Retail TouchPoints

FEBRUARY 9, 2023

Instead, the company is drawing on the expertise of representatives from almost every part of the business — store operations, customer service, category management, digital and IT and the product team — and diving into the “mind state” of their customers. “It’s As such, much of the company’s marketing is low-funnel. “We’ve

Customer Data 177

Customer Data Customer Omnichannel Electronics 177

RETAIL MANAGEMENT SOFTWARE

JANUARY 23, 2023

In 2023, however, the outlook is positive, and the focus is on the customer shopping journey. As retailers adapt to a new normal, a seamless omnichannel experience and hybrid shopping are shaping the future of retail. Here are the top 10 retail trends impacting the industry in 2023.

Shipping Costs 94

Shipping Costs Retail Social Media eCommerce 94

Retail TouchPoints

AUGUST 30, 2023

Many retailers struggle to cultivate genuine engagement that builds lasting relationships and delivers frictionless customer experiences. If customers feel your efforts are merely transactional, they won’t hesitate to go to your competitor looking for the next best deal. Tip 4: Provide better product detail for customer ease.

Shipping Costs 214

Shipping Costs Improvements Live Chat Retail 214

Retail TouchPoints

MAY 16, 2024

Lemonis also shared that the company has entered a “wide-scoping” relationship with Salesforce that centers on cleaning and better leveraging all the customer data Beyond now has from its combined brands. million in June 2023. million , recovering nearly half of what it paid for the BB&B IP. So Where Will Zulily Fit In?

Apparel 198

Apparel Fashion Supplies Toys 198

Retail TouchPoints

JANUARY 4, 2023

By using high-quality images and videos of products, customers are drawn closer. While videos make for a more engaging customer experience, only 40% of product detail pages currently use video, according to the 2022 Omnichannel Retail Index. Aside from how the products are displayed comes how the customer discovers them.

eCommerce 250

eCommerce Omnichannel Comparison Shopping Recommendation 250

Omnisend

MAY 24, 2023

Drip alternatives: Comparison table Drip Alternative Best for Free plan Paid plans Customer support Omnisend Ecommerce businesses, businesses that need omnichannel marketing (i.e. The platform offers powerful email segmentation , automation, personalization, and omnichannel marketing capabilities. Omnisend G2 rating: 4.5/5

Marketing 158

Marketing Live Chat Social Media Shopify 158

RetailWire

SEPTEMBER 22, 2023

Hy-Vee has unveiled its full-scale retail media network, Hy-Vee RedMedia, aiming to connect brands directly with its customer base across online and in-store platforms. This network, showcased at the Groceryshop 2023 conference, blends first-party customer data with insights from leading advertising firms for more targeted marketing.

Omnichannel 40

Omnichannel Retail Customer Data Operations 40

Algopix

JULY 13, 2023

Additionally, CRM systems help streamline customer support, enhance communication, and improve overall operational efficiency. Key Features to Look for in eCommerce CRM Systems Customer Data Management A robust eCommerce CRM system should provide comprehensive customer data management capabilities.

Payment Services 78

Payment Services eCommerce Management Customer 78

RetailMinded

FEBRUARY 8, 2023

Keeping this in mind, as we look ahead into 2023, we are given the choice to embrace challenge and seek opportunity or approach the year without a constructive, proactive plan. The recent National Federation BIG Show helps reveal ways to support this, along with other trends that capitalize on customer experience.

Technology 98

Technology Merchant Services Retail Shipping Costs 98

Ecommerce Platforms

MARCH 3, 2023

However, there are plans to roll this out to users in Canada, the UK, and Europe in 2023. However, this service is only available to sellers operating from the US. You can also utilize a range of customizable analytics widgets and data visualizations to help pinpoint data pertinent to your operations and better identify trends.

Shopify 104

Shopify Merchant Services Payment Services Shipping Costs 104

Retail TouchPoints

JANUARY 2, 2023

Data provides the prime fuel for running advanced technologies. When combined with analytics and automation, data can potentially drive true supply chain digitalization. The infusion of data and advanced insights into the operational processes of global supply chains is a great investment with significant value.

Supplies 314

Supplies Retail Technology Omnichannel 314

Ecommerce Platforms

JANUARY 27, 2023

Mobile Friendliness Customers are increasingly interacting with businesses on their mobiles. In fact, as many as 62% of customers expect to be able to use live chat from their mobile devices. So, keep in mind whether the live chat tool will operate as well on mobile devices as on desktops.

