365 Retail

JUNE 19, 2023

Customer loyalty programmes are ‘vital’ for retailers to retain customers, with over half of the UK consciously buying less due to the cost-of-living crisis, according to a new report by Deployteq and the Data & Marketing Association (DMA).

Customer Loyalty 52

Customer Loyalty Customer Retail Recommendation 52

Retail TouchPoints

FEBRUARY 27, 2024

Cyberattacks and network outages can disrupt operations and erode customer loyalty. This article delves into the evolving threat landscape, examining the impact of these disruptions on retail operations and exploring proactive measures for safeguarding businesses, customer data and reputations.

Payment Services 276

Payment Services Retail POS Operations 276

Retail TouchPoints

JUNE 8, 2023

Nearly half ( 49% ) of global CEOs in a 2022 PwC survey said that technology disruptors like AI, the metaverse and blockchain will impact profitability over the next 10 years. The D2 Summit: Retail Edition is a co-located conference at the Retail Innovation Conference & Expo , which is taking place June 13-15, 2023 in Chicago.

Technology 280

Technology Customer Loyalty Omnichannel Consumer 280

Retail TouchPoints

AUGUST 24, 2023

As retailers gear up for the 2023 holiday shopping season, predicted to be another big year, expect generative AI to influence consumer shopping and buying decisions. It’s also accelerating the creation of virtual and augmented reality experiences, allowing consumers to interact with products in their environments.

Toys 246

Toys B2C Social Media Accessories 246

Retail TouchPoints

SEPTEMBER 14, 2023

that delivers pretty much any item to a consumer with science fiction-style immediacy, retailers remain bound by 21 st -century delivery methods. But just because we’re not yet stepping into transporters to beam us where we want to go doesn’t mean technology has no role to play in cutting fulfillment costs.

Shipping Costs 276

Shipping Costs Fulfillment Shipping Customer Loyalty 276

UpSellIt

AUGUST 23, 2023

Personalization has become a key element for ecommerce brands to stand out and create meaningful connections with their customers. With ever-evolving technologies and shifting consumer behaviors, it’s crucial to implement effective targeting tactics to maximize your sales potential. What is Ecommerce Personalization?

eCommerce 126

eCommerce Recommendation Omnichannel Customer Data 126

365 Retail

AUGUST 7, 2023

Over half (51%) of UK consumers say that the targeted content they receive online is often “boring” or “unhelpful.” Concerningly, 83% of marketers admitted that their current personalisation efforts heavily rely on assumptions about customers rather than high-quality insights.

Consumer 52

Consumer Customer Loyalty Technology Marketing 52

365 Retail

MAY 5, 2023

In-depth research of 351 UK based pure-play and omnichannel retailers with a turnover of £1m+, conducted on behalf of Scurri, reveals the increasing importance of post-purchase experience in 2023.

Customer Loyalty 52

Customer Loyalty Customer Retail Omnichannel 52

365 Retail

MARCH 8, 2023

In 2022, roughly 1 billion consumers shopped on e-commerce channels across China, generating 45.3% China is often cited as being at the forefront of innovations within the retail sector and this is largely being driven by its Gen Z consumers. of all retail sales online. AI-idols are set to become more commonplace in the year ahead.

eCommerce 72

eCommerce Outdoor eCommerce Marketing Hobbies 72

365 Retail

OCTOBER 25, 2022

The good news is that Halloween retail expenditure continued to grow in 2021 to £607 million, is forecast to increase to £687 million this year , and is set to rise to a whopping £777m by 2023! Customers always love a discount, but, with so much competition, incentives need to go further than simple price drops. Free shipping.

Customer Loyalty 52

Customer Loyalty Shipping Costs Customer Shipping 52

RetailMinded

DECEMBER 21, 2022

As we look ahead into 2023, there are many opportunities, challenges and experiences to anticipate in the New Year. Keeping these key points in mind, let’s look into 2023 with some predictions of what we can expect. Factoring in omni-channel to the best practices of agility and customer care should not be overlooked, either.

Retail 52

Retail Merchant Services Marketing Supplies 52

Retail TouchPoints

OCTOBER 4, 2023

As one of the largest media and entertainment companies in the world, NBCUniversal is also one of the biggest vehicles for brands to connect with consumers. Consumers have so much choice, and brands more than ever need to show up in a way that’s relevant.” said Reduto.

