GetElastic

NOVEMBER 26, 2018

With a market of that size, B2B organizations need to start planning now as to how they’ll compete for a piece of that trillion-dollar share.  In   In order to compete, companies must differentiate – and that comes down to the customer experiences they deliver.

B2B 136

B2B B2C Mobile Social Media 136

GetElastic

OCTOBER 21, 2019

If you’re a B2B ecommerce practitioner now is the time to start planning for what you want this time next year to look like for you and your organization. Are you providing the experiences your customers want and demand? That’s why we’re excited to be media partners with B2B Online Europe, November 6-7 in Barcelona.

B2B 60

B2B Events Books Omnichannel 60

Forrester eCommerce

NOVEMBER 5, 2018

Customer experience (CX) was at the forefront of CMOs’ minds in 2018. Good news: The focus is creating more emotionally resonant and useful brand experiences such as Disney’s MagicBand. Bad news: The competitive advantage these experiences […].

Customer Experience 322

Customer Experience Technology Customer B2C 322

GetElastic

DECEMBER 23, 2019

We covered a lot of interesting topics on Get Elastic ranging from voice, chatbots, B2B and Amazon. Reflecting on what resonated the most with you, our valued readers, we pulled the top 10 ecommerce articles from 2019. Discover 4 reasons why headless commerce is better for customer experience.

Article 88

Article Cryptocurrencies B2B Customer Experience 88

Forrester eCommerce

FEBRUARY 10, 2020

Although flowers and chocolates won’t be enough to embrace customer experience, prioritizing CX has never been more important in order to advance your firm’s marketing maturity. This is just one of the many important insights from the 2019 Forrester Analytics Global Marketing Survey- and one you can find […].

Marketing 292

Marketing Customer Experience Blog Customer 292

ROI Revolution

JUNE 20, 2019

IRCE 2019 is next week! All that being said, we want to help make your IRCE experience go as smoothly as possible. It’s also the most valuable brand in 2019 with an estimated brand value of $188B , according to Statista (more on branding later). So, Amazon being a key theme at IRCE 2019 is to be expected.

Supplies 68

Supplies Technology B2B Marketing 68

Onilab User Guides

FEBRUARY 15, 2019

Yesterday was the last day of Magento Live Australia 2019 – a huge event that unites Magento innovators and partners to discuss the latest e-commerce trends and share actionable tips on how to make Magento stores more powerful and converting than ever. Enhancement of customer experience. Another person who spoke on Magento 2.3.1

Magento 53

Magento eCommerce Mobile eCommerce B2B 53

Forrester eCommerce

JANUARY 6, 2020

Preparing for this years list of future channel trends has been an immersive experience to say the least. In 2019, I was able to talk to 497 companies one-on-one about their channel strategy and programs, including 130 of those face-to-face.

Channel 523

Channel Technology Customer Experience B2B 523

Retail TouchPoints

JUNE 7, 2023

These are more than fancy gadgets; they are innovative systems that provide a glimpse of a new “embodied” online retail environment — one where brands provide digital customers with multisensory spatial experiences like those observed in brick-and-mortar stores. augmented reality) to fully virtual (e.g. virtual reality).

Technology 252

Technology Retail Customer Experience Presentation 252

Blue Acorn

APRIL 10, 2019

This year, with Crane Stationery, Blue Acorn iCi is a 2019 Imagine Excellence Awards finalist for the Best Hybrid B2B/B2C Implementation. The Adobe approach is really going to open the Magento box and provide endless options for the front-end customer experience for our clients. was a huge topic of discussion.

Magento 65

Magento Events B2B B2C 65

ecomdash

JULY 31, 2019

In efforts to boost sales, two of the largest ecommerce and real estate companies (Amazon and Realogy) have teamed up to offer the best customer experience. Alibaba Takes on B2B Ecommerce. The post Ecommerce Lately: July 2019 appeared first on Ecomdash. Talk about lavish living! Let us know in the comments!

eCommerce 60

eCommerce Payment Services Shopify Shipping 60

Retail TouchPoints

AUGUST 3, 2020

Throughout 2019, “digitally native vertical brands” were the darling of retail. PipeCandy, a research and insights company, analyzed some 1,000 DTC brands in April and found that 36% of these companies fell more than 50% against their 2019 peak-traffic months. Many Reasons DTC’s Dramatic Upswing Stabilized.

Outdoor 293

Outdoor Retail Beauty and Health Travel 293

Forrester eCommerce

JULY 29, 2020

For example, annual global advertising spend has grown from about $400 billion in 2019 to just shy of $600 billion in 2019 (equivalent […]. The Power Of Marketing Marketing has always been a substantial and thriving component of brand-building.

