Forrester eCommerce

JANUARY 6, 2020

In 2019, I was able to talk to 497 companies one-on-one about their channel strategy and programs, including 130 of those face-to-face. I received 78 briefings from the technology companies who are inventing new ways to […]. Preparing for this years list of future channel trends has been an immersive experience to say the least.

Channel 524

Channel Technology Customer Experience B2B 524

Retail TouchPoints

APRIL 12, 2022

All Florida Walmart Health centers will utilize Epic health technology, a medical health record system that enhances communication among patients, health care professionals, insurance carriers and other stakeholders. in September 2019 and has since been followed by several more. The first Walmart Health center opened in Dallas, Ga.

Omnichannel 259

Omnichannel Technology Information Other 259

Retail TouchPoints

SEPTEMBER 12, 2022

The funding, along with $3 million in convertible debt financing from certain Tuesday Morning leaders including CEO Fred Hand, will help the troubled retailer implement an omnichannel turnaround plan. The deal will give Tuesday Morning access to REV’s fulfillment network, infrastructure, systems and technology and ecommerce capabilities.

eCommerce 245

eCommerce Retail Omnichannel Fulfillment 245

Retail TouchPoints

FEBRUARY 7, 2023

Bain & Company data validate this perspective, noting that Europe managed to recover beyond the 2019 pre-COVID baseline due to the spike in tourism as well as solid local demand. It’s no surprise then that Gen Z and Gen Alpha’s spending power in the luxury market will grow 3X faster than other generations’ through 2030.

Payments 280

Payments Omnichannel Payment Services Consumer 280

Retail TouchPoints

NOVEMBER 18, 2021

Macy’s is continuing its omnichannel evolution with the launch of a curated digital marketplace for both its flagship brand and Bloomingdale’s slated to open in the second half of 2022. compared to Q3 2019. Digital sales were up 19% from 2020 and 49% from 2019, and the brand attracted 4.4 compared to 2020, and 8.7%

Recommendation 284

Recommendation Omnichannel eCommerce Mobile 284

365 Retail

OCTOBER 27, 2022

The Fragrance Shop today reported increased annual sales and profits as it bounced back from the impact of the pandemic and reaped the benefits of investment in its omnichannel strategy. . per cent to 2019-20. . As a result, underlying store sales were up 101 per cent to the prior year and up 6.2

Omnichannel 59

Omnichannel Subscription Events Arts 59

ChannelAdvisor

AUGUST 15, 2019

Having the right retail technology can give you a big competitive edge. Many brands and retailers are asking: What retail technology trends should we be prioritizing? Many brands and retailers are asking: What retail technology trends should we be prioritizing? Problem is, there’s a lot to choose from.

Technology 45

Technology eCommerce Retail Subscription 45

Retail TouchPoints

AUGUST 3, 2020

Throughout 2019, “digitally native vertical brands” were the darling of retail. Outdoor Voices, Fabletics and Alo are just a few of the DTC brands in the space, vying against established, deep-pocketed, omnichannel leaders, such as lululemon and Nike. Away luggage is another DTC startup that shook its omnichannel cousins.

Outdoor 299

Outdoor Retail Beauty and Health Travel 299

RTP blog

OCTOBER 3, 2018

Industry experts believe retailers will need to deepen their understanding and develop their capabilities in six key areas within e-Commerce: AI/Machine Learning , Personalization and Customer Engagement , Next-Generation Technologies , Global Commerce , Omnichannel and the Last Mile.

eCommerce 150

eCommerce Multi-channel Channel Subscription 150

Retail TouchPoints

JULY 3, 2023

debut in 2019 through the acquisition of KicksUSA , which gave the retailer access to 63 stores and an ecommerce platform. stores and 12X digital revenue growth over the past few years — has required Snipes to reimagine the approach it took in Europe while powering operations with a strong technology stack. “

Management 260

Management Payment Services Payments Operations 260

ROI Revolution

JUNE 17, 2019

We’ve compiled a list of some of the top sessions to check out at IRCE 2019. Get a tour from renowned author and consumer futurist Doug Stephens of retail’s radically transformed future and look into how shopping will be redefined by virtual technology, 3D printing, the Internet of Things (IoT) , and more. . Day 1 (Wednesday, June 26).

eCommerce 100

eCommerce Internet Retail B2B B2C 100

Retail Technology Review

DECEMBER 2, 2020

This year’s Black Friday saw a major increase in the use of digital marketing channels compared with 2019 as retailers brought Black Friday to consumers in their homes via their laptops, smartphones and other devices, omnichannel customer engagement company Emarsys finds.

Omnichannel 70

Omnichannel Marketing Retail Channel 70

Retail TouchPoints

APRIL 5, 2023

in the 2022 fiscal year compared to 2019, thanks to the changing mix of retailers in the comparable pool as well as retailer expansions that occurred during the year. Yalof shared more insight into how Tanger Outlets has evolved and how it is using data and technology to support its focus on experience. But the work is not done.

