 1, 2021

The nature, design, and performance of managed organizations is evolving to accommodate drastic advancements in technology. To put this into context, technology investment has increased. However, productivity has declined from these investments over […].

Technology 494

Technology Blog Management Customer 494

Forrester eCommerce

MAY 8, 2019

Improving productivity has traditionally been a key justification for technology investments. However, trends in overall US productivity indicate that increases in tech spending no longer raise overall US productivity as much as in the past.

Technology 367

Technology Improvements Customer Marketing 367

Retail TouchPoints

SEPTEMBER 11, 2023

The internet has radically changed how we find, compare and buy products. Customers expect technology to work consistently, and if it doesn’t, it can lead to a frustrating experience. That’s where cloud-optional technology comes into play. Now, new cloud-optional technology takes this one step further.

Technology 264

Technology Point of Sale Customer Experience Customer Loyalty 264

Retail TouchPoints

DECEMBER 4, 2023

This is where collaborative automation, or ‘CollaboMation,’ comes to the fore, offering seamless technological integration for successful deployment. It can reveal patterns like excessive employee walking distances, inefficient workstations or recurring scanning issues with specific products.

Retail 264

Retail Shipping Costs Travel Operations 264

Retail TouchPoints

SEPTEMBER 19, 2023

Amazon has incorporated RFID capabilities into its Just Walk Out cashierless technology to handle the sale of apparel and fan gear at two Seattle sports venues. Earlier this year, Amazon piloted the RFID-enabled Just Walk Out technology for a few games at Climate Pledge Arena, home of the NHL’s Seattle Kraken.

Apparel 278

Apparel Technology Payment Services Games 278

Retail TouchPoints

JULY 21, 2023

These are words often used to describe ecommerce sites, despite the rapid evolution of digital technology. “There’s nothing special about ecommerce,” said Matt Maher, Founder of M7 Innovations in an interview with Retail TouchPoints. “As If you have 3D models, that’s great, but how do I really know that a product fits me?

Technology 246

Technology eCommerce Outdoor Consumer 246

Retail TouchPoints

MAY 4, 2023

Wayfair has launched the Digital Design Studio, a patent-pending technology that aims to bring the best of online and in-store shopping together. The Studio is a kiosk that allows customers to create and interact with a variety of design layouts and experience products in a digital, fully 3D room with photorealistic quality.

Technology 305

Technology Customer Experience Omnichannel Improvements 305

Retail TouchPoints

JUNE 7, 2023

Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. This shortage of sensory input makes it more difficult for consumers to inspect products and services comprehensively. This is no longer science fiction. augmented reality) to fully virtual (e.g.

Technology 279

Technology Retail Customer Experience Presentation 279

Kissmetrics

OCTOBER 5, 2020

For better or worse, technology affects communication because it is a part of our everyday lives. You might see the average elementary-aged child with their head buried in a smartphone and tempted to take a gloomy outlook on what technology has done to us. How Has Technology Affected Communication? But is it all bad?

Technology 363

Technology Social Media Information Live Chat 363

Retail TouchPoints

APRIL 25, 2023

On the B2B side, Merrell is using 3D and AR tech to sell their products via digital showrooms, prior to manufacturing and shipping, to increase speed to market, reduce costs and lower their carbon footprint. The furniture and home goods space is another sector of the market that’s seeing increased applications of this technology.

Technology 277

Technology eCommerce Shipping Costs Games 277

Retail TouchPoints

APRIL 5, 2023

Best Buy will simplify responsible recycling of tablets, cords, keyboards and other electronics with a nationwide pilot of its new prepaid Technology Recycling Box. The Technology Recycling Box will be a carbon-neutral service, in line with Best Buy’s goal of achieving zero net emissions by 2040.

Technology 321

Technology Electronics Consumer Other 321

Forrester eCommerce

JUNE 23, 2021

It has become increasingly clear that technology is a critical component of the client-agency relationship. As marketing technology forms the foundation for developing consumer insights, campaign planning and execution, and measurement, it’s part of the fabric of how agencies deliver work product and engage with clients.

Technology 313

Technology Consumer Marketing B2C 313

Retail TouchPoints

FEBRUARY 13, 2023

Fraud resulting from relationship, product and service scams combined represented 22% of total fraud. Fortunately, newer technologies like graph databases and machine learning do that. Using AI and ML technologies are the best tools to attack fraud, with adoption rising.

Merchant Services 289

Merchant Services Payment Services Technology eCommerce 289

Retail TouchPoints

JANUARY 20, 2023

Kroger has entered a strategic collaboration with Google Cloud and Deloitte to use cloud technologies that will increase associate productivity across its nearly 2,800 stores nationwide. “Google Cloud and Deloitte brought us a technology architecture and application framework that we could implement in record time.

Technology 306

Technology Management Events Information 306

Retail TouchPoints

JANUARY 17, 2024

PawWire , the latest B2B2C platform from The Wires, offers pet owners a panoply of products from around the world presented as part of a personalized shopping experience. In addition to swiping through The Edit, consumers can shop by product category, type of pet, special daily deals, featured brands and country of origin.

Toys 264

Toys Social Media Clothing Presentation 264

Retail TouchPoints

NOVEMBER 3, 2022

Nordstrom is sponsoring and helping to launch a new Product Management course track at Atlanta-based Historically Black College and University (HBCU) Morehouse College as part of its ongoing investments in Black talent. It’s critical that our product managers reflect the diverse group of customers we serve.

