article thumbnail

21 Field-Tested Strategies to Increase Live Chat eCommerce Conversions

Inflow Insights

You know that live chat is helpful for the customer experience on your eCommerce site…but does your live chat increase conversions ? We’ve noticed that many eCommerce companies are hopeful that the resources they put into live chat are helping to increase sales. Does live chat increase eCommerce conversions?

article thumbnail

10 Ways to Boost Your Ecommerce Conversions in 2019

GetElastic

Live chat support. By introducing live chat support on your ecommerce website, you’ll see customer satisfaction increase while enhancing your brand image and trust. You must make sure your customer representatives or live chat agents are proactive. They look for accurate and prompt responses.

eCommerce 156
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Know How to Plan for Black Friday Deals in 2019

MakeWebBetter

The post Know How to Plan for Black Friday Deals in 2019 appeared first on MakeWebBetter. Not only that, to celebrate the biggest day of the year for retailers, Amazon pushes exclusive offers and deep discounts through ‘Countdown to Black Friday’. So, if you want to extend latest black friday deals, you need to […].

article thumbnail

Ecwid vs Shopify: Everything You Need to Know (May 2019)

Ecommerce Platforms

For instance: Blog posts. Alternatively, if you have an issue, you can check out their blog. However, if you have a paid-for Ecwid plan, you're also entitled to live chat and priority telephone support where you can request a call-back. So, not only can you sell your products but you can also create regular web pages.

Shopify 147
article thumbnail

Conversational Commerce: What It Is and How to Use It (+4 Examples)

Omnisend

For example, Omnisend’s Ecommerce Statistics Report showed that automated and omnichannel communication had up to 102% increase in conversion rates in 2020 versus 2019. In 2019, the conversational commerce market size was estimated at $5.94 The most popular form of conversational commerce is the basic live chat.

Live Chat 113
article thumbnail

E commerce Software: Find the Best One for Your Online Store (January 2019)

Ecommerce Platforms

Finally, you'll want everything from phone support to email support and live chat to online documentation. This involves sharing buttons on blog posts and product pages, boosting your marketing efforts and getting people to share your content for you. Blogging module included. 24/7 support via live chat.

article thumbnail

10 best practices for a successful ecommerce homepage

GetElastic

trillion in 2019 and grabbing only a tiny portion of the market share means generating some serious profit. Boost Customer Service with Live Chat. Users appreciate this feature because they want to find out everything as quickly as possible, so we definitely suggest adding live chat to the homepage.

eCommerce 166