Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? The day kicked off with a keynote presentation by Jeff Orschell, EY Americas Practice Leader: “Bottom line for retailers is that change is still happening, consumer behavior is still changing.

Consumer 312

Consumer Omnichannel Leisure Supplies 312

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. Read on to explore the key elements of an omnichannel retail strategy and how it can benefit your business. What is Omnichannel Retailing? What is Omnichannel Retailing?

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

Retail TouchPoints

MARCH 1, 2024

The retailer “will be removing physical media and updating our mobile, digital imaging, computing, tablets and smart home departments,” said Barry. “We The retailer added paid membership tiers to its program in May 2023 , and Barry reported that the two-tiered My Best Buy programs had 7 million members at the end of FY2024. billion.

POS 272

POS Omnichannel Mobile Improvements 272

Retail TouchPoints

JUNE 15, 2023

The 2023 Brand Experience Award winners are brands and retailers taking innovative approaches to all things “experience” — from advanced influencer marketing strategies to immersive store designs and even thoughtful approaches to the metaverse.

Customer Retention 248

Customer Retention Jewelry Outdoor Fulfillment 248

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Omnichannel 267

Omnichannel Shipping Costs Operations Fulfillment 267

GetElastic

APRIL 11, 2023

In 2023, headless commerce is expected to become a mainstay of eCommerce operations, with more brands than ever adopting it to streamline their operations and boost sales. This approach also enables businesses to provide a more seamless and consistent experience across multiple channels, from desktop to mobile to social media.

Payment Services 147

Payment Services Payments Social Media Mobile 147

Retail TouchPoints

APRIL 5, 2023

GNC will revamp its brick-and-mortar stores to make them into “home bases” where its tech-driven omnichannel experience will be launched. GNC has partnered with Salesfloor to bridge GNC.com with in-store associate coaching to create an omnichannel social selling experience. From there, the entire transaction can be completed virtually.

Omnichannel 258

Omnichannel POS Mobile Operations 258

Retail TouchPoints

JANUARY 9, 2024

Diversifying advertising budgets with omnichannel media, like digital audio, will help advertisers reach unique and performative audiences at scale, with mere clicks of a button. Programmatic platforms have made embracing “other” omnichannel solutions, including digital audio, very easy for RMNs and self-serve buyers.

Retail 287

Retail Omnichannel Channel Mobile 287

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. But underneath this positive blanket statement are a lot of nuances.

Sporting Goods 288

Sporting Goods Technology Omnichannel Operations 288

Retail TouchPoints

JANUARY 4, 2023

While consumers enjoy the benefits of shopping online, they often find the experience uninspiring and lacking a certain je ne sais quoi that accompanies shopping at their favorite stores in person. Ecommerce sites can now highlight products in new and interactive ways that make the discovery process more fun for consumers.

eCommerce 270

eCommerce Omnichannel Comparison Shopping Recommendation 270

lateshipment

JANUARY 17, 2023

Moving onto 2023, we need to draft our plans early to reach our goals for the year. Before we get started with the CX trends you must be aware of/ implement in 2023, let’s revisit things a little. . 6 E-commerce CX Trends to Look out for in 2023. Omnichannel experience will be play a huge role in offering customer convenience.

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

UpSellIt

AUGUST 23, 2023

With ever-evolving technologies and shifting consumer behaviors, it’s crucial to implement effective targeting tactics to maximize your sales potential. In this blog, we present ten innovative ecommerce targeted tactics that will dominate the landscape in 2023 and 2024, helping businesses thrive in the competitive digital marketplace.

eCommerce 126

eCommerce Recommendation Omnichannel Customer Data 126

Retail TouchPoints

AUGUST 30, 2023

The 2023 Omnichannel Retail Index demonstrates that understanding what customers value and using that information to build long-term customer relationships is essential for survival. Offering shoppers more information can increase the likelihood of engagement and create a more holistic omnichannel experience.

Shipping Costs 234

Shipping Costs Improvements Live Chat Retail 234

Retail TouchPoints

FEBRUARY 7, 2023

But the luxury market sits in a unique position of growth: spending on luxury goods grew approximately 20% in 2022, according to Bain & Company , and it is likely to expand further through 2023. These consumers are using digital channels and experiences to discover and engage with once out-of-reach luxury brands.

