Retail TouchPoints

JUNE 4, 2021

Voice recognition technology has moved beyond the realm of checking the weather and playing music. Pandemic-fueled digital commerce is rapidly increasing the use of voice recognition technology. Consumer preference for contactless retail experiences is expected to remain the norm post-pandemic.

Payment Services 163

Payment Services Payments Small Business Retail Technology 163

Retail TouchPoints

JUNE 28, 2023

Visitors photograph, video and socially share their Chicago discoveries which, in turn, shines a light on the city’s retail stores, galleries and hospitality industry. Traditional retail outside of the tourist zone tends to be hyperlocal in terms of how the merchandise is curated, space designed and events planned.

Arts 268

Arts Retail Fashion Technology 268

365 Retail

APRIL 10, 2024

The Retail Technology Show (RTS) has announced a series of special events, new for 2024. For the first time the RTS will be offering up a London Store Tour, exclusively for brands and retailers attending the show. To sign up, retailers register by contacting: chloe.webber@buyingtime.co.uk.

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Events Technology Retail Omnichannel 52

Retail TouchPoints

APRIL 27, 2021

Amazon is well known for being one of the largest retailers in the world. What’s less well-known is that thousands of other retailers are using Amazon technology to power their businesses. Maybe you’ve heard about the cashierless Just Walk Out tech now being used by retailers like Hudson ? Developed by Retail, for Retail.

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Retail Technology Recommendation eCommerce 331

Retail TouchPoints

JANUARY 25, 2021

Businesses across sectors are turning to voice technologies in response to COVID-19 health and safety concerns. These concerns are fueling consumer expectations for more contactless experiences everywhere they go, including the retail environment. The industry, valued at $5.2 billion in 2016, is projected to reach $26.15

Technology 152

Technology Consumer Retail Other 152

Retail TouchPoints

JANUARY 18, 2024

The technology, particularly generative AI, already is powering use cases throughout the retail enterprise, and it’s still on a strong growth trajectory, even — or perhaps especially — because the technology itself is still developing. AI could be as big a change for retail as the internet and mobile phones.

Merchant Services 276

Merchant Services Retail Definition Technology 276

Retail TouchPoints

OCTOBER 6, 2022

The Cloud4Wi platform is designed to help retailers leverage their WiFi network and mobile apps to engage customers with location-aware experiences. Consenting customers can be seamlessly onboarded to a retailer’s WiFi network in exchange for their basic contact details.

Retail 251

Retail Mobile Technology Customer 251

365 Retail

MAY 5, 2023

The Retail Technology Show brought together nearly 10,000 retail professionals at London’s Olympia on 26 & 27 April. They were joined by 306 technology vendors, with the exhibition space sold out with four weeks before the event, who showcased the latest innovations to drive the industry forward.

Technology 69

Technology Retail Events Consumer 69

Retail TouchPoints

APRIL 11, 2022

Likewise, Deloitte shared its perspective on the evolving employment landscape and how retailers are working to “convert pandemic struggles into strengths.”. From cost increases to logistics bottlenecks to staffing challenges, there seems to be no end to the list of obstacles to efficient, profitable retail operations.

Retail 304

Retail Live Chat Shipping Costs Supplies 304

ESW

NOVEMBER 16, 2023

Specialization enables ESW to expand its reach in unlocking global direct-to-consumer ecommerce growth for merchants New York, NY—November 16, 2023—ESW, a global direct-to-consumer (DTC) ecommerce company, today announced it is now a Gold Partner in Adobe’s Technology Partner Program.

Merchant Services 88

Merchant Services Technology Payment Services Payments 88

Retail TouchPoints

FEBRUARY 17, 2023

Success in the new retail landscape in 2023 requires many of the characteristics of a winning sports team. The “coach” or CEO develops a road map or game plan to achieve the goal, which in retail is providing the ultimate customer experience, every day of the year. Winning teams begin with an end in mind.

Games 258

Games Social Media Retail Outdoor 258

Retail TouchPoints

FEBRUARY 9, 2022

retailers will be able to accept contactless customer payments on their Apple iPhones via its new Tap to Pay functionality. Retailers will be able to accept contactless payments through a supporting iOS app on an iPhone XS or later device. Beginning later this year, U.S.

Payment Services 292

Payment Services Point of Sale Retail POS 292

Retail TouchPoints

MAY 5, 2022

This is especially true in the retail industry. The reality is this: When a customer needs help with a problem, their first thought isn’t to place a call to a contact center. The wrong chatbot technology can’t accurately process customer context, and these basic options create undue friction. Unified technology is the answer.

