Retail TouchPoints

APRIL 20, 2022

The Home Depot has tapped two technology veterans for high-level positions, naming of Matt Carey as EVP of Customer Experience, a newly created role, and Fahim Siddiqui as EVP and CIO.

Customer Experience 273

Customer Experience Customer Supplies Technology 273

RTP blog

MAY 13, 2019

By Samir Addamine, FollowAnalytics Retailers are trying to make up for lost time — and regain lost customers — by creating high-tech offline experiences that match the ease and convenience of e-Commerce. But at the same time, mobile users can be fickle. The answer is that both are equally important. Let’s take Starbucks as an example.

Mobile 150

Mobile Retail eCommerce Mobile Payments 150

Optimizely

MAY 15, 2018

IRCE 2018 takes place from June 5 to 8 at McCormick Place West in Chicago and, with an agenda put together by the experts at Internet Retailer magazine, it’s a can’t-miss event for everyone in ecommerce. Here are the sessions you absolutely have to attend at IRCE 2018. Marketplaces in 2018 and What’s Coming in 2019. 97% of U.S.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

Retail TouchPoints

MARCH 21, 2022

Customers who prefer touchless payment options may choose contactless payment or digital wallets through their devices, using Apple Pay , Google Pay and Samsung Pay. Sephora has been a long-time investor in customer-facing technologies for both in-store and online shoppers.

Technology 219

Technology POS Mobile Point of Sale 219

Optimizely

FEBRUARY 22, 2018

If you want to meet some of the best minds in ecommerce, you no doubt already made plans to attend eTail West 2018 in Palm Springs. Day one of eTail West focuses on omnichannel and unified commerce; day two focuses on digital and omnichannel success ; and on day three, tech, AI, mobile and immersive media is the theme.

Omnichannel 186

Omnichannel Mobile Shipping Costs eCommerce 186

Forrester eCommerce

DECEMBER 14, 2018

The relentless march of digital transformation has not left the physical world untouched — particularly when it comes to understanding and engaging with customers. First, customers digitally connected to brands via PCs, then mobile devices, and now via a continuous tidal wave of emerging owned IoT devices (e.g.,

Customer 249

Customer Mobile 249

RTP blog

DECEMBER 19, 2017

So, I looked back at my digital folders containing articles from 2008 and, not really surprisingly, I found a lot of similarities between the topics we covered 10 years ago and the topics we’re focused on moving into 2018. The technological revolution certainly has had a strong hand in configuring the “how” of customer engagement.

Multi-channel 150

Multi-channel Customer Retail Omnichannel 150

Retail TouchPoints

JULY 10, 2020

However, both channels have a role to play as retailers seek to: Stand out in a crowded space dominated by Amazon and filled with smaller competitors; Capture shoppers at the right part of their journey to maximize the impact of delivered ads; and Optimize their efforts for an ever more mobile-focused world.

Customer 192

Customer Mobile eCommerce Shipping Costs 192

Retail TouchPoints

DECEMBER 27, 2022

Instead, these brands need to meet customers where they already are and adhere to their communication preferences — which currently, perhaps surprisingly, points to voice. Programmable Voice for Greater Customer Experience (CX). Retail companies looking to digitally transform don’t need to fix what isn’t broken.

Customer 317

Customer eCommerce Retail Customer Experience 317

RTP blog

JANUARY 24, 2019

After years of small yet steady growth, mobile commerce has officially reached a tipping point. For the first time, shoppers went to their mobile device more than their laptops to browse and buy, according to Rob Garf, VP of Industry Strategy and Insights at Salesforce. By Alicia Esposito, Content Strategist.

Mobile 150

Mobile Payments eCommerce PayPal 150

Kissmetrics

MARCH 12, 2018

This post will outline some of our predictions for those new opportunities and trends that will emerge into 2018. Blended Marketing Will Continue to Dominate in 2018. Do you really want to be everywhere the customer is all the time ? Does the customer want you to be? Let’s take a closer look: 1.

Marketing 202

Marketing Social Media eCommerce Channel 202

RTP blog

JUNE 6, 2018

But it’s time we all stopped thinking of mobile as a set of apps that support a mobile strategy, and instead focused on adopting an Enterprise Mobile Lifestyle Strategy. What do we mean by a Mobile Lifestyle Strategy? The nature of the customer’s mobile lifestyle is premised upon a mobile-first approach.