Food and Beverages 301

Food and Beverages Operations Consumer Omnichannel 301

Retail TouchPoints

MARCH 22, 2021

airport locations, using the “Scan, Pay & Go” technology from MishiPay. The technology is designed to be entirely contactless and frictionless, requiring no additional infrastructure to capture customer engagement and sales. Airport retailer Paradies Lagardère is testing a contactless checkout experience in several U.S.

Payment Services 167

Payment Services Travel Gifts eCommerce Platforms 167

Retail TouchPoints

NOVEMBER 23, 2020

Companies with strong online and omnichannel offerings were once again rewarded for their efforts, while those that have fallen behind in these areas continued to struggle — though their catch-up ecommerce efforts are starting to pay off. Long-Term Investments in Omnichannel and Supply Chains Pay Dividends at Big Box Retailers.

Omnichannel 192

Omnichannel Department Stores eCommerce Fulfillment 192

Retail TouchPoints

OCTOBER 13, 2021

As consumers adopted more and more digital technologies to cope with social distancing during the early stages of the pandemic (ecommerce chief among them), their familiarity with these technologies grew — leading to a series of lasting consumer behavior changes that we’re still adapting to as an industry.

Retail 243

Retail Omnichannel Technology Consumer 243

Retail TouchPoints

AUGUST 1, 2023

A critical area of focus is transforming their business into more profitable omnichannel platforms. In 2019, it declined to 6.7% The costs tied to ecommerce – from technology and app development to fast, free shipping and returns – can be daunting and may be exacerbating profitability challenges. and modestly rebounded to 8.6%

Retail 240

Retail Shipping Costs eCommerce Consumer 240

Retail TouchPoints

AUGUST 18, 2020

Through partnerships with schools across the country, it will provide students, teachers and their families with online connectivity technology, complimentary lunches and shoes. Margolis, previously president of CAA-GBG ’s Global Brand Management Group, took the helm of the company, now known as Payless Worldwide, in October 2019.

eCommerce 198

eCommerce Payment Services Payments Omnichannel 198

Retail TouchPoints

NOVEMBER 3, 2021

She will work closely with Chief Marketing Officer Ali Weiss and Chief Technology Officer Pawan Uppuluri to help maintain the brand both online and offline. At Glossier, Leahy will be responsible for driving revenue and building end-to-end customer experiences across channels as head of the Retail, Sales, International and Operations teams.

Payments 249

Payments Payment Services Omnichannel Channel 249

Retail TouchPoints

JUNE 11, 2021

Curbside pickup increased by more than 500% from the end of 2019 to August 2020. Offering omnichannel shopping experiences requires real-time updates and a tech stack that works together in the background to power each leg of the buyer’s journey. Providing Various Payments Technologies.

Payment Services 184

Payment Services Payments Retail Sporting Goods 184

Retail TouchPoints

JUNE 11, 2020

Most of the closures are expected to be smaller, non- Zara branded locations, and the retailer also plans to open 450 new stores fitted with the latest sales integration technology. The retailer expects online sales to account for 25% of its total by 2022, up from 14% in fiscal 2019.

eCommerce 206

eCommerce eCommerce Platforms Omnichannel Fulfillment 206

Retail TouchPoints

JANUARY 22, 2021

billion , up more than $400 million from 2019. The company will “remain aggressive adopters of both new tools and new technologies” in the digital arena moving forward, said Rempell, pointing to ongoing tests of same-day delivery and in-store customer self-checkout via the American Eagle app. The company has set a revenue target of $5.5

Multi-channel 188

Multi-channel Omnichannel Apparel Operations 188

ROI Revolution

JUNE 27, 2019

IRCE 2019 Day 2 had a lot of great content on AI, personalization, and improving customer experiences. In her keynote for IRCE 2019 Day 2, she shared those lessons as well as what it’s been like to build a 21st century retailer from the ground up. Our team has had an awesome week at IRCE. Did you miss our day 1 recap?

Merchant Services 87

Merchant Services Customer Experience Blog Improvements 87

OrderDynamics

JANUARY 24, 2019

NRF 2019 Observations . We’ve seen omnichannel, unified commerce, customer experience, AI, AR innovations emerge and become real. Three Prevailing Themes at the NRF 2019 Resonated Throughout the Expo Hall and at the Presentations. . The retailer plans to add the technology to 800 stores by the end of the first quarter.