Retail 231

Retail Customer Experience Channel Technology 231

Wiser

APRIL 23, 2024

Implementing technology solutions in retail environments presents several challenges, particularly in balancing the volume of data a brand wants to collect with the utility of that data, as well as the realities involved with in-store data collection (by field reps or mystery shoppers).

Retail 78

Retail Management Technology Presentation 78

365 Retail

OCTOBER 30, 2023

PPDS, the exclusive global provider of Philips Professional Displays and complementary solutions, is delighted to announce the latest evolution of its multi-award-winning ePaper signage range, with the launch of the new 32” (16:9) Philips Tableaux 5150I for retail environments. This is a technological breakthrough. billion by 2030*.

Technology 105

Technology Retail Management Events 105

Retail TouchPoints

JULY 20, 2021

Zoom Video Communications has agreed to acquire Five9 , a provider of cloud-based contact center solutions, in an all-stock transaction valued at approximately $14.7 Customer service received renewed attention among retailers last year following the forced shifted to digital communication and service channels.

Customer 298

Customer Customer Loyalty Reference Channel 298

Retail TouchPoints

DECEMBER 27, 2022

Retail companies looking to digitally transform don’t need to fix what isn’t broken. Today’s consumers are busier than ever, which has resulted in a greater demand for faster solutions to their retail problems. Programmable Voice for Greater Customer Experience (CX).

Customer 314

Customer eCommerce Retail Customer Experience 314

Retail TouchPoints

JUNE 24, 2022

Gap will experiment with new ideas through four new retail spaces at its San Francisco headquarters, designed to support the Old Navy , Gap, Banana Republic and Athleta brands. Flexible retail stores that double as labs have led to some of the most interesting innovations of the past few years, both customer-facing and on the back end.

Retail 245

Retail Fashion Apparel Technology 245

Retail TouchPoints

FEBRUARY 7, 2023

The annual retail gathering brought a huge set of new companies and interesting perspectives that will shape the future of retail over the next three years. This remains a $50 million to $100 million opportunity for most $5B+ retailers in 2023, and too few non-grocers are pursuing it as a solution.

Retail 249

Retail POS Apparel Department Stores 249

Retail TouchPoints

JUNE 29, 2022

A successful retail space uses the art of design to provide a clean, aesthetically pleasing and accessible storefront and property. Designing your retail store with security in mind ensures that your business’ security isn’t an afterthought. Evaluate Your Retail Store’s Location. Evaluate Your Retail Store’s Location.

Small Business Retail 259

Small Business Retail Payment Services Retail POS 259

Retail TouchPoints

DECEMBER 21, 2020

Retail businesses have faced myriad challenges in 2020. Even so, online sales aren’t always enough to keep brick-and-mortar retailers out of bankruptcy. We’ve already seen that augmented reality and its sister technologies, AI and IoT, can address many of these challenges. billion by 2024 — more than ten times what it is today.

Retail 312

Retail Operations Technology Travel 312

Retail TouchPoints

APRIL 9, 2024

Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. The retailer also is working with Google Cloud and Accenture to develop new AI-powered tools for its frontline associates. As early as late summer, Best Buy customers in the U.S.

Customer 268

Customer Subscription Customer Experience Technology 268

Retail TouchPoints

APRIL 21, 2021

Customers contacted us through our website and the My Verizon app in earnest. . We launched what we call our “Touchless Retail” experience. Touchless Retail also includes touchless payments using cash or credit cards, and even the ability to sign the terms and conditions electronically. Leverage technology.

Payment Services 223

Payment Services Retail Electronics Technology 223

Retail TouchPoints

JULY 24, 2023

With so many unique approaches to connectivity, retailers often struggle with effectively reaching their customers. In fact, 71% of shoppers told McKinsey that they expect personalization from their favorite retailers , and 76% of shoppers are frustrated when retailers don’t offer personalization.

Small Business Retail 218

Small Business Retail Marketing Retail Social Media 218

Retail TouchPoints

SEPTEMBER 1, 2020

As many non-essential businesses such as consumer retail locations start to reopen, it’s more important than ever that they improve and optimize cleaning operations to keep customers safe and comfortable while shopping. During pre-pandemic times, shoppers visited food retailers twice a week on average, but now they only go once a week.

