Retail TouchPoints

OCTOBER 4, 2023

Whether it was inspiration from this “summer of sport” or keeping up with the ever-changing weather, the increasing unpredictability of consumers’ shopping habits was on display this summer. The cost-of-living crisis is undoubtedly driving buying decisions, so simplifying the consumer journey is essential for closing the sale.

Omnichannel 257

Omnichannel Merchant Services BigCommerce Payment Services 257

Retail TouchPoints

FEBRUARY 5, 2024

Consumers can use ChatGPT to describe their specific home design needs and receive customized recommendations, for example, “Show me a cozy living room layout for a small apartment with the use of sustainable materials.” only, but Ikea plans to expand to more markets where ChatGPT is available during 2024.

Omnichannel 270

Omnichannel Recommendation Improvements Marketing 270

ESW

SEPTEMBER 29, 2023

Consumers have shifted from shopping primarily in-store to now using a mix of online, mobile and brick-and-mortar channels. To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? In 2023, that percentage jumped to 50%. “As

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? The day kicked off with a keynote presentation by Jeff Orschell, EY Americas Practice Leader: “Bottom line for retailers is that change is still happening, consumer behavior is still changing.

Consumer 300

Consumer Omnichannel Leisure Supplies 300

Retail TouchPoints

AUGUST 2, 2023

DTC is still very much alive and well, but digital-first companies are having to adapt to a new normal where competition is fiercer, financial pressure is ever-present and the marketing tactics that used to work so well are no longer cost-efficient. What that does is it allows you to put that money back into marketing and grow the business.”

Omnichannel 231

Omnichannel Social Media Shopify Shipping Costs 231

ESW

JUNE 23, 2023

And as the number of ecommerce consumers continues to grow, new markets and segments are emerging along with it. But keeping up with consumer behaviour around the world can be overwhelming for even the biggest ecommerce brands. So what should ecommerce brands know about consumer behaviour in 2023?

Consumer 78

Consumer eCommerce Payment Services Shipping Costs 78

ROI Revolution

NOVEMBER 9, 2022

These are just a few of the major obstacles facing digital marketers and advertisers as the new year approaches. For 2023, ecommerce predictions will be difficult to nail on the head. With so many parts moving in insufficient ways, the digital marketing machine isn’t operating at high efficiency. Climbing advertising costs.

Shipping Costs 78

Shipping Costs eCommerce Marketing Merchant Services 78

Retail TouchPoints

JUNE 15, 2023

The 2023 Brand Experience Award winners are brands and retailers taking innovative approaches to all things “experience” — from advanced influencer marketing strategies to immersive store designs and even thoughtful approaches to the metaverse.

Customer Retention 233

Customer Retention Jewelry Outdoor Fulfillment 233

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. Read on to explore the key elements of an omnichannel retail strategy and how it can benefit your business. What is Omnichannel Retailing? What is Omnichannel Retailing?

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. In 2022, Statista reported that nearly two-thirds of US millennial consumers chose curbside pickup for their online purchases. What is Curbside Pickup?

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

Retail TouchPoints

MARCH 1, 2024

First, we will open small locations in a couple of markets where we have no prior physical presence and our omnichannel sales penetration is low, to measure our ability to capture untapped share ,” said Barry. billion generated in Q4 2023. billion was down 6% from 2023’s $46.3 billion was down 6% from 2023’s $46.3

POS 262

POS Omnichannel Mobile Improvements 262

lateshipment

APRIL 6, 2023

In order to provide a seamless and engaging consumer experience across all touchpoints, including mobile commerce, beacon technology, and CTV advertising, the future of commerce must be fully omnichannel. The e-commerce industry is continuously changing, so being up to date is crucial. Why do you need repeat customers in your business?

eCommerce 130

eCommerce Customer Payment Services Shipping Costs 130

Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. Economic headwinds are likely to blow harder when consumers’ savings from the pandemic dwindle, which a Charles Schwab analyst believes could happen by Q3. The NRF Big Show , held in NYC Jan.

Food and Beverages 271

Food and Beverages BigCommerce Home Furnishings PayPal 271

Retail TouchPoints

FEBRUARY 7, 2023

But the luxury market sits in a unique position of growth: spending on luxury goods grew approximately 20% in 2022, according to Bain & Company , and it is likely to expand further through 2023. The luxury market has a few key advantages that will likely safeguard it from financial turmoil.

