Retail TouchPoints

MARCH 24, 2022

Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. As a result, drop-off (at a carrier or retail location) became the preferred returns method for 67% of consumers, according to our BOXpoll surveys. consumers love the USPS.

eCommerce 305

eCommerce Shipping Costs Gifts Merchant Services 305

Groove

JANUARY 8, 2021

If you thought that the fulfillment, shipping and delivery process was difficult during the 2020 holiday season, you may be in for an unpleasant surprise the weeks following the holidays. eCommerce Returns: What To Expect In Early 2021. eCommerce Returns: What To Expect In Early 2021. internet shopping day ever.

eCommerce 363

eCommerce Fulfillment Subscription Consumer 363

Retail TouchPoints

SEPTEMBER 23, 2021

As SEOs [search engine optimizers], any heavy lifting we can do to clear a path for our clients toward success in the holiday shopping season will be especially welcome in 2021. Economists are predicting another very strong, extended online shopping period in Q4 2021. Ecommerce spending in November-December 2020 rose an astounding 45.2%

SEO 253

SEO Gifts Shipping Costs Beauty and Health 253

Retail TouchPoints

MARCH 8, 2023

Atrium Health and Best Buy Health will address the complex requirements of these programs, including patient education and enabling of in-home technology with the help of logistics and tech support from specially trained Geek Squad Agents. Additionally, the retailer added the Best Buy Health Lively app on the Apple Watch in 2021.

Omnichannel 258

Omnichannel Supplies Technology Consumer 258

Retail TouchPoints

JULY 12, 2022

In fact, the vast majority of respondents ( 91% ) to Retail TouchPoints’ second annual Store Design & Experience Benchmark Survey indicated that store design and experiences were “somewhat” or “much more” important to their business strategy. The survey of 150 retail executives uncovered five key priorities: .

Retail 227

Retail Technology Consumer Customer Experience 227

Retail TouchPoints

MAY 3, 2021

The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online. That number has since more than doubled, with 17% of recently surveyed shoppers reporting they are “online-only” grocery shoppers. He has been analyzing consumer promotions for more than 20 years.

Retail 177

Retail Mobile Reference Download 177

GetElastic

SEPTEMBER 30, 2021

Editor's Note: This post was originally published April 4th, 2018 and has been updated to reflect the current state of GDPR and other data privacy regulations impacting eCommerce in 2021. GDPR Enforcement Tracker has been tracking these fines and so far through September 2021, there have been 778 fines levied totaling €1,277,329,802.

Consumer 144

Consumer Information Fulfillment Social Media 144

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. As for concertgoers at these same venues, over half of U.S. And it’s not just helping consumers.

Retail 228

Retail Clothing Events Games 228

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

Order Fulfillment 41

Order Fulfillment Fulfillment Omnichannel Shipping Costs 41

Kibo

SEPTEMBER 22, 2021

But one of the essential “trends within a trend” is the rapid adoption of ecommerce personalization , a key technology that consumers are increasingly demanding and retailers are increasingly embracing. AI and Machine Learning top our list of 2021 ecommerce personalization trends and they’re enjoying a well-deserved moment in the spotlight.

eCommerce 62

eCommerce Recommendation Technology Fulfillment 62

ROI Revolution

AUGUST 5, 2021

Updated August 5, 2021. As the most efficient, scalable way to buy digital ads, programmatic should be a strategy every marketer considers in 2021. Citibank saw spending on cards increase 40% in Q2 2021. Contactless payments grew 37% YoY in Q2 2021 to account for 45% of global in-person transactions. increase over 2019.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

Kibo

OCTOBER 8, 2021

Providing an excellent online shopping experience is even more important than the quality of the product or service, per nearly two thousand businesses in a recent SuperOffice survey. According to the survey , 45% of respondents listed customer experience as their number one priority. The importance of omnichannel fulfillment.

eCommerce 62

eCommerce Fulfillment Omnichannel Department Stores 62

ROI Revolution

DECEMBER 31, 2021

Published December 31, 2021. 2021 in Search. It’s that time of year – time for Google’s 2021 “Year in Search” video! Watch it on YouTube or visit the blog article, In 2021, the world searched for healing. For more on the Year in Search, visit these pages: See what was trending in 2021.

