iVend

JANUARY 17, 2023

In retail, 2023 is set to still be a time of challenge and flux as the world recovers from the disruption of the pandemic. But we’re also seeing exciting technology trends * in the retail industry. See how we’re implementing digital technology in retail stores. Retail technology solutions are the answer.

Technology 85

Technology Retail Omnichannel Customer Experience 85

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. Retail TouchPoints asked experts across the store design, experience and technology realms to share the trends they believe will drive brick-and-mortar innovation.

Sporting Goods 311

Sporting Goods Technology Omnichannel Operations 311

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Image courtesy Ryder According to Ryder’s 2023 ecommerce consumer study of 1,077 U.S.

Customer Experience 285

Customer Experience Shipping Costs eCommerce Improvements 285

ESW

JUNE 23, 2023

And as the number of ecommerce consumers continues to grow, new markets and segments are emerging along with it. But keeping up with consumer behaviour around the world can be overwhelming for even the biggest ecommerce brands. So what should ecommerce brands know about consumer behaviour in 2023?

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Consumer eCommerce Payment Services Shipping Costs 78

Retail TouchPoints

JULY 21, 2023

These are words often used to describe ecommerce sites, despite the rapid evolution of digital technology. “There’s nothing special about ecommerce,” said Matt Maher, Founder of M7 Innovations in an interview with Retail TouchPoints. “As Uninspiring. That’s a very conversational interaction,” she said.

Technology 245

Technology eCommerce Outdoor Consumer 245

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

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Omnichannel Shipping Costs Operations Fulfillment 277

Retail TouchPoints

DECEMBER 18, 2023

These Tuples are built on a cloud-native and cloud-agnostic tech stack, and the Studio technology can be delivered in deployment models including SaaS and source code ownership. BJ’s rolled out shelf-scanning inventory robots to all 237 of its stores in March 2023 and named a new CIO, Anjana Harve, in September 2023.

Operations 261

Operations Shipping Costs Fulfillment Omnichannel 261

Retail TouchPoints

APRIL 1, 2024

And consumers appear to be on board with the expansion, with the company reporting that one in every five monthly active users ordered from a non-restaurant category in 2023. What all these retailers are excited about is getting in front of an incremental consumer ,” said Hannon in an interview with Retail TouchPoints.

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UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. Read on to explore the key elements of an omnichannel retail strategy and how it can benefit your business. What is Omnichannel Retailing? What is Omnichannel Retailing?

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Omnichannel Multichannel Payment Services Retail 101

Retail TouchPoints

JANUARY 22, 2021

The average consumer has access to more choices and greater convenience than ever before, and truly standing out in the tech-heavy retail landscape will only become more challenging in the coming years. The overarching theme of the presentation was the need for retailers to keep up with shoppers’ demands.

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Omnichannel Payment Services Retail Webinar 233

Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. Economic headwinds are likely to blow harder when consumers’ savings from the pandemic dwindle, which a Charles Schwab analyst believes could happen by Q3. The NRF Big Show , held in NYC Jan.

Food and Beverages 278

Food and Beverages BigCommerce Home Furnishings PayPal 278

365 Retail

DECEMBER 21, 2022

Rising inflation, supply chain disruptions, and a rocky economic outlook for 2023 may have retailers feeling spooked this year, especially as companies are still recovering from the pandemic. . But there is plenty of opportunity for brands to use technology to innovate and thrive in the new year. Omnichannel Retail.

Retail 133

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Retail TouchPoints

JUNE 15, 2023

The 2023 Brand Experience Award winners are brands and retailers taking innovative approaches to all things “experience” — from advanced influencer marketing strategies to immersive store designs and even thoughtful approaches to the metaverse.

Customer Retention 268

Customer Retention Jewelry Outdoor Fulfillment 268

Retail TouchPoints

AUGUST 2, 2023

took the stage at The Lead Summit in Manhattan in July 2023 to talk about how they are adapting their strategies to meet the new realities of DTC retail. There’s operations, technology and merchandising, and in each of these groups there’s a lot of opportunity to overspend and underdeliver.”

