Retail TouchPoints

OCTOBER 19, 2021

Saks was last valued at $2 billion in March 2021 when the company split off its ecommerce business from the brick-and-mortar operations, now called SFA. The digital retailer has since stated that it experienced 82% growth between Q2 2019 and Q2 2021. Petco kicked off the parade, debuting at $6.4

Operations 279

Operations Department Stores eCommerce Other 279

Retail TouchPoints

MAY 2, 2024

Before that, he spent 16 years at Zappos and began his career in merchandising and operations at Lombardi Sports. Prior to that she was at the legacy Bed Bath & Beyond company and also held merchant leadership roles at JCPenney and Dollar Tree.

Specialty Retailers 299

Specialty Retailers Retail Information Marketing 299

Retail TouchPoints

MARCH 11, 2024

Krans previously worked at major publishers including Hearst and Condé Nast overseeing a host of revenue growth, advertising and marketing initiatives with an emphasis on retail, home, beauty and fashion campaigns. Macy’s media network hit the market in 2020 and quickly generated $105 million in revenue in 2021.

Retail 262

Retail Fashion Operations Marketing 262

Retail TouchPoints

OCTOBER 26, 2020

This year’s surge in ecommerce has put strains on both supply chains and websites, and retailers now are guessing what challenges they will face as fall and winter bring the threat of a COVID-19 resurgence as well as the usual holiday rush. How AWS works with retailers to continuously increase the speed of innovation every year.

Operations 336

Operations eCommerce Retail Fashion 336

Retail TouchPoints

DECEMBER 6, 2023

The National Retail Federation (NRF) has updated a report that had attributed “nearly half” of 2021’s $94.5 billion in retail shrink to organized retail crime, saying the data point was part of two-year-old testimony to a U.S. Senate committee by Ben Dugan, former President of the Organized Retail Crime Resource Center.

Sporting Goods 277

Sporting Goods Retail Other Customer Experience 277

Retail TouchPoints

NOVEMBER 11, 2022

The ecommerce boom brought on by the COVID-19 pandemic has permanently changed the retail landscape. While people have been shopping online for decades, it’s important to recognize that warehouses, as we know them, are still operating and organized to replenish the stock in brick-and-mortar stores. Technological Renovations.

Operations 246

Operations Improvements Supplies Fulfillment 246

Retail TouchPoints

JANUARY 30, 2024

Generative AI (Gen AI) has brought about a seismic shift that’s reshaping customer interactions and business operations. As retailers ride the AI wave, it’s important to simultaneously address both the opportunities and responsibilities it brings. Moreover, ethical AI training in retail should also focus on inclusivity.

Retail 340

Retail Customer Experience Technology Customer Data 340

Retail TouchPoints

JULY 22, 2021

The retail industry is widely accepted as one of the leading economic indicators. Lately, the retail sector was shaken by the COVID-19 pandemic. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain. million by 2025, up from $431.6

eCommerce 306

eCommerce Retail Payment Services Social Media 306

Retail TouchPoints

JANUARY 27, 2021

The past six months have been tough, even punishing, for many retailers, but there was good news this past holiday season. And in the ecommerce world, that can only mean one thing: online retail giants such as Amazon continue to dominate the market. The influence of consumer confidence on retail sales cannot be overstated.

Retail 279

Retail Social Media Channel Multichannel 279

Retail TouchPoints

AUGUST 18, 2021

Walmart and Target both posted strong Q2 results, with both retailers continuing to capitalize on the ongoing ecommerce surge while maintaining solid brick-and-mortar growth. The biggest standout was Target’s same-day digital services, which grew nearly 55% in 2021 on top of the 270% growth posted in 2020. compared to Q. on top of 10.9%

Omnichannel 290

Omnichannel Fulfillment Operations eCommerce 290

Retail TouchPoints

MARCH 29, 2024

billion in 2021. According to the American Pet Products Association, Americans spent $136.8 billion on their pets in 2022, up from $123.6 And a lot of these consumers are millennials and Gen Z, who have adopted entirely new ways of browsing, buying and engaging with brands.

Operations 130

Operations Consumer Customer Experience Omnichannel 130

Retail TouchPoints

AUGUST 30, 2021

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. in Q2 2021 while its digital comparable sales grew 10% , building on the 195% growth achieved in 2020. Both of these retailers also posted strong Q2 results: Dick’s posted 19.2%

Consumer 328

Consumer Toys Department Stores Fulfillment 328

Retail TouchPoints

DECEMBER 3, 2021

Shoe Carnival has made the first acquisition in its 43-year history with the purchase of family-owned shoe retailer Shoe Station for $67 million. Shoe Station currently has 21 locations in five Southeastern states, which Shoe Carnival will now own and operate under the Shoe Station banner.