SEO 78

SEO Sporting Goods Article Information 78

Retail TouchPoints

DECEMBER 31, 2021

Labor shortages in industries that had previously relied on multiple job seekers — even for low-paying jobs — have been one of retail’s biggest challenges in 2021. Levi’s used an eight-week “boot camp” to train 43 workers with no previous background in data and technology about AI.

Home Furnishings 287

Home Furnishings Retail Shipping Costs Electronics 287

Retail TouchPoints

OCTOBER 31, 2023

over 2021, according to the National Retail Federation. Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Assess technology gaps and make better use of what you have.

Omnichannel 258

Omnichannel Consumer Management Technology 258

Retail TouchPoints

JUNE 2, 2021

This surging demand has exposed fulfilment inefficiencies and sent retailers scrambling to power their delivery operations. Retailers now place a greater emphasis on the importance of agility, with 80% of retailers expecting moderate to major supply chain investment in 2021.

Operations 149

Operations Fulfillment Order Fulfillment Technology 149

ROI Revolution

DECEMBER 2, 2021

Updated December 2, 2021. Shipping, inventory, and fulfillment are the basic underpinnings of a business that must work flawlessly for marketing & advertising to be worth it – and they are all in flux right now. Black Friday 2021 brought in $8.9 Published March 12, 2020. Business being good isn’t always a good thing.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

Retail TouchPoints

SEPTEMBER 8, 2021

According to a 2020 survey, over half of U.S. A business model that was only possible with their unparalleled investment in the systems and shipping, fulfillment and supply chain infrastructure to support it. Third-party fulfillment and logistics companies also have emerged to support the burgeoning direct-to-consumer ecosystem.

Merchant Services 213

Merchant Services Shipping Costs Payment Services Fulfillment 213

ROI Revolution

MARCH 2, 2021

Last updated March 2, 2021. Growth rates will begin to normalize in 2021, but consumers will continue spending more time on social media than they did before the pandemic. 2021 COVID-19 stats + trends. 57% of millennials believe their financial situation will improve between now and Summer 2021 ( GlobalWebIndex ).

eCommerce 195

eCommerce Social Media Payment Services Merchant Services 195

Retail TouchPoints

SEPTEMBER 28, 2021

Whole Foods delivered three times as many orders in 2020 as it did in 2019, causing the costs associated with equipment and technology to rise. The retailer instated the delivery fees to avoid raising prices of the groceries themselves, starting with pilots in six markets during the summer of 2021: Portland, Maine; Providence, R.I.;

Shipping Costs 289

Shipping Costs Supplies Shipping Consumer 289

365 Retail

SEPTEMBER 23, 2021

Reimagining the role of the store as an online fulfilment channel will become an increasing priority for retailers in their post-pandemic recovery, the latest IDC White Paper, sponsored by Sensormatic Solutions , the leading global retail solutions portfolio of Johnson Controls , has revealed.

Fulfillment 52

Fulfillment White Paper Retail Order Fulfillment 52

Retail TouchPoints

NOVEMBER 8, 2022

In 2021, returns cost retailers a whopping $761 billion , or almost 17% of total U.S. How online retailers handle merchandising, use technology and approach return policies can mean the difference between waste and wins. The survey found that buyers who employ AR are less likely to return merchandise. retail sales.

Online Retail 279

Online Retail Retail Technology Arts 279

Retail TouchPoints

DECEMBER 23, 2022

Adapting to our current economic realities is no different — it will require a mix of creativity, technology and agility. These first-generation technologies are being outpaced with third-generation technologies built around AI. With consumers pulling back on spending due to rising prices, retailers must evolve as well.

eCommerce 208

eCommerce Shipping Costs Retail Recommendation 208

ROI Revolution

JULY 1, 2021

Updated July 1, 2021. As the most efficient, scalable way to buy digital ads, programmatic should be a strategy every marketer considers in 2021. Ecommerce vs. in-person: Pandemic impacts in 2021. The official dates for Amazon Prime Day 2021 are Monday, June 21st and Tuesday, June 22nd, 2021. trillion this year.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

Retail TouchPoints

MAY 12, 2021

As 2020 came to a close, the company wanted to confirm that the changes made (and those being planned) set them up for success in 2021 and beyond. The survey spanned a combination of qualitative and quantitative metrics, providing valuable information about the revised customer experience. The Research. What We Learned.

