Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. Retailers definitely see the advantages of operating their own media networks, leveraging their rich first-party customer data and multiple touch points. The NRF Big Show , held in NYC Jan.

Food and Beverages 264

Food and Beverages BigCommerce Home Furnishings PayPal 264

RETAIL MANAGEMENT SOFTWARE

JANUARY 23, 2023

In 2023, however, the outlook is positive, and the focus is on the customer shopping journey. As retailers adapt to a new normal, a seamless omnichannel experience and hybrid shopping are shaping the future of retail. Here are the top 10 retail trends impacting the industry in 2023.

Shipping Costs 94

Shipping Costs Retail Social Media eCommerce 94

Korona

MARCH 30, 2023

For the past few decades, it’s seemed like every year brings more momentous and impactful technological changes than the next. Faster and more convenient web services, emerging AI tech, augmented reality, and in-depth data processing are just a few of the things that have combined to alter the retail landscape. Retailers must answer.

Technology 52

Technology Payment Services Small Business Retail POS 52

iVend

OCTOBER 10, 2023

Read how our technology gives retailers the gift of growth. We take a look at the RIS predictions and how you can use retail technology to implement actions based on them – positioning yourself to receive the gift of business growth and increased profits this holiday season.

Technology 105

Technology POS Retail Gifts 105

Retail TouchPoints

MAY 16, 2024

Lemonis also shared that the company has entered a “wide-scoping” relationship with Salesforce that centers on cleaning and better leveraging all the customer data Beyond now has from its combined brands. million in June 2023. million , recovering nearly half of what it paid for the BB&B IP. So Where Will Zulily Fit In?

Apparel 194

Apparel Fashion Supplies Toys 194

Retail TouchPoints

SEPTEMBER 20, 2022

Omnichannel Strategies. Omnichannel integration is one of retail’s biggest keys to success — the modern shopper expects to be met with a great experience in their channel of choice, regardless of what it might be. Customer Experience. Business Agility and Innovation. Personalization.

Webinar 215

Webinar Omnichannel Payments Payment Services 215

Ecommerce Platforms

MARCH 14, 2023

Here are some of the top apps worth exploring in 2023. Printful If you’re looking for an easy way to sell your own custom products without having to spend a fortune on manufacturing and logistics, Printful could be the ideal app for you. In fact, BigCommerce stands as one of the most popular SaaS tools on the modern market.

BigCommerce 118

BigCommerce Shipping Costs Payment Services Fulfillment 118

Ecommerce Platforms

MARCH 9, 2023

Technology for everything from tactical decision making to workforce management helps to drive better customer satisfaction and bigger conversions for your business. Zoho CRM Features: Sales force Automation One of the first, and most important features of Zoho CRM is the salesforce automation technology.

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Retail TouchPoints

JANUARY 2, 2023

Data provides the prime fuel for running advanced technologies. When combined with analytics and automation, data can potentially drive true supply chain digitalization. The infusion of data and advanced insights into the operational processes of global supply chains is a great investment with significant value.

Supplies 312

Supplies Retail Technology Omnichannel 312

Retail TouchPoints

AUGUST 1, 2023

A critical area of focus is transforming their business into more profitable omnichannel platforms. In fact, 49% of retail executives said that they would be spending more on ecommerce investment and less in-store for 2023. Simply reviewing historical and present sales data won’t cut it.

Retail 236

Retail Shipping Costs eCommerce Consumer 236

Retail TouchPoints

MAY 3, 2023

The essence and approach of this model and technology can be extrapolated and applied to different industries and technologies. In this case, we used ID-POS data, which bypasses all the challenges of third-party data as an abundant and rich first-party data source. trillion in value.

POS 222

POS Customer Experience Customer Technology 222

Algopix

JULY 13, 2023

Key Features to Look for in eCommerce CRM Systems Customer Data Management A robust eCommerce CRM system should provide comprehensive customer data management capabilities. This includes storing customer profiles, contact information, purchase history, and communication logs.

Payment Services 78

Payment Services eCommerce Management Customer 78

Ecommerce Platforms

MARCH 8, 2023

LiveChat is a leading solution for companies investing in the future of customer service. The powerful platform ensures companies can connect with their customers anywhere, using omnichannel messaging. There are also various automation capabilities to streamline your work, and AI technologies for intent and sentiment detection.

