Retail TouchPoints

DECEMBER 3, 2021

Shoe Station currently has 21 locations in five Southeastern states, which Shoe Carnival will now own and operate under the Shoe Station banner. With the addition of these locations, Shoe Carnival expects to surpass 400 stores by the end of 2022. The company said it is “on a path to double-digit new store growth in the years ahead.”.

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Retail TouchPoints

MAY 13, 2022

Retail TouchPoints and design:retail have unveiled the 2022 slate of 40 Under 40 Award winners. Winners were celebrated at a cocktail reception during the 2022 Retail Innovation Conference & Expo , held May 10-12 at McCormick Place in Chicago, and they will be spotlighted in a special report scheduled to publish in July 2022.

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Retail Management Operations Games 291

Retail TouchPoints

APRIL 12, 2023

For their part, more mall operators are looking to diversify their tenant mix and incorporate additional brands that resonate with younger audiences. As a result, emerging brands, especially those operating primarily online, have a unique opportunity to break into brick-and-mortar by leveraging prime real estate.

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Operations Omnichannel Customer Experience Consumer 325

Retail TouchPoints

FEBRUARY 15, 2022

So what changes should we expect to see in 2022? Outfits like GoPuff, Gorillas and 1520 took the grocery market by storm in 2021, offering a limited menu of consumables, delivered to your door in an incredible 30 minutes or less (and commanding multi-billion dollar valuations in the process.) Here’s my take: 1.

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Shipping Costs Payment Services Multi-channel Mobile Payments 319

Retail TouchPoints

JULY 26, 2022

For the 2022 holiday season, the trillion-dollar question is how do brands and retailers maintain growth, but do it profitably with an omnichannel approach? Here are our five holiday shopping predictions to consider as you develop your strategy for the 2022 season. For retailers, 2022 is about playing the long game.

Shipping Costs 295

Shipping Costs Gifts Fulfillment Consumer 295

Retail TouchPoints

APRIL 24, 2023

Bed Bath & Beyond has filed for Chapter 11 bankruptcy protection and will implement an orderly wind-down of its businesses while “conducting a limited marketing process” to find one or more buyers for some or all of its assets.

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Payment Services Operations Supplies Improvements 262

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

Payment Services 235

Payment Services Operations Fulfillment Supplies 235

Retail TouchPoints

FEBRUARY 2, 2022

Last-mile delivery company Shipt has named Kamau Witherspoon as its new CEO, effective March 1, 2022. Witherspoon has extensive experience in high-growth industries, most recently with Shipt parent company Target as the retailer’s SVP of Operations. Witherspoon also has held top operations posts at United Healthcare and the KFC U.S.

Operations 257

Operations Supplies Improvements Retail 257

Retail TouchPoints

JULY 25, 2023

But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. In 2022, Walgreens added 24-hour delivery service at several hundred stores, and the retailer has expanded its delivery radius from 15 miles to 20 , although Mikos noted that 80% of these orders are being delivered within just five miles from a store.

Payment Services 240

Payment Services Operations Omnichannel Fulfillment 240

Retail TouchPoints

OCTOBER 19, 2021

Saks Fifth Avenue is reportedly aiming to go public in the first half of 2022 with a targeted valuation of approximately $6 billion , people familiar with the matter told The Wall Street Journal. Jana Partners believes Macy’s could be worth as much as $14 billion as an ecommerce pure play, compared to its current market value of about $6.9

Operations 274

Operations Department Stores eCommerce Other 274

Retail TouchPoints

FEBRUARY 9, 2023

Kohl’s has named Nick Jones as its new Chief Marketing and Digital Officer, effective next month. Kohl’s has been working to solidify its executive team since the departure of CEO Michelle Gass to lead Levi’s in November 2022 — a move that Levi Strauss & Co. CEO Chip Bergh attributed to activist pressure.

Operations 269

Operations Retail Department Stores Omnichannel 269

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022.

Shipping Costs 263

Shipping Costs Payment Services Merchant Services Payments 263

Forrester eCommerce

JUNE 8, 2022

Forrester's Digital Operation Platforms (DOPs) Now Tech is now live. This blog highlights key DOP vendors and market trends.

