Retail TouchPoints

FEBRUARY 7, 2023

These consumers are using digital channels and experiences to discover and engage with once out-of-reach luxury brands. Bain & Company data validate this perspective, noting that Europe managed to recover beyond the 2019 pre-COVID baseline due to the spike in tourism as well as solid local demand. At Alibaba’s recent 11.11

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Payments Omnichannel Payment Services Consumer 280

Retail TouchPoints

AUGUST 3, 2020

Throughout 2019, “digitally native vertical brands” were the darling of retail. Stitch Fix, Warby Parker and others became beacons for established brands, including Coca-Cola, to invest in DTC sales channels. Away luggage is another DTC startup that shook its omnichannel cousins. Many Reasons DTC’s Dramatic Upswing Stabilized.

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Outdoor Retail Beauty and Health Travel 299

RTP blog

OCTOBER 3, 2018

It’s no secret to anyone following retail that e-Commerce is evolving rapidly (along with the store experience), particularly as the channels continue to converge. The RTP editors share their thoughts on the trends and insights revealed by the 16 experts cited in the E-Commerce Innovations Special Report.

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Retail TouchPoints

JUNE 11, 2021

Curbside pickup increased by more than 500% from the end of 2019 to August 2020. Offering omnichannel shopping experiences requires real-time updates and a tech stack that works together in the background to power each leg of the buyer’s journey. Providing Various Payments Technologies. Tying Channels Together.

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Payment Services Payments Retail Sporting Goods 183

Retail TouchPoints

NOVEMBER 3, 2021

At Glossier, Leahy will be responsible for driving revenue and building end-to-end customer experiences across channels as head of the Retail, Sales, International and Operations teams. She will work closely with Chief Marketing Officer Ali Weiss and Chief Technology Officer Pawan Uppuluri to help maintain the brand both online and offline.

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Payments Payment Services Omnichannel Channel 249

Retail Technology Review

DECEMBER 2, 2020

This year’s Black Friday saw a major increase in the use of digital marketing channels compared with 2019 as retailers brought Black Friday to consumers in their homes via their laptops, smartphones and other devices, omnichannel customer engagement company Emarsys finds.

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Omnichannel Marketing Retail Channel 70

Retail TouchPoints

AUGUST 3, 2021

Retailers must invest in innovative engagement strategies and channels to connect with their customers and leverage the power of influencers to amplify their brands. billion (RMB1.285 trillion) in 2019 — nearly 10 times the sales in the U.S., billion in 2019. Social commerce has been far more prominent in China than in the U.S.

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Fashion Social Media Consumer Clothing 289

Retail TouchPoints

APRIL 5, 2023

in the 2022 fiscal year compared to 2019, thanks to the changing mix of retailers in the comparable pool as well as retailer expansions that occurred during the year. Yalof shared more insight into how Tanger Outlets has evolved and how it is using data and technology to support its focus on experience. But the work is not done.

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Food and Beverages Operations Consumer Omnichannel 300

Retail TouchPoints

AUGUST 18, 2020

Through partnerships with schools across the country, it will provide students, teachers and their families with online connectivity technology, complimentary lunches and shoes. Margolis, previously president of CAA-GBG ’s Global Brand Management Group, took the helm of the company, now known as Payless Worldwide, in October 2019.

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eCommerce Payment Services Payments Omnichannel 198

Retail TouchPoints

OCTOBER 13, 2021

As consumers adopted more and more digital technologies to cope with social distancing during the early stages of the pandemic (ecommerce chief among them), their familiarity with these technologies grew — leading to a series of lasting consumer behavior changes that we’re still adapting to as an industry.

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Retail Omnichannel Technology Consumer 243

Retail TouchPoints

JANUARY 22, 2021

The company’s online channels were a bright point in 2020, with double-digit growth expected across both brands in Q4 and total digital sales for the year expected to reach $1.7 billion , up more than $400 million from 2019. That would be a significant increase from FY 2019, when revenue was $4.3

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Multi-channel Omnichannel Apparel Operations 188

Retail TouchPoints

FEBRUARY 23, 2021

Developed to help consumer brands and retailers optimize and scale their omnichannel and ecommerce operations, SoundCommerce integrates data from siloed sources across a company to give decision makers a comprehensive, real-time view of the business. The company also plans to scale its marketing, sales and channel partnership activities.

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Jewelry Operations eCommerce Omnichannel 147

Retail TouchPoints

MARCH 21, 2022

The COVID-19 pandemic has changed the culture of work for all employees, from white collar office workers going remote to associates on the front lines of stores picking up omnichannel roles. The NMG turnover rate has dropped 20% from 2019, and time-to-hire fell 32% as the retailer filled 1,200 roles in fiscal 2021.