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104

Ecommerce Platforms

MARCH 4, 2023

LiveChat is a leading solution for companies investing in the future of customer service. The powerful platform ensures companies can connect with their customers anywhere, using omnichannel messaging. There are also various automation capabilities to streamline your work, and AI technologies for intent and sentiment detection.

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104

iVend

OCTOBER 16, 2023

There’s one approach that is proven to work to engage customers, enhance their experience and increase spend – and that’s personalization. iVend helps retailers iVend helps retailers to capture and analyse customer data. Hiring staff is a real issue, especially in the holiday season – can POS technology help?

POS 105

POS Payment Services Payments Omnichannel 105

Algopix

JULY 24, 2023

Multichannel and Omnichannel Selling PIM enables seamless integration with multiple sales channels, such as marketplaces, social media platforms, and online stores. This empowers businesses to adopt an omnichannel approach, reaching customers wherever they are. Embrace PIM today to elevate your eCommerce business to new heights!

Information 107

Information Management eCommerce eCommerce Platforms 107

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .

Customer Loyalty 189

Customer Loyalty Customer Retail Shipping Costs 189

Retail TouchPoints

NOVEMBER 30, 2022

We also know that some customers may not be able to commit to signing up for an hour-long appointment with a stylist, or they may want to pop in to try on a style they’ve seen online to determine their fit. RTP: Which in-store technologies are you using to strengthen the customer omnichannel experience?

Customer 249

Customer Shipping Events Clothing 249

Retalon

AUGUST 14, 2023

In today’s omnichannel retail world, traditional pricing methods are struggling to keep up. Retail pricing intelligence gives retailers a strategic edge with data-driven pricing decisions. With AI and predictive analytics, retailers can anticipate customer reactions and optimize prices rather than guessing.

Retail 41

Retail Omnichannel Channel Games 41

iVend

NOVEMBER 6, 2023

As the holiday season 2023 approaches fast, retailers face a combination of factors that look set to make it a challenging one. iVend helps retailers iVend helps retailers to capture and analyse customer data. iVend helps retailers iVend helps retailers to capture and analyse customer data.

Gifts 80

Gifts Management POS Point of Sale 80

Fabric

NOVEMBER 2, 2023

For omnichannel retailers, these cutting-edge solutions can help to deliver seamless shopping across various channels and improve the overall customer experience. Enterprise e-commerce platforms can help businesses comply with the Payment Card Industry Data Security Standard (PCI DSS).

eCommerce Platforms 130

eCommerce Platforms eCommerce Payment Services Merchant Services 130

Retail TouchPoints

SEPTEMBER 28, 2021

But in spring 2021, Google announced that it would remove third-party cookies in an attempt to enhance privacy on its Chrome browser (the company eventually delayed implementation of this move until 2023). In 2023, Virginia and Colorado also consumer privacy laws will go into effect. With the iOS 14.5

Consumer 251

Consumer Customer Experience eCommerce Technology 251

Retail TouchPoints

FEBRUARY 28, 2023

Fortunately, there have been advances in both digital technology and customer analytics that dramatically enhance a retailer’s ability to personalize promotions and deliver them through the loyalty program framework. This has created a pool of consumers primed to be motivated by loyalty program initiatives.

Retail 248

Retail Books Consumer Social Media 248

RETAIL MANAGEMENT SOFTWARE

AUGUST 18, 2023

The NRF report states back-to-school shopping is expected to reach record levels in 2023. Back to School 2023 Trends and Predictions What can retailers expect this back-to-school 2023 season? Use your customer data to tailor your back-to-school promotions and recommendations.

Retail 67

Retail Social Media Consumer Electronics Payments 67

Kibo

MARCH 2, 2023

According to Statista, it is estimated that 17% of B2B sales will come from digital channels in 2023. trillion in 2023. To make the right choice, manufacturers must consider a variety of factors and how their existing systems, processes, and teams will integrate with the new eCommerce technology.

