Retail TouchPoints

JULY 20, 2021

Customer service received renewed attention among retailers last year following the forced shifted to digital communication and service channels. According to the 2021 Retail TouchPoints Customer Loyalty Benchmark Survey , 58% of retailers gained new ecommerce customers as a result of the pandemic.

Customer 299

Customer Customer Loyalty Reference Channel 299

Forrester eCommerce

JUNE 6, 2022

Forrester’s Customer Experience Benchmark Survey, US Consumers, 2022, reveals that CX quality in the US has fallen back to early-2020 levels, reversing gains made in 2021.

Customer Experience 195

Customer Experience Customer Consumer Customer Loyalty 195

GetElastic

AUGUST 18, 2021

B2B eCommerce has rapidly been changing over the past few years, and 2021 is no exception. Below are some of the major Market-Driven B2B eCommerce trends of 2021, as well as some key calls to action for B2Bs to optimize their eCommerce strategy. 2021 and Beyond: B2B eCommerce showcased new opportunities and high growth in 2021.

B2B 145

B2B eCommerce Payment Services Marketing 145

Retail TouchPoints

NOVEMBER 14, 2022

billion in 2021 to $31.18 Competitive pricing is a key strategy to build customer loyalty and increase sales. By using AI to calculate prices based on market demand and other market conditions, you can ensure that you’re offering the best value to your customers. . billion in 2028. Competitive pricing.

Customer Loyalty 335

Customer Loyalty Operations Improvements Customer Experience 335

365 Retail

MAY 25, 2021

Brands are putting customer loyalty at risk due to a disconnect between their physical and eCommerce experiences, a new research report by PFS has found. The barriers to brand loyalty. In fact, 21% of respondents reported that online customer service is still not as good as in-store assistance.

Customer Loyalty 52

Customer Loyalty Customer Omnichannel Point of Sale 52

Retail TouchPoints

NOVEMBER 28, 2022

Customers’ expectations are rising for the brands they do business with — whether that’s in response to an order delay or a breaking societal issue. The brands that evolve their messaging to nurture trust and authenticity to adapt to these ebbs and flows will be the ones earning and maintaining customer loyalty over time.

Customer Loyalty 285

Customer Loyalty Shipping Costs Technology Supplies 285

Retail TouchPoints

FEBRUARY 18, 2022

These changes are reflected in Namogoo ’s annual survey of ecommerce executives , conducted this year in partnership with Microsoft, which benchmarks where retail leaders will be focusing their investments in the coming year and how they’re measuring success. 95% of Executives Want to Prioritize Cost Optimization.

eCommerce 298

eCommerce Shipping Costs Channel Operations 298

Retail TouchPoints

NOVEMBER 4, 2021

31, 2021. “We’re toy industry sales increased 11% in Q3 2021 from 2020, according to the NPD Group , driven by price increases, a continuation of pandemic lifestyles and fewer promotions. with BNPL orders in 2021 up 44% compared to 2019 and 3% over 2020, according to the Adobe Digital Economy Index. “In

Shipping Costs 264

Shipping Costs Consumer Supplies Merchant Services 264

Retail TouchPoints

MAY 24, 2023

Our latest research, from our next-gen cultural insights platform The Move — powered by a globally diverse, hyper-engaged community — surveyed over 600 people and has identified three new shopper cohorts in line with this shift in mindsets and behaviors. Where Does Customer Loyalty Lie? Customer loyalty is always a hot topic.

Retail 274

Retail Customer Loyalty Consumer Travel 274

iVend

JUNE 6, 2022

In the world of fashion retail, a recent survey showed that the number of people who say sustainability in retail is an important factor when making a fashion purchase went up from 65% in October 2020 to 69% in May 2021. In their survey, 88% of respondents felt that reducing pollution in the fashion industry was a top priority.

Retail 98

Retail Customer Loyalty Fashion Customer Experience 98

Kibo

JUNE 10, 2021

These include increased sales, real-time order and inventory visibility , improved customer loyalty, streamline operations, and a 360-degree view of customers. Now Available: 2021 Unified Commerce Report. The 2021 Unified Commerce Report can be downloaded here. Download the findings. Click Here.

Sporting Goods 62

Sporting Goods Download Customer Experience Document 62

365 Retail

OCTOBER 6, 2023

Furthermore, Gen Z, those aged 18 – 24, (32%) and Millennials, those aged 25 to 34, (43%) are more likely to do their shopping between now and black Friday compared to nearly half of boomers, categorised in this survey as those aged 55 – 64, (49%) who are more likely to do this between the 1 st – 16 th December. Research from Which?

