Forrester eCommerce

SEPTEMBER 23, 2021

Earlier this year, when I published “The State Of Application Security, 2021,” I highlighted how organizations were prioritizing application security and aggressively adopting a range of tools to support their efforts.

Marketing 195

Marketing Improvements Management Customer 195

Forrester eCommerce

JUNE 21, 2021

At this mid-point of 2021, healthcare providers (HCPs) must continue to focus on optimizing their newly adopted and expanded care modalities. Over the last year the healthcare industry flexed its strength and accelerated digital transformation timelines at an unimaginable rate.

Customer Experience 264

Customer Experience Customer 264

Forrester eCommerce

MARCH 23, 2021

We are thrilled to announce the publication of The Forrester Wave™: External Threat Intelligence Services, Q1 2021. External threat intelligence services (ETIS) are important to security teams to fill gaps in their existing collection plans with specialized services that will enhance their existing cyber defense and reduce risk.

Management 285

Management Customer 285

Forrester eCommerce

OCTOBER 19, 2020

Get a deep-dive on Forrester's prediction that cloud computing will help companies around the world accelerate pandemic recovery in 2021.

Customer 545

Customer 545

Forrester eCommerce

OCTOBER 26, 2020

In 2021, culture issues, budgets, and vendor shifts will be top priorities for cybersecurity leaders. Learn more in our 2021 cybersecurity predictions.

Customer 545

Customer 545

Forrester eCommerce

JULY 8, 2021

Mobile World Congress 2021 (MWC21) took place between June 28 and July 1, 2021, after Mobile World Congress 2020 got canceled due to the pandemic. This was the first time attendees could get a sense of the global state of and the major trends in the telecommunications and technology sectors in the previous 18 months. […].

Mobile 323

Mobile Telecommunications Technology Customer 323

Forrester eCommerce

NOVEMBER 9, 2021

Maybe it’s the amazing talks coming up today and tomorrow at the Forrester S&R Forum…or maybe I’ve watched the Little Mermaid with the family one time too many — either way, I was inspired to write a little ditty about the Forum, sang to the tune of “Part of Your World.” Here it goes: “Look at […].

Management 195

Management Operations Customer 195

Retail TouchPoints

MARCH 9, 2021

PayPal Holdings will acquire Curv , a Tel-Aviv based provider of cloud-based infrastructure for digital asset security. Financial terms of the deal were not disclosed, and PayPal expects to complete the purchase in the first half of 2021. Curv was founded in 2018 by CEO Itay Malinger and CTO Dan Yadlin. “As

PayPal 152

PayPal Cryptocurrencies Digital Currency Financial Services 152

Kissmetrics

JANUARY 27, 2021

How’s it doing in 2021? Video and voice search are leading the charge in 2021. So, what’s happening in content marketing, version 2021? Content Marketing: 2021 Current Trends. 2021 Video and Live Streaming. Let’s talk about content marketing. Where might it be headed this year and next? Is it still the king?

Marketing 311

Marketing Social Media Blog B2C 311

Retail TouchPoints

JANUARY 15, 2021

The first-ever all-digital CES 2021 welcomed 2,000 exhibitors that unveiled next-gen innovations across a variety of sectors, including almost 700 startups from 37 countries. New companies exhibiting at CES 2021 included ASUS, BioIntelliSense, Bose, Sono Motors and Volvo Penta.

Electronics 282

Electronics Banking Events Consumer 282

Forrester eCommerce

MARCH 15, 2021

Year after year, security, risk, and privacy professionals told us that keeping up with evolving privacy requirements is one of their top challenges. To help them with this task, we’ve created Forrester’s Global Map Of Privacy Rights And Regulations 2021.

Customer 251

Customer 251

Retail TouchPoints

DECEMBER 17, 2020

Due to the ongoing COVID-19 pandemic and associated government restrictions and limitations on large gatherings and travel restrictions, both domestically and internationally, retailX has made the decision to postpone its annual face-to-face event to August 2021. Our community is incredibly eager to come together again in person.