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Operations Blog Marketing Technology 150

Retail TouchPoints

JANUARY 12, 2023

In January 2022, the mattress chain announced its plans to list on the New York Stock Exchange via an IPO that would have returned the furniture retailer to the public markets six years after South Africa’s Steinhoff International took the company private. Today, Mattress Firm operates 2,300 stores across the U.S.

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Marketing Document Online Retail Operations 296

Retail TouchPoints

SEPTEMBER 9, 2022

Lowe’s EVP and Chief Brand and Marketing Officer Marisa Thalberg has left the company after working with the home improvement retailer since February 2020. To improve alignment across the business and position Lowe’s for success, we need deep integration between marketing, merchandising and stores,” said a company spokesperson.

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Marketing Improvements Operations Technology 240

Retail TouchPoints

FEBRUARY 21, 2022

Virtually every aspect of the enterprise, from product development and analytics to operations and marketing, will need to evolve in parallel with the modern market; retailers need to rethink their cross-functional operations to thrive as they progress into the future. Expediting delivery with last-mile capabilities.

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Consumer Merchant Services Apparel Supplies 284

Retail TouchPoints

SEPTEMBER 23, 2022

has hired James Reath, former SVP of Marketing at Bed Bath & Beyond , as its new Chief Marketing Officer. Reath will manage overall marketing strategy, brand, consumer, creative, media, CRM and digital commerce for the company, which operates the DXL Big + Tall and Casual Male XL brands. Destination XL Group, Inc.

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Marketing Operations Management Consumer 243

Retail TouchPoints

JUNE 5, 2023

The growth was driven in large part by store reopenings — approximately one-third of Lululemon’s 71 China stores closed for part of Q1 2022 due to a resurgence in COVID restrictions — but the new locations could help maintain high growth rates in the country. billion , representing 15% growth from Q2 2022. billion and $9.51

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Marketing Accessories Channel Operations 272

Retail TouchPoints

APRIL 20, 2022

Luxury home brand Brooklinen is planning to triple its brick-and-mortar retail presence, first with the addition of four stores in new markets in 2022 and plans to reach 25 to 30 locations by the end of 2024. Brooklinen’s digital operations remain an important part of the business. ”

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Operations Shipping Costs Omnichannel Customer Data 269

Retail TouchPoints

APRIL 5, 2023

Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. Yalof shared in the company’s Q4 2022 earnings report that leasing occupancy grew 170 basis points year over year. We market to them, we communicate with them, we reward them for their loyalty.

Food and Beverages 305

Food and Beverages Operations Consumer Omnichannel 305

Retail TouchPoints

JUNE 28, 2022

Brad Lande-Shannon has joined the company as Chief Marketing Officer (CMO) and Tyler Wozny has been promoted to the post of Chief Digital Officer. Madison Reed, which announced $33 million in new funding in April 2022 , began as an online-only DTC company but has expansive omnichannel ambitions.

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Marketing Omnichannel Mobile Operations 213

Retail TouchPoints

MARCH 24, 2022

The cost of returns keeps ecommerce operators awake at night — so much so that some large retailers have adopted a “just keep it” policy towards certain purchases, opting to issue a refund without asking for the merchandise back (a trend that may prove unsustainable for both margins and the environment if consumers come to expect it).

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eCommerce Shipping Costs Gifts Merchant Services 312

Retail TouchPoints

JANUARY 21, 2022

Against daunting odds, the 2022 Na tional Retail Federation Big Show once again brought retailers and suppliers face to face IRL from Jan. 16-18 at New York City’s Javits Center. The 112 th annual show featured 190 sessions, more than 300 speakers and 700+ exhibitors. Leadership Lessons. Upcoming NRF Events.

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Retail TouchPoints

JANUARY 29, 2024

While nearly two-thirds ( 65% ) of retailers responding to the 2022 survey had assigned in-store staff to these tasks, that percentage dropped to 56% in 2023. Another indication of this change is that the number of retailers providing dedicated space for order prep also dipped between 2022 and 2023, from 60% down to 43%.

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Fulfillment Shipping Costs Omnichannel Retail 278

Retail TouchPoints

FEBRUARY 9, 2022

With that, the majority of us started to operate more and more aspects of our lives online as well. This innovation only looks set to continue throughout 2022, so to make sure your brand stays at the forefront of these digital developments, here are four of the most innovative trends in ecommerce design to explore this year.