Food and Beverages 113

Food and Beverages Payments Travel Presentation 113

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. Holiday 2021 and Preparing for 2022.

Payments 232

Payments Payment Services Customer Experience Social Media 232

Retail TouchPoints

FEBRUARY 2, 2021

Coresight Research and Blue Yonder took a look at what building a better infrastructure will mean for supply chains going forward during the Supporting the Customer Journey: Localization for Speed to Market & Flexibility webinar, which examined the findings of a survey of both retailers and shoppers.

Supplies 167

Supplies Webinar Hobbies Customer Data 167

Retail TouchPoints

APRIL 26, 2022

states introduced more than 160 consumer privacy-related bills in 2021 — retailers would be remiss to not use zero-party data to engage their customers. Since consumers share zero-party data with brands directly, brands that collect and use it avoid potential privacy violations — and can learn exactly how to satisfy their customers.

Customer 206

Customer Retail Information Consumer 206

FastSpring

MAY 13, 2021

Surveys have shown that 60-70% of people are likely to abandon an online purchase if they don’t see the product’s price in their native currency. You can then design remarketing emails to convert potential customers into actual customers. Increased customer loyalty. Increased sales. Reduce Number of Form Fields.

Payment Services 79

Payment Services Shopping Carts eCommerce Mobile 79

FastSpring

MAY 13, 2021

Surveys have shown that 60-70% of people are likely to abandon an online purchase if they don’t see the product’s price in their native currency. You can then design remarketing emails to convert potential customers into actual customers. Increased customer loyalty. Increased sales. Reduce Number of Form Fields.

Payment Services 78

Payment Services Shopping Carts eCommerce Mobile 78

Retail TouchPoints

NOVEMBER 18, 2021

Fortunately the 2021 Retail Innovation Conference, which wrapped up Nov. Make loyalty programs experiential and community-oriented. Customer loyalty has taken a hit during the pandemic, but brands like Peloton are going the extra mile by focusing on community activation and collaboration.

Consumer 257

Consumer Merchant Services Social Media Technology 257

lateshipment

NOVEMBER 27, 2021

According to Deloitte’s survey, e-commerce sales will grow by 11-15% , year-over-year, during the 2021-2022 Holiday season. Such issues can lower your customer loyalty and profits, particularly during this Holiday season. Boost customer loyalty by making returns easy as shopping.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

Mi9

JUNE 8, 2023

We must relentlessly innovate and deliver value to our market while excelling our customer service.” MIAMI, FLORIDA June 8, 2023 Mi9 Retail is named a Top 10 Retail Software Solution Provider. The post Mi9 Retail is named a Top 10 Retail Software Solution Provider appeared first on Mi9 Retail.

Retail 40

Retail Point of Sale Magazine eCommerce 40

GetElastic

JANUARY 19, 2021

In light of these new realities, Gartner has analyzed the market implications and published predictions you should consider as application leaders in their Predicts 2021 Report. According to a consumer survey by emarketer , about half of all searches start on marketplaces. Customer loyalty.

Merchant Services 148

Merchant Services Operations Fulfillment Customer Loyalty 148

Omnisend

MARCH 29, 2021

With the Amazon Early Reviewer Program coming to an end in April 2021, the best way to get product reviews on Amazon is via the Vine Program. It might sound obvious, but customers are far more likely to leave reviews if you have engaged with them and there has been a meaningful exchange.

Merchant Services 138

Merchant Services Social Media Live Chat Channel 138

Smile.io

MARCH 21, 2023

These days, customized experiences are more important than ever. So if you overlook personalization, you’re likely missing out on potential sales and customer loyalty. Dynamic Yield informs that the English football club improved its mobile homepage conversions by 40% thanks to mobile web customization.

eCommerce 69

eCommerce Shopping Carts Customer Loyalty Recommendation 69

Ecommerce Platforms

MARCH 14, 2023

Since the Denver Colorado company made it’s $325 million IPO in June 2021, it’s captured the attention of countless companies worldwide. Customer engagement : Customer satisfaction surveys, reviews and reputation management, follow-up via SMS and email, multi-location branded insights.

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104

365 Retail

JULY 13, 2021

In 2006, the Office for National Statistics put online sales as a percentage of total retail sales at under 5% but now shows that figure has risen to just under 30% in April 2021. Fewer staff expected to serve a more demanding customer. Worse, they expect even better service than ever.