Payments 287

Payments Omnichannel Payment Services Consumer 287

iVend

APRIL 17, 2023

iVend for Magento ChatGPT is used by retailers to enhance their omnichannel strategy. So how does chatGPT play a role in omnichannel retail POS? Omnichannel retail is the bringing together of multiple online and offline channels in a customer-centric approach that delivers the best possible shopping experience.

POS 96

POS Omnichannel Retail Social Media 96

iVend

MARCH 20, 2024

Mobile POS is one of the fastest growing retail trends – with store associates being armed with devices that run the same cloud-based POS software as the fixed checkouts, enabling payment, inventory management and loyalty anywhere in the store. Mobile POS System iVend mobile POS takes service to customers in the aisle.

POS 52

POS Mobile Payment Services Point of Sale 52

Retail TouchPoints

APRIL 16, 2024

The HSN-style, free ad-supported TV (FAST) channel will give consumers expanded access to the content and creators of Amazon Live, which debuted in 2016 on desktop, mobile and Amazon’s Fire TV devices. In 2023, more than 1 billion customers in the U.S.

Social Media 130

Social Media Home Shopping Mobile Channel 130

ROI Revolution

NOVEMBER 9, 2022

For 2023, ecommerce predictions will be difficult to nail on the head. In this article, explore 2023 ecommerce predictions from 17 digital marketing experts at ROI who specialize in strategies ranging from Amazon and paid search advertising to SEO and website optimization and more! Ongoing supply chain concerns.

Shipping Costs 78

Shipping Costs eCommerce Marketing Merchant Services 78

Ecommerce Platforms

MARCH 9, 2023

Sendinblue Review (Feb 2023): Is Sendinblue the Best Email Marketing Service? SendinBlue Pricing: The Complete Guide (Feb 2023) Go to the top 2. HubSpot Marketing Hub Review (Feb 2023) – The Ultimate Guide HubSpot CRM Review: A Strong CRM That's Forever Free Go to the top 3. There’s even a built-in CRM. Further reading ?

Omnichannel 104

Omnichannel Multi-channel Technology Live Chat 104

GetElastic

JUNE 2, 2023

Editor's Note: This post was originally published on December 16, 2021 and has been updated for relevancy on June 2, 2023. Retrofitted headless solutions allow for design, flexibility, and positive UI experiences on the consumer-facing front-end. To help, here’s an overview of major headless commerce platforms in 2023: 1.

Magento 147

Magento B2C B2B BigCommerce 147

Retail TouchPoints

MARCH 25, 2024

About the Retail Innovation Conference & Expo The Retail Innovation Conference & Expo (also known as RICE) aims to bring together emerging brands and established omnichannel players alike to dig into the topics and trends shaping the future of retail. Founder and President Nick Bodkins describes Boisson as “the Sephora of NA.”

Retail 226

Retail Article Omnichannel Customer Experience 226

Retail TouchPoints

SEPTEMBER 27, 2022

31, 2023; Curbside returns, which will allow customers to remain in their vehicles when returning items; and Return pickup at home for Walmart+ members who will be able to schedule pickup of eligible returns in the app then hand off returns without a box or label to delivery drivers for the retailer to process. Beginning in Oct.

Toys 311

Toys Omnichannel Electronics Gifts 311

Retail TouchPoints

AUGUST 9, 2023

Financial services and POS solution Square has launched a new consumer-facing app that lets customers search, discover and book appointments with beauty and personal care professionals. The Square Go app, available for free for both consumers and businesses, is currently available in the U.S. for iOS devices.

Books 223

Books Merchant Services Payment Services Customer 223

Retail TouchPoints

AUGUST 1, 2023

External economic factors, such as fluctuating interest rates, an unpredictable housing market and persistent inflation have prompted consumers to rethink their spending habits. Faced with shifting economic and consumer dynamics, retail leaders strive to unlock strategies that turn losses into profits. In 2019, it declined to 6.7%

Retail 245

Retail Shipping Costs eCommerce Consumer 245

Retail TouchPoints

JUNE 28, 2023

For example, in-store kiosks can’t support endless aisle experiences if they aren’t underpinned by real-time inventory visibility and omnichannel order management capabilities. “Do All transaction elements and devices need to know about that product and about the consumer.”