Omnichannel 246

Omnichannel Social Media Shopify Shipping Costs 246

Retail TouchPoints

NOVEMBER 9, 2022

Baozun recently established Baozun Brand Management (BBM), through which it will use its technology portfolio to cultivate brands. The sale of the GGC business to Baozun should be completed within the first half of 2023, and it will continue to operate under the Gap Inc.

eCommerce 312

eCommerce Omnichannel Technology Operations 312

Retail TouchPoints

DECEMBER 22, 2022

27, 2023, succeeding Patrik Frisk, the former President, CEO and member of the board of directors who stepped away from the role in June 2022. Under Armour has appointed Marriott International President Stephanie Linnartz as its President, CEO and member of its board of directors following a search that began in May 2022. ” .

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Omnichannel Operations Technology Customer Experience 288

GetElastic

APRIL 11, 2023

The world of commerce is evolving rapidly, and brands need to keep up with the latest technologies and trends to stay ahead of the game. One of the most powerful recent commerce technologies is headless commerce. To ensure your brand reaches its peak potential in 2023, be aware of these nine crucial headless commerce trends: 1.

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Payment Services Payments Social Media Mobile 147

ESW

DECEMBER 4, 2023

ENDS Notes to Editors About ESW: ESW is the leading global and domestic direct-to-consumer (DTC) ecommerce company, empowering the world’s best-loved brands and retailers to expand their DTC channel. Furthermore, Shopware relies on a global network of 1,600 sales, technology and solution partners, securing a stable ecosystem.

Merchant Services 88

Merchant Services Payment Services Technology Shipping Costs 88

Retail TouchPoints

JANUARY 11, 2024

2023 was a period of experimentation for retailers, and many thoroughly assessed where this new technology could have the biggest impact. Retailers must move quickly to deploy transformative technologies or risk putting relevancy and their brand experience at risk. Now is not the time to be in analysis paralysis.

Retail 269

Retail eCommerce Technology Social Media 269

Retail TouchPoints

FEBRUARY 7, 2023

But the luxury market sits in a unique position of growth: spending on luxury goods grew approximately 20% in 2022, according to Bain & Company , and it is likely to expand further through 2023. These consumers are using digital channels and experiences to discover and engage with once out-of-reach luxury brands.

Payments 290

Payments Omnichannel Payment Services Consumer 290

Ecommerce Platforms

MARCH 9, 2023

The Sendinblue technology includes simple landing page templates, sign-up forms, and Facebook ad automation, for multiple convenient ways of collecting essential leads. Pricing Sendinblue ensures all companies can access the technology they need to thrive online, with an extremely affordable pricing structure. Further reading ?

Omnichannel 104

Omnichannel Multi-channel Technology Live Chat 104

Retail TouchPoints

APRIL 5, 2023

GNC will revamp its brick-and-mortar stores to make them into “home bases” where its tech-driven omnichannel experience will be launched. GNC has partnered with Salesfloor to bridge GNC.com with in-store associate coaching to create an omnichannel social selling experience.

Omnichannel 264

Omnichannel POS Mobile Operations 264

365 Retail

JUNE 19, 2023

Akeneo , the Product Experience company, today released its 2023 B2C Survey: Product Experience Satisfaction Around the World , an annual mission to understand how consumers make decisions when buying products, how product experiences impact those decisions and what product information is important to them.

Consumer 72

Consumer B2C Merchant Services Omnichannel 72

Retail TouchPoints

JANUARY 15, 2024

Artificial intelligence dominated headlines and water cooler conversations in 2023, and 2024 is looking to be no different (if the conversations and showcases at CES and NRF’s Big Show are any indication). Many companies have long been using AI and machine-learning technologies to enhance their business practices.

Retail 312

Retail Customer Experience Technology Operations 312

Dynamic Action

JUNE 27, 2023

How is The Customer Experience Evolving in 2023? The digital acceleration of the market has opened up multiple channels for consumers to shop, learn and interact with brands. The post Mastering Customer-Centricity in Retail: Evolution of Consumer Experience in 2023 appeared first on EDITED. McKinsey & Co.