Payment Services 62

Payment Services Multi-channel eCommerce Shipping Costs 62

ROI Revolution

JUNE 6, 2022

Many D2C businesses that started as online-only have since adopted an omnichannel approach. Out of all of the D2C brands that answered our survey, the most popular industry was apparel & accessories, followed by electronics & technology and home goods. In 2023, that number will reach $44.65 Next year, sales will grow 15.7%

eCommerce 78

eCommerce Consumer Marketing Shipping Costs 78

Omnisend

JANUARY 8, 2024

Understanding how to get repeat customers can boost your revenue. You can find out who your returning customers are from several sources: Customer data from your CRM system Point of sale data Understanding the value of repeat customers Is learning how to get repeat customers worth it?

Customer 88

Customer Customer Retention Social Media X-cart 88

lateshipment

NOVEMBER 26, 2023

Metrics and KPIs for Post-Purchase CX Customer Satisfaction (CSAT): To measure customer satisfaction with the post-purchase experience through surveys, feedback forms, and online reviews. In 2023, E-commerce and retail had the second-highest benchmark for CSAT scores at 81. Benefits of real-time tracking 3.3:

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Kibo

JANUARY 16, 2023

With composability, retailers can be agile and flexible, and only implement the capabilities they need to meet customer expectations. You want an ecosystem that allows you to leverage best-of-breed technology and partners,” said Ava. What your architecture and technology should do is empower your team, not hinder them,” said Ava.

Subscription 62

Subscription Shipping Costs Fulfillment Customer Experience 62

Payoneer

FEBRUARY 22, 2023

Nigeria’s ecommerce market is rapidly growing and is projected to generate a revenue of US$7,627 million by the end of 2023, making it the 39th largest ecommerce market globally. With a compound annual growth rate of 11.3% (2023-2027), the market is expected to reach a volume of US$11,707 million by 2027.

Payment Services 26

Payment Services Payments eCommerce Cryptocurrencies 26

Ecommerce Platforms

JANUARY 2, 2023

Today, we’re going to be exploring some of the more highly-rated AI bots on the market, to ensure you can offer your customers the highest quality of conversational service. What are The Best AI Chatbots for 2023? The solution helps companies to design their own custom chat automations, with an easy-to-use automation builder.

Customer 104

Customer Multi-channel Live Chat Social Media 104

ROI Revolution

DECEMBER 13, 2021

Walmart’s DSP will be the first full-stack DSP built on The Trade Desk, a leading global DSP solution that provides both first-party data and third-party data. Walmart’s DSP will be the first full-stack DSP built on The Trade Desk, a leading global DSP solution that provides both first-party data and third-party data.

Multi-channel 78

Multi-channel Consumer Marketing Channel 78

ROI Revolution

DECEMBER 2, 2021

By 2023, it’s expected that B2B brands and retailers will spend upwards of $14.5 Growth is expected to continue steadily until around 2023 before plateauing somewhat in the low $60 million range. Gap plans to double its online business by the end of 2023 and is building a $140 million warehouse to make it happen.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

AUGUST 5, 2021

How to accelerate revenue growth with customer reviews, loyalty, and referral programs. Industry-spanning partnership software and technology to scale your profitable growth. 65% express the need for more frequent communication with customers. By 2023, nearly 66 million Americans will be monthly VR users. million from 72.8

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

JULY 1, 2021

How to accelerate revenue growth with customer reviews, loyalty, and referral programs. Industry-spanning partnership software and technology to scale your profitable growth. 65% express the need for more frequent communication with customers. By 2023, nearly 66 million Americans will be monthly VR users. June 8 update.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

JUNE 1, 2021

65% express the need for more frequent communication with customers. 72% of marketers will prioritize improving the quality of their customer data over the next 12 months. The pandemic accelerated consumer adoption of virtual technology, with monthly augmented reality (AR) users surging to 83.7 May 14 update. In 2021, 93.3

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

OCTOBER 7, 2021

By 2023, it’s expected that B2B brands and retailers will spend upwards of $14.5 Growth is expected to continue steadily until around 2023 before plateauing somewhat in the low $60 million range. Gap plans to double its online business by the end of 2023 and is building a $140 million warehouse to make it happen.

eCommerce 78

eCommerce Social Media Payments Payment Services 78