Live Chat 104

Live Chat Shipping Costs Multi-channel X-cart 104

Retail TouchPoints

AUGUST 1, 2023

A critical area of focus is transforming their business into more profitable omnichannel platforms. In fact, 49% of retail executives said that they would be spending more on ecommerce investment and less in-store for 2023. Simply reviewing historical and present sales data won’t cut it.

Retail 239

Retail Shipping Costs eCommerce Consumer 239

Algopix

JULY 24, 2023

Multichannel and Omnichannel Selling PIM enables seamless integration with multiple sales channels, such as marketplaces, social media platforms, and online stores. This empowers businesses to adopt an omnichannel approach, reaching customers wherever they are.

Information 107

Information Management eCommerce eCommerce Platforms 107

Korona

MARCH 30, 2023

Faster and more convenient web services, emerging AI tech, augmented reality, and in-depth data processing are just a few of the things that have combined to alter the retail landscape. But what are some of the tech trends in retail in 2023? Omnichannel Shopping Will Continue to Expand This doesn’t simply mean eCommerce anymore.

Technology 52

Technology Payment Services Small Business Retail POS 52

Ecommerce Platforms

MARCH 8, 2023

LiveChat is a leading solution for companies investing in the future of customer service. The powerful platform ensures companies can connect with their customers anywhere, using omnichannel messaging. Through a unified inbox, LiveChat helps all of your agents to keep track of conversations from multiple platforms in one place.

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104

Ecommerce Platforms

MARCH 4, 2023

LiveChat is a leading solution for companies investing in the future of customer service. The powerful platform ensures companies can connect with their customers anywhere, using omnichannel messaging. Best Live Chat Apps (Feb 2023): Which is the Best for Your Ecommerce Business? Paid plans include: Communicator: $15.83

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104

Retail TouchPoints

MAY 3, 2023

Let’s dive straight into it and unriddle the mystery of creating modern, highly personalized customer experiences while increasing performance in the cookieless future. Businesses that strive to connect with customers share similar pain points. As we all know, in marketing, the main goal is to know the customer. “By

POS 228

POS Customer Experience Customer Technology 228

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .

Customer Loyalty 195

Customer Loyalty Customer Retail Shipping Costs 195

Fabric

NOVEMBER 2, 2023

Enterprise e-commerce platforms are purpose-built to handle the complex needs of large-scale retail operations. For omnichannel retailers, these cutting-edge solutions can help to deliver seamless shopping across various channels and improve the overall customer experience.

eCommerce Platforms 130

eCommerce Platforms eCommerce Payment Services Merchant Services 130

Retail TouchPoints

NOVEMBER 30, 2022

Katie Twidwell, VP of Operations at M.M. LaFleur, discussed how the brand tested the physical store concept prior to the COVID-19 pandemic and has continued to gauge the evolution of its customers as it builds its brick-and-mortar strategy. A community-driven environment in which M.M. LaFleur will host monthly events.

Customer 254

Customer Shipping Events Clothing 254

Ecommerce Platforms

JANUARY 26, 2023

The CRM should also highlight where specific customers fall on the pipeline and which tasks need to be completed to move them further along the funnel. Omnichannel contact management: Monitor customer interactions across social media, email, and calls. Look at the CRM’s website and check their customer testimonials.

Live Chat 104

Live Chat Social Media Management Mobile 104

Smile.io

MAY 15, 2024

Scaling a commerce business is increasing revenue without a significant increase in operating costs. There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

Retalon

AUGUST 14, 2023

In today’s omnichannel retail world, traditional pricing methods are struggling to keep up. Retail pricing intelligence gives retailers a strategic edge with data-driven pricing decisions. With AI and predictive analytics, retailers can anticipate customer reactions and optimize prices rather than guessing.

Retail 41

Retail Omnichannel Channel Games 41

iVend

NOVEMBER 6, 2023

As the holiday season 2023 approaches fast, retailers face a combination of factors that look set to make it a challenging one. iVend helps retailers iVend helps retailers to capture and analyse customer data. iVend helps retailers iVend helps retailers to capture and analyse customer data.