Retail 277

Retail Consumer Shopping Carts Technology 277

Retail TouchPoints

MARCH 31, 2023

This wide-ranging functionality is crucial, because it’s not just about the payment of course — there is a wide range of ways the brand needs to empower its customer. Loyalty Programs Loyalty programs are a big attraction, especially if they are tiered and multi-faceted. It’s reckoned that nearly 4.5

Financial Services 275

Financial Services Payment Services Payments Small Business Retail 275

365 Retail

MARCH 3, 2023

In January 2023 grocery price inflation hit a record high of 16.7% Worried customers have already made adjustments to shopping patterns as shop sales fell by record numbers both in December and across the whole of last year as consumers cut spending. appeared first on 365 RETAIL | Retail Technology News.

Customer Loyalty 59

Customer Loyalty Customer Marketing Presentation 59

Retail TouchPoints

AUGUST 18, 2023

And more importantly, how does this “native” status impact the methods brands use to engage these current and future consumers? A panel at the June 2023 Retail Innovation Conference & Expo provided answers and insights in the session titled Gen Z and Gen Alpha: Creating Impactful Brands for the Next Wave of Consumers.

Mobile 246

Mobile PayPal Consumer Customer Loyalty 246

365 Retail

APRIL 25, 2023

The human touch delivered by store staff is playing an increasingly important role in crafting customer experience in-store for shoppers, according to new research from the Retail Technology Show , retail’s golden ticket event taking place on 26 & 27 April 2023 at London’s Olympia.

Technology 52

Technology Retail Events Customer Experience 52

Smile.io

MARCH 8, 2024

billion in 2023. Each one of those users is a potential customer.    Another important factor is technology. Tech has developed in nearly every area, from call center systems technology to more sophisticated mobile devices.   Advertising revenue from TikTok was expected to rise by 55% in 2023.

Social Media 71

Social Media Customer Loyalty Customer Retention eCommerce 71

365 Retail

JUNE 6, 2023

ZigZag Global , a leading retail returns technology company and winner of the Customer Experience award at Deliver 2022 , will be unveiling its latest technology at this year’s event. Paid returns represented 35% of all ZigZag returns made in January 2023 compared to 26% the year before, and will continue to grow.

Gifts 52

Gifts Customer Experience Technology Customer Loyalty 52

Korona

JANUARY 30, 2023

With in-person shopping having become much safer than mid-pandemic, most consumers have made their way back to physical stores. Customer preferences shift, technologies advance, and shopping patterns evolve. Read on for more details regarding these noteworthy retail trends for 2023.

Small Business Retail 59

Small Business Retail Payment Services Shipping Costs Retail 59

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned.

Retail 278

Retail Shipping Costs Improvements Customer Experience 278

Retail TouchPoints

JULY 5, 2022

Combine this with supply chain challenges and rising consumer expectations, and there is a very real risk of losing customers if the right shelves aren’t stocked at the right time. Brands all over the country rely on demand forecasting to maintain customer loyalty, but it’s time to reconsider the standard way to approach data.

Shipping Costs 274

Shipping Costs Supplies Customer Loyalty Consumer 274

Retail TouchPoints

FEBRUARY 28, 2023

There’s no question that rising prices have altered consumer behaviors. Our recent survey of North American, UK and APAC consumers — which is the basis of an upcoming Eagle Eye report — found similar trends globally: 61% of shoppers worldwide are using money-saving tactics like seeking out on-sale items and coupons more often.

Retail 286

Retail Books Consumer Social Media 286

RetailMinded

NOVEMBER 8, 2022

But new technology could change the state of play. Emerging “computer vision” solutions use artificial intelligence that wasn’t possible in 1986, or even 2006, to identify products without requiring customers to scan barcodes. Amazon uses this Just Walk Out technology in its Amazon Go stores. star rating on Google Play and 2.8

Payment Services 97

Payment Services Customer Loyalty Download Technology 97

Ecommerce Platforms

MARCH 14, 2023

For all industries, EverCommerce focuses on a selection of specific software solutions, like: Marketing technology: Integrate digital and offline marketing efforts to generate high-quality leads, increase repeat sales, provide more polished brand experiences, and increase your marketing return on investment.

