Optimizely

DECEMBER 5, 2018

We pulled data from hundreds of Zaius customers to compile into one can’t-miss report that will have every ecommerce marketer sitting up and taking notes. The post What BFCM 2018 Taught Us About Ecommerce Customer Behavior appeared first on Zaius. DOWNLOAD THE FULL REPORT. Download Now.

eCommerce 170

eCommerce Customer Download eCommerce Marketing 170

Optimizely

MAY 15, 2018

IRCE 2018 takes place from June 5 to 8 at McCormick Place West in Chicago and, with an agenda put together by the experts at Internet Retailer magazine, it’s a can’t-miss event for everyone in ecommerce. Here are the sessions you absolutely have to attend at IRCE 2018. Marketplaces in 2018 and What’s Coming in 2019. 97% of U.S.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

Forrester eCommerce

NOVEMBER 5, 2018

Let’s face it: 2018 was not a fabulous year for customer experience. On average, CX quality was flat, with Customer Experience Index (CX Index™) scores showing little movement for the third year in a row. And what little movement that did happen was toward the middle of our scale, where 62% of brands bunched up in […].

Customer Experience 415

Customer Experience Customer 415

Forrester eCommerce

SEPTEMBER 12, 2023

Since 2018, Forrester has been tracking how Singaporean customers rate their experience with some of the biggest brands in banking and auto and home insurance. This year’s Singapore Customer Experience Index (CX Index™) study reveals several important findings: CX quality among Singapore’s banks slightly dipped.

Banking 449

Banking Customer Experience Customer Financial Services 449

Forrester eCommerce

JULY 11, 2018

I’m excited to announce that our list of top emerging technologies to watch in 2018 is out. If you are a client, you can download the report here; if not, here is a quick video blog. It explains what’s different about this year’s report and how we came up with our list. It further contains […].

Technology 300

Technology Download Blog Information 300

Forrester eCommerce

SEPTEMBER 2, 2019

Weak Government CX Harms Mission Performance As customer expectations keep rising, governments around the world struggle to improve customer experience (CX).

Customer Experience 390

Customer Experience Improvements Customer Management 390

Forrester eCommerce

OCTOBER 5, 2020

Since 2018 Forrester tracks how customers rate their experience with some of the biggest brands in banking and insurance.

Customer Experience 276

Customer Experience Financial Services Customer Banking 276

Retail TouchPoints

APRIL 20, 2022

The Home Depot has tapped two technology veterans for high-level positions, naming of Matt Carey as EVP of Customer Experience, a newly created role, and Fahim Siddiqui as EVP and CIO.

Customer Experience 304

Customer Experience Customer Supplies Technology 304

BigCommerce

APRIL 26, 2018

Amazon Customer Base, Revenue & Shipping Data. Amazon Risk Factors and Obstacles in 2018. From changes in technology to pending legislative issues, these are the top items to keep an eye on in 2018 and beyond. Don’t miss a post. Sign up for our weekly newsletter. Amazon Growth Highlights. In a word: Growth.

Payment Services 417

Payment Services eCommerce Shipping Costs Payments 417

Optimizely

NOVEMBER 30, 2017

As the year draws to a close, everyone is looking toward 2018 and thinking hard about what’s coming next. So what should you be thinking about as you move into 2018? How will you be analyzing customer data? Here are my top 5 predictions for B2C marketing in 2018, tackling these questions to help you succeed in the coming year.

B2C 186

B2C Marketing Channel Customer Data 186

Forrester eCommerce

OCTOBER 24, 2018

I’m getting more and more psyched about our first-ever Data Strategy & Insights 2018 Forum as I work on the sessions with my colleagues here at Forrester and with our external speakers. The topics are spot on for what organizations need from data and analytics today, and the sessions are going to be inspirational and […].

Workshop 263

Workshop Customer Data Information Technology 263

Forrester eCommerce

JUNE 21, 2018

Seven auto and home insurers saw a statistically significant change to their Customer Experience Index (CX Index™) scores in 2018. As a result, the average score for the industry has moved up one point since 2017. Insurers should not get too excited, though.

Customer Experience 218

Customer Experience Customer 218

Forrester eCommerce

OCTOBER 30, 2018

Even though the report is live, I continue to reflect on the research behind the customer feedback management (CFM) Forrester Wave™. I am reminded once again how important it is for CFM shoppers to do their homework. This is because — as many of us know — selecting the “right” vendor is no easy task.