Social Media 209

Social Media Improvements Information Outdoor 209

ROI Revolution

JUNE 1, 2021

Last updated June 1, 2021. As the most efficient and scalable way to buy digital ads, programmatic should be a strategy every marketer considers in 2021. Email will be the top channel that brands use to communicate with customers and prospects in 2021, though voice search and ads are also making their way up the ladder.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

MAY 6, 2021

Last updated May 6, 2021. With the rapid shifts that took place last year, 2021 will be about finding ways to reach wary consumers and filling your marketing toolbox with innovative strategies to stand out. Download our 2021 Ecommerce Tech + Trends Report to uncover strategies & insights that will propel your brand forward in 2021.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

Retail TouchPoints

JUNE 1, 2022

In the ChaseDesign Q1 Shopper Sentiment Survey, 85% of people said, “I plan to shop in physical stores more in 2022 than last year.” And 2021 was itself a record year for foot traffic. It’s also why retailers are spending billions on new store openings, up 13% versus 2021. Buying groceries online peaked in March 2021, at $9.3

Retail 290

Retail Games Magazine Demo 290

ROI Revolution

APRIL 8, 2021

Last updated April 8, 2021. With the rapid shifts that took place last year, 2021 will be about finding ways to reach wary consumers and filling your marketing toolbox with innovative strategies to stand out. This trend is expected to continue into 2021 and beyond. Infographic] Apparel Trends, Stats, + Metrics for 2021.

eCommerce 136

eCommerce Social Media Payment Services Small Business Retail 136

ROI Revolution

JANUARY 5, 2021

Last updated January 5, 2021. Welcome to the first update to our COVID-19 + ecommerce blog of 2021. billion in 2021 (up from $794.5B in Q2 2021 over Q1 2021. With the pandemic worsening in many areas, 40% of Americans don’t believe their finances will return to normal until the second half of 2021 or beyond.

eCommerce 147

eCommerce Social Media Payment Services Merchant Services 147

Retail TouchPoints

JULY 23, 2021

Uber Technologies is continuing to scale its massive logistics buildup with two new retail partnerships. The ridesharing company plans to further expand its delivery capabilities over the remainder of 2021. and Phoenix. Mercari Helps Uber Break into Resale Logistics.

Shipping Costs 293

Shipping Costs Shipping Consumer Technology 293

Retail TouchPoints

JULY 8, 2021

consumers to return to some version of normalcy, global sentiment is still mixed, according to Kantar’s Wave 9 survey of more than 10,000 people across 20 countries. Retail TouchPoints (RTP): Kantar’s survey revealed that online shopping is the number-one increased behavior worldwide.

Payment Services 278

Payment Services Retail Omnichannel Consumer 278

ROI Revolution

OCTOBER 7, 2021

Updated October 7, 2021. The 2021 holiday season will bring a challenge for brands looking to grow profitably. Our executive holiday guide for 2021 reveals key insights to prepare your brand to thrive, like the 4 crucial components of a successful holiday strategy & strategic targeting tips to reach new consumers.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

Retail TouchPoints

JANUARY 19, 2021

Nearly all retail store managers surveyed (96%) admitted their company faced hiring challenges, while one-third said it was more difficult to rehire, recruit and attract seasonal talent this year than last. However, throughout the season, we have seen workforce technology emerge as a lifeline for store managers.

Retail 161

Retail Management Technology Operations 161

ROI Revolution

NOVEMBER 4, 2021

Updated November 4, 2021. The 2021 holiday season will bring a challenge for brands looking to grow profitably. Our executive holiday guide for 2021 reveals key insights to prepare your brand to thrive, like the 4 crucial components of a successful holiday strategy & strategic targeting tips to reach new consumers.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

Kibo

JUNE 10, 2021

To provide a useful framework for businesses as they improve their 2021 capabilities, Kibo gauged the level of unified commerce maturity of survey respondents across a variety of factors from ROI to customer experience to fulfillment. Now Available: 2021 Unified Commerce Report. Download the findings. Click Here.

Sporting Goods 62

Sporting Goods Download Customer Experience Document 62

ROI Revolution

SEPTEMBER 2, 2021

Updated September 2, 2021. The 2021 holiday season will bring a challenge for brands looking to grow profitably. Our executive holiday guide for 2021 reveals key insights to prepare your brand to thrive, like the 4 crucial components of a successful holiday strategy & strategic targeting tips to reach new consumers.

eCommerce 78

eCommerce Social Media Payments Payment Services 78