Technology 265

Technology Consumer Mobile Operations 265

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Despite their investments, there are a few gaps and opportunities for improvement.

Customer Loyalty 215

Customer Loyalty Customer Retail Shipping Costs 215

GetElastic

APRIL 3, 2023

Sign up for a free trial Omnichannel Experiences Are Shifting To Unified Commerce The idea of omnichannel experiences is nothing new for retailers. Today’s market requires the flexibility to reach customers across touchpoints and channels whether through mobile, in-person, or in-store.

Multi-channel 78

Multi-channel Omnichannel Jewelry Demo 78

Ecommerce Platforms

MARCH 14, 2023

The digital and mobile software applications available from Evercommerce are specifically well-suited to an environment of digital transformation, where customers are looking for more convenient and tech-first approaches to services and sales. There’s also integrated payment processing and a mobile app for offline jobs.

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104

Retail TouchPoints

MAY 4, 2023

And yet 2023 may be remembered by C-suite marketing teams everywhere as the year when the not-very-exciting category of digital signage became supercharged thanks to two key elements: retail media networks and first-person data. Keep it simple to capture your consumer’s attention in a highly cluttered environment.

eCommerce 310

eCommerce Arts Consumer Travel 310

Ecommerce Platforms

MARCH 8, 2023

These convenient plugins are excellent for increasing customer satisfaction scores, as they provide website visitors and consumers with another way to reach out for help and guidance. The powerful platform ensures companies can connect with their customers anywhere, using omnichannel messaging. Paid plans include: Communicator: $15.83

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104

Ecommerce Platforms

MARCH 4, 2023

These convenient plugins are excellent for increasing customer satisfaction scores, as they provide website visitors and consumers with another way to reach out for help and guidance. The powerful platform ensures companies can connect with their customers anywhere, using omnichannel messaging. Paid plans include: Communicator: $15.83

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104

GetElastic

AUGUST 18, 2021

B2B companies are implementing new strategies to adapt to a changing market and take advantage of a growing online customer base, characterized by rising mobile usage, new expectations for personalization and self-service, and increasing demand for digital connectivity.

B2B 145

B2B eCommerce Payment Services Marketing 145

Ecommerce Platforms

MARCH 8, 2023

You’ll create and manage your Shopify store using your web browser, and there are even mobile apps available for management on the go. You’ll have a range of mobile-responsive website themes to choose from, including both free and paid options. You’ll just need a compatible mobile app to process credit and cash payments instantly.

Shopify 104

Shopify eCommerce Platforms Payment Services Merchant Services 104

RetailMinded

FEBRUARY 20, 2023

Contactless shopping, delivery, and curbside pickup — once a public health necessity — have now turned into conveniences many consumers regularly expect. Our tips for retail marketing will help you level up in 2023 for better sales and happier customers. This is just one of the many ways shopping has evolved. Nearly 80% of U.S.

Small Business Retail 52

Small Business Retail Social Media Marketing Retail 52

Korona

JANUARY 30, 2023

With in-person shopping having become much safer than mid-pandemic, most consumers have made their way back to physical stores. Read on for more details regarding these noteworthy retail trends for 2023. The point is to be able to engage your customers beyond the scope of the brick-and-mortar space and into an omnichannel experience.

Small Business Retail 59

Small Business Retail Payment Services Shipping Costs Retail 59

Retail TouchPoints

FEBRUARY 15, 2024

. “Partnering with Starbucks is part of our commitment to invest in meaningful ways to thank our clients for choosing to do business with us,” said Shikha Narula, Head of Consumer and Small Business Product Strategy and Transformation at Bank of America in a statement.

Banking 258

Banking Sporting Goods Customer Consumer 258

Retail TouchPoints

FEBRUARY 25, 2022

Livestream shopping is causing retailers and social media companies to rethink their digital-shopping strategies, and several businesses are first in line to facilitate consumers’ livestream shopping sprees. Nike’s direct connection to consumers is paying off. Retailers Going Live. Every retailer is trying to understand the customer.

Social Media 305

Social Media Retail Events Channel 305