2023 Customer Experience Customer Loyalty Technology 
Retail TouchPoints
AUGUST 15, 2022
New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Despite their investments, there are a few gaps and opportunities for improvement.
Retail TouchPoints
JUNE 7, 2023
Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception. This is no longer science fiction. augmented reality) to fully virtual (e.g.
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Retail TouchPoints
MAY 29, 2023
But with 73% of consumers saying that “a good experience is key in influencing their brand loyalties,” according to PwC , there has never been a better time for brands to relook at their processes, upgrade their antiquated technology and find a new solution that delivers a fair experience to sustain customer loyalty.
365 Retail
JUNE 19, 2023
Customer loyalty programmes are ‘vital’ for retailers to retain customers, with over half of the UK consciously buying less due to the cost-of-living crisis, according to a new report by Deployteq and the Data & Marketing Association (DMA).
Retail TouchPoints
APRIL 14, 2023
The deal marks the first joint acquisition made by WHP Global and Express since finalizing their strategic partnership earlier in 2023. Express plans to leverage its own strengths in the men’s fashion space to boost Bonobos’ presence in underpenetrated categories as well as drive greater brand awareness and customer acquisition.
365 Retail
DECEMBER 12, 2022
Consumers are looking to get more with less with the same high expectations of brands as the cost-of-living crisis and looming recession rolls into 2023. Patience for nothing less than the full 360 customer experience will be tested as shoppers are more conscious of how and where they spend their money.
ESW
APRIL 3, 2023
ShopTalk 2023 is in the books. Brands have to have products and marketing that speak to the target customer and align with the customer’s emotions and values. To bring it all together and create a truly excellent customer experience, brands and retailers need to have the right technology in place.
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