Customer 278

Customer Retail Shopping Carts Operations 278

Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. Many stores, including retail giants Walmart, Target, Best Buy, DICK’S Sporting Goods and Urban Outfitters, introduced or expanded game-changing buy online, pick up in-store (BOPIS) capabilities in 2020.

Payment Services 185

Payment Services Payments Retail Sporting Goods 185

Retail TouchPoints

MARCH 8, 2023

As savvy customers pull back the curtain on the carbon footprints of their go-to retailers, credibility in sustainable performance has emerged as a top requirement for brands competition. With greater transparency comes greater responsibility to reduce the carbon footprints of brick-and-mortar retail spaces.

Retail 248

Retail Operations Consumer Technology 248

Retail TouchPoints

FEBRUARY 18, 2021

Retailers such as Best Buy and Apple were two of the first to implement the model at scale, showing the value for businesses outside of luxury and specialty retail. Buser pointed to Tesla’s “Touchless Test Drive” as a great model that makes appointments the “new default for a zero-contact experience.”

Retail 282

Retail Beauty and Health Books Omnichannel 282

Korona

JUNE 8, 2022

The retail industry is a competitive industry, and one often based on volume. Small and medium-sized business owners are constantly facing competition from large retail companies such as Walmart and Amazon. Retail technology helps brick-and-mortar and eCommerce businesses in many steps of their business processes.

Technology 52

Technology Payment Services Payments Retail 52

Retail TouchPoints

SEPTEMBER 29, 2020

Retailers seeking guidance as they look ahead to an uncertain Q4 will find plenty of solid, practical advice in the 2020 Retail Strategy and Planning series of webinars, now available on-demand. Following are brief recaps of the #RSP20 sessions: Online Retailers Must Look to Automation to Support Global Expansion. The Wayfair.

Webinar 260

Webinar Payment Services Shipping Costs Retail 260

Retail TouchPoints

NOVEMBER 9, 2023

In collaboration with Boston’s Mass General Brigham hospital, Best Buy Health will support an expanded home-based health care delivery model designed to improve how safe, quality care can be provided with technology and clinical expertise. The partners also are seeking to address worker shortages in health care.

Technology 223

Technology Mobile Improvements Management 223

Retail TouchPoints

MARCH 30, 2023

These trends pose a tremendous opportunity for brands and retailers that have been aggressively expanding their private label lines in recent years — provided, of course, that these businesses can continue to meet consumers’ expectations of value. Contact him at eric.linxwiler@tradebeyond.com. Eric Linxwiler is SVP of TradeBeyond.

Consumer 200

Consumer Food and Beverages Retail Supplies 200

Retail TouchPoints

JANUARY 27, 2021

The past six months have been tough, even punishing, for many retailers, but there was good news this past holiday season. And in the ecommerce world, that can only mean one thing: online retail giants such as Amazon continue to dominate the market. The influence of consumer confidence on retail sales cannot be overstated.

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Retail Social Media Channel Multichannel 279

Retail TouchPoints

JULY 28, 2022

Retailers can offer virtual try-ons within their own ecommerce channels or partner with an ecommerce platform that offers virtual try-on as a feature. Retailers can license AR software to build their own virtual try-on features. Other technology providers offer solutions that design some or all of a virtual try?

Retail 238

Retail Customer Data Information Consumer 238

Retail TouchPoints

MARCH 15, 2021

retail industry, as many consumers now solely rely on online shopping. Nearly one in five retailers were dependent on 2020’s holiday sales, and many of those sales came from online rather than in-store. While retail ecommerce sales grew 27.6% In 2020, 69% of lawsuits were against retail companies, up 11% since 2019.

Small Business Retail 254

Small Business Retail Retail Technology Management 254

Wiser

MARCH 25, 2024

This involved mobilizing the field team to take corrective actions and prioritize specific KPIs, enabling the brand to engage in fact-based conversations on space optimization with retail partners. Conclusion: The Path to the Perfect Store This case study underscores the vital importance of data-driven insights in optimizing retail execution.

Retail 78

Retail Consumer Mobile Technology 78

Retail TouchPoints

MARCH 4, 2021

Retail success is dependent on understanding and meeting the needs of shoppers. The AWS Retail team has been working closely with retailers to reimagine and reinvent their customers’ journeys to adapt to constantly evolving behaviors and needs. The Retail Butterfly. The Risk-Averse Shopper.

Customer 240

Customer Retail Technology Arts 240