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104

Sailthru

JUNE 23, 2023

Millennials have come of age in a time of unprecedented technological growth and economic unrest. Millennial Consumer Trends Index 2023 explores some of the major shifts that are in play. Personalized communication is a must, and their affinity for technology helps shape how they shop. Millennials love loyalty programs.

Marketing 78

Marketing Social Media Customer Loyalty Banking 78

365 Retail

DECEMBER 13, 2023

This, combined with consumers’ rising expectations, places huge pressure on retailers to implement AI and enhance the overall shopping experience, to maintain a competitive edge. This is having a significant positive impact in helping connect consumers to the products they love and we know this growth will continue.

Retail 64

Retail Gifts Shipping Costs Customer Loyalty 64

RetailMinded

DECEMBER 26, 2023

Consumer behaviors changed greatly and at an incredible pace. Technological advancements only added to this trend. This changing market has forced retailers to learn to adapt and adopt flexible operations that function alongside a change in business culture that refocuses on customer loyalty. That appears to be changing.

eCommerce 64

eCommerce Retail Department Stores Technology 64

365 Retail

NOVEMBER 23, 2021

An over-reliance on cookie-based customer tracking risks leaving marketers unable to identify—and therefore effectively market to—customers, latest data from consumer engagement platform Wunderkind reveals.

Marketing 98

Marketing Customer Customer Loyalty Channel 98

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

Customer Loyalty 76

Customer Loyalty Customer Jewelry Social Media 76

365 Retail

MAY 17, 2022

Knowledge tops consumers’ expectations when it comes to store associates adding value to in-store shopping experiences, the latest research from Retail Technology Show , the new flagship event for retail, reveals. Now, over half (56%) of customers expect store staff to be as genned up as them across channels.

Retail 52

Retail Technology Events Customer Experience 52

Retalon

SEPTEMBER 1, 2023

The average holiday shopping duration among consumers in the US has gone from an average of 7.1 Optimize pricing for varied income brackets Retailers who provide products with a range of prices, low to high, tend to do well because they attract the broadest range of consumers from all income brackets. weeks in 2018 to an anticipated 5.8

eCommerce 41

eCommerce Consumer Technology Customer Loyalty 41

365 Retail

MARCH 17, 2023

From ensuring the most suitable delivery option is presented, proactively identifying potential issues for quicker resolution, to improving the full customer experience with branded post-purchase tracking updates and personalised offers at high engagement points.

Social Media 52

Social Media Customer Experience Customer Loyalty Download 52

Retail TouchPoints

MAY 18, 2021

In fact, Gartner predicts that by 2023, 75% of DTC businesses will have a subscription offering. This promotion is typically combined with a discount promotion to help convert customers. This reduces the amount of time a potential customer spends researching options and ensures their expectations are met.

Subscription 152

Subscription Payments Merchant Services Shipping Costs 152

UpSellIt

JULY 13, 2023

Omnichannel Retail Strategy Trends in 2023 Implementing an omnichannel retail strategy involves careful planning and execution, but the advantages and benefits are worth the effort. Take a look at the key omnichannel strategies your brand should implement to strengthen client relationships, boost customer loyalty, and increase revenue.

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

365 Retail

MAY 9, 2023

Original research of over 8,000 global shoppers in Asendia’s ‘How To Sell Direct In The Age Of The Conflicted Shopper’ Report , including research of over 1,000 UK shoppers, showed that price now tops consumers’ key considerations for 56% in their buying decisions, closely followed by value for money (55%).

Shipping Costs 52

Shipping Costs Fulfillment eCommerce Fashion 52

Smile.io

MARCH 21, 2023

These days, customized experiences are more important than ever. So if you overlook personalization, you’re likely missing out on potential sales and customer loyalty. It also applies to brand representatives, comprehending consumers’ problems without collecting the same information at every stage.

eCommerce 69

eCommerce Shopping Carts Customer Loyalty Recommendation 69

365 Retail

AUGUST 11, 2023

With the cost-of-living squeezing consumers’ disposable incomes and ebbing away at customers’ loyalty propensities, retailers are facing higher levels of customer churn, the latest research from insights-led customer engagement platform, MoEngage , suggests.

Customer Retention 52

Customer Retention Customer eCommerce Retail 52