Retail TouchPoints

JUNE 2, 2022

The Mashgin system, branded as “Smart Checkout,” relies on AI-powered technology that can improve customer checkout time up to 400%. Circle K intends to use the self-checkout technology to enhance the customer experience, shorten lines and allow associates to prioritize assisting customers.

Technology 320

Technology Payment Services Customer Experience Improvements 320

Retail TouchPoints

NOVEMBER 30, 2021

In another first, customers access the checkout solution via the Sainsbury SmartShop app rather than the Amazon app, meaning they can use an interface they already are familiar with. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

Technology 265

Technology Payment Services Customer Experience Blog 265

Retail TouchPoints

JULY 8, 2022

In an increasingly competitive marketplace, retailers are now facing the challenge of capturing and maintaining market share and keeping their customers loyal. The good news is that since its global popularization in 2020, Buy Now Pay Later (BNPL) has become a real game-changer for merchants looking to boost their business.

Merchant Services 246

Merchant Services Payment Services Payments Point of Sale 246

Retail TouchPoints

MARCH 11, 2021

retail executives whose stores offered at least one method of store-based online order fulfillment — revealed that the pandemic triggered a 5X increase in ecommerce volume in 2020 compared to the same period in 2019. Give store associates the tools they need for digital interactions with customers.

Fulfillment 301

Fulfillment Order Fulfillment Shipping Costs Social Media 301

Retail TouchPoints

JULY 8, 2021

The companies will jointly invest in new customer experiences, events, marketing and on-premise advertising at Westfield shopping centers across the country, with plans to take the partnership global in the coming months. million customers have set up an Afterpay Card to shop in person since the solution went live in fall 2020.

Retail 264

Retail Events Customer Experience Consumer 264

Retail TouchPoints

JUNE 4, 2021

A Capgemini report , COVID-19 and the Age of the Contactless Customer Experience , noted that “the trend towards touchless interactions is reflected strongly in retail spending patterns over the course of the pandemic.” in April 2020, but online retailers saw an 8.4% increase in sales during the same period.

Payment Services 163

Payment Services Payments Small Business Retail Technology 163

iVend

SEPTEMBER 23, 2020

September 23, 2020 – CitiXsys, developer of the enterprise retail management solution, iVend Retail , is being recognised for supporting the global retail community with a 2020 Tech Cares Award from TrustRadius. Find out why iVend Retail customers report satisfaction with the resilient, cloud-based retail management solution.

Retail 98

Retail B2B Fulfillment Point of Sale 98

Retail TouchPoints

APRIL 20, 2022

billion worldwide in 2020, and thanks to a 27.25% compound annual growth rate, the budding industry (no pun intended) is expected to reach $54.41 Our marketing and social media presence will drive new customers to our store, but the experience in the physical store brings them back. ”. billion globally by 2026.

Retail 353

Retail Social Media Technology Events 353

Retail TouchPoints

MAY 23, 2022

After nearly a decade of underinvestment in its tech stack, FTD began making significant solution investments in early 2020 centered on its upgraded Mercury HQ (MHQ) solution. Part of FTD’s growth plan is to expand from the approximately 2,000 florist member customers currently using the platform to at least 5,000 within the next two years.

Payment Services 251

Payment Services Small Business Retail Shopify Gifts 251

Groove

OCTOBER 6, 2020

This was the case for one of our clients, so our team created a custom integration to help the company modernize their website and upgrade the user experience. The excessive customization and calls to their ERP slowed down the web experience. Perform Group wanted to improve their customers’ online shopping experience.

BigCommerce 370

BigCommerce Operations Magento B2B 370

Retail TouchPoints

APRIL 12, 2024

The Moral of the Story Accurately applying sales tax is incredibly important. For large retailers especially, over-taxing customers could lead to adverse media coverage. Back in 2020, Walgreens was sued in class action for improperly taxing protective face masks in Pennsylvania. It could be worse, though. For him, job No.