Payment Services 52

Payment Services Travel Multichannel Mobile 52

SellBrite

APRIL 15, 2019

If you’ve already surveyed your customers, then you have data insights handy to learn more. 86% of customers like to be surveyed if businesses follow through with the suggestions made or their suggestions make a difference. Based on survey results and customer comments, other discount options include: Free shipping.

Improvements 105

Improvements Marketing Social Media Shipping Costs 105

Retail TouchPoints

MARCH 18, 2022

They are well-positioned to boost customer loyalty among their eco-conscious consumers, as well as potentially attract new shoppers. A logical next step is for merchants to educate themselves about the sustainability of the brands and items they sell, particularly in the apparel space. In fact, half of the 1,000 U.S.

Apparel 304

Apparel Consumer Retail Fashion 304

Retail TouchPoints

MARCH 13, 2023

What a difference a year makes: 12 months ago, Mirakl released the first edition of its consumer survey of 10,000 shoppers around the globe, The State of Online Marketplace Adoption. These highly valuable customers were coveted by online retailers across categories, reshaping the internet economy according to their preferences.

Retail 230

Retail Omnichannel Shopping Carts Consumer 230

iVend

JANUARY 20, 2021

Here are our predictions on the tech trends that will shape retail in 2021. For 2021, our prediction is that social commerce will become an even more integral part of the digital commerce experience for retailers and shoppers alike. Cloud-Based POS The hottest trend in POS technology currently is the cloud-based POS.

Technology 98

Technology Small Business Retail Payment Services POS 98

Retalon

NOVEMBER 11, 2021

Billion in 2021 according to Gartner. In fact, a survey found that 70% of retailers either had a digital strategy in place or were in the process of developing one. Consumer-centric retail increases customer loyalty by satisfying their needs and wants. What is the average IT spending in the retail industry?

Shipping Costs 41

Shipping Costs Order Fulfillment Retail Fulfillment 41

Retail TouchPoints

AUGUST 29, 2022

This discovery tarnished the reputation of a widely respected company with a long history of customer loyalty. Retail companies like Tim Hortons that underestimate the importance of mobile app privacy and security risk damaging customer relations and brand image, potentially leading to customer and revenue loss.

Mobile 311

Mobile Payment Services Payments Retail 311

Retail TouchPoints

MARCH 3, 2022

Flash sales can help retailers boost revenue, attract new customers and enhance loyalty with existing customers. billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms. Consider that in the U.S.,

Merchant Services 235

Merchant Services Shipping Costs Payments Payment Services 235

Ecommerce Platforms

SEPTEMBER 28, 2021

Before wrapping up our ultimate 2021 review of Squarespace vs WordPress, here are their main advantages and disadvantages: Squarespace Pros: Squarespace’s editor is easy-to-use and comes with flexible layout options. For example, you can encourage reviews, send wishlist reminders, target inactive customers, and more.

Payment Services 104

Payment Services Shipping Costs WooCommerce SEO 104

Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. Why the Non-Purchaser Might be Your Most Important Customer. View the session on demand. A whopping $3.23

Payment Services 221

Payment Services Merchant Services Omnichannel Consumer 221

Retail TouchPoints

DECEMBER 3, 2021

For many retailers, margins have been tight in 2021, particularly as the industry is rocked by labor shortages and supply chain commotion. As the 69% of retailers pointed out in the aforementioned POI survey, promotional planning takes time, and employee time costs money. The reward of offering a sale does not have to involve risk.

Shipping Costs 262

Shipping Costs eCommerce Customer Loyalty Information 262

Retail TouchPoints

MARCH 2, 2021

A pre-COVID survey by the NRF put the in-store return preference number at 80% , and despite the complications created by the pandemic, anecdotal evidence from Happy Returns appears to reinforce this preference. That number was even higher in January 2021. “ Now is the Moment to Make Improvements for Holiday 2021.

Merchant Services 297

Merchant Services Retail Multi-channel eCommerce 297

Ecommerce Platforms

MARCH 15, 2023

In some cases, customers are more likely to make a purchase when they can access the right shipping options, than they are when prices for products are lower. According to one survey , however, delivery expectations (45%) were ranked as the most common challenge faced by online stores.

Fulfillment 118

Fulfillment Shipping Costs eCommerce Payment Services 118