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Omnichannel Technology Channel eCommerce Platforms 226

Retail TouchPoints

JULY 30, 2020

Households with children in elementary and high school are set to spend an average of $789.49 , far exceeding the 2019 record of $696.70. Technology purchases will get the bulk of attention and dollars. Heightened competition inspiring hyperlocal, omnichannel advertising. per family, up from $976.78 — another record.

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Merchant Services Apparel Omnichannel Clothing 250

RTP blog

SEPTEMBER 28, 2018

While wider adoption of the EMV chip and PIN standard has reduced fraud at the point of sale, it has triggered an increase in fraud in other channels — including online and mobile — as criminals look for alternative ways to cheat the system. As Senior Vice President, Technology Services, KC Fox heads Radial’s technology team.

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Payment Services PayPal Payments Customer Loyalty 150

Retail TouchPoints

NOVEMBER 17, 2021

35% in 2019). We are seeing a need for robust measurement frameworks to capture the branding media inside and outside of the large platforms like Tmall, because last click reporting overstates or understates the role of different marketing channels by 2X to 10X. Take an Omnichannel View. Accelerate Technological Transformation.

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Retail Channel Omnichannel Marketing 232

ROI Revolution

JUNE 27, 2019

IRCE 2019 Day 2 had a lot of great content on AI, personalization, and improving customer experiences. In her keynote for IRCE 2019 Day 2, she shared those lessons as well as what it’s been like to build a 21st century retailer from the ground up. They expect quick service on all channels – anytime and anywhere.

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Merchant Services Customer Experience Blog Improvements 87

365 Retail

DECEMBER 7, 2021

At the start of the pivotal Christmas shopping period more than 26,000 seasonal job vacancies are currently live across the UK – a figure approximately 25% higher than the figure recorded in 2019, before the start of the pandemic – with many retailers offering significant Christmas bonuses to attract temporary staff 1.

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Technology Retail Omnichannel Improvements 52

Omnisend

MARCH 29, 2021

Omnichannel Fashion Ecommerce. If the past few years have taught us anything, the omnichannel customer is here to stay. Omnichannel marketing , as opposed to multichannel marketing, places your customer at the heart of your marketing strategy and personalizes their experience. Omnichannel marketing is only a few clicks away!

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Fashion eCommerce Omnichannel Clothing 148

Optimizely

MAY 15, 2018

But, with more than 130 sessions and more than 600 technology vendors, it can be difficult to pick out what you should see, what topics and trends will be most valuable to your ecommerce brand, and where you should focus. Vish Ganapathy, Managing Director and Global Retail Technology Lead, Accenture. What’s Next: Social. 97% of U.S.

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Internet Retail Magazine Customer Retention Online Retail 321

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. We tend to think of agile pricing as something done on the website.

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Shipping Costs Payment Services Merchant Services Payments 243

Retail TouchPoints

AUGUST 14, 2020

since the 2019 State of Marketing report. “It But since the onset of the pandemic, we’ve seen a massive shift, as foot traffic flatlined and consumers turned to digital channels to buy essential and nonessential goods.”. A retailer’s web site “remains a main channel, which of course isn’t surprising,” said Hostetler. “We

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Webinar Consumer Payments Marketing 256

Retail TouchPoints

MARCH 2, 2021

“It is important to add that we are intent on rescaling and retraining employees wherever possible, so we can retain our people and employees can flexibly work across all our channels,” said Barry during the call. The digital emphasis also means Best Buy is hiring in supply chain , parcel delivery , customer care and technology support.

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Fulfillment Supplies Operations Shipping 152

Retail TouchPoints

JULY 15, 2022

In fact, as the pandemic set in, 770,000 new businesses were created in the UK in 2020, a 30% growth compared to 2019. . As Commerce Strategist at PFS , he shares his extensive industry knowledge with brands and retailers to help drive Digital Transformation and Omnichannel Excellence.

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Small Business Retail Social Media Retail Leisure 239

Omnisend

APRIL 22, 2021

Think of it like this: in traditional online marketing channels, the (potential) buyer goes through the customer’s journey by themselves. For example, Omnisend’s Ecommerce Statistics Report showed that automated and omnichannel communication had up to 102% increase in conversion rates in 2020 versus 2019. from 2020 to 2027.

