Retail TouchPoints

JANUARY 4, 2024

CVS Pharmacy has evolved its loyalty program into two simplified membership tiers : the free loyalty tier will remain branded as ExtraCare, while the paid membership — previously called CarePass — has been rebranded as ExtraCare Plus. million members, on top of the more than 74 million members of the basic ExtraCare program.

Shipping Costs 248

Shipping Costs Shipping Other Management 248

Retail TouchPoints

DECEMBER 21, 2023

Ulta Beauty will kick off 2024 with a fresh look for its loyalty program a decade after its debut in 2014. 1, 2024, the Ultamate Rewards loyalty program will become Ulta Beauty Rewards , and along with the new name will come enhanced benefits for the program’s 42.2 Beginning Jan. Beginning Jan.

Gifts 240

Gifts Social Media Channel Other 240

Retail TouchPoints

FEBRUARY 28, 2023

A basic supply-and-demand analysis of this situation would suggest that with a suddenly more price-sensitive consumer base, brand and store loyalty would diminish as shoppers seek out savings from any brand or retail outlet that will offer them. Seizing the Moment That opportunity lies in the retail loyalty program.

Retail 273

Retail Books Consumer Social Media 273

Retail TouchPoints

JULY 6, 2023

To keep up with this rising demand, brands need to align themselves with green practices, especially as more consumers today are basing their purchase decisions and brand loyalty on company values. With consumers demanding more green initiatives, retailers and brands must reframe their business goals and programs.

Customer Loyalty 236

Customer Loyalty Customer Retail Financial Services 236

Retail TouchPoints

APRIL 25, 2024

Membership programs are quickly becoming 2024’s hottest accessory, whether you’re a luxury resale platform or an electronics ecommerce site. Online marketplaces Rebag and Newegg have joined the growing roster of retailers launching membership programs.

Consumer Electronics 147

Consumer Electronics Electronics Shipping Costs Retail 147

Retail TouchPoints

MARCH 21, 2024

So the big question is — what happens next? Fighting Subscription Fatigue as Consumers Shed Memberships As Prime has proven for years, getting customers into a paid membership program can pay off in spades for retailers. With the addition of Target Circle 360, eight of the top 10 retailers in the U.S.

Shipping Costs 255

Shipping Costs Subscription Consumer Games 255

Retail TouchPoints

FEBRUARY 27, 2023

VS&Co)is piloting a new combined loyalty program for Victoria’s Secret and Pink that will allows customers to earn rewards when shopping both brands, regardless of their payment method. ahead of the program’s full rollout later this year. ahead of the program’s full rollout later this year. in a statement.

Gifts 277

Gifts Shipping Customer Other 277

Retail TouchPoints

OCTOBER 12, 2023

We quite literally put our money where our mouth is, and it really reinforces what we stand for. “We We quite literally put our money where our mouth is, and it really reinforces what we stand for. That’s not a one-time decision, we take a hit on that every year economically, but it tells you what we stand for.

Beauty and Health 268

Beauty and Health Consumer Shipping Costs Travel 268

Optimizely

OCTOBER 22, 2020

Loyalty programs have come a long way since Betty Crocker first introduced its box top coupons in 1929, ushering in a new era of modern customer loyalty. Today, brands no longer have to be retail icons or superpowers to be able to launch loyalty programs. belong to at least one loyalty program, and a typical U.S.

Payments 367

Payments Customer Loyalty Customer Retention Outdoor 367

Retail TouchPoints

JANUARY 16, 2024

Transactional and Non-Transactional Loyalty Interactions The panelists stressed that continuously gathering customer data about this generation is vital, particularly since their pace of change has accelerated. Loyalty programs have long been a key tool for retailers to gather customer data, and that hasn’t changed.

Customer Data 275

Customer Data Customer Experience Fashion Customer 275

Retail TouchPoints

JANUARY 18, 2022

Retailers frequently ask customers to enroll in a loyalty program at point of sale — especially during the holiday shopping season. In fact, 61% of consumers have joined a loyalty program to get discounts for holiday shopping. Look at what your customers value the most and make sure your loyalty program is delivering.

Customer Retention 286

Customer Retention Social Media Shipping Point of Sale 286

Retail TouchPoints

MAY 25, 2022

Strong data protection vision and strategy, brought to life in clear practices, create a sense of trust and enhance customer loyalty. Retailers are looking for ways to optimize their business and build brand loyalty — while, crucially, keeping data privacy front and center. Implementing an Effective Loyalty Program.

