Forrester eCommerce

FEBRUARY 12, 2024

We recently published the Forrester Tech Tide: Enterprise Localization Technologies, Q1 2024, to help leaders in revenue operations, marketing, product, digital, content, and customer experience shape their firm’s investment approach. If so, you should review your localization tech stack. A Rising […]

Technology 313

Technology Customer Experience Operations Marketing 313

Retail TouchPoints

MARCH 15, 2024

3, 2024, with $13 billion in net sales, 5% higher than the previous year, and a 2.4% Dick’s plans to open a total of 16 50K stores in 2024, consisting of 12 relocations or remodels and four new stores. Dick’s Sporting Goods posted strong results in fiscal 2023, which ended Feb. increase in comp store sales.

Sporting Goods 285

Sporting Goods Omnichannel Retail Customer Experience 285

Retail TouchPoints

JANUARY 3, 2024

This service aligns with the modern consumer’s desire for convenience and efficiency, transforming returns from a burdensome task into a seamless part of the online shopping experience. At the heart of this strategy is the analysis of customer return patterns. Operational aspects of returns are just as crucial.

Retail 273

Retail Shipping Costs Improvements Customer Experience 273

Groove

DECEMBER 7, 2023

What Do I Need To Know About Etail West 2024? Etail West 2024 is a four-day conference taking place in Palm Springs, California from February 26th through February 29th, 2024 - although the final day is reserved for retailers only. Etail West 2024 is the go-to event for staying on top of the constantly changing eCommerce world.

Events 195

Events Social Media Workshop Download 195

Retail TouchPoints

MAY 12, 2023

Nearly 25% of construction workers are older than 55 — a growing trend that may see an industry short of over 340,000 workers by 2024. Access to real-time traffic and weather data generates more accurate travel estimates, so technicians know how long their travel will take — and customers will know when to expect help.

Customer Experience 337

Customer Experience Customer Travel Technology 337

Retail TouchPoints

MARCH 18, 2024

Joann expects to expedite the recapitalization process, potentially completing it as soon as late April 2024. Bankruptcy Court for the District of Delaware and is aiming to reduce funded debt on its balance sheet by approximately $505 million. After it emerges from Chapter 11 protection, Joann plans to go private.

Operations 241

Operations Improvements Information Other 241

Retail TouchPoints

APRIL 12, 2023

In fact, results from Retail TouchPoints’ latest Store Design & Experience Survey revealed that 58% of respondents plan to remodel and/or renovate a minimum of 11% of their store footprint through 2024. Leap is helping these brands rise to the occasion by leveraging its strategic relationships with operators.

Operations 325

Operations Omnichannel Customer Experience Consumer 325

Retail TouchPoints

MARCH 6, 2023

Walmart Health plans to open 28 new locations in 2024, bringing the total number of sites to more than 75 and expanding its footprint into two new states — Missouri and Arizona.

Electronics 301

Electronics Omnichannel Technology Customer Experience 301

365 Retail

DECEMBER 15, 2023

Businesses are currently making plans to do better for their customers next year – with Forrester predicting that CX ratings will start to improve in 2024 for the first time in several years. Customer Experience expert and Goodays’ Strategist Raakesh Parmar shares his top three predictions.

Customer Experience 52

Customer Experience Customer Operations Events 52

365 Retail

APRIL 26, 2024

Artificial intelligence (A)-driven in-store workforce scheduling solution, Orquest , has been announced as the winner of the 2024 Innovation Awards by the Retail Technology Show. It enhances retail operational efficiency, fosters frontline team well-being and delivers an optimised customer experience.

Technology 64

Technology Retail Events Operations 64

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. In 2024, we can see the following trends are poised to reshape the retail landscape, providing insights to keep your business ahead of the curve.

Payment Services 98

Payment Services Retail Supplies Omnichannel 98

Algopix

OCTOBER 27, 2023

As we approach 2024, it’s essential for both established and aspiring eCommerce sellers to stay ahead of the curve by anticipating and preparing for the upcoming trends that will shape the industry. Augmented Reality (AR) Shopping Experiences In 2024, Augmented Reality (AR) is set to revolutionize the way consumers shop online.

eCommerce 118

eCommerce Payment Services Cryptocurrencies Shipping Costs 118

Retail TouchPoints

JANUARY 11, 2024

13 to 16, 2024. Spotlights on Supply Chain, Sustainability and RMNs New at the 2024 event is the retailer-only Supply Chain 360 Summit being held on Sunday, Jan. Tens of thousands of retail professionals from all over the world will fill New York City’s Javits Center for Retail’s Big Show from Jan.