Marketing 275

Marketing Customer Experience B2C B2B 275

Forrester eCommerce

MARCH 23, 2020

In 2019, Forrester commissioned a survey of 747 technology buying decision makers at global enterprises to identify marketing and sales content preferences. In times of economic uncertainty, business executives look for increased clarity and confidence to support significant investments.

Technology 311

Technology Information Marketing Customer Experience 311

365 Retail

MARCH 8, 2024

The store sets itself apart with its commitment to enhancing the customer experience. Moreover, the full Majestic range of over 1,500 wines is accessible for order online, catering to a broader customer preference.

B2B 62

B2B Supplies Events Customer Experience 62

Forrester eCommerce

APRIL 18, 2019

The feedback on Consumer Marketing 2019 is rolling in: Attendees loved our focus on the direct-to-consumer (DTC) challenger brand trend, why consumers are responding so positively, and how traditional brands can learn from these up-and-comers.

Consumer 291

Consumer Marketing Customer Experience B2C 291

GetElastic

FEBRUARY 2, 2022

We’ve covered two predictions in the series regarding unified commerce and the B2B customer experience , and now a third prediction with core responsibilities and roles within digital commerce org strategy. Similar questions posed in a 2019 survey produced the same results. Here’s what Gartner predicts: “By 2025,?organizations

Customer Experience 78

Customer Experience B2B Omnichannel eCommerce 78

BigCommerce

JUNE 21, 2018

They’re selling automotive parts, accessories, and service online for everything from sportbikes to trucks for both B2C and B2B buyers. Below we’ve highlighted 13 automotive brands that are focused on creating exceptional customer experiences by designing ecommerce sites that drive sales, revenue, and market share. CruiseMaster.

Automotive 367

Automotive eCommerce Accessories BigCommerce 367

Forrester eCommerce

DECEMBER 23, 2019

Thanks for checking out the last FORRward perspective for 2019. We’ll be back in 2020 with more fresh ideas and thoughtful commentary. Wishing everyone a wonderful holiday!

Marketing 195

Marketing Mobile Information Management 195

GetElastic

MARCH 16, 2016

. “A change is underway that shifts vendors’ focus from commercial shopping and purchasing transactions, to engagement with customers in ways that provide unique and optimized customer experiences,” notes Gartner, Inc. in Magic Quadrant for Digital Commerce, March 9, 2016.

eCommerce 111

eCommerce B2B B2C Technology 111

Pivotree Blog

JUNE 8, 2022

Portent, 2019). For this reason it’s more important than ever to monitor customer experience in real time. Pivotree acts quickly when your customers are experiencing site issues. Luke Alexander is an eCommerce domain expert with a passion for optimizing the customer experience of online shopping. 1 [link].

eCommerce 52

eCommerce Department Stores B2C Supplies 52

Groove

APRIL 1, 2022

From 2019 to 2020 alone, revenue from selling consumer packaged goods online in the U.S. That being said, it’s important for eCommerce stores to accommodate their customers’ preferences when shopping online. If you’re a B2B manufacturer or wholesaler and have to abide by this D2C requirement, it may seem ruffling.

Merchant Services 195

Merchant Services Consumer Shipping Costs Drop Ship 195

Retail TouchPoints

DECEMBER 11, 2020

That ecommerce market, fueled by the long-term impacts of COVID-19 and the general global shift toward online commerce, is likely to be three times the size it was in 2019. The Marketplace generated $187 billion in sales in 2019, compared to $141 billion for Amazon Retail. Robin Gaster: Amazon does have a weakness — in retail.

Shipping Costs 212

Shipping Costs Books Fulfillment eCommerce 212

Kibo

APRIL 26, 2022

Shoppers migrated online in droves in 2020, with eCommerce sales up nearly 32% from 2019 per data from Digital Commerce 360. Microservices facilitate good customer experiences in a few ways. Customers value good experiences to the extent that they’ll spend more with and remain loyal to retailers who get it right.

Payment Services 62

Payment Services Marketing Multi-channel Mobile 62

MagentoBrain

FEBRUARY 23, 2023

Also Read: Top 5 Reasons To Upgrade your Magento Store The e-commerce business has grown in popularity over the years and has greatly accelerated with COVID 2019, many consumers prefer to shop online as they can no longer go to physical stores or malls.

eCommerce 52

eCommerce Payment Services Magento Shipping Costs 52

Whisbi

OCTOBER 14, 2019

Munich/Barcelona – September 25, 2019 – Cipio Partners leads in a € 5 million growth investment round along existing investors Active & BDMI. Whisbi , headquartered in Barcelona, announces that it has raised €5M on September 25th, 2019.