Customer Loyalty 300

Customer Loyalty Customer Consumer Gifts 300

Retail TouchPoints

NOVEMBER 1, 2023

Jarvis, who serves as Communications and Propositions Director at Eagle Eye, also shared her insights on how retailers can shape loyalty programs to meet their particular business needs, both by eliminating pain points and adding tangible value to the shopper journey. for a lot longer than it has in the UK.

Books 278

Books Omnichannel Payments Mobile 278

Retail TouchPoints

APRIL 10, 2024

Those forces from the days of the pandemic look to continue well into 2024 as stubborn inflation and higher interest rates continue to burden brands and retailers, which are faced with the unenviable task of balancing increasing costs with what consumers can bear. For consumers, the numbers shake out in a similar way. Think about it.

Customer Loyalty 252

Customer Loyalty Payment Services Customer Consumer 252

Groove

NOVEMBER 21, 2022

The History of Loyalty Programs. Shortly after the American Revolution, the first recorded example of a loyalty program was implemented. Thus, the loyalty program was born in its most basic form. Today’s Loyalty & Rewards Landscape. Why Loyalty and Rewards. Customer Side: Added Value.

Subscription 195

Subscription Merchant Services Gifts Live Chat 195

Retail TouchPoints

MAY 25, 2022

Loyalty has grown in importance alongside customer retention, with a strong loyalty program and company values both remaining important parts of building out a long-term relationship with customers. shoppers list shared values as the biggest factor behind brand loyalty. .” Zero waste is not enough.

Customer Retention 256

Customer Retention Shipping Costs Shipping Gifts 256

Retail TouchPoints

AUGUST 2, 2022

Consumer frustration with poorly targeted online ads, combined with concerns about data sharing, create a major roadblock to tracking consumer buying signals and finding out what people want. One way to improve targeting and increase loyalty is to offer consumers personalization that really meets their needs.

Clothing 241

Clothing Fashion Channel Information 241

Retail TouchPoints

DECEMBER 14, 2022

The ultimate goal is to reshape the retailer’s email marketing program to focus on deepening loyalty and driving long-term customer value. The ultimate goal is to reshape the retailer’s email marketing program to focus on deepening loyalty and driving long-term customer value.

Marketing 276

Marketing Customer 276

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 235

Shipping Costs Improvements Live Chat Retail 235

Retail TouchPoints

NOVEMBER 10, 2022

Customer loyalty experts know that the best-run programs do far more than simply boost sales by rewarding members with points and perks. Emeline Berlind, VP and General Manager of Loyalty for Sephora, revealed how the retailer’s approach to loyalty provides it with both strategic and tactical benefits.

Consumer 227

Consumer Gifts Events Customer Experience 227

Retail TouchPoints

APRIL 3, 2024

For anyone who has made a purchase online, returns are part of the standard online buying process — so much so that, according to a recent U.S. Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. That same report identified the top aspects that U.S.

Shipping Costs 201

Shipping Costs Shipping Labels Shipping Consumer 201

Retail TouchPoints

SEPTEMBER 30, 2020

Launching a successful premium loyalty program can be a matter of finding the right pitch: 70% of shoppers who don’t belong to a program would join one if the benefits were valuable, according to a study by Clarus Commerce. I think most brands aren’t differentiating enough.”.

Customer 264

Customer Shipping Costs Shipping Consumer 264

Retail TouchPoints

NOVEMBER 7, 2023

But after the brand’s exit from bankruptcy in 2018, it has been on an aggressive turnaround mission that has included a new store strategy that brought Claire’s outside of shopping malls, a new loyalty program strategy and a new executive leadership team. They morph the physical and the digital world. It’s just part of how I think.”

Jewelry 250

Jewelry Consumer Accessories Technology 250

Retail TouchPoints

APRIL 18, 2023

Members of Road Runner’s VIP loyalty program can get a personalized in-store experience using the displays, including a welcome video and a digital queue tracker that lets them continue shopping while they wait for notification that an associate is free to assist them. The retailer plans to continue rolling out the program to all U.S.

Customer Experience 263

Customer Experience Customer Technology Information 263

Retail TouchPoints

DECEMBER 24, 2021

When done correctly, innovations like QR code menus and data-driven loyalty efforts can turn customers who are eager for a “back-to-normal” night out into regular diners who embrace a new era of restaurant experiences. What Diners Expect in a New Era. So what does dining experimentation in the “new normal” look like?