Payments 282

Payments Omnichannel Payment Services Consumer 282

Omnisend

FEBRUARY 9, 2023

Reading Time: 6 minutes 2022 was an interesting year, revealing the start of challenges that are expected to continue through 2023. Among these challenges are war, global inflation, continued threats of a recession deep into 2023, and, for marketers, increased costs of digital advertisements with lower performance than previous years.

Hobbies 88

Hobbies eCommerce Marketing Leisure 88

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. But underneath this positive blanket statement are a lot of nuances.

Sporting Goods 273

Sporting Goods Technology Omnichannel Operations 273

Ecommerce Platforms

MARCH 9, 2023

The best ConvertKit alternatives offer a variety of solutions for marketing automation to companies looking for something other than what they get with ConvertKit. This solution doesn’t have it’s own SMS marketing tools, domain registration options, or a full CRM solution, which might leave companies in search of something different.

Omnichannel 104

Omnichannel Multi-channel Technology Live Chat 104

Omnisend

FEBRUARY 1, 2023

Statistics show that ecommerce email marketing continues to deliver an impressive $36 for every $1 spent — but only when used right. With customer acquisition costs increasing by almost 60% it’s time for brands to rework how they use email — no, the standardized ecommerce email marketing automations are no longer enough!

eCommerce 147

eCommerce Marketing Social Media Shipping Costs 147

Ecommerce Platforms

MARCH 2, 2023

In this’s BigCommerce review, I’ll be looking at one of the most popular ecommerce store builders on the market today. In February 2023, BigCommerce raised the prices for Standard, Plus and Pro plans to $39, $105, and $399. Choosing the annual plan for BigCommerce can save you a lot of money.

BigCommerce 211

BigCommerce Shipping Costs Payment Services Payments 211

Retail TouchPoints

NOVEMBER 7, 2022

Solana Spaces , a “phygital” store designed to help consumers better understand NFTs, blockchain and Web3, is on a global expansion path fueled by a unique franchising model. The GeoNFT scores these coordinates on chain so they don’t overlap, and we can send them as NFTs to people’s wallets.”.

Events 223

Events Retail Consumer Marketing 223

lateshipment

JANUARY 17, 2023

Moving onto 2023, we need to draft our plans early to reach our goals for the year. Before we get started with the CX trends you must be aware of/ implement in 2023, let’s revisit things a little. . 6 E-commerce CX Trends to Look out for in 2023. Omnichannel experience will be play a huge role in offering customer convenience.

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

Omnisend

JULY 23, 2023

Reading Time: 8 minutes 2023 was subject to a lot of speculation, much of it negative thanks to a number of challenges that emerged last year. Consumers are still shopping, but they’re doing so with more caution. In fact, in the first half of 2023, automated emails made up 46.9% The result? “At of email orders but only 2.6%

Food and Beverages 78

Food and Beverages Marketing eCommerce Books 78

Retail TouchPoints

MARCH 25, 2024

About the Retail Innovation Conference & Expo The Retail Innovation Conference & Expo (also known as RICE) aims to bring together emerging brands and established omnichannel players alike to dig into the topics and trends shaping the future of retail.

Retail 211

Retail Article Omnichannel Customer Experience 211

Dynamic Action

JUNE 27, 2023

Customer expectations and demands are skyhigh, meaning efforts must move beyond marketing towards data-backed decisions to offer a truly personalized experience. How is The Customer Experience Evolving in 2023? The digital acceleration of the market has opened up multiple channels for consumers to shop, learn and interact with brands.

Consumer 62

Consumer Customer Retail Customer Loyalty 62

Retail TouchPoints

NOVEMBER 10, 2023

Despite rumblings of a spending slowdown in the luxury market, Tapestry announced a record fiscal Q1, which ended Sept. revenue was in-line with the year prior; Improving omnichannel experiences: Digital represented 25% of Tapestry’s total revenue, which was in line with the same time last year.