Workshop 247

Workshop Supplies POS Presentation 247

Retail TouchPoints

APRIL 29, 2024

Crafting retailer Joann expects to emerge from bankruptcy in the next few days, a little over one month after it first initiated a Chapter 11 restructuring plan on March 18, 2024.

Customer Experience 225

Customer Experience Operations Improvements Other 225

Pivotree Blog

MAY 2, 2024

Join Pivotree at AutoCare Connect Week and B2B Online 2024 in Chicago to learn AI-assisted ways to transform data into revenue, productivity gains, and competitive advantage TORONTO, May 2, 2024 – Pivotree Inc. said Derek Corrick, General Manager at Pivotree.

Presentation 52

Presentation B2B Automotive Events 52

Retail TouchPoints

MARCH 27, 2024

The apparel retailer currently operates 84 stores across the country. They perform exceedingly well and customers love them, which is why expanding our retail footprint is such a huge growth initiative for us as a brand.”

Apparel 241

Apparel Gifts Payment Services Recommendation 241

Retail TouchPoints

MARCH 15, 2024

Ulta Beauty , which posted strong financial results for 2023, will move into Mexico next year as part of a joint venture with global brands operator Axo. 3, 2024, was 9.8% 1, 2024 , including enhanced benefits for its 42.2 The retailer’s $11.2 billion in net sales for FY 2023, which ended Feb. million members.

Operations 229

Operations Technology Customer Retail 229

Retail TouchPoints

NOVEMBER 17, 2023

“Our broad, strategic partnership should do just that, from changing the ease with which customers can buy vehicles online, to making it simple to use Alexa in Hyundai vehicles for entertainment, shopping, smart home adjustments and calendar checks, to enabling Hyundai to transform their customer experiences and business operations by moving to AWS.”

Customer Experience 229

Customer Experience Supplies Payment Services Mobile 229

Fabric

MARCH 28, 2023

Furthermore, losing control of the customer experience can attract bad actor sellers and expose businesses to financial, legal, and operational risks. Its marketplace now generates 1 in 4 sales by third-party sellers, and its GMV is expected to represent 20% of total Best Buy Canada sales by 2024.

Customer Experience 130

Customer Experience Customer eCommerce eCommerce Platforms 130

FastSpring

FEBRUARY 8, 2024

Explore the Power of Changelog Integration in Our Documentation Navigating the Tax Landscape: Key Changes That Demand Your Attention in 2024 Quarterly B2B Onboarding Update: Your Complete Guide to Seamless Transactions! Gross proceeds are used to compute your profit, factoring in returns, allowances, operating expenses, and more.

Merchant Services 78

Merchant Services Payment Services Customer Document 78

Retail TouchPoints

MARCH 9, 2023

Through a combination of converting existing stores and building at least 10 new stores next year, Dick’s Sporting Goods will add at least 19 House of Sport locations by 2024. The retailer also plans to exit its Field & Stream banner; after closing 12 of those stores in Q4 2022, which ended Jan.

Sporting Goods 260

Sporting Goods Retail Customer Experience Operations 260

Retail TouchPoints

MARCH 15, 2024

3, 2024, compared to net income of $32.7 I have a deep belief in our purpose, and I look forward to working with the leadership team and our partners to continue strengthening our business, driving profitability through operational discipline and execution that will improve growth, drive margin and generate cash to create shareholder value.

Retail 256

Retail Operations Management Customer Experience 256

Retail TouchPoints

FEBRUARY 9, 2024

fulfilment and logistics, furthering the company’s ongoing effort to localize fulfillment and support speedier delivery times for American customers. Shein said it plans to hire more than 50 professionals to be based at the new location by the end of 2024, joining a growing U.S. will serve as a hub for Shein’s U.S.

Fulfillment 246

Fulfillment Apparel Customer Experience Operations 246

365 Retail

JANUARY 4, 2024

These strategies aren’t just buzzwords; they’re practical, actionable approaches that can make a real difference in your retail operations. Whether you’re a small boutique or a large chain, these insights will help you stay competitive and connect better with your customers.

Payment Services 52

Payment Services Retail Supplies Mobile Payments 52

365 Retail

JANUARY 27, 2024

LG Electronics (LG) is set to unveil its innovative cloud solution platform, LG Business Cloud, at Integrated Systems Europe (ISE) 2024. The convenient, new platform allows business customers to browse and subscribe to LG digital signage cloud solutions and manage them all remotely.