Consumer 62

Consumer Customer Retail Customer Loyalty 62

Retail TouchPoints

FEBRUARY 22, 2023

During the pandemic, focus shifted to ways shopping malls were attempting to make shopping faster, easier and safer for consumers with curbside services offerings and other omnichannel capabilities. These consumers also have a desire to create connections with their favorite brands. It diluted the whole thing.

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Omnichannel Department Stores Consumer Banking 306

Retail TouchPoints

MARCH 25, 2024

About the Retail Innovation Conference & Expo The Retail Innovation Conference & Expo (also known as RICE) aims to bring together emerging brands and established omnichannel players alike to dig into the topics and trends shaping the future of retail. Founder and President Nick Bodkins describes Boisson as “the Sephora of NA.”

Retail 248

Retail Article Omnichannel Customer Experience 248

365 Retail

APRIL 27, 2023

The Retail Technology Show , has today announced circular retail platform, CircularX , which powers second-hand and pre-loved commerce capabilities as the winner of its 2023 Innovation Awards. It’s good for customers, good for retailers, and good for the planet,” she commented.

Technology 52

Technology Retail Events Electronics 52

lateshipment

JANUARY 17, 2023

Moving onto 2023, we need to draft our plans early to reach our goals for the year. Before we get started with the CX trends you must be aware of/ implement in 2023, let’s revisit things a little. . 6 E-commerce CX Trends to Look out for in 2023. Still haven’t gotten back from a much-needed break after a busy holiday season?

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

Retail TouchPoints

JUNE 28, 2023

As a result, store design teams are thinking more critically, and intentionally, about their new physical experiences — especially if technology plays a supporting role. Do retailers have interest in technologies that garner a lot of attention and PR?

Technology 282

Technology Consumer Mobile Operations 282

UpSellIt

AUGUST 23, 2023

With ever-evolving technologies and shifting consumer behaviors, it’s crucial to implement effective targeting tactics to maximize your sales potential. For instance, if a consumer has kitchen mixer in their cart, the algorithm can suggest upgrading to the better, customizable version. What is Ecommerce Personalization?

eCommerce 126

eCommerce Recommendation Omnichannel Customer Data 126

Retail TouchPoints

MARCH 21, 2023

As it approaches its 50th anniversary in 2024, Foot Locker has outlined a new transformation strategy “designed to set us up for success for the next 50 years,” said the company’s President and CEO Mary Dillon at an investor presentation on March 20, 2023. 28, 2023, with sales down 0.3% billion from the $2.34

Operations 275

Operations Omnichannel Presentation eCommerce 275

Retail TouchPoints

MAY 1, 2023

Global funding in Q1 2023 was $76 billion , a 53% decline from the same period in 2022, according to data from Crunchbase. So despite the slowdown, there are still opportunities for growth-minded operators in the retail and consumer goods industry to win buy-in through 2023. DTC and VC: Is the Honeymoon Over?

Retail 262

Retail Beauty and Health Omnichannel Operations 262

UpSellIt

JANUARY 25, 2023

Website personalization is the talk of the marketing industry in 2023. With 80% of consumers choosing brands that provide personalized customer experiences, it’s crucial to continually evolve your marketing strategy to ensure your customers are getting the most tailored experience possible.

Omnichannel 78

Omnichannel Recommendation Information Consumer 78

UpSellIt

JANUARY 25, 2023

Website personalization is the talk of the marketing industry in 2023. With 80% of consumers choosing brands that provide personalized customer experiences, it’s crucial to continually evolve your marketing strategy to ensure your customers are getting the most tailored experience possible.

Omnichannel 78

Omnichannel Recommendation Information Consumer 78

365 Retail

NOVEMBER 29, 2023

Registration for the Retail Technology Show (RTS), the leading event that connects the industry’s changemakers and brings together Europe’s most forward-thinking retailers and leading tech innovators, is now open. Meanwhile, a new dedicated Ecommerce Pavilion will showcase the latest technologies for digital commerce.

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Technology Retail Events Payment Services 59

GetElastic

JUNE 2, 2023

Editor's Note: This post was originally published on December 16, 2021 and has been updated for relevancy on June 2, 2023. The holistic approach of Composable Commerce helps businesses translate their investments in modern MACH-based technologies to real, tangible business value. But choosing a headless commerce platform isn’t easy.

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