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Live Chat Omnichannel Shopify Channel 113

Retail TouchPoints

NOVEMBER 6, 2023

However, there is some good news for brick-and-mortar retail and malls: Coresight Research recently reported that foot traffic at top-tier malls was up 12% on average in 2022 compared to pre-pandemic 2019 levels, while traffic at lower-tier malls was up 10%. With online purchases making up 15.1%

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Omnichannel Social Media Channel Mobile 293

ChannelAdvisor

MAY 30, 2019

Here are a few Prime Day resources to get you ready: [Checklist] Your Official 2019 Amazon Prime Day Checklist. Blog Post] Here’s How to Get Ready for Amazon Prime Day 2019. [On-Demand Data and the Omnichannel Consumer. Forrester Report] Retailers Are Starting to Reap the Rewards of Omnichannel Commerce. Watch Video.

eCommerce 45

eCommerce Webinar White Paper Automotive 45

Omnisend

MARCH 31, 2021

In 2020 alone, there was a marked 25-35% decline in beauty-product sales compared to 2019: Image source. Businesses using email marketing doubled their conversion rates in 2020 compared to 2019, according to Omnisend’s Ecommerce Statistics Report 2020.: But that doesn’t mean it’s easy. But that doesn’t mean it’s easy. Image source.

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eCommerce Marketing Beauty and Health eCommerce Marketing 204

GetElastic

DECEMBER 24, 2018

The retail industry started off 2018 with a big priority on personalization – it was set to serve as the key to solving the omnichannel challenges. So, it’s no surprise that when it comes to digital channels, personalization is a given for marketers and best-in-class retailers. Ultimately speeding up the customer journey.

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Retail Shopping Carts Mobile B2B 144

Retail TouchPoints

SEPTEMBER 17, 2020

Until now, personalization as a retail tactic has been primarily siloed across channels. But in the customer’s mind, they have one relationship with the retailer, not separate ones for every channel. That unified relationship needs to be consistent across all interactions, whether online, in-store, via email or on mobile.

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eCommerce Mobile Channel Customer Loyalty 183

Retail TouchPoints

MARCH 17, 2023

This shows up in a lot of different ways you might expect, in terms of marketing messages or products, but it also shows up in the number of brands, channels, formats and service models.” Investments in technology that can help retailers predict demand, rather than just react to changes, will be essential moving forward. “A

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Retail Operations Consumer Technology 250

Retail TouchPoints

OCTOBER 21, 2020

and UK reported 9,832 and 771 closures, respectively, in all of 2019. Lululemon experienced strong online sales growth when stores closed, with comparable sales increasing 157% compared to the same period in 2019. With store closures, brands and retailers have had to bolster their omnichannel strategies. In comparison, the U.S.

Sporting Goods 163

Sporting Goods Retail Omnichannel Consumer 163

GetElastic

DECEMBER 19, 2018

The 2019 show’s theme is focused on impact. The impact technology has had on retail within the last five years has been huge. Get Elastic NRF 2019 recommendations: Day 1 – Sunday, January 13 th. Always an early adopter with technology in retail, definitely make time to hear from Jamie Nordstrom.

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Events Mobile Technology Definition 134

GetElastic

NOVEMBER 18, 2019

I was honoured to chair the 2019 Savant eCommerce Barcelona event of two full immersive days in the stunning surroundings of the Cerveceria Moritz. The specially curated audience included over 100 leaders of ecommerce, digital, marketing, consumer experience (CX) and omnichannel from leading retailers and innovative start-ups.

eCommerce 88

eCommerce Omnichannel Payment Services Payments 88

Kibo

FEBRUARY 28, 2022

The 2021 holiday shopping season was historic, in that it was the culmination of two years of accelerated trends, shifting consumer behaviors, and omnichannel shopping realities that have emerged since the start of the pandemic. Shoppers return to stores, while omnichannel retail remains strong. from 2019 to 2027.

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Merchant Services Payment Services Order Fulfillment Retail 62

Retail TouchPoints

NOVEMBER 6, 2020

In this marketplace, where successful omnichannel engagement demands strategic, targeted delivery of promotional content across channels, brands must have complete transparency from their solution partners — regarding all aspects of their operations — in order to optimize campaigns and drive the greatest possible ROI.

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Marketing Omnichannel Outdoor Travel 141

Kibo

OCTOBER 8, 2021

Retailers have come a long way in improving the customer experience for shoppers, focusing on personalization, omnichannel shopping experiences, and better overall customer relationship management. The importance of omnichannel fulfillment. However, there is one area where many retailers still fall short—order management.

eCommerce 62

eCommerce Fulfillment Omnichannel Department Stores 62