Events 195

Events Webinar Travel Information 195

Retail TouchPoints

NOVEMBER 11, 2021

NPR reported that retail workers have quit at an average rate of 4% per month throughout 2021 due to the added stress of frantic schedules and constant understaffing. Labor shortages have impacted nearly every industry, but frontline workers in retail have borne the brunt of the pandemic’s stressors since the beginning.

Events 263

Events Presentation Games Supplies 263

RetailMinded

JUNE 3, 2023

As an independent retailer, ensuring the safety and security of your store, employees, and customers is a top priority. billion in 2021. billion in 2021. In this article, we’ll explore some of the most effective ways to keep your store safe and secure.

Retail 98

Retail Article Other Customer Data 98

Retail TouchPoints

SEPTEMBER 27, 2023

Target noted that it has made multiple efforts to secure these location, including adding more security team members, using third-party guard services and implementing theft-deterrent tools across its business. in 2021 and in line with shrink rates seen in 2020 and 2019. billion in 2021. leaving 15 stores in this market.

Sporting Goods 263

Sporting Goods Operations Retail Other 263

Forrester eCommerce

FEBRUARY 22, 2021

I launched my Now Tech which lists out the major firms participating in the European Security Consulting market. This market has undergone a radical transformation in the last 12 months, as our Forrester Analytics Business Technographics® Security Survey, 2020 shows that clients have increased their use of consultants over 2019, by 4 %.

Marketing 323

Marketing Customer 323

Retail TouchPoints

JANUARY 27, 2021

This left smaller retailers searching for ways to boost online sales performance and customer experiences in the face of such stiff competition, especially for leveraging big-ticket retail events — Black Friday, Cyber Monday, Christmas — for securing much-needed revenue. According to IMF , the global economy contracted by 4.9%

Retail 276

Retail Social Media Channel Multichannel 276

Forrester eCommerce

MARCH 16, 2021

In Forrester’s annual report on top security threats, we explore the top security threats that security professionals must monitor, including […].

Management 308

Management 308

Retail TouchPoints

JULY 22, 2021

In this article, we take a look at the key risks that may be faced by retail businesses in 2021 but also through the next decade. Key takeaway: Right from the start, your online retail presence should be secure and protect your brand, your company, and your client from cyber threats. The lingering impact of COVID-19. Product boycotts.

eCommerce 304

eCommerce Retail Payment Services Social Media 304

Forrester eCommerce

DECEMBER 13, 2021

It’s been … a weekend for security pros. The Apache Log4j vulnerability (CVE-2021-44228) affects somewhere between 0 and 3 billion-plus of the devices currently running Java. Luckily, a metric ton of amazing advice exists on #InfoSecTwitter right now.

Consumer 370

Consumer Management Operations Customer 370

iVend

JUNE 9, 2023

This is because they hold large amounts of customer and financial data; they are highly dependent on their retail technology; and security investment has traditionally been low compared to other sectors. Retail POS security is at the frontline of protecting data, reputation and customer trust.

POS 94

POS Payment Services Retail Information 94

Kissmetrics

SEPTEMBER 3, 2021

Higher Need for Data Privacy and Security. MarTech 2021 Trends: Conclusion. What’s your prediction for the biggest marketing trend in 2021 and beyond? To prepare for this future, digital marketers must align with the trend of personalization to reach and understand their intended consumers. In a word, yes.

Marketing 278

Marketing Reference Leisure Consumer 278

Forrester eCommerce

OCTOBER 13, 2021

From a plethora of vendors across industries to security luminaries laying claim to the term, opinions abound. Over the past three years there’s been no shortage of hot takes on XDR. Yet, until recently, no research established a firm definition of XDR, let alone conduct evaluative research on XDR vendor capabilities.

Definition 370

Definition Operations Customer 370

Retail TouchPoints

FEBRUARY 16, 2024

In fact, according to the Genesys State of Customer Experience Report , only 18% of consumers worldwide said that online retailers provided exceptional service last year — down 22% from 2021. ID&V helps customers feel safe and secure when communicating with a retailer.