Operations 278

Operations Mobile Retail Marketing 278

Retail TouchPoints

APRIL 3, 2023

Boxed has filed for Chapter 11 bankruptcy protection and will wind down its retail operations while pursuing a sale of its software business. The ecommerce retailer will fund and protect its near-term operations and cover administrative expenses through access to its cash collateral.

Retail 325

Retail Banking Operations eCommerce 325

Retail TouchPoints

NOVEMBER 3, 2021

The brand is working to “make sure we are in tune with local markets and the operating dynamics that we’re working with today,” according to CFO Jane Nielsen. Success for the brand’s own retail operations may be leading Ralph Lauren to shift some of its attention away from its wholesale business.

Omnichannel 315

Omnichannel Subscription Operations eCommerce 315

Retail TouchPoints

APRIL 4, 2022

Aligning with Nordstrom’s Closer to You concept of cultivating a convenient and interconnected experience across both stores and digital platforms, the new appointments centralize customer strategy under Worzel, while store operations for Nordstrom and Nordstrom Rack are consolidated under Jamie Nordstrom. in a statement.

Operations 264

Operations Customer Supplies Management 264

Retail TouchPoints

MARCH 1, 2021

The LVMH -owned beauty retailer said in a statement that the new store openings were a sign of its confidence in brick-and-mortar retail: “Beauty is one of the most interactive retail experiences and the in-store experience specifically is a critical part of a shopper’s journey.”.

Omnichannel 328

Omnichannel Department Stores Operations Retail 328

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

Payment Services 246

Payment Services Operations Fulfillment Supplies 246

Retail TouchPoints

APRIL 26, 2021

Besides trying to keep their stores sufficiently stocked, the biggest challenge for many grocery retailers in 2020 was trying to determine what shopper behaviors would remain in place post-pandemic. The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online.

Retail 279

Retail Mobile Reference Download 279

Retail TouchPoints

DECEMBER 21, 2020

Retail businesses have faced myriad challenges in 2020. Even so, online sales aren’t always enough to keep brick-and-mortar retailers out of bankruptcy. In fact, AR’s potential for the retail environment is one reason why the AR market is projected to grow to $100.2 billion by 2024 — more than ten times what it is today.

Retail 312

Retail Operations Technology Travel 312

Retail TouchPoints

MARCH 5, 2021

Burlington currently operates 761 stores across the U.S. The company is planning to open 100 new stores this year while at the same time relocating or closing 25 existing stores, bringing the net total of new stores in 2021 to 75. 30, 2021, total sales increased 4% to $2.3 For the 13 weeks ended Jan.

Operations 264

Operations Improvements Presentation eCommerce 264

Retail TouchPoints

MARCH 8, 2021

These new locations are part of the company’s plans to add approximately 60 new stores — 40 Ross and 20 dd’s DISCOUNTS locations — during fiscal 2021, which runs through January 2022. . The off-price apparel and home fashion retailer reported $12.5 billion in revenue for fiscal 2020. ”

Apparel 295

Apparel Fashion Operations Consumer 295

Retail TouchPoints

AUGUST 11, 2023

Mexican grocer Chedraui , Raley’s Supermarkets and Primark Stores have topped the National Retail Federation’s 2023 Hot 25 Retailers list, which ranks the fastest-growing retail companies in the U.S. While some of the retailers on the list demonstrated remarkable growth, overall growth was markedly lower than in 2022.

Retail 246

Retail Accessories Consumer Subscription 246

Retail TouchPoints

JULY 6, 2022

has named Reliance Retail Ltd. as its official retailer across all channels in India. Partnering with regional experts, like Reliance Retail in India, allows us to deliver our relevant, purpose-driven brand to customers around the globe, while continuing to diversify our business portfolio through our partner-based model.”.