Mobile 150

Mobile Merchant Services Technology Fulfillment 150

Retail TouchPoints

JANUARY 2, 2024

Since the pandemic, seven in 10 consumers have used mobile devices and apps for shopping, and it’s not just millennials and Gen Z; Gen X and baby boomers are 68% and 56% more likely, respectively, to use their mobile device to make purchases than they were a few years ago. of ecommerce sales in 2024. of ecommerce sales in 2024.

Improvements 233

Improvements Retail Mobile Customer Experience 233

RTP blog

FEBRUARY 13, 2019

Upon implementing a complete redesign of its logo and color scheme , Zulily revealed that it had made the switch due to what’s becoming an increasingly practical reason: the new logo is optimized for mobile shoppers. The RTP editors discuss the steps retailers will need take to become truly mobile-optimized.

Mobile 150

Mobile eCommerce Retail Shopping Carts 150

Retail TouchPoints

JANUARY 3, 2022

To remain competitive — and capture as many online dollars as possible — retailers are prioritizing the customer experience and refining the purchasing journey, improving mobile and app capabilities, adding BOPIS (buy online, pick up in-store) and curbside delivery options, enhancing product page listings and more.

Merchant Services 274

Merchant Services Customer Retail Customer Experience 274

RTP blog

NOVEMBER 4, 2019

By Samir Addamine, FollowAnalytics If you’re going to succeed in e-Commerce, you need a mobile app — that’s a fact. And what’s more convenient than a mobile app that allows you to browse products, check prices and purchase goods no matter where you are?

eCommerce 150

eCommerce Mobile Download Social Media 150

Forrester eCommerce

JUNE 28, 2018

Introducing Our 2018 Now Tech On Unified Endpoint Management (UEM) We are excited to announce the publication of our Now Tech report on Unified Endpoint Management! Unified endpoint management, the successor of enterprise mobility management (EMM) and mobile device management (MDM), can help you do it.

Improvements 258

Improvements Customer Mobile Management 258

Optimizely

AUGUST 9, 2018

This week, thousands of retailers converged on Boston for Etail East 2018 to network and learn the cutting edge of ecommerce. While Etail East 2018 is sadly over, that doesn’t mean the learning has to stop now. The Customer Is the Center of Everything. “We For many B2C brands, the customer is the center of the world.

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

Retail TouchPoints

OCTOBER 12, 2021

Everything a customer comes in to us to buy is a component to make something,” said Christopher DiTullio, Chief Customer Officer at JOANN in an interview with Retail TouchPoints. There are not a lot of individual items that you grab and go, so [the customers] need help. Everything starts with the people and the team.”.

Customer 254

Customer Customer Experience Supplies Omnichannel 254

GetElastic

MARCH 13, 2019

According to Mobify’s 2018 Q4 Mobile Commerce Insights Report , mobile overall, showed continued growth with purchases made between Black Friday and Christmas. Somewhat surprising from Mobify’s findings was that the most frequent traffic source for mobile was email. According to Forbes, “retailers sent 3.5

Mobile 151

Mobile Department Stores POS eCommerce 151

Forrester eCommerce

OCTOBER 31, 2018

This blog post is part of Forrester’s Holiday 2018 retail series. By now, you have laid out plans for your holiday sales season in hopes of exceeding customer expectations and sales targets.

Mobile 334

Mobile Blog Retail Customer 334

Kissmetrics

MARCH 12, 2018

How’s it doing in 2018? Video and messaging apps are leading the charge in 2018. 86% of B2C and 91% of B2B marketers are using content marketing according to the 2018 State of Content report from CMI. So, what’s happening in content marketing, version 2018? Notice that they all benefit the customer in some way.

Marketing 205

Marketing Social Media B2C B2B 205

RTP blog

JUNE 17, 2019

According to the 2019 State of Service report by Salesforce, 80% of customers now consider their experience with a company to be as important as its products. Here are three ways retailers can leverage customer support to create the ideal customer experience. This can be extremely helpful for marketers in particular.

Customer 150

Customer Retail Mobile Multichannel 150

lateshipment

SEPTEMBER 4, 2020

While your company’s products and sales efforts will ultimately be most directly responsible for generating and maintaining business, the on-site experience you provide also plays a key role in attracting and intriguing customers. Here's What You Need to Do to Piece Together a Better On-Site eCommerce Customer Experience.

Customer Experience 219

Customer Experience Improvements eCommerce Customer 219

Sailthru

NOVEMBER 14, 2017

The sea change for mobile is here. Throughout the last several years everyone was talking about the importance of mobile, but the conversion rates — or perhaps lack of attribution — tricked some marketers into undervaluing the channel. Today, it’s a much different landscape when it comes to mobile revenue.