B2B 52

B2B Events Electronics Arts 52

Retail TouchPoints

FEBRUARY 13, 2024

After years of decline, ContextLogic has sold its discount shopping app Wish for approximately $173 million in cash to Qoo10 , an ecommerce platform that operates localized online marketplaces throughout Asia. Qoo10 is headquartered in Singapore and operates marketplaces in Singapore, Indonesia, Malaysia, mainland China and Hong Kong.

eCommerce Platforms 201

eCommerce Platforms eCommerce Merchant Services Operations 201

Retail TouchPoints

APRIL 11, 2024

Walmart will add 18 new Walmart Health Centers in Texas in 2024, joining the four sites operating now. The first three openings will be in Pearland, Sugar Land and Tomball, Texas. Each Walmart Health facility is approximately 5,400 square feet and is located beside a Walmart Supercenter.

Operations 173

Operations Management Customer Experience Retail 173

Pivotree Blog

JANUARY 31, 2024

With 40,000 attendees, 6,200 brands, and more than 1,000 other exhibitors, NRF 2024 – Retail’s Big Show took the industry by storm, and the dust has all but settled. Customers will expect a cohesive journey across various touchpoints. Customers will immerse themselves in interactive and immersive brand experiences.

Omnichannel 52

Omnichannel Events Supplies Channel 52

365 Retail

JANUARY 18, 2024

Operated by Global Mutual , both outlets witnessed significant increases in footfall compared to the previous year. This strategic expansion of brand diversity is part of Global Mutual’s plan to enhance customer experience, increase dwell time, and continuously drive sales.

Events 64

Events Customer Experience Operations Retail 64

Retail TouchPoints

JANUARY 12, 2024

After a customer pays at a register or via the Scan & Go mobile payment solution, a combination of computer vision and digital technology deployed in stores’ exit areas captures images of their cart and verifies payment for all items within a shopper’s basket.

Payment Services 257

Payment Services Mobile Payments Technology Mobile 257

Retail TouchPoints

FEBRUARY 22, 2024

operates more than 460 stores in nine Western and Mid-Atlantic states. In addition to the 40 stores it will gain with this acquisition, Grocery Outlet also plans to open 15 to 20 stores in its existing markets in 2024 for a total of 55 to 60 net new stores this year. Grocery Outlet, based in Emeryville, Calif.,

Operations 240

Operations Consumer Customer Marketing 240

365 Retail

OCTOBER 19, 2023

Come Spring 2024, the store plans to expand by an additional 176 sqm to incorporate the brand’s transformative Lush Spa. The new Lush store in Covent Garden is not just a retail space; it’s a testament to the brand’s evolution and commitment to customer experience.

Gifts 105

Gifts Events Customer Experience Retail 105

Retail TouchPoints

JULY 5, 2022

billion net loss, which was partially driven by $6 billion in added costs — including the cost of operating its massive fulfillment network. We have worked to protect and enhance the customer experience despite a sharp increase in costs, particularly over the past three quarters,” said Olsavsky. “We’ve year-over-year.

eCommerce 292

eCommerce Fulfillment Operations Customer Experience 292

Retail TouchPoints

JANUARY 9, 2024

Pacsun will deploy the iD Cloud Store solution from Nedap as it seeks to improve inventory accuracy and gain RFID-powered operational insights to inform replenishment decisions. The chainwide rollout is expected to be completed in Q1 2024.

Omnichannel 234

Omnichannel Fulfillment Social Media Operations 234

Retail TouchPoints

MARCH 5, 2024

The Target Circle 360 program’s annual $99 fee will be only $49 (for the first year) for customers who sign up from April 7, when the program kicks off, through May 18, 2024. Amazon pioneered the paid loyalty program with Amazon Prime, which has been in operation for nearly 20 years and has more than 200 million members worldwide.

Shipping Costs 188

Shipping Costs Payment Services Shipping Operations 188

Retail TouchPoints

MARCH 6, 2024

In February 2024, the retailer also expanded its relationship with MetLife subsidiary Versant Health , a leading administrator of managed vision care. Warby Parker, which began life as a pure-play DTC retailer, opened 40 stores in 2023 for a total of 237 and plans to open another 40 stores this year.

Omnichannel 273

Omnichannel Retail Management Customer 273

Pivotree Blog

JANUARY 11, 2024

Experts in digital commerce, supply chain and data management demonstrate their award-winning technologies, paving the way for retail success in 2024 TORONTO–(BUSINESS WIRE)– Pivotree Inc. According to Retail Systems Research 51% of retailers are looking for real time views and insights into their operation.

Fulfillment 52

Fulfillment B2B Supplies B2C 52