Management 311

Management Customer 311

Forrester eCommerce

DECEMBER 4, 2018

This blog post is part of Forrester’s Holiday 2018 retail series.

Customer 365

Customer Gifts Blog Retail 365

Kissmetrics

MARCH 12, 2018

This post will outline some of our predictions for those new opportunities and trends that will emerge into 2018. Blended Marketing Will Continue to Dominate in 2018. Do you really want to be everywhere the customer is all the time ? Does the customer want you to be? Let’s take a closer look: 1.

Marketing 202

Marketing Social Media eCommerce Channel 202

Forrester eCommerce

JUNE 25, 2019

On May 25, 2018, the day the GDPR went into effect, I happened to be in Canada doing an in-person workshop with a large financial services client. Many organizations — particularly in North America — think that the EU’s General Data Protection Regulation (GDPR) doesn’t apply to them. In a session about contact center trends, […].

Workshop 343

Workshop Financial Services Customer 343

RTP blog

JANUARY 29, 2018

DHL is planning to test autonomous delivery trucks in 2018. We predict the intersection of these stories: some time in 2018, at least one company will use drones launched from an autonomous vehicle to deliver a package. Expect significant progress and possibly even proof-of-concept tests by the end of 2018. Who will they be?

eCommerce 170

eCommerce Fulfillment Shipping Costs Specialty Retailers 170

Retail TouchPoints

DECEMBER 27, 2022

Instead, these brands need to meet customers where they already are and adhere to their communication preferences — which currently, perhaps surprisingly, points to voice. Programmable Voice for Greater Customer Experience (CX). Retail companies looking to digitally transform don’t need to fix what isn’t broken.

Customer 321

Customer eCommerce Retail Customer Experience 321

Optimizely

AUGUST 9, 2018

This week, thousands of retailers converged on Boston for Etail East 2018 to network and learn the cutting edge of ecommerce. While Etail East 2018 is sadly over, that doesn’t mean the learning has to stop now. The Customer Is the Center of Everything. “We For many B2C brands, the customer is the center of the world.

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

Optimizely

FEBRUARY 22, 2018

If you want to meet some of the best minds in ecommerce, you no doubt already made plans to attend eTail West 2018 in Palm Springs. This keynote session discusses the approach that mobile-first retailers must take to retain and engage their existing customers, as well as how personalized advertising can help drive cross-channel conversion.

Omnichannel 186

Omnichannel Mobile Shipping Costs eCommerce 186

Kissmetrics

MARCH 12, 2018

How’s it doing in 2018? Video and messaging apps are leading the charge in 2018. 86% of B2C and 91% of B2B marketers are using content marketing according to the 2018 State of Content report from CMI. So, what’s happening in content marketing, version 2018? Notice that they all benefit the customer in some way.

Marketing 205

Marketing Social Media B2C B2B 205

RTP blog

DECEMBER 19, 2017

So, I looked back at my digital folders containing articles from 2008 and, not really surprisingly, I found a lot of similarities between the topics we covered 10 years ago and the topics we’re focused on moving into 2018. The technological revolution certainly has had a strong hand in configuring the “how” of customer engagement.

Multi-channel 150

Multi-channel Customer Retail Omnichannel 150

Kissmetrics

MARCH 12, 2018

People now prefer to access the Internet on the go, and companies that don’t adapt to the fact that their customers are no longer stuck behind a desktop, will pay the price for their inaction. Let’s take a look at five mobile marketing trends for 2018 that can help you strategize your campaigns for maximum ROI.

Mobile 214

Mobile Marketing Social Media eCommerce 214

Forrester eCommerce

JULY 27, 2018

Bureau of Economic Analysis (BEA) released its Q2 2018 report on US gross domestic product this morning, and it contained some surprises for the US tech market. Real GDP growth for the quarter was about what we expected: 4.1% on a seasonally adjusted annualized basis versus our assumption of 3.9% in our July […].

Marketing 199

Marketing Customer 199

Retail TouchPoints

MARCH 29, 2024

The Home Depot has revamped and rebranded its retail media network, which first launched in 2018. Previously known as Retail Media+, the offering has been renamed Orange Apron Media. We are very excited for this new chapter of our retail media organization, Orange Apron Media,” said Babcock in a statement.