Food and Beverages 200

Food and Beverages Payment Services Shipping Costs Travel 200

Groove

OCTOBER 6, 2020

This was the case for one of our clients, so our team created a custom AS400 Integration to help the company modernize their website and upgrade the user experience. Salespeople would call in orders; customer service would put the order down; and customers would fax in orders and place orders directly from the website.

BigCommerce 210

BigCommerce B2B Operations Magazine 210

Retail TouchPoints

APRIL 16, 2021

Even before 2020, brick-and-mortar retailers had been fighting a fierce battle against leading ecommerce players. Customers want the advantages of online shopping when making purchases in physical stores. The Point of Experience (POE) is to replace the Point of Sale (POS) in the future.

POS 221

POS Retail Information Customer Loyalty 221

Retail TouchPoints

JULY 21, 2020

“Today’s significant investment will position us for future growth and make Walmart Canada even better for our associates and our customers,” said Horacio Barbeito, President and CEO of Walmart Canada in a statement. “We More than 150 of Walmart Canada’s 408 stores are targeted for renovation.

Supplies 223

Supplies Beauty and Health Payment Services Fulfillment 223

Retail TouchPoints

DECEMBER 23, 2021

Design for retail experiences is a hot topic of conversation, especially as shoppers return to stores for the holiday season, still under the influence of a COVID pandemic. Or it’s a harsh sounding story, with the continuous ringing and beeping of cash registers at point of sale.

Retail 275

Retail Payment Services Consumer Point of Sale 275

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. It was fraught with opportunities to disappoint a customer,” Larocque said. Store Associates Gain Access To Up-To-Date Data.

Omnichannel 265

Omnichannel eCommerce POS Operations 265

iVend

SEPTEMBER 23, 2020

September 23, 2020 – CitiXsys, developer of the enterprise retail management solution, iVend Retail, is being recognised for supporting the global retail community with a 2020 Tech Cares Award from TrustRadius. Find out why iVend Retail customers report satisfaction with the resilient, cloud-based retail management solution.

Retail 52

Retail B2B Fulfillment Point of Sale 52

Korona

SEPTEMBER 22, 2022

Various industries have embraced the use of cloud POS, making legacy point of sale solutions all but obsolete. Cloud POS trends are booming, with nearly 28% of retailers planning to adopt this technology to shape the future of their sales operations and improve consumer satisfaction. Table of Contents.

POS 52

POS Payment Services Point of Sale Payments 52

Retail TouchPoints

FEBRUARY 5, 2021

Holiday season 2020 has come to an end, so what now? How well retailers are able to do this will determine their success in fostering unified commerce for a customer-centric business. In keeping this customer-centric philosophy after the holiday season, retailers will run into a few challenges that they must address to ensure success.

Omnichannel 175

Omnichannel Payment Services Specialty Retailers Customer Loyalty 175

RetailMinded

MARCH 10, 2022

Very few retail leaders would argue that the role of physical stores are the same as they were at the start of 2020. While it’s almost inevitable that ecommerce growth will outpace growth through physical stores at some point in the future, it would be a huge mistake to lose sight of the critical role stores have to play beyond simply profit.

POS 98

POS eCommerce Payment Services Fulfillment 98

retailnext

FEBRUARY 28, 2020

To cover this idea in more detail, this article identifies five specific ways in which the in-store experience is shaping retail in 2020. Prioritizing Experience Over Inventory. View Point’s blog examined the customer experience and why it now matters more than ever. More Versatile POS Systems.

Payment Services 52

Payment Services Retail POS Supplies 52

Retail TouchPoints

JULY 12, 2022

The improvements were based on customer feedback, improved computer vision and sensor fusion technology and backend development and testing that included baking the carts in an oven and freezing them in a freezer to test their ability to withstand harsh weather conditions.

Shopping Carts 252

Shopping Carts Payment Services Improvements Marketing 252

Retail TouchPoints

MAY 31, 2021

The COVID-19 pandemic has definitely made its mark on the retail industry, with more than 8,000 brick-and-mortar stores shutting down in 2020. Owners must ensure that their stores are safe for both employees and customers and comply with pandemic-era mandates. Customer Demographics. So what does the future hold?