Mobile 68

Mobile X-cart Marketing eCommerce 68

Retail TouchPoints

FEBRUARY 6, 2024

Now, as competition in the pet sector intensifies, Petco is tapping into the inherent emotion of its category to create a similar sense of shared experience and loyalty in its customers. All the work that we did starting in 2018 was around building a foundation of guest experience: How do you engage with them?

Beauty and Health 278

Beauty and Health Travel Customer Retail 278

Sailthru

JANUARY 8, 2019

Here are some of the 2018 holiday season’s biggest takeaways: The Highlight of the Holiday Season. said the same in 2018. Mobile Commerce’s Moment in the Sun. Overall, 2018 was the most monumental year for mobile commerce. During that period, mobile devices accounted for 65% of retail traffic.

Mobile 60

Mobile Toys Gifts Definition 60

BigCommerce

JANUARY 3, 2018

When an item is ordered from your site, the supplier will then ship the product directly to your customer. Dropshipping can be a convenient way to offer your customers more products or to launch your own business. . With Doba you can search through products in your industry and consolidate them into custom lists. Wholesale2B.

Shipping Costs 419

Shipping Costs Jewelry Toys Electronics 419

Retail TouchPoints

JULY 11, 2022

The new concept builds on the retailer’s BeautyIRL concept, which launched in 2018 and is now available at more than 50 locations. CVS Skin Care Centers will feature in-store testing experiences and custom sample offerings.

Beauty and Health 265

Beauty and Health POS Customer Experience Mobile 265

Retail TouchPoints

AUGUST 24, 2023

CommentSold , a provider of live selling technology, has acquired the assets of mobile livestreaming marketplace Popshoplive. The Popshoplive marketplace, founded in 2018, is particularly amenable to smaller creators and solopreneurs, and its employees and executives have been rolled into the larger CommentSold team.

Drop Ship 216

Drop Ship Social Media Small Business Retail Fulfillment 216

BigCommerce

JULY 19, 2018

According to the 2018 Direct-to-Consumer Wine Shipping Report , there are two primary reasons for this growth. Not only that, wine ecommerce can also help companies increase the loyalty of their existing customers. But digital marketing allows wine sellers to connect with potential customers all over the world. 250,000 gal./yr.

Shipping Costs 263

Shipping Costs Shipping eCommerce Merchant Services 263

BigCommerce

APRIL 3, 2018

Today, BigCommerce is excited to announce the first native ecommerce integration for accelerated mobile pages –– i.e. Google AMP. This integration simplifies category and product detail pages, improving mobile site speed and click-through for online sellers. This will affect all sites by July 2018. What is Google AMP?

BigCommerce 368

BigCommerce eCommerce Mobile eCommerce Design 368

BigCommerce

FEBRUARY 1, 2018

Targeting, or “segmenting” these people means you’ll be able to build your store for the right audience , efficiently using your resources to impress and attract your potential customers. This includes target demographics, audience type, and any other attributes about your target customer segment. The Right Action Takes Time. “I

Marketing 373

Marketing Hobbies Social Media Information 373

Ecommerce Platforms

NOVEMBER 5, 2018

Quite a few other PayPal alternatives are available with lower rates, better customer service, and even better interfaces. One of the most accepted and cheapest tools for making international money transfers, with 4 million customers globally. The checkouts are also mobile-friendly, branded, and localized.

PayPal 223

PayPal Merchant Services Payment Services Payments 223

Steve Dennis

NOVEMBER 9, 2017

It’s no secret that mobile is becoming increasingly important in consumers’ shopping journeys. And of course when we say “digital,” often we mean mobile. In fact, for many retailers, mobile is becoming the front door to the store. It would appear that there is no going back in the move to mobile.

Mobile 96

Mobile Gifts Download Presentation 96

Kissmetrics

MARCH 12, 2018

Without getting into specifics about “hyper-local” and “geo-social” (hot new buzzwords for 2018), my research and discussions centered on common themes around the Story Brand: Create a story around your brand, and stay consistent with that. Develop a brand that demonstrates transparency, authenticity, emotions, and facets of that story.

SEO 195

SEO Social Media Article Marketing 195

BigCommerce

MARCH 13, 2018

Adii Pienaar, Founder of Conversio and WooThemes (later acquired by WooCommerce), sums this up best: Customers worldwide are using their mobile devices for online shopping more often. Depending on who you want to believe, it’s estimated that since late-2014 more than 50% of all online purchases are made from mobile devices.

Payment Services 420

Payment Services Mobile BigCommerce Mobile Payments 420