Management 279

Management Fashion Technology Fulfillment 279

Retail TouchPoints

APRIL 2, 2024

Last year, Amazon identified, seized and disposed of 7 million counterfeit products worldwide. And for those who think counterfeiting is just about fake Coach handbags and other high-end merchandise, Smith stressed that counterfeiting efforts involve a broad range of product types and price points. “We

Document 270

Document Supplies Apparel Improvements 270

Retail TouchPoints

JULY 8, 2022

CVS Health has appointed Tilak Mandadi as both EVP and a new role, Chief Data, Digital and Technology Officer. Mandadi will start in the role July 25, 2022, managing the company’s data, digital and technology strategy while overseeing growth and innovation through digital-led, consumer-focused experiences and services.

Beauty and Health 304

Beauty and Health Technology Customer Experience Consumer 304

Retail TouchPoints

MAY 10, 2023

CPG brands that DO find success are proactive and utilize technology to increase order visibility and analyze performance data. Technology Leads to Category Leadership Shipping technology has significantly improved in recent years and is now a massive determinant of CPG brand success.

Supplies 278

Supplies Technology Shipping Costs Food and Beverages 278

Retail TouchPoints

AUGUST 31, 2021

Zebra Technologies will acquire antuit.ai , a provider of AI-powered Software-as-a-Service (SaaS) solutions designed to assist with forecasting and merchandising in the retail and CPG industries. will serve as the planning and demand forecasting module within Zebra’s retail software portfolio. Unify sales, trade and demand planning.

Technology 324

Technology Supplies Consumer Management 324

Retail TouchPoints

DECEMBER 1, 2022

Customers trying the FIT:MATCH experience can use their measurements to shop personalized Bali and Maidenform product selections that have been chosen specifically for their body shapes. The shoppers’ body shapes are matched to digital twins from a database and the customers are offered product matches in their recommended sizes and styles.

Technology 289

Technology Omnichannel Recommendation Customer 289

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

Customer Experience 312

Customer Experience Technology Customer Fulfillment 312

Forrester eCommerce

JUNE 23, 2022

Over the past decade these solutions have evolved and empowered B2B revenue teams to: Optimize sales processes Break down organizational silos Shorten time-to-competency Measure the impact of enablement programs These technologies […].

Technology 369

Technology B2B Customer 369

Retail TouchPoints

JUNE 14, 2023

Technology Can Make Good Experiences Great As it is in many areas of retail, technology is playing a greater role in the overall experience offered by open-air centers. Technology Can Make Good Experiences Great As it is in many areas of retail, technology is playing a greater role in the overall experience offered by open-air centers.

Events 276

Events Technology Outdoor Retail 276

Retail TouchPoints

MARCH 16, 2023

Given how quickly generative AI has gained widespread attention , its initial hype cycle may already be giving way to “a second smaller wave of the things that actually work ,” according to Brian Hennessey, Co-founder and CEO of the AI-powered product information management (PIM) solution Talkoot in an interview with Retail TouchPoints.

SEO 321

SEO Retail Merchant Services Social Media 321

Wiser

APRIL 16, 2024

Category management in retail has evolved significantly over the past two decades, reflecting broader changes in technology, consumer behavior, and market dynamics. Ten to 20 years ago, category management was primarily focused on optimizing the assortment, shelf placement, and stock levels of products within physical stores.

Technology 78

Technology Management Presentation Supplies 78

Retail TouchPoints

MARCH 21, 2022

Sephora has been a long-time investor in customer-facing technologies for both in-store and online shoppers. The partnership with Wildbytes featured technology that would allow the mirror to generate data and create recommendations on makeup, skincare and fragrance.

Technology 246

Technology POS Mobile Point of Sale 246

Retail TouchPoints

JANUARY 21, 2022

Amanda Martin has been named SVP, Chief Supply Chain Officer and Vijay Karthik has been named SVP, Chief Technology Officer. He will report to Bob Kupbens, Chief Product and Technology Officer. Neiman Marcus has promoted two new C-level executives to support its Revolutionizing Luxury Experiences growth roadmap.

Supplies 262

Supplies Technology Omnichannel Fashion 262

Retail TouchPoints

AUGUST 19, 2022

Faced with an endless number of brands, product options and channels to shop through, consumers are looking for the perfect combination of “value” and “values.” For one product, the lowest price may be more important, but for another product, that may not be my driving force.”. Is it at the price point I’m willing to pay?

Technology 278

Technology Shipping Costs Omnichannel Mobile 278

TalkingRetail

FEBRUARY 14, 2024

Morrisons Daily has chosen EDGEPoS by Henderson Technology as its EPOS partner, with a new five year deal. The agreement will see Morrisons Daily recommend the entire suite of products available from EDGEPoS to Morrisons Daily franchise customers.

Technology 111

Technology Recommendation Customer Retail 111

Retail TouchPoints

DECEMBER 9, 2022

Zebra Technologies has named Chief Product and Solutions Officer Bill Burns as its next CEO and board member, effective March 1, 2023. Burns, a 30-year technology veteran, joined Zebra in 2015 as the company’s SVP of Enterprise Visibility and Mobility, and was promoted to the product and solutions chief role in 2018.

Technology 214

Technology Supplies Mobile Operations 214

Forrester eCommerce

JUNE 4, 2023

In today’s fast-paced business landscape, it is crucial for organizations to understand how to leverage technology to drive productivity and financial performance. However, many companies fail to understand the full impact […]

Technology 195

Technology Customer 195

Wiser

APRIL 11, 2024

These strategies are influenced by numerous factors, including market dynamics, customer behavior, and technological advancements. This discussion delves into different pricing strategies, their frequency of use, implementation challenges, and the role of technology in enhancing pricing optimization.

Technology 78

Technology Retail Marketing Online Retail 78