White Paper 52

White Paper Vend Customer Experience Events 52

Retail TouchPoints

AUGUST 3, 2021

billion (RMB1.285 trillion) in 2019 — nearly 10 times the sales in the U.S., billion in 2019. Retailers looking to reenergize their business need to strategize, innovate and invest in such new technologies to remain relevant in the future. Social commerce has been far more prominent in China than in the U.S. which reached $19.42

Fashion 289

Fashion Social Media Consumer Clothing 289

Wiser

JANUARY 18, 2019

To learn more about the changes consumers are looking for in the coming year, Wiser has surveyed over 2,400 of our mobile app users about their 2019 shopping preferences. Both in-store and online retail is constantly changing as new trends and technologies are introduced to the market. 2019 Shopping Trends.

Shipping Costs 68

Shipping Costs Comparison Shopping Mobile Omnichannel 68

ChannelAdvisor

AUGUST 22, 2019

So… what advice does Forrester have for online sellers as we enter the final shopping seasons of 2019? Top Retail Technology Investments in 2019. Would you like to know what the hottest trends in retail technology are today? Reaping the Rewards of Omnichannel Commerce. That’s exactly what this report is for.

eCommerce 45

eCommerce Omnichannel Document Online Retail 45

365 Retail

DECEMBER 7, 2021

At the start of the pivotal Christmas shopping period more than 26,000 seasonal job vacancies are currently live across the UK – a figure approximately 25% higher than the figure recorded in 2019, before the start of the pandemic – with many retailers offering significant Christmas bonuses to attract temporary staff 1.

Technology 52

Technology Retail Omnichannel Improvements 52

Retail TouchPoints

FEBRUARY 23, 2021

Developed to help consumer brands and retailers optimize and scale their omnichannel and ecommerce operations, SoundCommerce integrates data from siloed sources across a company to give decision makers a comprehensive, real-time view of the business. increase from 2019, prompted in large part by the pandemic, according to eMarketer.

Jewelry 147

Jewelry Operations eCommerce Omnichannel 147

Retail TouchPoints

JULY 30, 2020

Households with children in elementary and high school are set to spend an average of $789.49 , far exceeding the 2019 record of $696.70. Technology purchases will get the bulk of attention and dollars. Heightened competition inspiring hyperlocal, omnichannel advertising. per family, up from $976.78 — another record.

Merchant Services 250

Merchant Services Apparel Omnichannel Clothing 250

Retail TouchPoints

FEBRUARY 23, 2021

Our investments in digital innovation continued to pay off in the quarter, with digital sales up 21% from 2019. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy. Investments in technology and supply chain will be needed to support the accelerated shift to digital.

Department Stores 211

Department Stores Apparel Jewelry Omnichannel 211

Retail TouchPoints

MARCH 21, 2022

The COVID-19 pandemic has changed the culture of work for all employees, from white collar office workers going remote to associates on the front lines of stores picking up omnichannel roles. The NMG turnover rate has dropped 20% from 2019, and time-to-hire fell 32% as the retailer filled 1,200 roles in fiscal 2021.

Omnichannel 226

Omnichannel Technology eCommerce Platforms Channel 226

RTP blog

SEPTEMBER 28, 2018

Account takeovers have traditionally been hard to detect — fraudsters are operating a trustworthy user account, making small changes and adjusting their tactics frequently — and as we look to 2019, it will be impossible to ignore. As Senior Vice President, Technology Services, KC Fox heads Radial’s technology team.

Payment Services 150

Payment Services PayPal Payments Customer Loyalty 150

Retail TouchPoints

JULY 6, 2022

The concept was launched in 2019 as “a result of trying to reimagine our stores through our customer’s eyes,” according to Molly Long, VP of Store Evolution and Design at 7-Eleven. Stores Feature the Retailer’s Latest Tech Solutions. Food isn’t the Evolution Stores’ only focus.

Food and Beverages 255

Food and Beverages Mobile Outdoor Omnichannel 255

PFS

JANUARY 22, 2020

2019 certainly came with its challenges – from ongoing political turbulence to the evolving demands of today’s customer. Opting for automated technology such as cloud-based order picking solutions can also help to boost distribution efficiency by increasing accuracy, and minimising waste. The demand for omnichannel fulfilment.

eCommerce 52

eCommerce Beauty and Health Fulfillment Order Fulfillment 52

OrderDynamics

JANUARY 15, 2019

NRF 2019: The Big Day. Here Are More Views of NRF 2019, From Vendors, Retailers and Attendees: Tips and Traffic. This move brings together an outstanding, best-in-class portfolio of supply chain technologies. The Big Day at NRF 2019. The post NRF 2019: The Big Day appeared first on OrderDynamics. You guys ROCK!

BigCommerce 67

BigCommerce Supplies Events Technology 67

Wiser

MARCH 7, 2024

Highlighting the necessity of leveraging technology to enhance customer experiences and streamline operations, the panelists also emphasized the role of cross-functional collaboration in fostering a more cohesive and efficient approach to retail execution.

Retail 78

Retail Technology Customer Experience Operations 78