Gifts 80

Gifts Management POS Point of Sale 80

Retail TouchPoints

SEPTEMBER 28, 2021

But in spring 2021, Google announced that it would remove third-party cookies in an attempt to enhance privacy on its Chrome browser (the company eventually delayed implementation of this move until 2023). Soon after, Apple announced big changes to its operating systems to put privacy front and center. With the iOS 14.5

Consumer 256

Consumer Customer Experience eCommerce Technology 256

RETAIL MANAGEMENT SOFTWARE

AUGUST 18, 2023

The NRF report states back-to-school shopping is expected to reach record levels in 2023. Back to School 2023 Trends and Predictions What can retailers expect this back-to-school 2023 season? Use your customer data to tailor your back-to-school promotions and recommendations.

Retail 67

Retail Social Media Consumer Electronics Payments 67

lateshipment

NOVEMBER 26, 2023

The answer is: on everyone — from marketing to sales to operations and customer service. Metrics and KPIs for Post-Purchase CX Customer Satisfaction (CSAT): To measure customer satisfaction with the post-purchase experience through surveys, feedback forms, and online reviews. Are you one of such businesses?

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Kibo

MARCH 2, 2023

According to Statista, it is estimated that 17% of B2B sales will come from digital channels in 2023. trillion in 2023. This saves time and ensures that their site is always up-to-date and attractive to customers. This in turn can help increase customer engagement, loyalty, and lifetime value.

Payment Services 62

Payment Services Multi-channel eCommerce Shipping Costs 62

Smile.io

MARCH 22, 2024

In these cases, the question quickly becomes—how do you migrate your customers, data, and entire rewards program to another provider? Your customers might be familiar with a specific look and feel, and you might be accustomed to operating and analyzing your program in certain ways. 

Customer Loyalty 84

Customer Loyalty Merchant Services Shopify Shipping Costs 84

Kibo

JANUARY 16, 2023

Unify complex data with a single UI. Use CMS data across various customer experiences for cohesive and consistent buying journeys. Handle complex business scenarios, such as subscriptions or omnichannel fulfillment, at a lower cost than alternative market solutions. 2023 retail trends to watch.

Subscription 62

Subscription Shipping Costs Fulfillment Customer Experience 62

Payoneer

FEBRUARY 22, 2023

Nigeria’s ecommerce market is rapidly growing and is projected to generate a revenue of US$7,627 million by the end of 2023, making it the 39th largest ecommerce market globally. With a compound annual growth rate of 11.3% (2023-2027), the market is expected to reach a volume of US$11,707 million by 2027.

Payment Services 26

Payment Services Payments eCommerce Cryptocurrencies 26

Algopix

JULY 20, 2023

This ensures that customer data is protected and reduces the risk of fraudulent transactions. The more payment options available, the easier it is to cater to a diverse customer base. It offers a unified platform for online, in-store, and mobile payments, making it convenient for businesses with omnichannel presence.

Payment Services 18

Payment Services Merchant Services eCommerce Payments 18

Omnisend

MAY 15, 2023

Its premium plans are affordable and come with advanced ecommerce-focused features to help store owners build stronger relationships with their customers and generate more sales. Its one-click integration with the leading ecommerce platforms makes it easy for marketers to get started and sync customer data seamlessly.

eCommerce 78

eCommerce Management Channel Marketing 78

Omnisend

MAY 10, 2023

Related : The 10 best email marketing software of 2023 Email builders Let’s get started with email builders in this Shopify Email vs Omnisend comparison. Personalized content: Shopify Email allows you to personalize your emails with customer data, such as first and last name, location, and email.

Shopify 60

Shopify Live Chat Multi-channel eCommerce 60

Korona

AUGUST 3, 2022

Bridging the gap between offline and online shopping has emerged as one of the first steps to omnichannel success. trillion by 2023. Integrating your POS and eCommerce site means having a holistic view of your customers and business. The ultimate goal is to improve the customer’s shopping experience.

POS 52

POS eCommerce Point of Sale Payment Services 52

Ecommerce Platforms

JULY 8, 2019

In other words, leveraging an efficient point of sale system software should help you streamline all your in-store operations. billion by 2023. Even novice users should be able to install and operate without any difficulties. But, here’s the thing. Choosing the best POS system, sadly, is not that easy. billion in 2018 to $3.73

Point of Sale 169

Point of Sale POS Payment Services Merchant Services 169