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Amazon Appoints Insider as CEO of Worldwide Stores

Retail TouchPoints

Herrington joined Amazon as VP of Consumables in 2005, launched Amazon Fresh in 2007 and was promoted to SVP of Consumables in 2014. Amazon has named 17-year company veteran Doug Herrington to the renamed role of CEO of Worldwide Amazon Stores, filling the position left vacant by former CEO of the Worldwide Consumer Dave Clark.

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Target Creates Chief Guest Experience Officer Role as it Expands Senior Leadership Team

Retail TouchPoints

Target has named Cara Sylvester to the newly-created role of EVP and Chief Guest Experience Officer. She which will lead the strategic development of Target’s customer experience both in-store and online, reporting directly to CEO Brian Cornell. Brett Craig was promoted to EVP and CIO, where he will report to Sylvester.

Supplies 245
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How Natori Used AI to Sharpen Retargeting and Achieve a 943% ROAS

Retail TouchPoints

She left a prestigious Wall Street position to start the company; similarly, Ken left a career in finance to join the company in 2007. (It all began with Josie creating lingerie on her living room floor.) Natori factory (photo courtesy Natori) “We’re very design-driven,” he said. “A

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Old Navy Merchandising Exec: BODEQUALITY Has ‘Changed the Way We Work…Top to Bottom’

Retail TouchPoints

Experts agree that to be successful, brands and retailers need to embed diversity and inclusion into all operations, services and customer experiences. Early data indicates that we are well on our way to success and that the customer is enjoying shopping at Old Navy, no matter her size.

Travel 288
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Generation Z: Between the Worlds of Digital and Analog

Retail TouchPoints

Many digital natives here saw their parents lose almost everything in the 2007 global economic crisis. And for those younger Generation Z customers there are a number of debit cards available from U.S. In the U.S., It is an image that sticks in their minds.

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Retailers: Leverage Customer Data to Navigate Lower Spending Due to Inflation

Retail TouchPoints

Shoppers want to feel seen and have their financial challenges recognized, and that’s only possible with careful analysis of customer data. They should] take that data and put it to use to automate the customer experience to drive insights into what consumers really prefer and what they will engage with.

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Retail technology for building recession resilience

iVend

McKinsey’s research into the way that retailers managed cost reductions in the Great Recession of 2007-2009 found that ‘resilient retailers’ reduced their costs by two percentage points, while their ‘non-resilient’ counterparts increased theirs by the same amount. How can retail technology help retail stores to prepare for recession?