Retail TouchPoints

MARCH 1, 2021

The LVMH -owned beauty retailer said in a statement that the new store openings were a sign of its confidence in brick-and-mortar retail: “Beauty is one of the most interactive retail experiences and the in-store experience specifically is a critical part of a shopper’s journey.”.

Omnichannel 301

Omnichannel Department Stores Operations Retail 301

Retail TouchPoints

NOVEMBER 3, 2021

The brand is working to “make sure we are in tune with local markets and the operating dynamics that we’re working with today,” according to CFO Jane Nielsen. Success for the brand’s own retail operations may be leading Ralph Lauren to shift some of its attention away from its wholesale business.

Omnichannel 260

Omnichannel Subscription Operations eCommerce 260

Retail TouchPoints

MARCH 28, 2022

“Our target consumers are primarily female consumers between the ages of 18 and 28,” Liu said in an interview with Retail TouchPoints. Liu oversees the MINISO business, including product marketing, PR, user operations and global ecommerce, so he shared some exclusive insights into the company’s expansion plans and priorities.

Omnichannel 206

Omnichannel Toys Supplies eCommerce Platforms 206

Retail TouchPoints

FEBRUARY 1, 2021

Dress clothing retailers such as Brooks Brothers filed for bankruptcy , while athleisure wear boomed. Retailers that relied heavily on store sales had to regroup after the pandemic hit. The customers of one of my clients, a retailer of hobbyist products, skew older and retired and did less shopping online. Omnichannel shopping.

Customer Experience 271

Customer Experience Customer Omnichannel Social Media 271

Retail TouchPoints

MARCH 24, 2022

2 spots on the National Retail Federation’s 2022 list of the Top 50 Global Retailers , as determined by Kantar Retail. 5 spot in 2021 to 13 th this year. The hypermart channel has also stopped growing as retailers have responded to shopper needs for proximity and convenience.

Retail 251

Retail Omnichannel Department Stores Fulfillment 251

Retail TouchPoints

MAY 21, 2021

Retail results for Q1 2021 have been promising so far, showing that the economy may finally be emerging from a long, slow year. However, the pandemic has yet to end on a global scale, and every retailer will face a shifting set of challenges and opportunities through the spring and potentially into the summer.

Electronics 225

Electronics Apparel Retail Supplies 225

Retail TouchPoints

OCTOBER 26, 2020

This year’s surge in ecommerce has put strains on both supply chains and websites, and retailers now are guessing what challenges they will face as fall and winter bring the threat of a COVID-19 resurgence as well as the usual holiday rush. How AWS works with retailers to continuously increase the speed of innovation every year.

Operations 336

Operations eCommerce Retail Fashion 336

Retail TouchPoints

JULY 3, 2023

The retailer “has implemented a work-from-anywhere model that allows Alex and Ani to hire talent all across the country,” according to CEO Scott Burger, and will explore “future alternatives for office space.” “Alex and Ani has been reimagining various aspects of our company over the past few years,” said Burger in a statement.

Operations 274

Operations Omnichannel Consumer Other 274

Retail TouchPoints

APRIL 26, 2021

Besides trying to keep their stores sufficiently stocked, the biggest challenge for many grocery retailers in 2020 was trying to determine what shopper behaviors would remain in place post-pandemic. The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online.

Retail 272

Retail Mobile Reference Download 272

Retail TouchPoints

JULY 22, 2021

The retail industry is widely accepted as one of the leading economic indicators. Lately, the retail sector was shaken by the COVID-19 pandemic. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain. million by 2025, up from $431.6

eCommerce 303

eCommerce Retail Payment Services Social Media 303

Retail TouchPoints

FEBRUARY 5, 2021

Post-holiday season for retailers is a period of recovery centered around understanding what happened during the holiday and how to move forward with the transaction cycle, while also preparing for ongoing omnichannel business. Post-Holiday Omnichannel Success. Post-Holiday Challenges.

Omnichannel 171

Omnichannel Payment Services Specialty Retailers Customer Loyalty 171

Retail TouchPoints

NOVEMBER 18, 2021

This includes the creation of the Chief Pharmacy Officer role overseeing the retailer’s omnichannel pharmacy strategy. Associates at affected stores will be offered jobs at other locations or in different areas of the retailer’s overall workforce. The strategic review also will determine the formats CVS opens going forward.