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eCommerce Design eCommerce Travel Mobile 305

Retail TouchPoints

APRIL 7, 2022

Mattress Firm has hired retail and technology veteran Mickey Mericle as its new Chief Marketing and Experience Officer. She will oversee the retailer’s marketing, advertising and customer experience initiatives as well as lead the development and execution of Mattress Firm’s brand strategy and develop a forward-thinking media strategy.

Marketing 298

Marketing Customer Loyalty Customer Experience Supplies 298

Retail TouchPoints

NOVEMBER 9, 2021

The retailer already has phased in the $15 per hour minimum wage across several markets and plans to hit this target nationally for both new and current associates by May 2022.

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Books Omnichannel Retail Customer 295

Groove

JANUARY 5, 2022

Let 2022 to be your year with pay per click advertising. Pay Per Click Advertising Platforms You Need In 2022. Twitter Ads charge advertisers each time the marketing objective of the ad is achieved. It's also great for influencer marketing!). Twitter Pay Per Click Advertising. Interest Targeting.

Merchant Services 370

Merchant Services PPC Social Media Shipping Costs 370

Retail TouchPoints

MARCH 14, 2024

stores in 2024 as it seeks to streamline its operations. The footwear retailer, which currently operates 41 stores in the U.S million , in 2023 compared to 2022. Allbirds will close 10 to 15 underperforming U.S. and two in Canada, saw its net revenue decrease 14.7% , to $254.1 The revenue dip contributed to a net loss of $152.5

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Operations Marketing Consumer Retail 268

Retail TouchPoints

NOVEMBER 4, 2022

The business, which is based in Boucherville, Quebec, operates approximately 450 corporate and independent affiliate dealer stores under several different formats and banners, including RONA , Lowe’s Canada , Réno-Dépôt and Dick’s Lumber. We remain confident in our short- and long-term outlook for the U.S.

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Operations Definition Improvements Management 334

Retail TouchPoints

AUGUST 8, 2022

Sharing its FY2023 plans in an April 2022 statement, Fast Retailing, which also owns fashion brand Theory , noted that it was inspired by the strength of the North American market. Launched in 2006, the company currently operates 450 locations. “It in a statement.

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Marketing Fashion Accessories Arts 311

Retail TouchPoints

OCTOBER 31, 2023

Price Chopper/Market 32 has expanded its partnership with fresh grocery platform Invafresh , which already helps the 131-store supermarket chain prevent 20 tons of food from being wasted each week. Supermarket retailer Weis Markets also began working with Invafresh in August 2022.

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Supplies Operations Marketing Improvements 254

Retail TouchPoints

MARCH 11, 2024

Krans previously worked at major publishers including Hearst and Condé Nast overseeing a host of revenue growth, advertising and marketing initiatives with an emphasis on retail, home, beauty and fashion campaigns. Macy’s media network hit the market in 2020 and quickly generated $105 million in revenue in 2021.

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Retail Fashion Operations Marketing 235

Retail TouchPoints

DECEMBER 7, 2021

Alibaba Group has reorganized its consumer and wholesale commerce divisions and named current Deputy CFO Toby Xu to succeed Maggie Wu as CFO in April 2022. The markets will always have ups and downs, but Alibaba has ambitious long-term goals. billion for monopolistic practices earlier this year.

Operations 255

Operations Consumer Presentation eCommerce 255

Retail TouchPoints

OCTOBER 28, 2021

Starbucks is boosting pay for its associates to some of the highest levels in the retail industry, with a new range of $15 to $23 per hour for baristas starting in summer 2022. This will put the company’s average hourly pay at nearly $17 per hour , which could help stores find staff despite the tight labor market.

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Operations Improvements Retail Marketing 263

Retail TouchPoints

FEBRUARY 17, 2023

Over the course of her expansive career in marketing, Kristen D’Arcy has worked for household names like American Eagle , PacSun , Ralph Lauren and Oscar de la Renta. But she believes that successful marketing revolves around one key thing: understanding your customer and creating the value they expect.

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Marketing Customer Loyalty Omnichannel eCommerce 288

Retail TouchPoints

APRIL 18, 2024

It’s already happening, as AI-powered marketing systems digest vast amounts of data on each individual shopper, develop a unique strategy to grow value and engagement, and generate true 1:1 promotions and pricing to achieve each strategy — all in an automated process that takes minutes for millions of shoppers at scale. That sounds good.

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Technology Retail White Paper Fulfillment 270