Multi-channel 278

Multi-channel Consumer Electronics Fashion Retail 278

Retail TouchPoints

JANUARY 20, 2023

Those sponsored positions are what are now known as retail media, which has become the third-largest U.S. Even more impressive, eMarketer expects it to nearly double, from $31 billion in 2021 to more than $61 billion by the end of 2024, when it will account for almost 20% of digital advertising spend. consumers spent $1.7

Retail 278

Retail Sporting Goods eCommerce Platforms Supplies 278

Retail TouchPoints

OCTOBER 23, 2020

plans to shrink its store footprint by 350 locations as the retailer works to return to profitable growth in 2021, according to CNBC. Longer-term, the company plans to reconfigure its operations so that 80% of revenue comes from ecommerce and off-mall locations by January 2024. 1, and the retailer gained 3.5

Operations 242

Operations eCommerce Retail Apparel 242

Retail TouchPoints

JANUARY 12, 2021

Chapter One of the 2021 National Retail Federation Big Show may be online instead of in-person, but that isn’t stopping the NRF from putting together an all-star lineup. The first day is also jam-packed with discussion around the topics currently dominating retail discourse as the vaccine rollout begins.

Omnichannel 259

Omnichannel Events Consumer Operations 259

Retail TouchPoints

FEBRUARY 1, 2021

Dress clothing retailers such as Brooks Brothers filed for bankruptcy , while athleisure wear boomed. Retailers that relied heavily on store sales had to regroup after the pandemic hit. The customers of one of my clients, a retailer of hobbyist products, skew older and retired and did less shopping online.

Customer Experience 323

Customer Experience Customer Omnichannel Social Media 323

Retail TouchPoints

MARCH 15, 2024

It was a tough week to be at the top in retail with a number of companies announcing CEO switch-ups following disappointing performances, including Petco , Under Armour , Fossil Group and, as Retail TouchPoints previously reported, Allbirds. Coughlin will remain on as an advisor to the board throughout the transition. “I

Retail 264

Retail Operations Management Customer Experience 264

Retail TouchPoints

MAY 21, 2021

Retail results for Q1 2021 have been promising so far, showing that the economy may finally be emerging from a long, slow year. However, the pandemic has yet to end on a global scale, and every retailer will face a shifting set of challenges and opportunities through the spring and potentially into the summer.

Electronics 292

Electronics Apparel Retail Supplies 292

Retail TouchPoints

MARCH 23, 2022

Bed Bath & Beyond sold the Christmas Tree Shops (CTS) retail brand, along with other non-core assets, in Nov. To prepare its systems for a busy 2021 holiday season, CTS had to achieve technology independence and upgrade its hybrid cloud operations. “We 2020 for a total of $250 million.

Technology 260

Technology Operations Information Improvements 260

Retail TouchPoints

FEBRUARY 24, 2021

Retail has never faced so many changes and challenges. Our Position on Retail. Too many businesses think about retail in terms of different channels, where online and physical retail are treated differently and then integrated. Retail is everywhere. Local Retail. Agile Formats Connect to Customers.

Retail 162

Retail Live Chat Workshop Technology 162

Retail TouchPoints

APRIL 5, 2021

Athleticwear brand lululemon shared plans to expand its physical store presence, opening 40 to 50 new mainline locations globally in 2021, according to comments made during its Q4 earnings call with analysts. “In As operating constraints are removed, our teams are focused on accelerating our store productivity.

eCommerce 312

eCommerce Operations Retail Marketing 312

TalkingRetail

DECEMBER 17, 2020

A fast-growing convenience store operator is on course to almost double the size of its retail empire by the end of 2021. It means the company now operates 12 stores and.

Operations 137

Operations Retail 137

Retail TouchPoints

NOVEMBER 23, 2022

The holiday season is just as important for cannabis as it is for other areas of retail, with Green Wednesday (the day before Thanksgiving), Black Friday and the leadup to Christmas all driving sales spikes in 2021, according to Surfside’s The Season of Green report. This is when you’re capturing sales.

Retail 279

Retail Toys Electronics Travel 279

Retail TouchPoints

OCTOBER 26, 2021

The retailer, founded in 2015 as an internet-only seller of wool footwear, expanded into apparel in August 2019 with the addition of sustainably manufactured socks and added an activewear category in August 2021. 30, 2021 would be $15 million to $18 million , compared with a loss of $7 million for the same period the previous year.

Retail 290

Retail Apparel Operations Customer 290

Retail TouchPoints

MAY 5, 2022

Torrid has appointed Lisa Harper as its new CEO, as current CEO Liz Muñoz steps into a newly created position as Chief Creative Officer (CCO) at the apparel retailer that serves women sizes 10 to 30. Serving as Torrid CEO from August 2018 to April 2022, Muñoz led the retailer through the COVID-19 pandemic and a 2021 IPO.

Retail 263

Retail Apparel Operations Management 263