Omnichannel 182

Omnichannel Operations Consumer Retail 182

Retail TouchPoints

MARCH 29, 2024

billion in 2021. According to the American Pet Products Association, Americans spent $136.8 billion on their pets in 2022, up from $123.6 And a lot of these consumers are millennials and Gen Z, who have adopted entirely new ways of browsing, buying and engaging with brands.

Operations 130

Operations Consumer Customer Experience Omnichannel 130

Retail TouchPoints

JANUARY 12, 2021

Chapter One of the 2021 National Retail Federation Big Show may be online instead of in-person, but that isn’t stopping the NRF from putting together an all-star lineup. The first day is also jam-packed with discussion around the topics currently dominating retail discourse as the vaccine rollout begins.

Omnichannel 195

Omnichannel Events Consumer Operations 195

Retail TouchPoints

DECEMBER 18, 2020

Specialty retailer rue21 plans to open 15 stores in 2021, following the recent openings of three new brick-and-mortar stores. The retailer, which operates nearly 700 locations in 45 states, also has refinanced its existing term loan, increased available liquidity and lowered its cost of capital. . million members.

Specialty Retailers 163

Specialty Retailers Banking Omnichannel Operations 163

Retail TouchPoints

FEBRUARY 22, 2021

Tanger Factory Outlet Centers , which owns and operates 37 open-air outlet centers across the U.S. Outlets are an important component of the omnichannel retail strategy, given the low cost structure and access to an incremental consumer that is both value-oriented and aspirational.”

Operations 162

Operations Other Omnichannel Improvements 162

Retail TouchPoints

APRIL 9, 2021

Like many others, retail is currently in its most testing period, yet buy online, pick up in-store (BOPIS) is currently revolutionizing the modern-day retail experience. BOPIS helps retailers provide a more accurate stock inventory and better visibility of the stock, keeping supply chains running smoothly.

Technology 303

Technology Retail Supplies Sporting Goods 303

Retail TouchPoints

AUGUST 23, 2022

Gap has launched a fulfillment service for retailers called GPS Platform Service , offering omnichannel fulfillment using Gap’s nationwide distribution network and handling tasks including delivery to customers or stores, returns initiation and processing at its fulfillment centers. For the first time, we are making Gap Inc.’s

Fulfillment 220

Fulfillment Retail Supplies B2B 220

Retail TouchPoints

MAY 31, 2022

She will leverage her experience to help advance the omnichannel fashion retailer’s plans for growth and developing a best-in-class customer experience. Her other leadership titles there include EVP of Store Operations, President of Catalog Division, Neiman Marcus Direct and President of NM Stores.

Omnichannel 238

Omnichannel Fashion Customer Experience Operations 238

Retail TouchPoints

MAY 3, 2023

Continuing an ecommerce-focused growth strategy that launched when Francesca’s went private early in 2021, the retailer has purchased California-based wardrobe essentials brand Richer Poorer. This will deliver increased operational efficiencies, accelerate our omnichannel capabilities and open new revenue streams.”

Apparel 222

Apparel Omnichannel Operations Channel 222

Retail TouchPoints

MARCH 2, 2021

Macy’s has announced a series of changes to its senior leadership team, including the elimination of the Chief Operations Officer role, as it moves forward with its “Polaris” omnichannel transformation strategy. Current COO John Harper, who has with Macy’s for more than 35 years, will leave the company on Aug.

Payment Services 274

Payment Services Omnichannel Department Stores Operations 274

Retail TouchPoints

DECEMBER 6, 2021

Kohl’s has become the latest retailer to attract the attention of an activist investor seeking the separation of its digital and brick-and-mortar businesses. In comparison, Kohl’s total operation is currently valued at about $7.3 This marks the second time Kohl’s has come under pressure from its investors in 2021.

eCommerce 263

eCommerce Omnichannel Operations Retail 263

Retail TouchPoints

MARCH 29, 2023

Jeff Gennette, Chairman and CEO of Macy’s since 2017, plans to retire in February 2024 after a total of four decades with the retailer. Macy’s had eliminated the COO position, it turns out temporarily, in March 2021. Gennette will work with both Spring and Mitchell until his retirement to ensure a smooth transition.