Operations 234

Operations Omnichannel Fashion Improvements 234

Retail TouchPoints

NOVEMBER 9, 2022

The company will operate Gap’s in-market site and stores under a franchise agreement that will allow the ecommerce company to apply its data management capabilities and digital business approach to create an omnichannel experience designed to resonate with local consumers.

eCommerce 300

eCommerce Omnichannel Technology Operations 300

UpSellIt

JANUARY 25, 2023

Website personalization is the talk of the marketing industry in 2023. Marketers have evolved their processes to hyper-personalize experiences for shoppers, but how do you stay ahead of the curve? Zero-party data applies to any information that a consumer proactively provides to a brand.

Omnichannel 78

Omnichannel Recommendation Information Consumer 78

Retail TouchPoints

JANUARY 9, 2023

Kanohe, Hawaii; and Los Angeles in January 2023, according to USA Today and other media outlets. Macy’s made strides in opening smaller, off-mall locations in 2022 with the addition of four new Market by Macy’s stores, bringing the total to eight. These shops, located closer to customers, can serve as omnichannel hubs.

Department Stores 222

Department Stores Omnichannel Operations Fashion 222

Retail TouchPoints

OCTOBER 17, 2022

Waves of new research studies highlight the growing role purpose plays in creating value for businesses and consumers. That’s certainly the case at Lion Brand, a near 145-year young, privately owned, fifth-generation leading knitting and craft yarn marketer and distributor. Drive social engagement through an omnichannel strategy.

Consumer 243

Consumer Gifts Supplies Accessories 243

Retail TouchPoints

MARCH 21, 2023

“Omnichannel” has been an aspiration for brands for many years now, but while it used to refer to the merging of a retailer’s brick-and-mortar and ecommerce operations, it now means something very different. This was evident at Prosper Show in Las Vegas, March 13-15, 2023, an event originally developed for Amazon sellers.

eCommerce 279

eCommerce Fulfillment Shopify Omnichannel 279

UpSellIt

AUGUST 23, 2023

With ever-evolving technologies and shifting consumer behaviors, it’s crucial to implement effective targeting tactics to maximize your sales potential. In this blog, we present ten innovative ecommerce targeted tactics that will dominate the landscape in 2023 and 2024, helping businesses thrive in the competitive digital marketplace.

eCommerce 126

eCommerce Recommendation Omnichannel Customer Data 126

Retail TouchPoints

DECEMBER 22, 2022

27, 2023, succeeding Patrik Frisk, the former President, CEO and member of the board of directors who stepped away from the role in June 2022. Under Armour has appointed Marriott International President Stephanie Linnartz as its President, CEO and member of its board of directors following a search that began in May 2022.

Omnichannel 265

Omnichannel Operations Technology Customer Experience 265

Retail TouchPoints

JANUARY 9, 2024

Diversifying advertising budgets with omnichannel media, like digital audio, will help advertisers reach unique and performative audiences at scale, with mere clicks of a button. Programmatic platforms have made embracing “other” omnichannel solutions, including digital audio, very easy for RMNs and self-serve buyers.

Retail 282

Retail Omnichannel Channel Mobile 282

Retail TouchPoints

JANUARY 9, 2024

Metz has more than 25 years of experience leading consumer and durable goods companies. This was a long-term trend, with Q3 2023 direct sales also falling 11.6% What that’s allowed us to do is ratchet back digital marketing spend, which is focused on driving traffic.” will take over. year over year.

Outdoor 271

Outdoor Sporting Goods Consumer Channel 271

Retail TouchPoints

JANUARY 4, 2023

While consumers enjoy the benefits of shopping online, they often find the experience uninspiring and lacking a certain je ne sais quoi that accompanies shopping at their favorite stores in person. Ecommerce sites can now highlight products in new and interactive ways that make the discovery process more fun for consumers.

eCommerce 255

eCommerce Omnichannel Comparison Shopping Recommendation 255

UpSellIt

JANUARY 25, 2023

Website personalization is the talk of the marketing industry in 2023. Marketers have evolved their processes to hyper-personalize experiences for shoppers, but how do you stay ahead of the curve? Zero-party data applies to any information that a consumer proactively provides to a brand.

Omnichannel 78

Omnichannel Recommendation Information Consumer 78

Omnisend

MAY 9, 2023

Reading Time: 10 minutes Most people think that email and SMS marketing are two separate marketing tactics that require separate tools. The reality, however, is that there are email and SMS marketing software solutions that can seamlessly integrate both and help you achieve great results. Keep reading to find the answers.

Marketing 78

Marketing Omnichannel Channel eCommerce 78