Retail TouchPoints

FEBRUARY 25, 2022

In today’s world brands need to be omnipresent, having digital footprints across several channels. A recent study found that 68% of Gen Z shoppers planned to use non-traditional channels for Black Friday and Christmas shopping, with Instagram (47%) taking the lead as a holiday shopping platform. Looking Ahead.

Social Media 305

Social Media Retail Events Channel 305

Omnisend

DECEMBER 14, 2023

Selling on multiple channels need not cost a fortune if you do it right. In fact, selling on multiple channels should bring in more value than the cost you’ll incur on setting up those retail channels. Any business in today’s digital world should be utilizing multiple sales channels instead of relying only on their websites.

Multichannel 78

Multichannel Social Media Payment Services Shipping Costs 78

Sailthru

FEBRUARY 20, 2018

The success of these personalized mobile apps has retailers looking at how to bring this personalization into physical stores. Both the push notifications and personalized news come through an interactive webpage that displays on the mobile app. Yoox Says Half of Sales Now Come From Its Mobile App.

Mobile 68

Mobile Omnichannel Retail Recommendation 68

OrderDynamics

JULY 27, 2018

How Omni-Channel is Transforming Showrooming. Modern retailers embrace showrooming as part of their omni-channel retail strategy. Optimizing the omnichannel experience is the only way to keep business thriving. Omni-channel retail provides a seamless shopping experience. Omni-channel retail has transformed showrooming.

Channel 55

Channel Shipping Costs Mobile Omnichannel 55

Kissmetrics

MARCH 30, 2018

trillion in 2017 and are expected to reach 4.9 In fact, B2B e-commerce worldwide sales in 2017 peaked at $7.7 In-store sales accounted for 91% of all retail sales in the US in 2017. The in-store shopping experience is incomparable to browsing items on a desktop or mobile screen. trillion in 2021. Sounds too sophisticated.

eCommerce 210

eCommerce eCommerce Marketing Marketing Shipping Costs 210

RTP blog

JULY 8, 2019

And they’re not alone — a 2017 study showed that 67% of e-Commerce brands have opened physical spaces in the past several years. Omnichannel Is A Must Traditional retailers are still struggling to develop e-Commerce strategies to complement their decades-old locations rather than cannibalizing them.

Consumer 150

Consumer eCommerce Omnichannel Channel 150

GetElastic

APRIL 2, 2019

In September 2017, T-Mobile announced that it would include a free Netflix subscription for family plan members. While on the surface this might seem to be just a promotion, it highlights how T-Mobile can layer on additional services into a bundle that customers actually want,” said BTIG research analyst Walter Piecyk.

Telecommunications 167

Telecommunications Payment Services Omnichannel Customer Experience 167

RTP blog

APRIL 9, 2018

These investments speak to Nordstrom’s commitment of providing superior service through the omnichannel and personalization capabilities these technologies bring to the table. Blending Online And Offline Nordstrom’s acquisitions further support the importance of omnichannel experiences.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

RTP blog

NOVEMBER 7, 2018

This sixth annual Retail TouchPoints Store Operations Survey examines the top challenges omnichannel retailers face in shoring up their brick-and-mortar locations, and reveals the strategies and technology solutions they are using to meet those challenges. The combined 81%.

Mobile 150

Mobile Fulfillment Operations Omnichannel 150

Omnisend

DECEMBER 3, 2021

Ad spending on Facebook has increased dramatically in recent years, from just $324 billion in 2017 to an incredible $2.26 Mobile usage. Marketers typically spend most of their time on desktop Facebook campaigns, but it’s important to remember that almost every social media user accesses their account or accounts on a mobile device.

Shipping Costs 148

Shipping Costs Social Media Mobile Events 148

Optimizely

DECEMBER 21, 2017

Contextual commerce harnesses another trend you’ve probably heard a lot about — omnichannel. Consumers want to shop anytime, anywhere, on any device, through multiple channels — and not necessarily in a linear fashion. You want your buyers to have a perfectly smooth and consistent experience, no matter the channel.

Customer Loyalty 191

Customer Loyalty Improvements Customer Merchant Services 191

RTP blog

SEPTEMBER 28, 2018

While wider adoption of the EMV chip and PIN standard has reduced fraud at the point of sale, it has triggered an increase in fraud in other channels — including online and mobile — as criminals look for alternative ways to cheat the system. billion in associated losses.

Payment Services 150

Payment Services PayPal Payments Customer Loyalty 150

OrderDynamics

MAY 29, 2018

What is Omni-channel Brand Intimacy? Also, in a retail context, their four forms model inspires the question of whether omni-channel brand intimacy exists. In all four, there are examples of omni-channel brand intimacy. What is exciting about this is the notion that omni-channel retailing isn’t just about a transaction.