Telecommunications 40

Telecommunications Automotive Multi-channel Social Media 40

Ecommerce Platforms

OCTOBER 14, 2019

That's the global B2B ecommerce revenue forecast for 2020. The B2B ecommerce market size is growing rapidly YoY, but there's a big challenge here: 50% of B2B buyers prefer to purchase via B2C platforms. If you want to make it big as a B2B ecommerce business in 2020 , you have to adapt, change, and change fast.

B2B 132

B2B eCommerce Payment Services Multi-channel 132

Kibo

OCTOBER 8, 2021

By now, most retailers understand that customer experience (CX) is a priority when it comes to ecommerce. Providing an excellent online shopping experience is even more important than the quality of the product or service, per nearly two thousand businesses in a recent SuperOffice survey. US consumers spent 32.4

eCommerce 62

eCommerce Fulfillment Omnichannel Department Stores 62

Kissmetrics

MARCH 26, 2021

Fractl used IBM’s Watson Personality Insights API from 2019 to pick out the key traits and characteristics of 20 of the world’s most prominent marketing leaders (I even made the list!). Customer experience: 56 percent of consumers said their own experiences with a brand play an important part in building trust.

Presentation 276

Presentation Marketing Events SEO 276

GetElastic

MARCH 3, 2022

Editor's Note: This post was originally published July 29th, 2019 and has been updated for relevancy. The predictions for rapid adoption by 2020 never materialized; however, the underlying technology, Blockchain, still holds promise, especially in the B2B payments space. How Blockchain for B2B Payments Works. Transactions are ?distributed

Merchant Services 145

Merchant Services Payment Services Banking Payments 145

365 Retail

MAY 7, 2021

In fact, recent figures showed that footfall in physical stores dropped by a whopping 50% in comparison to the same figures for 2019. Furthermore, it’s not just retail that has been impacted by the urgent shift to e-commerce sales, several new industries, in both B2C and B2B sectors, alike have undergone a similar shift.

eCommerce 96

eCommerce Payment Services Merchant Services eCommerce Platforms 96

SellBrite

SEPTEMBER 6, 2019

For most B2B brands, like BounceX or Ahrefs , surveys like these are pretty much useless. Two Ways to Build Out Your Ecommerce Brand In 2019. This rise in CAC (customer acquisition costs) leads to a logical conclusion for brands. After all, it’s 2019, and no one trusts marketers. Direct Traffic.

eCommerce 117

eCommerce Social Media Channel Payment Services 117

Forrester eCommerce

OCTOBER 7, 2019

Cybersecurity Awareness Month Is Underway Executives consider cyberattacks the second leading global risk to doing business, per the World Economic Forum’s 2019 Global Risks Report. The US Senate passed a law to help firms suffering from ransomware attacks, and the NSA launched a new Cybersecurity Directorate.

Marketing 61

Marketing Information Customer Experience B2C 61

Ecommerce Platforms

AUGUST 7, 2019

B2C and B2B: Whether you're looking for assistance with business customers or everyday consumers, Salesforce is here to help with a world-class digital platform for end-to-end relationship management. ?? Not great customer service. Both versions of the commerce cloud offered by Salesforce are priced on a per quote basis.

Payment Services 112

Payment Services Multi-channel Arts Management 112

Ecommerce Platforms

DECEMBER 7, 2018

Here’s the deal: product information that’s rich, consistent and detailed boosts customer experience. B2B Correspondence. Mapping B2B functions in ecommerce is a complex process that requires a high degree of customization and integration of business processes. Product streams. Enterprise Edition.

B2B 91

B2B SEO eCommerce eCommerce Platforms 91

AcquireConvert

JANUARY 12, 2021

A streamlined online e-commerce experience for customers. Its founders DHgate were established in 2004 and are now one of the leading B2B cross-border e-commerce marketplaces in China. The customer experience is everything with ecommerce and this also accounts for plenty of sleepless nights for merchants.

Shipping Costs 36

Shipping Costs eCommerce Merchant Services Shopify 36

Powerinbox

DECEMBER 17, 2018

I got started in direct response marketing, developing B2B direct-mail and telemarketing campaigns. It worked so well for me to transition because my experience in direct response was all about testing data—it just took longer in traditional formats, but if you think about it, that was really the foundation for digital marketing.

Marketing 52

Marketing B2B Magento B2C 52