Customer Experience 303

Customer Experience Payment Services Improvements Customer 303

Forrester eCommerce

OCTOBER 20, 2021

The data is in from the Forrester Analytics Business Technographics® Security Survey, 2021. Recently, my colleagues and I highlighted some haunted happenings that kicked off Cybersecurity Awareness Month with a scream. Today, I’d like to tell you a little ghost story of my own.

Customer 370

Customer 370

Forrester eCommerce

OCTOBER 20, 2021

The data is in from the Forrester Analytics Business Technographics® Security Survey, 2021. Recently, my colleagues and I highlighted some haunted happenings that kicked off Cybersecurity Awareness Month with a scream. Today, I’d like to tell you a little ghost story of my own.

Customer 370

Customer 370

Retail TouchPoints

FEBRUARY 9, 2024

According to the National Retail Security Survey, losses attributed to retail theft rose to $112.1 billion in 2021 — and experts expect this year’s total to continue to rise. That means advanced video analytics aren’t just for large chains with dedicated security budgets — they are both affordable and accessible to SMBs.

Small Business Retail 274

Small Business Retail Retail Jewelry Customer Experience 274

ROI Revolution

SEPTEMBER 7, 2021

Published June 29, 2021 | Updated September 7, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 147

eCommerce Gifts Shipping Costs Shipping 147

Liveintent

JULY 19, 2021

billion in ad revenue, a figure projected to total $20 billion by the end of 2021. The pandemic caused a boom in eCommerce, with people relying heavily on online shopping to secure items they needed while in quarantine. The post Building a retail digital footprint in 2021 appeared first on LiveIntent Blog.

Webinar 127

Webinar Retail eCommerce Blog 127

Retail TouchPoints

APRIL 5, 2021

So after a year of such rapid transformation, what can we expect to see in 2021? In 2020, consumers have been more inclined than ever to try different payment methods in a search for greater convenience and heightened security during national lockdowns. Installment Payments are Changing Mindsets on Credit.

Merchant Services 230

Merchant Services Payment Services Payments eCommerce 230

ROI Revolution

NOVEMBER 2, 2021

Published June 29, 2021 | Updated November 2, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 144

eCommerce Gifts Shipping Costs SEO 144

Forrester eCommerce

DECEMBER 16, 2021

I’m excited to announce that Forrester’s Now Tech: Merchant Payment Providers In Asia Pacific, Q4 2021 is now live. This is the first time that Forrester has analyzed the merchant payment providers landscape in Asia Pacific.

Merchant Services 195

Merchant Services Payment Services Technology Customer 195

Forrester eCommerce

MARCH 10, 2021

Speaking of prose, you’re about to be treated to a lot of it, because we just published “The Forrester Wave™: DDoS Mitigation Solutions, Q1 2021,” and there’s a whole […]. The work was fulfilling, but it definitely had its prose and cons.

Definition 235

Definition Fulfillment 235

GetElastic

SEPTEMBER 30, 2021

Editor's Note: This post was originally published April 4th, 2018 and has been updated to reflect the current state of GDPR and other data privacy regulations impacting eCommerce in 2021. Storing and securing data was largely unregulated until 2018 when GDPR took effect. Data accumulated on a consumer cannot be sold to third parties.

Consumer 144

Consumer Information Fulfillment Social Media 144

Retail TouchPoints

JUNE 21, 2023

In fact, in the 2022 National Retailer Security Survey from the National Retail Federation (NRF), nearly nine in 10 respondents said analytics, and store and business intelligence, are what’s needed most to help fight shrink and bolster loss prevention teams. All these technology examples play a part in reducing shrink. billion in 2020.

Technology 267

Technology Supplies Mobile Recommendation 267

ROI Revolution

OCTOBER 5, 2021

Published June 29, 2021 | Updated October 5, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 120

eCommerce Gifts Shipping Costs SEO 120

Retail TouchPoints

AUGUST 4, 2022

In 2021, an analysis of web traffic data by Imperva Threat Research revealed that four out of every 10 shoppers on a retail site were not human. During a peak holiday shopping period in November 2021, bad bot traffic increased by 73%, negatively impacting customers’ online experiences in the process.

Customer Experience 276

Customer Experience Customer Gifts Management 276