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How Contextual Commerce Improves Customer Loyalty

Optimizely

But before you run off, let me tell you about an ecommerce trend that will actually help you better sell to customers and ensure their (undying) loyalty. If your customers notice any friction as they switch between channels while engaging with your brand, then you’re in trouble. How can contextual commerce improve loyalty?

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How Pacific Cycle Increased Customer Loyalty and Sales Online With Salsify Chat

Salsify

Since 2015, the manufacturer has seen positive results by leveraging tools like Salsify’s Product Experience Management (PXM) platform and Welcome Commerce’s chat tool, now known as Salsify Chat.

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TikTok Continues Amazon-like Push into Commerce with Fulfillment Services in the UK

Retail TouchPoints

Monday through Saturday; A next working day premium delivery service ; Improved customer feedback and ratings through TikTok’s instant messaging service and dedicated customer service employees; and Improved metrics in terms of reduced delivery times. 1, 2023, multiple sources report. TikTok is a key player in the U.S.

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Subscription Pro Tips: Encourage Loyalty and Long-Term Relationships by Making it Easy to Cancel

Retail TouchPoints

But retailers drawn by the lure of recurring revenue and enhanced customer loyalty must be wary of consumers’ lingering trust issues and an increasingly stringent regulatory environment. Things have evolved since 2015, but there are still barriers and mental blocks that customers have when joining a ‘subscription.’”.

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Primark President: ‘Our Business is Set Up for People to Grow Into’

Retail TouchPoints

we’ve been here since 2015 — but I’m seeing people who are celebrating their sixth -, seventh – and eighth -year anniversary.” Retail is a people-oriented business, and that refers to both customers and associates. We’re still fairly new in the U.S. Even today, working on a store opening in Albany, N.Y.

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The Metrics You Need to Measure Customer Loyalty Online

Smile.io

Editor’s Note: This post was originally published in June 18, 2015 and was updated for accuracy and comprehensiveness on September 29, 2017.

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The Keys To Providing Great Customer Experience: Listen And Respond Quickly To Loyalty Program Feedback

RTP blog

By Luis Artiz, Epson America Most retailers understand that their success depends heavily on their ability to provide a positive customer experience (CX). By taking a closer look at the loyalty program lessons learned by Starbucks and Woolworths, retailers can learn a few lessons about winning repeat customers in today’s environment.