Payment Services 270

Payment Services Customer Experience Outdoor Technology 270

Retail TouchPoints

NOVEMBER 15, 2023

This connection will integrate Claire’s branded programming into the lives of the most pivotal generations of today. And in a further sign of what’s to come, Claire’s and Sony Pictures also said that they would “ explore unique opportunities for merchandise and experiences ” tied to the series they are developing.

Fashion 258

Fashion Management Marketing Consumer 258

Retail TouchPoints

JANUARY 2, 2024

But if you already have a digital product in market, you’re already collecting the first-party data that will tell you what your customers are searching for. One way for brick-and-mortar stores to stay ahead of the competition is to expand into digital product. of ecommerce sales in 2024. of ecommerce sales in 2024.

Improvements 244

Improvements Retail Mobile Customer Experience 244

Retail TouchPoints

MARCH 31, 2023

What’s more, the number of payment providers on the market has dramatically multiplied over the years, creating a vast and often confusing ecosystem. The key advantage is that it offers a wide range of automated capabilities such as digital card usage, points conversion, retail vouchers, loyalty programs and buy now, pay later features.

Financial Services 262

Financial Services Payment Services Payments Small Business Retail 262

Smile.io

MARCH 22, 2024

This includes your product line-up, promotional campaigns, and loyalty program. Whether you’ve been running a rewards program for a while or you’re relatively new to rewarding your customers , you need to make sure that the rewards and functionality you’re offering meet your needs and your customers’ needs. 

Customer Loyalty 82

Customer Loyalty Merchant Services Shopify Shipping Costs 82

Retail TouchPoints

JUNE 30, 2023

We are a company all about relationships because that’s what our customers are celebrating when they buy from us — all the relationships in their lives. Understanding this process and implementing a relationship and engagement strategy has been a priority for us as we create a dialogue with our consumers that is more than just a transaction.

Customer 254

Customer Workshop Gifts Multi-channel 254

Retail TouchPoints

JULY 1, 2020

economy remains unstable, rather than spending precious cash, brands need to get creative with the stable economy they totally control — their brand loyalty programs. billion of customer funds in its loyalty program, more money than some banks. What did your research into these brands reveal to you about brand loyalty?

Retail 254

Retail Social Media Travel Magazine 254

Retail TouchPoints

SEPTEMBER 18, 2023

The most impactful ways generative AI will show up are likely: Advancing search functions far beyond what we’ve experienced in the past; Optimizing efficiencies for store associates; Supporting the most strategic discount approaches; and Devising the most compelling product descriptions.

Retail 300

Retail Gifts Recommendation Consumer 300

Smile.io

APRIL 12, 2024

and Klaviyo to create an even better loyalty and marketing automation experience.    What the original integration made possible Starting in 2017, the Smile.io It would sync loyalty member data with corresponding Klaviyo profiles to use in campaigns, flows, and segments. What’s better than static fields?

Events 81

Events Customer Loyalty Reference Shopify 81

Kissmetrics

AUGUST 6, 2021

What is customer retention? I’ll give you a few good reasons: boosts loyalty helps drive referral marketing increases ROI increases average order value (AOV). To build and optimize customer journeys that effectively retain your customers, you must first understand who your target audience is and what they want.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Smile.io

MARCH 20, 2024

The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases.   Customer loyalty programs have played a considerable role in fostering repeat purchases.

Shipping Costs 76

Shipping Costs Shopify Customer Loyalty Merchant Services 76

Retail TouchPoints

JUNE 1, 2023

We wanted to figure out what makes some NFT programs successful — Nike, Chanel and The Hundreds, to name a few — while others fall flat. We wanted to figure out what makes some NFT programs successful — Nike, Chanel and The Hundreds, to name a few — while others fall flat. Today, NFT campaigns are the emerging medium.

Social Media 264

Social Media Retail Consumer Books 264

Smile.io

APRIL 15, 2024

Part of this success can be attributed to its loyalty and rewards program— Treat Rewards.     The pet industry giant recently refreshed its program.   What’s new? Whenever a brand reconfigures its loyalty program, there’s cause for worry amongst its most loyal customers.

Social Media 70

Social Media POS Gifts Events 70