Home Furnishings 232

Home Furnishings Omnichannel Supplies Operations 232

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

Payment Services 208

Payment Services Operations Fulfillment Supplies 208

Retail TouchPoints

MAY 17, 2022

Patel was promoted to CEO in July 2021 as part of the retailer’s turnaround efforts following its emergence from Chapter 11 bankruptcy in an expedited “ one-day reorganization.” Patel joins GameStop as the retailer attempts its own turnaround effort. billion in sales during Q4 2021, up from $2.2 The company generated $2.3

Operations 216

Operations Omnichannel Supplies Management 216

Retail TouchPoints

JULY 13, 2023

JD Sports , a global retailer with more than 3,000 stores worldwide, has adopted a suite of solutions designed to boost its growth in Canada, a market the retailer entered in 2021. The company currently operates 23 stores in Canada under the JD , size? The Retail Management Suite from Jesta I.S.

POS 197

POS Omnichannel Supplies Mobile 197

Kibo

JUNE 10, 2021

Omnichannel commerce is a strategy that connects every sales channel that consumers use to interact with a retail brand. An omnichannel strategy seeks to deliver a cohesive message across all channels. With omnichannel, customers receive a consistent brand message and experience regardless of channel.

Omnichannel 62

Omnichannel Multichannel Social Media Channel 62

Retail TouchPoints

JANUARY 26, 2023

Donald Kohler Kohler brings three decades of retail experience to the job, including the past 15 years leading the Americas region for brands including Burberry , Salvatore Ferragamo and Diesel. Kohler, currently CEO of North America at Diesel , will report to PVH CEO Stefan Larsson.

Omnichannel 207

Omnichannel Operations eCommerce Retail 207

Retail TouchPoints

FEBRUARY 8, 2023

After announcing its ambitious franchising plans in May 2021, the retailer converted an existing Greensboro, N.C. Vitamin Shoppe store to a franchise operation in February 2022 , but now the program is moving into a higher gear. The next new franchise store, scheduled to open this spring, will be in Tempe, Ariz.,

Omnichannel 200

Omnichannel Operations Mobile Information 200

ROI Revolution

MAY 20, 2021

Published May 20, 2021. In 2020, the pandemic significantly impacted the entire retail industry. For consumer packaged goods (CPG) brands, in particular, this change in the way consumers shop necessitated a different approach: omnichannel. Director, GM of Omnichannel at BigCommerce. and make changes accordingly.”.

Omnichannel 109

Omnichannel Payment Services Social Media BigCommerce 109

Retail TouchPoints

JULY 6, 2022

has named Reliance Retail Ltd. as its official retailer across all channels in India. Partnering with regional experts, like Reliance Retail in India, allows us to deliver our relevant, purpose-driven brand to customers around the globe, while continuing to diversify our business portfolio through our partner-based model.”.

Multi-channel 239

Multi-channel Consumer Electronics Fashion Retail 239

Retail TouchPoints

DECEMBER 22, 2022

Linnartz was appointed President of Marriott in 2021 and currently is leading the hospitality brand’s multi-billion dollar technology transformation, designed to improve customer experience, drive topline revenue and increase operational efficiency. Early in her career, Linnartz worked with Hilton Worldwide. ” .

Omnichannel 251

Omnichannel Operations Technology Customer Experience 251

Retail TouchPoints

NOVEMBER 17, 2021

DTC luggage brand Away has bolstered its leadership team with three C-suite hires, following the April 2021 appointment of Co-founder Jen Rubio as CEO and the subsequent hiring of Laura Willensky as the brand’s first-ever Chief Commercial Officer.

Travel 236

Travel Fashion Omnichannel Retail 236

Retail TouchPoints

OCTOBER 1, 2022

and $27 billion in 2021 and reached an estimated 11,800 retailers in 2022, according to data from the MJBiz Factbook. A Gallup poll found that 68% of Americans believe marijuana should be legal and 16% of adults aged 26 and over used cannabis in the past year, making the trajectory clear —traditional retailers, take note.

Banking 292

Banking Retail Definition Customer Experience 292

GetElastic

AUGUST 18, 2021

B2B eCommerce has rapidly been changing over the past few years, and 2021 is no exception. Below are some of the major Market-Driven B2B eCommerce trends of 2021, as well as some key calls to action for B2Bs to optimize their eCommerce strategy. Fears of mobile underperformance and establishment of a new medium.

B2B 145

B2B eCommerce Payment Services Marketing 145

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. .

Customer Loyalty 185

Customer Loyalty Customer Retail Shipping Costs 185

Retail TouchPoints

SEPTEMBER 12, 2022

Tuesday Morning has received a $32 million investment from Retail Ecommerce Ventures (REV), the parent company of Pier 1 Imports , Linens ‘n Things , Stein Mart and other brands, and Ayon Capital.

eCommerce 242

eCommerce Retail Omnichannel Fulfillment 242