Retail 264

Retail Customer Experience Channel Customer 264

Optimizely

MARCH 13, 2018

Shoptalk 2018 is right around the corner, which means it’s nearly time to pack your bags for The Venetian in Las Vegas. Here are the sessions you can’t miss if you’re a B2C marketer — whether focused on consumer behaviors, the rapid evolution of ecommerce, the growth of omnichannel, or the importance of customer experience.

B2C 150

B2C Omnichannel Shipping Costs eCommerce 150

Retail TouchPoints

FEBRUARY 9, 2024

The supermarket retailer first partnered with Instacart for deliveries in 2018; more recently, Hy-Vee began working with Uber Eats for delivery from its 260 stores in August 2023.

Fulfillment 278

Fulfillment Order Fulfillment eCommerce Platforms Technology 278

BigCommerce

SEPTEMBER 17, 2018

Today, BigCommerce is proud to announce Shopping in Instagram Stories availability and support for all BigCommerce customers. If you are a BigCommerce customer and already using Shopping on Instagram, you can now begin to use Shopping in Instagram Stories. Example of a Shopping story on Instagram.

BigCommerce 375

BigCommerce Customer Social Media Channel 375

Forrester eCommerce

OCTOBER 26, 2018

This blog post is part of Forrester’s Holiday 2018 retail series. With Black Friday less than a month away, it’s only a matter of time before holiday promotional activity reaches a fever pitch. But for many consumers, the holiday shopping season brings with it an intense mix of emotions.

Customer 332

Customer Blog Consumer Retail 332

Retail TouchPoints

NOVEMBER 28, 2023

JD Sports acquired Finish Line in March 2018. In today’s digital age, online shopping has become a norm, and customers are increasingly seeking swift delivery solutions,” said Kristin Matter, VP, Digital at JD Sports in a statement.

Accessories 278

Accessories Apparel Customer Retail 278

RTP blog

DECEMBER 12, 2018

editors identified the bad and the ugly of retail in 2018 , highlighting key instances where retailers and others fumbled the ball. What did you think were the best retail decisions of 2018? Overall, a very good customer experience. Turns out I had to call customer service to discuss the issue, which I first was put off by.

Sporting Goods 150

Sporting Goods Department Stores eCommerce Toys 150

Forrester eCommerce

SEPTEMBER 6, 2018

You’re probably thinking FinTech has been hyped for years now, but Q2-2018 turned out to be the largest quarter of private investment dollars we’ve seen in this category – EVER. FinTech is white hot. Venture capital and private equity firms just can’t get enough of it. FinTech is a parent category of technology that includes […].

Technology 210

Technology Customer 210

BigCommerce

JANUARY 3, 2018

When an item is ordered from your site, the supplier will then ship the product directly to your customer. Dropshipping can be a convenient way to offer your customers more products or to launch your own business. . With Doba you can search through products in your industry and consolidate them into custom lists. Wholesale2B.

Shipping Costs 419

Shipping Costs Jewelry Toys Electronics 419

Retail TouchPoints

JANUARY 3, 2022

To remain competitive — and capture as many online dollars as possible — retailers are prioritizing the customer experience and refining the purchasing journey, improving mobile and app capabilities, adding BOPIS (buy online, pick up in-store) and curbside delivery options, enhancing product page listings and more. The Real Cost of Passwords.

Merchant Services 279

Merchant Services Customer Retail Customer Experience 279

Retail TouchPoints

NOVEMBER 14, 2023

Circuit City also will support the partnerships with its customer service, private label products and white-glove consumer electronics experience. After it closed its last brick-and-mortar retail store in 2009, Circuit City launched a comeback in 2018 with an experiential ecommerce site. “The

Electronics 277

Electronics Consumer Electronics eCommerce Consumer 277

Retail TouchPoints

MAY 20, 2021

This means that organizations that provide public accommodation must take steps to communicate effectively with customers with disabilities, including online. The rate of ADA-based web and app lawsuits jumped by 177%, from 814 in 2017 to 2,258 in 2018, according to a Venture Beat analysis. Make a Statement. Collaborate for Counsel.

Customer 299

Customer Retail Shopping Carts Consumer 299

BigCommerce

JULY 19, 2018

According to the 2018 Direct-to-Consumer Wine Shipping Report , there are two primary reasons for this growth. Not only that, wine ecommerce can also help companies increase the loyalty of their existing customers. But digital marketing allows wine sellers to connect with potential customers all over the world. 250,000 gal./yr.

Shipping Costs 263

Shipping Costs Shipping eCommerce Merchant Services 263