Channel 50

Channel Social Media eCommerce Outdoor 50

OrderDynamics

FEBRUARY 14, 2019

The UK Continues to be Omni-channel Royalty for a Succession of Reasons. OrderDynamics’ Omni-2000 research reviews 2000+ global retailers to discover the shopper’s view of retail’s omni-channel offerings. The global report gives us an overall view of the state of omni-channel. Omni-2000: UK Report .

Channel 50

Channel Multi-channel Merchant Services eCommerce 50

ChannelAdvisor

JULY 31, 2017

But advertising is just one part of the equation, and there are several changes to watch beyond the ones affecting mobile, search and social. So, without further ado, here are two more important trends for the 2017 season, along with effective strategies for capturing a sizeable share of sales. Complements Over Competition.

eCommerce 40

eCommerce eCommerce Platforms Mobile Omnichannel 40

Optimizely

MAY 15, 2018

That’s why we’ve picked out the IRCE sessions that are must-sees for any B2C marketer, whether you’re focused on merchandising, marketplaces, omnichannel, design, or search. In 2017, the Top 1000 online retailers in North America collectively increased online sales by 18.5%, and ecommerce accounted for 49% of retail industry growth.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

Sailthru

SEPTEMBER 17, 2019

Every summer, Sailthru browses retailers’ websites, signs up for email lists and downloads their mobile apps. At the same time, personalization is a broad concept that encompasses everything from pasting a customer’s first name in an email subject line to mobile apps designed for connecting shoppers with their favorite salespeople.

Retail 74

Retail Shopping Carts Omnichannel Mobile 74

BigCommerce

MAY 15, 2018

I already knew the benefits of SaaS across other pieces of the commerce platform stack, including: Omnichannel commerce technologies. Marketing and Expanding to Omnichannel. Three of the most disruptive factors that I’ve seen in my 15 years in digital are mobile, SaaS, and APIs. OMS Systems. WM Systems. Get the template.

Merchant Services 419

Merchant Services Payment Services eCommerce Platforms Technology 419

Payoneer

OCTOBER 19, 2018

Mobile retail sales are huge, and still getting bigger. In 2017, 34.5% of all retail eCommerce sales in the US were made on a mobile phone, amounting to $156.28 On Cyber Monday alone in 2017, $2 billion were spent on mobile sales, or just under a third of all revenue. Worldwide, mobile eCommerce sales hit $1.4

Mobile 36

Mobile Marketing Social Media Presentation 36

Ecommerce Platforms

JUNE 22, 2023

Plus, both tools offer a variety of business models, with options for omnichannel selling, dropshipping, and more. With the Shopify commerce platform, small business owners can sell across multiple channels, and even combine online and offline stores, with POS connectivity. Of course, there are some major differences worth noting too.

Shopify 104

Shopify Payment Services Social Media Shipping Costs 104

ROI Revolution

JUNE 17, 2022

Google dominates even more on mobile, with 93.3% of the mobile search engine market share. Mobile vs. Desktop. Mobile accounts for over two-thirds of total paid search ad clicks. As of 2020, mobile paid search ad spend was less than social media ad spend by about $700 million , coming in at $32.6 respectively.

PPC 78

PPC Mobile Social Media Search Marketing 78

RTP blog

MARCH 28, 2017

By Tim Parry, Managing Editor The end is near, and I believe Q2 2017 will finally be the quarter when Sears Holdings files for bankruptcy and calls it quits. In fact, Sears topped Forrester Research’s 2015 Retail Omnichannel Functionality Benchmark of 20 leading retailers.

eCommerce 150

eCommerce POS Electronics Mobile 150

Payoneer

OCTOBER 19, 2018

Mobile retail sales are huge, and still getting bigger. In 2017, 34.5% of all retail eCommerce sales in the US were made on a mobile phone, amounting to $156.28 On Cyber Monday alone in 2017, $2 billion were spent on mobile sales, or just under a third of all revenue. Worldwide, mobile eCommerce sales hit $1.4

Mobile 22

Mobile Marketing Social Media Presentation 22

OrderDynamics

SEPTEMBER 29, 2017

However, in order to truly take advantage of any new capability as bold as this, it is crucial that retailers first step up their omni-channel game and create more efficient and connected fulfillment strategies. But what instant pickup really emphasizes is that Amazon is entering omni-channel retail with a defined strategy.