Retail 149

Retail Point of Sale Operations Definition 149

iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

POS 76

POS B2B Point of Sale Retail 76

iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

POS 52

POS B2B Point of Sale Retail 52

iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

POS 52

POS B2B Point of Sale Retail 52

iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

POS 52

POS B2B Point of Sale Retail 52

Retail TouchPoints

JUNE 1, 2022

Our research shows 95% of shoppers actively use a retailer’s app for things like customized offers and content, checking inventory, pricing, wayfinding and list customization while shopping. billion spent in March 2020, or about 10% of all grocery sales. . Personalization is unlocking new opportunities in-store.

Retail 297

Retail Games Magazine Demo 297

Wiser

SEPTEMBER 12, 2022

The purpose of visual merchandising is to draw in and engage customers, so that they might make purchases. It’s about orienting the customer experience across all channels in a way that conveys what you want your customers to know about your products and brand without relying on large amounts of text. Window Displays.

Multi-channel 148

Multi-channel Electronics Point of Sale Presentation 148

Korona

OCTOBER 6, 2021

As a winery owner, your tasting room is the jumping-off point to both building your winery’s brand as well as the first place to convert customers into wine club members. So providing an outstanding hospitality experience is crucial. And if you’re not using an advanced loyalty tool, you’re losing repeat customers.

POS 52

POS Payment Services Point of Sale Events 52

Teamwork Retail

JUNE 24, 2020

It has been published that for every second of transaction time, 12 customers abandon their purchase. However, this leads to the key question: “How can I accept credit card payments securely, but not lose customers who won’t wait for the transaction to process?” If a lot of customers pay from mobile apps, NFC could be more relevant. .

Payment Services 48

Payment Services Merchant Services Payments Point of Sale 48

Retail TouchPoints

JULY 27, 2020

Earlier this year, we released a report, titled “The Best Vision is Insight,” outlining our predictions for the top retail trends of 2020. Faster checkouts can reduce long lines conditioned by social distancing, while the greater cleanliness associated with contactless appeals to consumers reluctant to touch anything at the point-of-sale.

Payment Services 181

Payment Services eCommerce Small Business Retail Retail 181

RTP blog

APRIL 27, 2018

Staying ahead of market trends and customer behavior is critical for any business to survive and thrive. However, retailers are facing new disruptive realities from three major influences: omnichannel experience, the growing Millennial workforce and innovative technology.

Omnichannel 150

Omnichannel Retail Toys Technology 150

365 Retail

SEPTEMBER 29, 2022

Conversely, the deployment of smart cameras as part of wider IT infrastructures delivers full visibility into customer personas and behaviours, as well as availability status, without requiring staff to inspect individual cameras. Their ability to recognise certain customer behaviours is undoubtedly one of their biggest advantages.

Retail 63

Retail Point of Sale Technology Improvements 63

Kibo

SEPTEMBER 6, 2022

Headless commerce separates the frontend delivery part of your eCommerce setup (the part that your customers experience) and the backend service provision (checkout, catalog, etc.). . In 2020, Gartner noted the need for online businesses to move to a more modular model of organizing their tech stack. Headless commerce.

Payment Services 71

Payment Services eCommerce B2C Technology 71

RetailMinded

NOVEMBER 18, 2020

Over the past six months we’ve seen seemingly infallible household brands declare bankruptcy, shopping malls have become ghost towns and the ecommerce industry has boomed to the point where data suggests that it will almost have doubled in size by 2022. . A new report reveals all. . How We’ll Shop will provide you with: .

Consumer 128

Consumer POS Point of Sale Download 128

Korona

OCTOBER 6, 2021

As a winery owner, your tasting room is the jumping-off point to both building your winery’s brand as well as the first place to convert customers into wine club members. So providing an outstanding hospitality experience is crucial. And if you’re not using an advanced loyalty tool, you’re losing repeat customers.

POS 52

POS Payment Services Point of Sale Shipping Costs 52