Food and Beverages 100

Food and Beverages Retail Games Channel 100

GetElastic

SEPTEMBER 16, 2021

In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. We’ve even recently seen the adoption of in-store mobile self-checkout and COVID-19 introduced the concept of curbside pickup. After all, that’s where the customers are, right?

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. We’ve even recently seen the adoption of in-store mobile self-checkout and COVID-19 introduced the concept of curbside pickup. After all, that’s where the customers are, right?

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Sailthru

MARCH 12, 2018

Target, which managed a critical sales turnaround during 2017, is expanding its omnichannel strategy to accelerate its increasing ecommerce market share. Target’s Omnichannel Goal: To Make the Store America’s Easiest Place to Shop. During the last quarter of 2017, ecommerce sales grew 29% year over year.

eCommerce 60

eCommerce Omnichannel Shipping Costs Multi-channel 60

Blue Acorn

NOVEMBER 28, 2017

Download the full “2017 Furniture Ecommerce Report” here. Your big levers will be determined by your business model and sales channels strategies—if you are a direct-to-consumer retailer who only sells online or a retailer who sells online and in-store. Instead, we configured it based on the increasing use of search on mobile phones.

eCommerce 117

eCommerce Retail Shipping Costs Definition 117

Steve Dennis

JANUARY 9, 2018

2017 was one of the most transformative years for the retail industry that I can remember. A lot of stores closed in 2017. As much attention as e-commerce gets it turns out digital channels’ influence on brick & mortar shopping is far more important for most brands. Omnichannel is dead. Boring retail is.

eCommerce 102

eCommerce Retail Multi-channel Channel 102

Optimizely

OCTOBER 9, 2017

The experts all agree: omnichannel marketing is key to success in ecommerce. That’s why it’s so surprising that the majority of B2C marketers have yet to achieve a true omnichannel ecommerce experience. If you’re behind on your own omnichannel strategy, this should comfort you somewhat. Mobile apps. By the numbers.

Omnichannel 236

Omnichannel B2C Marketing Channel 236

Ecommerce Platforms

SEPTEMBER 6, 2018

By 2014, for instance, 55% of businesses on the web had already optimized their sites for mobile. And barely three years later, before we could even learn all the tricks on mobile ecommerce, the trend shifted yet again. Quite simply, Kooomo means omnichannel. All in all, Kooomo provides: Omnichannel synchronized stock.

Payment Services 166

Payment Services eCommerce Payments eCommerce Platforms 166

Sailthru

JUNE 13, 2018

Instead, we tend to build up mental schemas, with a brick and click customer journey that includes online, mobile and yes, physical touchpoints. Here are three examples of them that look different on the surface, but have one major thing in common: Shopping with them is an experience, no matter the channel. Case in point: Wayfair.

Customer Experience 68

Customer Experience Payment Services Customer Payments 68

GetElastic

MARCH 8, 2018

As ecommerce evolved into omnichannel, companies engaged customers through stand-alone channels, whether online, on a call, or in-store and none of these channels worked together. Improvements in sharing customer information, inventory, order history are improving the personalized relationship between brands and their buyers.

eCommerce Platforms 103

eCommerce Platforms eCommerce Customer Experience Improvements 103

GetElastic

JULY 20, 2017

This post is based on a keynote by Brad Rencher , Executive Vice President and General Manager of Adobe at the Summit 2017 conference. Mobile and social media open new touchpoints. Agile, extensible experience-driven commerce solutions pave the way for powerful omnichannel campaigns. Hold the anchovies!”

Customer Experience 140

Customer Experience Technology Social Media Demo 140

ROI Revolution

MAY 6, 2021

Of course mobile, social and physical commerce aren’t too far behind on the priority list. To make the customer journey between all of these channels seamless, retail leaders are making sure a holistic omnichannel strategy is a part of their digital transformation. An omnichannel approach can be a big revenue driver.

Omnichannel 135

Omnichannel Merchant Services Social Media Payment Services 135

Korona

JANUARY 30, 2023

The point is to be able to engage your customers beyond the scope of the brick-and-mortar space and into an omnichannel experience. Optimize For Mobile Purchases Every year, more and more shoppers are making purchases straight from their cell phones. Read on for more details regarding these noteworthy retail trends for 2023.

Small Business Retail 59

Small Business Retail Payment Services Shipping Costs Retail 59

Optimizely

JANUARY 30, 2018

True omnichannel marketing is tough to do well. But, according to the 2017 Ecommerce Holiday Report , 86% of ecommerce marketers have still not executed a full omnichannel marketing strategy for their brand. A study from IDC also showed that consumers who shop on multiple channels have a 30% higher lifetime value.

Omnichannel 191

Omnichannel eCommerce Marketing Marketing eCommerce 191